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Business Profile

Transportation

Uber

Headquarters

This business is NOT BBB Accredited.

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Important information

  • Customer Complaint:

    BBB’s profile for Uber Technologies, was created September 2012. A review of complaints was completed in November 2024. For questions or concerns about your order, please visit help with an order and for questions about refunds, the BBB recommends users to review their Terms of Use (please see 7. Payments - Refunds).

Complaints

This profile includes complaints for Uber's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 14,265 total complaints in the last 3 years.
    • 3,900 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/08/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid $54.54 using Uber cash for an Uber eats order on Apr 7th. When I received my order I found I did not receive the two mango strawberry chia puddings I ordered. I asked Ubereats support to refund those items and they claimed it was not eligible for a refund. Ive contacted support further but they have refused to respond to me. On the receipt for the order the two items Im missing is quoted as being $13.98.

      Business Response

      Date: 04/09/2025

      Hi,

      Thank you for reaching out to Uber Support. Please know that we have a dedicated team that will follow up with you via in-app support in regard to your escalation. 
      Please let us know if there is anything further we can help with by responding directly to the message thread in-app or by visiting *******************************. 

    • Initial Complaint

      Date:04/08/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order for Uber eats delivery, and there was no Uber drivers available to deliver the order. So my order sat a for a little over 2 hours before being delivered. I contacted the support staff from Uber and they told me that they could not cancel the order with a refund. I explained to them that this is a safety issue that the food is unsanitary at this point and I no longer want the order since the merchant was not able to complete their end of services. I ended up getting nothing but pre-scripted nonsense from the support staff reiterating over and over that they could not cancel the order.

      Business Response

      Date: 04/09/2025

      Hi,
      Thank you for reaching out to Uber Support. Please know that we have a dedicated team that will follow up with you via in-app support in regard to your escalation. Please let us know if there is anything further we can help with by responding directly to the message thread in-app or by visiting *******************************

    • Initial Complaint

      Date:04/08/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In this last week, I have had two issues with two separate orders, mostly regarding me not receiving items I paid for.On my first order, I never received the actual item, and with the second order, I paid extra for something and never received it. Plus on the first order, I received the wrong item on something else I paid for in the order. After submitting a request, I was told that I was not eligible for a refund. I submitted multiple pictures, with proof that I was missing items and that I received the wrong items, and I still received a generic message stating that Im not eligible for a refund. Even when asking for more explanation, I still was told Im not eligible, which doesnt make sense as I never received an item that I paid money for. That almost sounds like Uber eats is trying to steal from me. It doesnt help that they dont have an actual email or phone number that I can escalate this to, and so Im literally sitting without the items I paid for or money back because the restaurant failed to give me the items. This is extremely unprofessional, and Ive asked for more explanation, and no help has been given.

      Business Response

      Date: 04/09/2025

      Hi,
      Thank you for reaching out to Uber Support. Please know that we have a dedicated team that will follow up with you via in-app support in regard to your escalation. Please let us know if there is anything further we can help with by responding directly to the message thread in-app or by visiting *******************************

    • Initial Complaint

      Date:04/08/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order and waited over an hour for food that never arrived. Eventually, the restaurant making my food canceled the order because they were closing. Uber Eats intentionally accepted my money when they knew they could not deliver, and then refused to amend the situation despite countless attempts to contact customer support. Every time, I was told that nothing could be done and they could not escalate the issue. I was unable to get any food which could have been completely prevented by not allowing the order to go through if they KNEW that a delivery driver was not available. The least they could do was make amends by crediting my account for the time wasted or doing literally anything to make up for not being able to get any food.Uber Eats is a shameless, predatory business and they do not care to resolve issues for their customers. They will not be receiving my business ever again.

      Business Response

      Date: 04/09/2025

      Hi,

      Thank you for reaching out to Uber Support. Please know that we have a dedicated team that will follow up with you via in-app support in regard to your escalation. Please let us know if there is anything further we can help with by responding directly to the message thread in-app or by visiting *******************************

    • Initial Complaint

      Date:04/08/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have tried over many times over the last few days to place an order on my Uber eats account for ******, so I can use up my gift card amount. The system has not let me make my order on both the Uber and Uber eats app or the website. I have lost out of promotions because of it. I have gone through 5 chats with incompetent agents to no avail. One continued to say that I was asking about an item that wasnt delivered with my order despite me repeatedly saying I was unable to even make an order. A few gave me the same directions to sign out of the app and re sign in for troubleshooting, and despite me repeatedly saying I had already followed the troubleshooting steps to no avail, they refused to escalate my issue to a higher tier agent despite me asking, and ended the chat as I was typing. Two transferred my issue to an escalation ticket. One of the tickets was closed without a response, and the other has had zero response for a day despite promising one within 6-12 hours. It is mind boggling that I have to fill out a BBB complaint just to be able to make an order because Ubers agents and system are too incompetent to handle such a simple task and dont even respond to escalation tickets, when agents even open them. Dozens of my hours have been wasted dealing with Ubers abysmal customer service, and there is no reason for it. I am demanding either a full refund of my gift card balance to my CC or for my orders at ****** to go through so I can use my gift card balance up and be done with Uber, and for those orders not to charge me higher service fees on the finalized receipt than the order receipt for the exact same items, as Uber has always done on my orders before.

