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Resources for Businesses

My Home Location

Columbus, OH, USA

My BBB

BBB of Central Ohio
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Business Profile

Web Hosting

Newfold Digital, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Web Hosting.

This business has 2 alerts

Complaints

This profile includes complaints for Newfold Digital, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Newfold Digital, Inc. has 8 locations, listed below.

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    Customer Complaints Summary

    • 643 total complaints in the last 3 years.
    • 192 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/05/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      bluehost advised me to purchase another domain ($*****) and account ($*****). the setup the webhosting. I could not create emails over 8 hours of my Friday while I waited on the phone and while technical supp that I was entitle to, returned the ***** refused to return the *****. I had no use for the domain if the domain could not be activated on bluehost I demand that bluehost return my money. Thank you for your help.

    • Initial Complaint

      Date:04/28/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On November 22, 2018, I purchased a HostGator Baby Plan for $304.47, based on HostGators advertised promise of unlimited subdomains, which was clearly stated on their official website at the time. I subsequently renewed this plan on November 24, 2021 for $358.20, and again on November 25, 2024 for $593.61 for a three-year period.Recently, in early 2025, I discovered that I could no longer create new subdomains despite having fewer than the previously indicated limits. Initially, HostGator support informed me that I could only have 120 subdomains. After deleting subdomains to stay under that limit, I was still unable to create new ones. Later, they reduced the limit to 100 subdomains, and then, in April 2025, they informed me that my account was limited to 20 "websites," which they equated to subdomains.When I pointed out that subdomains and websites are distinct, HostGator support acknowledged the inconsistency but claimed the website needed to be updated. As of today, the HostGator Knowledge Base (**************************************************************************) still advertises "unlimited subdomains" for the Baby Plan.Despite raising this issue multiple times with support, HostGator has not honored the original advertised terms.

    • Initial Complaint

      Date:04/23/2025

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Monday April 21 at around 8am I received an email from domain.com saying that I am being charged $87 for a domain renewal. I never set up auto renewal for the domain and never intended or authorized this transaction. I proceeded to contact their customer service who told me their hands are tied. I come back to the chat 20 minutes after I left to find that they were willing to refund me partially. Instead of almost $90 they were going to only charge me $24 for a domain I never consented to renewing. This is double what I originally paid for the domain a year ago. Which I also tried and failed to get a refund on because I found out I had no use for it. Both instances I asked the company for a refund before the payment had finished finalizing. Both times they have told me theres nothing they can do. I believe that Domain.com is partaking in very predatory sales tactics and is looking to take advantage of those trying to get domain and start marketing themselves or their business.

    • Initial Complaint

      Date:04/21/2025

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bluehost company tried to cheat by charging extra on renewal while same plan without any promotion application applied is available to new customer at much lower price. Renew price quoted for me - 719.64 for 3 years price offered on their site : 14.99/month * 36 = 539.64

    • Initial Complaint

      Date:04/16/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been a customer of ********************** since 2009. More recently they have made some changes with a merger with network *************. I was not informed that my website which I had hosting for unlimited websites was being transferred to a new company. I did not get informed that there would be new rules and new fees associated with my website. My name what site domain has been locked and I cannot get into my dashboard to do any edits or designs. I have been told that my hosting has expired. Which it does not expire until June. I was told it expired in December which is not true. I have six websites that are under my main account and I cannot get into any of them I have been shut out and customer service is not willing to help. Basically I have lost my hosting for my websites and I have no access to them. And I have not still been informed that of the changes.

    • Initial Complaint

      Date:04/10/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In January 2024, I purchased a multi-year web hosting plan from Bluehost totaling $719.64. Bluehost committed to providing a secure hosting environment and reliable technical support. After contacting their support team for assistance, malware appeared on my website an issue that had not existed before their intervention. Following this, Bluehost upsold me SiteLock, a third-party malware protection service which they resell, at a cost of over $600.Despite the significant cost, SiteLock failed to resolve the issue. I contacted Bluehost multiple times to request assistance and a prorated refund, but they repeatedly refused and made no effort to address or resolve the situation. Their only response was to cite their 30-day refund policy, despite the fact that this was not a routine cancellation, but a case of service failure and ineffective, unnecessary upselling.I believe Bluehost failed to deliver on their core service obligations and used misleading sales tactics in promoting SiteLock. To date, no resolution has been offered.

