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Business Profile

Vacation Rentals

Vacation Village Resorts

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vacation Rentals.

Complaints

This profile includes complaints for Vacation Village Resorts's headquarters and its corporate-owned locations. To view all corporate locations, see

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Vacation Village Resorts has 34 locations, listed below.

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    Customer Complaints Summary

    • 384 total complaints in the last 3 years.
    • 119 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:11/14/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Weve spent well over a year trying to get out of our timeshare ownership with Vacation Village. We have contacted a number of people and have jumped through a number of hoops trying to get out of this timeshare. Just as we were starting to see the light at the end of this long road, Vacation Village began to play more games. We had been waiting for months for someone to get back to us after submitting information for a hardship program they supposedly use to cancel timeshare ownership obligations. When they finally responded, they told us it would take an additional 3 months to get an answer!There are several issues with forcing us to wait so long for an answer to our request. The biggest issue we have encountered while being owners is the recurring annual fee that continues to rise with each new year. Paying a bill that keeps increasing at random rates would be annoying for anyone to deal with.Dealing with it while dealing with everything else life has thrown at us has become too much. Please help us get out of this mess with these people! We do not want to be responsible for another maintenance fee when we are so close to being done with them.

    • Initial Complaint

      Date:11/12/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am submitting this complaint with the hope that it will be acknowledged and met with a response that leads to an amicable resolution. I purchased a membership with Vacation Village in 2004, and I am again formally requesting the cancellation of my timeshare membership.I am now retired, living on a fixed income, and facing mobility issues as an elderly individual. I have only been able to use this membership twice over the past 14 years, and I do not anticipate using it again. I am financially and physically unable to continue making these *********** previous communications, I explained that I felt pressured and overwhelmed during the initial sales process. The presentation was conducted at a rapid pace, leaving me little time to process the information, and I felt obligated to sign. Additionally, I was unaware at the time that the maintenance fees would continue to rise annually; had I known this up front, I would never have agreed to the contract. I was also misled to believe this was a property purchase when, in fact, it is simply a membership where I own nothing but allotted time.Given these circumstances, I am urgently requesting a release from this financial and emotional burden. Please confirm the cancellation of my membership and send any necessary documentation to finalize this process.Thank you for your attention and understanding. I look forward to your prompt response.

    • Initial Complaint

      Date:11/12/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am filing a complaint against Vacation Village, specifically regarding my timeshare contract with Palm Beach Shores. I believe I was misled and pressured into signing a contract that I now deeply regret.During the sales presentation, the representatives oversold the timeshare, making it seem far more valuable and beneficial than it actually is. They omitted critical information that would have certainly influenced my decision had I been aware of it. The representatives spoke so quickly and vaguely that it was nearly impossible to fully understand the information they were ************ a result, I am now burdened with a contract that offers no real value to me and only creates financial strain. I feel deceived and taken advantage of, and I am seeking immediate assistance in resolving this matter.I kindly request that Vacation Village release me from this contract, as I do not believe it was entered into with full transparency and honesty. I appreciate your attention to this complaint and hope for a prompt and fair resolution.Thank you for your time and assistance.

    • Initial Complaint

      Date:11/12/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am filing this complaint against Vacation Village regarding my timeshare. Over the years, I have made every effort to utilize it, but unfortunately, the negatives have consistently outweighed any benefits. At this point, the timeshare has become something I can neither afford nor genuinely need.When I initially purchased the timeshare, I was surrounded by three salespeople who applied intense pressure to get me to sign. I was not given a fair chance to review the contract thoroughly or address any questions I had. Furthermore, my judgment was impaired by the wine that was freely served, which only seemed to serve as a tactic to cloud my ability to fully understand the terms being presented.After nearly 20 years of faithfully making payments, I believe that my request to be released from this obligation is reasonable. I feel I was misled during the sales process and taken advantage of under circumstances designed to rush and confuse me.Please consider this request as a necessary step to address the undue stress and financial strain this timeshare has caused. I hope to hear back from their company with a prompt and fair resolution.

