Business Profile

Cable TVs

Charter Spectrum

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Charter Spectrum's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

15,084 total complaints in the last 3 years.
4,906 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/10/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My complaint is in regards to their poor customer service, delays, and non-transparency. I have moved into a new construction home, close of escrow was 6/16/2023. I had been contacting for weeks to ensure internet services were set up at my new home by the time I moved in. I work from home so it is imperative that I have high speed internet. I contacted Spectrum to inquire if they offered internet. Initially I was given the runaround stating my address couldn’t be found. I was told I could go into a Spectrum store and bring proof. I did this but was told that there was nothing they could do. With almost daily calls to Spectrum they finally told me that a survey needed to be done. They stated it would occur within 9 days, then once the survey was done it would take another 3-5 days for the results. The 1st survey he could not locate my home. The 2nd survey essentially reset the timeline. I ensured I remained at home, near my phone in case the surveyor needed directions to my home. I never received a call, nor did I notice anyone near my home from Spectrum. So I again called Spectrum to inquire if the survey was able to be done. I received no information. The person I spoke with stated she would escalate the issue and that I would receive an answer in 48 business hours. I called the next day and was told Spectrum doesn’t offer internet to my home. I just became speechless. My frustration with Spectrum is not that the service is not offered, that’s no one’s fault; however I am upset that they strung me along for nearly 3 weeks to tell me this. Had I known sooner, I could have made other arrangements to obtain internet services. Also, I disconnected services at my previous home with a date of 6/30/2023. I was told I had 14 days to return the equipment. I returned the equipment to a *** store on 7/08/2023, received a receipt. Soon after, I received an alert that I owe $135 for unreturned equipment. This is unacceptable and I will not be responsible for paying this.
Business Response
Date: 07/24/2023
**** *** ***** ****** ******** ****** ***** ******* ********** ** ****** **** ********* ** ***** ****** ***** ******** **** ***** ******** ****** *************** **** ****************************** *** ** *** ******** ******* ******* **********:

This letter is in response to your correspondence regarding the complaint submitted by Ms. ******* involving a serviceability concern.

Currently, Charter is reviewing the concern and will be in contact with Ms. ******* while working towards a resolution.

Regards,
Corporate Escalations
Charter Communications
Customer Answer
Date: 07/27/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

********* *******
Business Response
Date: 07/28/2023
******* ********** ***** ** **** ****** ** **** **** ******** ** *** **** ********** ******* ****** *** *** ******** ****** **** *** **** ****** ******** ****** ***** ******* ********** ** ****** **** ********* ** ***** ****** ***** ******** **** ***** ******** ****** *************** **** ****************************** *** ** *** ******** ******* **** ******* ***********

This letter is in response to your correspondence regarding the complaint submitted by Ms. ********* ******* involving a service concern.

Charter records reflect a Charter representative spoke with Ms. ******* on July 28, 2023, to acknowledge her service concerns. Ms. ******* was informed that her location is now able to be services by Charter/Spectrum. After speaking with Ms. *******, she has informed that she has chosen another provider.

Regards,
Corporate Escalations
Charter Communications
Initial Complaint
Date:07/10/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
False sale of goods. Prior to purchase, I discussed with Spectrum the specific services I was looking for. I wanted to move my wireless line and start a watch line for my son via spectrum mobile. I specifically asked spectrum if they were able to provide that service. After a month of trying to get lines activated and countless hours on the phone with them, it was discovered that spectrum in fact does not support that service. The sales team is inaccurately advertising and selling services they don’t provide. I purchased the watch through spectrum as part of the service I was expected to receive. I’m requesting that spectrum allow me to return the watch and adjust my billing statements since it can not be used due to their inability to provide the service they sold me.
Business Response
Date: 07/25/2023
**** *** **** ****** ******** ****** ***** ******* ********** ** ****** **** ********* ** ***** ****** ***** ******** **** ***** ******** ****** *************** **** ****************************** *** ** *** ******** ******** **** ******* ***********

This letter is in response to your correspondence regarding the complaint submitted by Ms. ******** involving an experience concern.