      Business Response

      Date: 04/09/2025

      Hi,

      Thank you for reaching out to Uber Support. Please know that we have a dedicated team that will follow up with you via in-app support in regard to your escalation. Please let us know if there is anything further we can help with by responding directly to the message thread in-app or by visiting *******************************

    • Initial Complaint

      Date:04/07/2025

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello,I placed an order on Uber Eats on April 6, 2025 at 12:03pm ("Order 1"). As I was away from home, I noticed the delivery address was incorrect. Based on the Uber Eats website, the advice given was to cancel the order and place the order again. The first order was successfully cancelled and a second order was placed immediately ("Order 2") and at 12:19pm, I received confirmation that the order was cancelled - no reasons were provided. I then placed another order and this time, I received my order. My concerns relate to the first two orders (Order 1 & Order 2, collectively "Orders").On April 6, 2025 at 11:03pm, I received an email confirming I had been charged $21.36 (Attachment 1) for the cancelled Order 1. This is almost 12 hours after the Orders were placed. On April 7, 2025, at 7:11am, I reached out to Uber Eats support to ask why I had been charged. The initial exchange with ****** was dismissive and there was no intention to understand or try to understand the situation (see Attachment 2). ****** unfortunately ended the chat with me. The second Uber Eats agent seemed to understand the issue however, unbeknownst to me, poor ****** was looking at the wrong transaction (also see Attachment 2). The third Uber Eats agent was able to explain to me that there was no support beyond the agents I engaged with. This example is a classic scenario of poor training provided to employees who really don't care. In my line of work, this would be my reputation and livelihood down the pan.I have essentially been charged $21.36 for a product I did not receive and when I tried to fix the issue by placing Order 2, Uber Eats was unable to locate a driver and unilaterally cancelled my order without providing a reason. Not being aware of the gouging Uber Eats was placing on me with some kind of pain sharing of the costs, I placed a third order to get my product. Had I known I would be charged, I would not have placed the third order. Please do the right thing and refund.

      Business Response

      Date: 04/09/2025

      Hi,

      Thank you for reaching out to Uber Support. Please know that we have a dedicated team that will follow up with you via in-app support in regard to your escalation. Please let us know if there is anything further we can help with by responding directly to the message thread in-app or by visiting *******************************

      Customer Answer

      Date: 04/09/2025

      Better Business Bureau:

      While I disagree with the reasoning provided by Uber East, I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ****** J

    • Initial Complaint

      Date:04/07/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Uber restricted my account for taking trips without providing a proper explanation. I have reached out to Uber on multiple separate occasions and I did not receive a response. I would like Uber to take a second look at my account.

      Business Response

      Date: 04/09/2025

      Hi,

      Thank you for reaching out to Uber Support. Please know that we have a dedicated team that will follow up with you via in-app support in regard to your escalation. Please let us know if there is anything further we can help with by responding directly to the message thread in-app or by visiting *******************************

    • Initial Complaint

      Date:04/07/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 4/6/25 and order was made for delivery which included 2 meals, both of which included 2 large drinks. The drinks were included in the cost, but not delivered. I asked the delivery guy if it was given to him and he denied receiving it from the merchant.I requested support for the order for a partial refund/billing adjustment, however, the request was denied even though the product paid for was not delivered.

      Business Response

      Date: 04/09/2025

      Hi,

      Thank you for reaching out to Uber Support. Please know that we have a dedicated team that will follow up with you via in-app support in regard to your escalation. Please let us know if there is anything further we can help with by responding directly to the message thread in-app or by visiting *******************************

    • Initial Complaint

      Date:04/07/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid $56.50 for soup and ********* dark ground coffee k-pods. I was promised a quality service without issues or outstanding complaints. I brought the bag in with the soup and a soup can had bursted open leaking everywhere, smelling disgusting and leaking on the floor. I have used uber eats and have been a loyal customer for a long time, so I was surprised when they said no adjustment was available for one of the more expensive and generous orders I made.

      Business Response

      Date: 04/09/2025

      Hi,
      Thank you for reaching out to Uber Support. Please know that we have a dedicated team that will follow up with you via in-app support in regard to your escalation. Please let us know if there is anything further we can help with by responding directly to the message thread in-app or by visiting *******************************

      Customer Answer

      Date: 04/10/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      **** *******

    • Initial Complaint

      Date:04/07/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been an Uber One member for many years and placed a standard Uber Eats order on my account in the amount of $53.04. About 5 seconds after I placed the order, I hit the cancel order button by accident and I panicked and quickly pressed out of it, but it ended up canceling the order and I didn't even see that I would be charged for the entire order. I then proceeded to call the merchant directly, explaining the issue and they said that they hadn't prepared the order and would be happy continuing the order for me, but that they haven't been payed, and the money "is with Uber." So then I called Uber support and they told me that since the order "had been accepted and the merchant started preparing the order, they would be unable to offer a refund." I explained that I contacted the merchant, and they said they wouldn't hear me when I said that the merchant was happy to continue the order and definitely did not start preparing it. Since the merchant hadn't been payed, I asked if I could get a refund to place the same exact order for the merchant. Or if they can undo the accidental cancelation, since the merchant was willing to prepare the canceled order, for which they haven't even been payed. All answers were no, no refund or assistance able to be given. This is not a clear cancellation policy, and most importantly, this was an accidental cancel where the merchant was still willing to prepare the order as long as Uber sent over payment. The uber representative kept telling me that the merchant accepted and started preparing the order, but the merchant was telling me strongly otherwise. I would like a refund in the amount of the order.

      Business Response

      Date: 04/09/2025

      Hi, Thank you for reaching out to Uber Support. Please know that we have a dedicated team that will follow up with you via in-app support in regard to your escalation. Please let us know if there is anything further we can help with by responding directly to the message thread in-app or by visiting *******************************

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