    • Initial Complaint

      Date:11/04/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      **** ********* , ***** ******* ********************************************************************************** ******************** 11/4/2024 Better Business Bureau ******************************************** Complaint Regarding Misleading Timeshare Purchase To Whom It May Concern,I am writing to file a formal complaint against Vacation Village Resort regarding a timeshare contract that I entered into under misleading circumstances when I was 18 years old. I did not have a full understanding of what I was committing to, and my stepmother, who co-signed the agreement, does not speak English. We both relied on the information provided by the sales representatives, who failed to disclose critical details of the *********** the time of the purchase, I was unfamiliar with financial contracts and trusted that the company would guide us responsibly. However, the high-pressure tactics used in the sales process left us feeling misled and unprepared to handle the financial obligations associated with this timeshare. Key terms and potential costs were not thoroughly explained, and despite our best efforts to communicate, the language barrier made it difficult for my stepmother to understand any part of the agreement.For years now, we have been making payments for this timeshare, including significant maintenance fees. Despite these ongoing expenses, we are no longer able to sustain the financial burden that this contract imposes. Attempts to resolve these issues directly with Vacation Village Resort and have been unsuccessful.We believe the companys actions were unfair, and we are seeking assistance to resolve this matter fairly. Specifically, we would appreciate guidance on either voiding the contract or obtaining fair compensation for the misrepresentation.Thank you for your attention to this matter. We hope that the BBB can help us reach a resolution.Sincerely,**** *********

      Business Response

      Date: 11/05/2024

      To whom it may concern:

      We have reviewed the Consumers communication via the Better Business Bureau platform and the allegations contained therein. Please be advised the that Consumers entered into the purchase of their Vacation Ownership on July 27, 2020, and three (3)owners are: **** ********* (age 54 at the time of purchase), Eril Rdgardo ********* ****** (age 22 at the time of purchase; not *************** the Complaint) and ***** *** ******* (age 45 at the time of purchase). We deny all of the allegations that are now being made by Consumer. All of the terms, fees and costs associated with the purchase were documented in writing for mutual protection.

      We stand firm in our position of no wrongdoing. If Consumer would like any guidance in utilizing and enjoying their Vacation Ownership, they may contact our **************************** toll free at ************** or by email at: [email protected] Specialists are available Monday through Friday from 8:30 a.m. to 6:00 p.m. EST. Alternatively, if Consumer would like to continue their communication on this matter, Consumer may send their written communication to the undersigned by mail at *********************************************************** or by email at: ************************************

      We are committed to providing great customer services and assisting all owners to realize the full benefits of their Vacation Ownership. If Consumer would like any assistance, we welcome the opportunity to assist Consumer directly; no further communication will be issued on this platform.

      Sincerely,
      **** B. ****
      Corporate Relations Manager
      Vacation Village Resorts
      ********************************************************************************************************************
      Email at: ****************************************************************

      Contract #*******
      **** *********, Eril Rdgardo ********* ****** and ***** *** *******
      ************************************************
      Daytime Phone: **************
      E-mail: *******************************

      Customer Answer

      Date: 11/05/2024

       
      Complaint: 22513818

      I am rejecting this response because:

      Sincerely,

      **** *********,
      11/5/2024


      **** B. ****
      Corporate Relations Manager
      Vacation Village Resorts
      ********************************
      *************************


      Dear Ms. ********************** you for getting back to us regarding our complaint with the Better Business Bureau. Id like to clarify a few things and explain our concerns a bit further.


      While there was an error about my age in the initial message, the main issue remains the same: when we signed up for this timeshare, we didnt fully understand what we were getting into. The sales environment was very high-pressure, and key details werent clearly explained, especially since my stepmother doesnt speak English. She couldnt fully understand the terms, which made it hard for the three of us to make an informed decision.


      Weve made all payments over the years, including maintenance fees, but these have become more than we can handle financially. Although we appreciate the offer to help us use the vacation ownership, our real concern now is the financial strain. Wed like to discuss options to either end or release us from this contract, as we cant manage the costs any longer.


      Wed appreciate any assistance you can provide in finding a fair way forward. Thank you for your time, and were hoping to work this out directly.


      Best regards,
      **** *********. 

    • Initial Complaint

      Date:10/23/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to formally file a complaint against Vacation Village regarding the misleading nature of the timeshare sales process and the undue hardship it has caused my family and me. The buying process was very quick, and we made ***** decisions based on misrepresentations made during the sales presentation. We were misled about how easy it would be to use the timeshare and the number of properties available near us.Unfortunately, we have used the timeshare very little, and the likelihood of using it in the future is slim to none. I am now 89 years old, and in April 2019, I suffered a stroke, leaving me unable to travel as much as I did ********* make matters worse, my family has also been impacted by tragic circumstances. Both of my daughters, ***** and ********, lost their husbands in 2019, which has significantly affected their financial situations. Being responsible for the maintenance fees and taxes associated with the ********* has placed a tremendous burden on all three of us, causing financial hardship that we can no longer bear.We are seeking immediate assistance in releasing us from this timeshare burden. It is no longer feasible for us to keep up with the fees and taxes, and we would appreciate any options available for a resolution.Thank you for your attention to this matter. We hope for a swift response and resolution.