Charter records indicate on July 23, 2023, a representative spoke with Ms. ******** regarding the matter. A review of the interactions in question found that the agents had properly informed Ms. ******** during the time of sale and all proper disclosures were read. As such, an adjustment is not warranted.

A Charter representative contacted Ms. ******** on July 23, 2023 and discussed the above information. The representative provided Charter’s direct contact information to Ms. ******** for future reference.

Regards,
Corporate Escalations
Charter Communications
Initial Complaint
Date:07/10/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I paid my past due balance of 1016.00 on my spectrum mobile account on Friday. I got a call from a debt collector that said that Spectrum had sent them a balance of 31.00 that was an adjustment that I owe. I never received anything about this. I am requesting that Spectrum contact the debt collector and update the records.
Business Response
Date: 07/24/2023
**** *** ***** ****** ******** ****** ***** ******* ********** ** ****** **** ********* ** ***** ****** ***** ******** **** ***** ******** ****** *************** **** ****************************** *** ** *** ******** ******** ******* ***********

This letter is in response to your correspondence regarding the complaint submitted by Mr. ******** involving a Mobile collections concern.

Currently, Charter is reviewing the concern and will be in contact with Mr. ******** while working towards a resolution.

Regards,
Corporate Escalations
Charter Communications
Initial Complaint
Date:07/10/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I unsubscribed my cable from Spectrum on 7/7/23 spoke with a Sharon at approximately 12:05 PM. At that time she wanted to know why. I told her that it was too expensive. Then she tried to get me to go with a different package, less channels and less money. I pay/paid $122.00 for cable and internet. My internet at this time is being paid for by the Government. Thank goodness for that. The new charge would be $29.99. I said, no. I want to unsubscribe. That’s when she got nasty. The department that she works in, is basically you call to have your service disconnected and they try to sell you something different. I said, No. She never told me there was going to be a billing charge. By 12:00 AM on 7/8/23 the service was cancelled. Today for some reason I looked at my account and it said, that I had a balance of $119.16 for “internet”. As stated before I am on a Government program that pays for my internet services. I called them and spoke with Ashley about the charge, she said you have canceled in a billing period and you are responsible for the full amount. I told her that I am not paying for $119.16 for 5 days. Well, she said, that’s your choice and if you don’t pay it you will go to collections. My internet is protected. They do not prorate as I read in several other issues on this site. I told her I wanted a supervisor, they connected me with Diane. Her response was that what you have to pay. You should know about your account and the information. If they prorated the amount it could be $ 29.79 and I would pay that. I am on disability and I have to decide if I am going to buy my medication or buy food. So the price of $119.16 for 5 days is ridiculous. To have the cable reinstalled there would be an additional charge. To much trouble and I am so irritated with them. They are making tons of money from basically screwing everyone. I have always paid my bills well in advance. I hope that this information helps you. The billing period is 7/2-8/1 Sincerely ****** *******
Business Response
Date: 07/20/2023
**** *** **** ****** ******** ****** ***** ******* ********** ** ****** **** ********* ** ***** ****** ***** ******** **** ***** ******** ****** *************** **** ****************************** *** ** *** ******** ******* **** ******* ***********

This letter is in response to your correspondence regarding the complaint submitted by Ms. ****** ******* involving a billing concern.

Charter records reflect a representative spoke with Ms. ******* advising a credit adjustment was applied for her concern. Ms. ******* was advised of how to return her equipment.

A Charter representative contacted Ms. ******* on July 18, 2023 and discussed the above information. The representative provided Charter’s direct contact information to Ms. ******* for future reference.

Regards,
Corporate Escalations
Charter Communications

Customer Answer
Date: 07/26/2023
I am waiting for Spectrum to send me an email regarding my return of my equipment, so they can’t charge me for it. I returned it on Friday 7/21/23 by *** ******** Phones in ******* ** where I live. Then I will sign off. I have resolved the billing issues and I paid 32.00 after they deducted $75.00 off my bill.
Customer Answer
Date: 07/26/2023

Complaint: ********

I am rejecting this response because: I am waiting for Spectrum to email me that they received my equipment.

