Customer ReviewsforFanatics Retail Group

Ordered a jersey on the website. Says order will be shipped in 1 business day. The item is in stock but has not been shipped. When I called for an update they are telling me it is in stock but will not ship until Day 4. The only reason I ordered because of their guarantee to ship in one day. When I was talking to the agent I was told that he will cancel my order and he asked to go buy elsewhere when I complained about the shipping delay.

Hello ******. We are deeply sorry to hear that we have let you down. We would appreciate the opportunity to set things right.We have  emailed you directly to assist you further with this matter. We sincerely apologize for any inconvenience and look forward to hearing from you.

False Advertising.Ordered an expensive jersey for my son's birthday. Right on the page it says "ships within 1 business day". Here we are 6 days later and the item has not shipped. I'm empty handed on my son's birthday, Estimated arrive is still 4-8 days from now. Will he survive waiting? Yes, of course. Would I have ordered this product if they hadn't put (what I now know is) a blatantly false statement on the order page about their ability to deliver? Absolutely not.

Hello ******,

I appreciate you bringing this matter to my attention, and I sincerely apologize for the issues related to your order. I am happy to help. Today I reached out in a separate email regarding further details of your order to ensure we provide the best service possible. I look forward to your response at your earliest convenience. 

Received a low quality, poorly made jersey that was two sizes too big. Tried to get a refund. I was sent an email with a link to a return shipping label that did not work. Tried to reply to the email, came back undelivered. Tried to contact customer service via phone, the line said there was a 4 hour and 40 minute wait time????? Tried to use chat... waited for an hour, no response. There is no customer service. THIS WEBSITE IS A COMPLETE AND TOTAL SCAM.

Hello ****, I appreciate you taking the time to write a review. I apologize sincerely for the difficulties you encountered when reaching out to us for assistance and that the quality of the merchandise did not meet your expectations. I will be following up with you via email to assist you further. I look forward to hearing back from you. Sincerely, *****

This is the wosrt online company online for buying! They do not care a thing about their customers and their name means NOTHING! If they made a good product they would back it. But they have 2 ways of doing business with them. You can order directly from their website, and way overpay, or you can order from a 3rd party seller, in which case Fanatics will NOT assist you in any way. Fanatics has the worst customer service around and the worst policies on purchases, which is simply because their name means nothing, its garbage, i mean hey if they dont even back their own company, how do they expect anyone else to? I have tried to get assistance from them on 3 occasions and all 3 times they were useless. i made purchase through ***** one through ******* online and a 3rd time through a department store in the mall. I mean their items are all over the place, and to not assist a customer that has a receipt less than a week old, simply because customer didnt buy directly from them, that is ridiculous. in fact, listen to this example, it will blow you way. i purchased item from store. The price was $20 less than what Fanatics charges on their site. The item was missing a part that cost $5. Rather than just mail that to me, the cust serv moron suggested to me to drive all the way back to store where purchase made, stand in line, return item, drive all the way home, then get online, find item on Fanatics website, place order and wait a week for it to arrive. Thats not only time consuming, it would cost $20 more for the same item, so i just swung by other store and paid the $5 to buy missing item; I still saved $15 NOT using their site! Something to think about! I have compared them selling the same item as ************ and no one else behaves that way. I am not even sure how good their clothing items are, because from what I saw they were NOT that impressive. They seemed thin, flimsy, nothing special, way far from being good enough to have such a poor cust serv department!

Hello ****,

I appreciate you providing the details of your experience, and I sincerely apologize for the inconveniences related to your item. Your feedback is imperative to our team, as we strive to provide the best service possible. We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the shopping experience for our Fans

Absolutely the worst. I ordered on the 3rd and paid for shipping that would get my items there on the 9th. Here we are, the 14th and nothing. I spoke with someone on the 7th, they assured me the 9th - refunded my shipping. What little tracking info was there updated to the 12th with no information on tracking past the 12 and impossible to actually get a hold of a representative. It was a bait and switch. They assured people their stuff would get there before the Super Bowl and here we are, Valentines day and nothing. What a scam.

Good morning, ******. We are truly sorry for the experience. Upon review of the order, we can confirm the order was delivered and a percentage was refunded. Please allow 27 business days for the refund to reflect the original form of payment. Thank you, ******.

Terrible business. They promised a shirt delivered in time for the Super Bowl. When I realized it wouldnt arrive on time, I called them and they pushed the blame on **** They never apologized. Could have sent another shirt next day air but refused to try and rectify the situation. Now I have to explain this to a special needs child whose only wish was to have a special shirt for the Super Bowl. Terrible customer service and they will no longer get any business from my family.

Hello ***, I am sorry to hear that your order will not be delivered in time for the Super Bowl, and I appreciate you bringing it to my attention. I am happy to help. I have reviewed your order and sent you an email to the email address that was on the order. We apologize again for the inconvenience and we hope to hear from you soon. Sincerely, ***

Do not buy from this company! Advertise 365/days return which isnt the case at all!Bought Hoodie for Christmas and they would not exchange for another size! Didnt ask for Refund just different size!Never order from them again!!

Hello *****, I am sorry to hear that you need to process a return or exchange, and I appreciate you bringing it to my attention. I am happy to help. I have reviewed your order and sent you an email to the email address that was on the order. We apologize again for the inconvenience and we hope to hear from you soon. Sincerely, ***

Terrible company they charge a **** shipping and handling fee that when you return something g that they do not refund back to you. When you try to reach out to customer service. They try to tell you that sales tax and handling fees are not refundable which is a complete joke. every business returns sales tax and fees when you return an item within the designated return policy window. This company is a scam much better options out there like Rally House

Good afternoon, ****. We are truly sorry for the inconvenience caused. When an item is returned, the original fees are not refunded as the original package was delivered. These details are provided at our help desk. Thank you for your patience, ******.

I ordered a mint coin with lids ******, near the end of December. It was shipped out and delivered to my house with a velvet box, and coin certificate, no coin. Called lids they sent outt a replacement. Great, but it was defective (writing was chipping off). Called lids they sent out a replacement. Perfect expect the box came without the coin again so once again I call lids now furious, the lady said they would do an investigation to what was happening and send me out my coin with a quality check to ensure it was correct the ***** time. 10 days later nothing was delivered, the limited edition coin is out of stock, customer service was me to send back empty boxes to them. There is something sneaky going on weather they are stealing from customers, or legit sending out empty boxes. I will never order from this company again. And will advise others to do the same.

Good evening, ********. This is not the service we want to provide to our fans. We have reached out via email regarding the order. We look forward to speaking with you, ******.

Horrible website. Multiple times using illegal bait and switch. Claiming items are in stock and after purchase, tell you they wont ship for months. They only offer gift card refunds. Scam site. Avoid their knock off gear.

Hello ****, I am sorry to hear that you are having issues with your order, and I appreciate you bringing it to my attention. I am happy to help. I have reviewed your order and sent you an email to the email address that was on the order. We apologize again for the inconvenience and hope to hear from you soon. Sincerely, ***