      Business Response

      Date: 11/04/2024

      To whom it may concern:

      We have reviewed the Consumers communication via the Better Business Bureauplatform and the allegations contained therein. We have also reviewed the communication history and ownership information that we have on file regarding the vacation ownership at issue. Please be advised that Developer denies the severely untimely and baseless allegations that are now being made by Consumer.Consumer entered into an agreement with Developer to purchase their Vacation Ownership on or about June 14, 2011 this was more than thirteen (13) years ago. Making these allegations after more than a decade of ownership seems quite unreasonable.

      That said, Consumer no longer has any financial obligation to Developer. Therefore, if Consumer would like to further discuss their desire to relinquish their Vacation Ownership, they must direct their communication directly to the Association for which they have an ongoing obligation for maintenance fees and property taxes. The Association works with owners that are facing financial, medical, or physical hardships and Consumer may be eligible for hardship consideration. Although the Association is not obligated to accept the transfer of any owner's vacation ownership, they do work with owners facing hardships on a case-by-case basis. If Consumer is able to provide adequate proof of a hardship, the Association may offer payment options for maintenance fees and/or agree to accept the transfer of ownership and title of the Vacation Ownership.

      The Associations contact information is as follows:
      Vacation Village at **************************
      Attn: Owners Resolutions Dept.
      ****************************************;                                                                                          
      ****************
      Email: **********************************************************************

      If there is anything that we can do to assist Consumer in keeping, maintaining and enjoying their Vacation Ownership, they may contact our **************************** directly. Concierge Specialists are available Monday through Friday from 8:30 a.m. to 6:00 p.m. EST and may be reached toll free at ************** or by email at: **************************************************************.

      No further communication will be issued on this platform.
      Sincerely,
      **** ****
      Corporate Relations Manager
      Vacation Village Resorts
      ********************************
      ***********************************;
      Tel: *********************
      Fax: ************
      Email: ****************************************************************

      Customer Information:
      Contract No. ****** spi No. 740498
      ***** *********
      , OK 73055
      Daytime Phone: ************
      E-mail: ****************************************

    • Initial Complaint

      Date:10/23/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear BBB,I am writing to formally file a complaint against Vacation Village Berkshires regarding my timeshare purchase from around 2006. During the presentation, I felt rushed and pressured into signing the contract. The representative made me feel guilty about my previous employment with ***********, stating that GE ruined the town of **********, *************, where the timeshare is located. This was not only unprofessional but also irrelevant to my decision-making process.I was not adequately informed about the long-term implications of the contract. I was never made aware of the rescission period until after the presentation. Instead, I was told that the contract was ironclad and could not be canceled. This lack of clarity has left me feeling misled, as I believe Vacation Village ********** failed to provide critical information during the sales process.While my timeshare contract is fully paid off, the maintenance fees continue to rise each year, making it increasingly difficult for me to keep up with these costs as a retiree. Additionally, I am facing significant financial distress with multiple insurance issues weighing heavily on me. This situation has made managing the timeshare even more challenging.Therefore, I am requesting the cancellation of my timeshare contract. This experience has been a nightmare, and I feel I was treated poorly during the sales process due to my previous employment with ***************I appreciate your attention to this matter and look forward to your assistance in resolving this issue.Sincerely,**** ********

      Business Response

      Date: 11/04/2024

      To whom it may concern:

      We have reviewed the Consumers communication via the Better Business Bureauplatform and the allegations contained therein. We have also reviewed the communication history and ownership information that we have on file regarding the vacation ownership at issue. Please be advised that Developer denies all of the false, baseless and severely untimely allegations that are now being made.

      Consumer entered into an agreement with Developer to purchase their Vacation Ownership which took place on September 9, 2008 not around ***************** Consumers communication.

      Consumers communication states The representative made me feel guilty about my previous employment with GE Plastics,stating that GE ruined the town of **********, *************, where the timeshare is located. then Consumer later states This experience has been a nightmare, and I feel I was treated poorly during the sales process due to my previous employment with **************.We are confused about these statements and which portion of these statements are true? Was the Consumer employed with GE Plastics or General Motors? Furthermore, Consumers Vacation Ownership is at Vacation Village in the ********** which is located in *******, *************; another one of our resorts, ************************, is located in **********,*************. We are confused as to why Consumers communication would contain contradicting and incorrect statements. It seems as though Consumer may have hired an unidentified and unqualified 3rd party to write this communication on their behalf and that the unidentified and unqualified 3rd party is intentionally providing false information. If Consumer has retained the services of an unidentified and unqualified 3rd party, we strongly suggest that the Consumer immediately request a refund of any money that they may have paid to this unidentified and unqualified 3rd party for their alleged services.