Sincerely,

****** *******
Business Response
Date: 08/02/2023
****** ** **** ****** ******** ****** ***** ******* ********** ** ****** **** ********* ** ***** ****** ***** ******** **** ***** ******** ****** *************** **** ****************************** *** ** *** ******** ******* **** ******* ***********
This letter is in response to your correspondence regarding the complaint submitted by Ms. ****** ******* involving an equipment concern.

Charter records indicates on August 1, 2023, A Charter representative contacted Ms. McCombs to provide confirmation of the equipment return, equipment was received on July 31, 2023.

A Charter representative left a voicemail for Ms. ******* on August 1, 2023, and informed of the above information. The representative provided Charter’s direct contact information to Ms. ******* for future reference.

Regards,
Corporate Escalations
Charter Communications
Customer Answer
Date: 08/03/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** *******
Initial Complaint
Date:07/10/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date of Transaction: June 30, 2023 Charged for Unreturned Equipment: 06/08, $97.00 I lived in an apartment with community TV and internet services. I was not notified by the apartment office or Spectrum about returning the equipment to Spectrum. So when my lease ended, I left the apartment key and equipment at the apartment office. However, I have now been billed by Spectrum on my account for $97 for unreturned equipment. It is a significant amount for something I was never informed about or signed for. Therefore, I am seeking help from the leadership to find a resolution. I have been a Spectrum customer for a long time (over 12 years), but I have to deal with this now. Thank you. I called Spectrum customer services, and they said they can't waive the charge, insisting that I have to return the equipment. I no longer live in that area, so i am not able to go to apartment unit to ask them for help. Account Holder Name: ****** ****** Account Holder Phone: ***** ******** Account Number: **** ** *** ******* Bill Date: June 30, 2023
Business Response
Date: 07/21/2023
**** *** **** ****** ******** ****** ***** ******* ********** ** ****** **** ********* ** ***** ****** ***** ******** **** ***** ******** ****** *************** **** *************************** *** ** *** ******** ****** **** ******* ***********
This letter is in response to your correspondence regarding the complaint submitted by Ms. ******, involving a billing concern.

Charter records indicate that the equipment related charges have been removed, as previously requested. The customer has been advised that an adjustment has been issued, which offsets the charges in question.

A Charter representative contacted Ms. ******, on July 15, 2023, to discuss the above information. The representative provided Charter’s direct contact information to Ms. ****** for reference.

Regards,
Corporate Escalations
Charter Communications
Customer Answer
Date: 07/25/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Thank you for helping with the resolution.

Sincerely,

****** ******

Initial Complaint

Date:07/10/2023

Type:Service or Repair Issues

Status:

Resolved

Resolved:: The complainant verified the issue was resolved to their satisfaction.
Unresolved:: The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:: The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:: The business failed to respond to the dispute.
Unpursuable:: BBB is unable to locate the business.

Spectrum shut down service on Wednesday, June 28, 2023, for what they described as "scheduled maintenance" during waking hours without any advance notice. I was without service for 2 working days. When I called Spectrum, they told me that Spectrum does not notify customers of service outages. Additionally, after I called Spectrum again hours later, they noted that I should have service again as the outage was no longer occurring. This was false. After an entire work day, I still did not have service, and asked Spectrum to issue me credit to my account. The representative told me that she will issue me an "undisclosed credit". The lack of transparency is concerning; as of July 9, 2023, I still do not see any credit in my Spectrum account. Lastly, I spoke to multiple representatives who each told me that my lack of service was due to a different problem. One even suggested I switch out modems. Eventually, a technician came to service my apartment, and he explained that the lack of service was because of the scheduled maintenance that had occurred the day prior, that was still unresolved despite Spectrum's reassurances via their customer service representatives that there were no outages in my area.

Customer Answer

Date: 07/19/2023

Hello, I am contacting you regarding Complaint ID: ********. I wanted to share an update: I spoke with a supervisor at Spectrum and the issue was resolved in a timely and professional manner. This complaint can be closed.

**** **** ******** ***** ****************************

Customer Answer

Date: 09/06/2023

On July 19, 2023, I spoke with a Spectrum representative about extending the current promotional rate (set to expire). The Spectrum representative confirmed on the phone that my current rate promotional rate would apply, so I would pay $49.99 would be extended for the next 2 years. My most recent two Spectrum bills do not reflect the $49.99 rate. I have spoken on the phone and chatted online with Spectrum reps, and Spectrum has refused to honor this agreement from July 19. I am requesting again that Spectrum honor the $49.99 promotional rate that was promised to me. Spectrum is yet again utilizing bait and switch techniques to keep customers.

Business Response

Date: 09/21/2023

********* *** **** ****** ******** ****** ***** ******* ********** ** ****** **** ********* ** ***** ****** ***** ******** **** ***** ******** ****** *************** **** ****************************** *** ** *** ******** ***** **** ******* ***********
This letter is in response to your correspondence regarding the complaint submitted by Ms. ******** ***** involving a billing concern.

Charter records indicate a representative spoke with Ms. ***** advising that she is receiving the best rate for her subscribed services. She was advised of her current monthly rate including the auto pay discount.

A Charter representative contacted Ms. ***** on September 19, 2023 and discussed the above information. The representative provided Charter’s direct contact information to Ms. ***** for future reference.

Regards,
Corporate Escalations
Charter Communications

Customer Answer

Date: 09/24/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I would like to add that the Corporate Spectrum Representatives were challenging to deal with and did not initially seem genuine in wanting to reach a resolution, until I requested an additional escalation within Corporate Spectrum. At time, the representatives were very unprofessional and misconstrued the facts. Corporate Spectrum's response to the Better Business Bureau is a bit misleading, as Spectrum admitted that the representative I spoke with should NOT have told me what my current rate would be and that representatives can only convey what the promotion discount will be (i.e. receiving $30 off each cycle). Corporate Spectrum elaborated that representatives cannot tell you what your rate will be for the next several months, only how much of a discount you will receive. I would caution any member of the public not to trust a Spectrum representative should they tell you what your rate will be for the next 12 months, as Corporate Spectrum clarified that is against their policy, and they can truthfully only tell you what your rate will be for the next billing cycle.

However, we can consider this matter closed.

Sincerely,

******** *****

Initial Complaint
Date:07/10/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I went to upgrade my cell phones with Spectrum and it said I couldn't that I had a past due balance. I called Spectrum, the rep told me I had $107 past due bill that was in collections. I canceled my internet/cable with them on February 17th and you see attached is my May bill showing zero balance. The rep said it's from February/March and it's in collections. I asked why no one reached out to me, there are 2 numbers on the account, why didn't they call? The rep said they sent me a bill. Why would you send a bill to an address I don't live at? She couldn't give an explanation just kept apologizing that no one called. I want this resolved and taken off my bill. Number 1, I canceled my service on February 17th, number 2, why was I not contacted by either phone number on the account before sending to collections, number 3, why does my bill in May say 0 balance due?
Business Response
Date: 07/19/2023
**** *** ***** ****** ******** ****** ***** ******* ********** ** ****** **** ********* ** ***** ****** ***** ******** **** ***** ******** ****** *************** **** ****************************** *** ** *** ******** ****** **** ******* ***********

This letter is in response to your correspondence regarding the complaint submitted by Ms. ****** involving a billing concern.

Charter records reflect a representative contacted Ms. ****** on July 10, 2023, to acknowledge her downgrade concerns. The representative explained Charter’s billing and prorating policy. The request to disconnect any services could not be verified; however, the representative was able to make a one-time adjustment to the account.

A Charter representative contacted Ms. ****** on July 19, 2023, and discussed the above information. The representative provided Charter’s direct contact information to Ms. ****** for future reference.

Regards,
Corporate Escalations
Charter Communications
Customer Answer
Date: 07/22/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I appreciate corporate reaching our to me and understanding my concerns.

Sincerely,

********* ******
Initial Complaint
Date:07/10/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Even though you moved to an area that they don’t service, you have to pay for full month of the service you’re not receiving. Bill is not prorated/credited for the services not being able to be provided.
Business Response
Date: 07/21/2023
**** *** **** ****** ******** ****** ***** ******* ********** ** ****** **** ********* ** ***** ****** ***** ******** **** ***** ******** ****** *************** **** ****************************** *** ** *** ******** ****** **** ******* ***********

This letter is in response to your correspondence regarding the complaint submitted by Ms. ****** ****** involving a billing concern.