      All that being said, Consumer no longer has any financial obligation to Developer. Therefore, if Consumer would like to further discuss their desire to relinquish their Vacation Ownership, they must direct their communication directly to the Association for which they have an ongoing obligation for maintenance fees and property taxes. The Association works with owners that are facing financial, medical, or physical hardships and Consumer may be eligible for hardship consideration. Although the Association is not obligated to accept the transfer of any owner's vacation ownership, they do work with owners facing hardships on a case-by-case basis. If Consumer is able to provide adequate proof of a hardship, the Association may offer payment options for maintenance fees and/or agree to accept the transfer of ownership and title of the Vacation Ownership.

      The Associations contact information is as follows:
      Vacation Village in the *****************************
      Attn: Owners Resolutions Dept.
      ****************************************;                                                                                          
      ******, ********
      Email: **********************************************************************

      If there is anything that we can do to assist Consumer would like to discuss in an honest and straighforward manner, they may contact us directly. Our **************************** remains available to assist all Owners Monday through Friday from 8:30 a.m. to 6:00 p.m. EST and may be reached toll free at ************** or by email at: **************************************************************.

      No further communication will be issued on this platform.
      Sincerely,
      **** ****
      Corporate Relations Manager
      Vacation Village Resorts
      ********************************
      ***********************************;
      Tel: *********************
      Fax: ************
      Email: ****************************************************************


      Customer Information:
      #**** SPI No. ******
      **** ********
      , CT 06475
      Daytime Phone: ************
      E-mail: *******************************


    • Initial Complaint

      Date:10/21/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I respectfully request a cancellation and potential reimbursement of maintenance fees and monthly payments effective immediately. This request is based on the factors below resulting in the struggle to use the service as originally described in our initial meeting.The few times we used the service, the properties designated at a gold or silver crown level were under construction or were well below the expectation of accommodations/comfort. Security concerns were a part of our disappointment.Examples would be open spacing to the outside around the frame of the door on the ground-level unit. Drywall, insulation, and caulking are necessary to repair. This was a safety concern as others could gain access to the unit. leaking water in the bathroom,non-working refrigerator, etc. A second visit through *** had further development/construction of the property which was not denoted at the time of booking Another point of concern was the additional fees that were not communicated during the sales presentation. With the additional monthly/annual fees the timeshare well exceeds our typical travel budget per year.? The last main concern pertains to the new programs that have been rolled out including additional commitment and cost to allow us to use what was considered the same level of service/accommodations as already purchased the above items are the key concerns related to our request for cancellation and reimbursement of all fees and payments made to date.They have not even answered any of my letters> I have included the latest.

      Business Response

      Date: 10/23/2024

      To whom it may concern:

      We have reviewed the Consumers communication via the Better Business Bureau platform and the allegations contained therein. We deny the allegations made in Consumers communication. On the date of purchase, March 20, 2021, all of the terms, fees and costs associated with the purchase were documented in writing for mutual protection.

      We stand firm in our position of no wrongdoing. If Consumer would like any guidance in utilizing and enjoying their Vacation Ownership,they may contact our **************************** toll free at ************** or by email at: [email protected] Specialists are available Monday through Friday from 8:30 a.m. to 6:00 p.m. EST. Alternatively, if Consumer would like to continue their communication on this matter, Consumer may send their written communication to the undersigned by mail at ********************************************************** or by email at: ************************************

      We are committed to providing great customer services and assisting all owners to realize the full benefits of their Vacation Ownership.If Consumer would like any assistance, we welcome the opportunity to assist Consumer directly; no further communication will be issued on this platform.

      Sincerely,
      **** B. ****
      Corporate Relations Manager
      Vacation Village Resorts
      **********************************************************************************************************************
      Email at: ****************************************************************

      Customer Information:
      Contract #******* for ***** ***** (not ***** ******)
      ***** ******
      ********************************************************************************
      Daytime Phone: **************
      E-mail: ****************************************

    • Initial Complaint

      Date:10/21/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The absence of detailed explanations and the rushed environment created significant confusion.We trusted the process and the salesperson, expecting transparency and honesty. Unfortunately, this trust was misplaced, as we have since discovered discrepancies and omissions in the contract that were never discussed during the presentation. One of the primary reasons we decided to invest in a timeshare with Vacation Village Resorts was the assurance that it would be a valuable investment. However, our experience has been quite the opposite. For instance, when attempting to book a trip to *********, we were charged $777.00, despite the contract stating that a domestic trip within the ** would only cost $289.00. This significant discrepancy is both unfair and unacceptable. The promises made by ****** ****** regarding the benefits and advantages of the timeshare have proven to be either exaggerated or entirely false. The lack of transparency and the subsequent financial burden we have faced are deeply concerning. We were led to believe that our purchase would enhance our vacation experiences and provide cost-effective travel options. Instead, it has caused unnecessary stress and financial strain.Given these circumstances, we believe it is only fair and just to rescind our purchase and memberships with Vacation Village Resorts.

      Business Response

      Date: 10/23/2024

      To whom it may concern:

      We have reviewed the Consumers communication via the Better Business Bureau platform and the allegations contained therein. We deny the allegations made in Consumers communication. All of the terms, fees and costs associated with the purchase were documented in writing for mutual protection.

      We stand firm in our position of no wrongdoing. If Consumer would like any guidance in utilizing and enjoying their Vacation Ownership,they may contact our **************************** toll free at ************** or by email at: [email protected] Specialists are available Monday through Friday from 8:30 a.m. to 6:00 p.m. EST. Alternatively, if Consumer would like to continue their communication on this matter, Consumer may send their written communication to the undersigned by mail at *********************************************************** or by email at: ************************************

      We are committed to providing great customer services and assisting all owners to realize the full benefits of their Vacation Ownership.If Consumer would like any assistance, we welcome the opportunity to assist Consumer directly; no further communication will be issued on this platform.

      Sincerely,
      **** B. ****
      Corporate Relations Manager
      Vacation Village Resorts
      **********************************************************************************************************************
      Email at: ****************************************************************

      Customer Information:
      Contract No. *******
      ******* *********
      **************** A
      *************************
      Daytime Phone: ************
      E-mail: *******************************

    • Initial Complaint

      Date:10/17/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We are writing to formally lodge a complaint against Vacation Village concerning their unsatisfactory response to our inquiry about a potential foreclosure on our timeshare property. We are deeply concerned about the lack of transparency and inadequate communication from the company, which has left us in a state of uncertainty and *********** their recent communication, **** **** from Vacation Village stated, "Foreclosure action will commence when we deem it appropriate." This vague assertion fails to provide any concrete timeline. Furthermore, they indicated that no further information is available at this time from anyone within the organization, which I find to be an unacceptable approach to customer ********** a responsible owner, I believe it is my right to receive timely and detailed information regarding any actions that may affect my property and financial standing. Clear communication is essential in such matters, and the company's failure to provide this has only exacerbated my concerns. We want to cancel our timeshare and have been trying to work with them since May 2022 to relinquish our timeshare and they are unwilling to work with us! Thank you for your attention to this matter. I hope that with your intervention, a satisfactory resolution can be achieved

      Business Response

      Date: 10/18/2024

      To whom it may concern:

      We have reviewed the Consumers communication via the Better Business Bureau platform and the allegations contained therein. We deny the allegations made in Consumers communication. All of the terms, fees and costs associated with the purchase were documented in writing for mutual protection. We stand firm in our position of no wrongdoing.

      Consumer entered into the Contract with Developer on October 21, 2019, and made approximately twenty-five (25) Loan payments until they ceased making payment on or about May 5, 2022. Since then, we have been attempting to resolve the outstanding debt with Consumer without any success. Consumer has made several false claims and allegations, and we have responded accordingly on multiple occasions. I have attached a copy of some of our communications that have been sent to Consumer,the latest of which is dated September 18, 2024. Our position remains as stated in our last correspondence.

      If Consumer would like any guidance in utilizing and enjoying their Vacation Ownership, they may contact our **************************** toll free at ************** or by email at: [email protected] Specialists are available Monday through Friday from 8:30 a.m. to 6:00 p.m. EST. Alternatively, if Consumer would like to continue their communication on this matter, Consumer may send their written communication to the undersigned by mail at *********************************************************** or by email at: ************************************

      We are committed to providing great customer services and assisting all owners to realize the full benefits of their Vacation Ownership. If Consumer would like any assistance, we welcome the opportunity to assist Consumer directly; no further communication will be issued on this platform.

      Sincerely,
      **** B. ****
      Corporate Relations Manager
      Vacation Village Resorts
      ********************************************************************************************************************
      Email at: ****************************************************************

      Customer Information:
      Contract #*******
      ****** *******
      ********************************************************************
      Daytime Phone: **************
      E-mail: **********************************************

    Vacation Village Resorts is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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