Charter records reflect a representative spoke with Ms. ****** and educated her on the Monthly subscription Policy. Charter representative stated for this one time a credit adjustment was applied for her concern. Ms. ****** was advised of how to return her equipment.

A Charter representative contacted Ms. ****** on July 20, 2023, and discussed the above information. The representative provided Charter’s direct contact information to Ms. ****** for future reference.

Regards,
Corporate Escalations
Charter Communications
Customer Answer
Date: 07/21/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** ******
Initial Complaint
Date:07/10/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I called Spectrum in May to ascertain a seasonal hold on my account because I was going to be employed in ***** ******** through August. The past few days I noticed text messages and multiple phone calls a day saying I owed close to 300.00 in past due fees. I called them and they denoted they had no notice for a seasonal hold on my account and there is nothing more that they can do for me because there were no notes.
Business Response
Date: 07/22/2023
**** *** **** ****** ******** ****** ***** ******* ********** ** ****** **** ********* ** ***** ****** ***** ******** **** ***** ******** ****** *************** **** ****************************** *** ** *** ******** ******* **** ******* ***********
This letter is in response to your correspondence regarding the complaint submitted by Mr. **** ******* involving a seasonal service concern.

Charter was unable to address Mr. *******’s concerns without speaking to him for additional information.

A Charter representative attempted to contact Mr. ******* on July 14, 15, 18, 19 and 20, 2023, using the contact telephone number and e-mail address that Charter has on file. Charter was unsuccessful in these contact attempts to reach Mr. *******. On July 21, 2023, Charter mailed Mr. ******* a letter with Charter’s direct contact information. It is Charter’s recommendation that Mr. ******* contacts Charter directly to expedite a resolution.

Regards,
Corporate Escalations
Charter Communications
Initial Complaint
Date:07/10/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I scheduled a service install appointment with Spectrum on 4/7/23. The technicians arrival time was 8am-9am, the first appointment of the day. When the tech did not arrive by 9am I had to leave for work and have my dad wait for him to show up. I was not able to discuss the install with the tech because of his failure to arrive within the hour window that was scheduled. He drilled a hole in the middle of my office floor and ran a wire to my basement. Something I would never have agreed to had he he showed up on time. Ultimately damaging my antique hardwod floors. 4 or 5 days later my dad was at my house working and another tech showed up saying he was there to do an install. When my dad told him it was already complete the tech gave him attitude and stormed off. I have contacted Spectrum as I am not willing to pay for a service appointment that was not kept and caused damage to my personal property. I filed a claim and someone was supposed to contact me to resolve the issue. No one from Spectrum has followed up. I am now receiving notices that my service will be shut off if I do not pay for the botched service call. I am going to pay for the service bill now to keep my service on but am still seeking a full refund for the improper service call.
Business Response
Date: 07/26/2023
**** *** **** ****** ******** ****** ***** ******* ********** ** ****** **** ********* ** ***** ****** ***** ******** **** ***** ******** ****** *************** **** ******************************   *** ** *** ******** ******* ******* ***********

This letter is in response to your correspondence regarding the complaint submitted by Ms. ****** ******* involving a service concern.

Currently, Charter is reviewing the concern and will be in contact with Ms. ******* while working towards a resolution.

Regards,
Corporate Escalations
Charter Communications

Business Response
Date: 07/26/2023
**** *** **** ****** ******** ****** ***** ******* ********** ** ****** **** ********* ** ***** ****** ***** ******** **** ***** ******** ****** *************** **** ******************************   *** ** *** ******** ******* ******* ***********

This letter is in response to your correspondence regarding the complaint submitted by Ms. ****** ******* involving a service concern.

Currently, Charter is reviewing the concern and will be in contact with Ms. ******* while working towards a resolution.

Regards,
Corporate Escalations
Charter Communications
Customer Answer
Date: 07/26/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** *******

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Charter Spectrum is NOT a BBB Accredited Business.