    • Initial Complaint

      Date:04/10/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My account was placed on auto renew and even tho the site isn't active and hasn't been active they want me to continue paying for a service I have not used or haven't used in over a year. I would like a refund.Thank you for the PIN. Your account has been successfully authenticated.3:52 PM Business said I could see that you were charged because the Auto Renewal was ON 3:53 PM You said Yes. Please reverse the transaction 3:54 PM You said as you can see the website isn't even working 3:54 PM Business said I could see that you were charged on March 24th 2025. And the plan starts on April 8th 2025.3:55 PM Business said Once the data passes, it is not posible for us to cancel 3:55 PM Business said I can check the error on the website now 3:56 PM You said Ok I will try to resolved the issue with the Better Business Bureau. Because I should be able to cance excuse *** something that I am NOT using 3:56 PM Business said I really wish I could help you. But once the plan starts we do not get option to proces the refund. The plan was started on April 8th 2025. It was possible for me to process the refund till APril 8th 2025 3:58 PM You said Thanks. I will file a formal complaint with the BBB 3:59 PM Business said I checked the domain **************, The *** does not point to us 3:59 PM You said Even more of a reason I should be able to cancel.3:59 PM You said I am paying for NOTHING 4:00 PM You said $850 4:00 PM Business said the domain ************** is not registered with HostGator. But with GoDaddy 4:00 PM You said Than what am I being charged for?4:00 PM Business said There is a domain *************** present in the account and the hosting server 4:01 PM Business said I really do not have option to process the refund. However, if you insists, I can pass this case to billing team 4:01 PM Business said The billing team can check your reason and issue the refund 4:01 PM You said Yes. Pass it along

      Customer Answer

      Date: 04/15/2025

      Host Gator issued a refund. Please remove my complaint. They did an excellent job of rectifying my issue. Thank you very much.

    • Initial Complaint

      Date:04/02/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I subscribed to this company to setup a webpage for a yearly family event to issue information to all those involved. BlueHost from the very start did nothing to assist me getting started. Just passed me around from agency to agency who I explained I had no experience in the field. Due the lack of customer service I shelved the website plan and disassociated myself from them permanently. Now almost a year later they are trying to charge me $407 for services that will never rendered. Due to their numerous attempts to charge the above amount to my CC I had the card cancelled and was issued a new card by my bank. But they tried to charge that card as well. When I spoke to my bank the agent told me that being in the website business they found a way to access my new card number without being given the information by me. I call them a few days ago and told them I want this bogus attempt to charge me stopped and when asked how they got my new CC number they hung up the phone. Please make them stop this financial harassments and fraudulent attempts to charge me for services that were never rendered. Sincerely, ***** *******

      Customer Answer

      Date: 04/13/2025

      Greetings, since filing my complaint with the BBB I have received messages from BlueHost business partners stating their association with the fore mentioned and in effect stating they are not responsible for any problems i have with the company in question. Nor do they have any information as to how BlueHost obtained my brand new CC number without my knowledge or permission to use it. The attempts to charge that card have stopped over the last week. But the question remains (why were they trying to charge me and how did they get my CC in the first place?) 

    • Initial Complaint

      Date:04/02/2025

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My web hosting service was due to expire in Dec 2024. The credit card on file with HostGator was was due to expire prior to the renew date. I was NOT going to renew and was surprised to see HostGator had charged my expired card $791.61 for new service. HostGator charged the same card but had obtained its new exp date and CVC without me giving it to them. I contacted HostGator in Feb when I noticed the charge on my statement. HostGator told me it was too late to refund and actually responded with a rude sad face (chat was the only way to reach them). My credit card issuer informed me that HostGator probably subscribed to a service that would give them the new exp date and CVC. My credit card issuer said it's used for "subscriptions" so they don't lapse. I did not expect HostGator to be able to charge my card especially after they had warned me via email that my card was expired. When I asked for a refund HostGator denied it.

      Customer Answer

      Date: 04/28/2025

      A customer rep contacted me swiftly after my initial BBB complaint. Firstly, they said they never respond to BBB complaints thru BBB and instead they reached out to me directly. After some back and forth communications and major pushback from them they refunded my money.

    • Initial Complaint

      Date:04/01/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On January 13, 2025, I purchased a domain from Domain.com. During the checkout process, I did not select any additional services beyond the domain itself. However, I have been charged $24.99 per month for the past two months for a service labeled "Website + Marketing," which I never subscribed to or used. I can confirm with certainty that I did not opt for this service during the purchase process. Furthermore, my attempts to contact customer support for a refund were unsuccessful. The representative informed me that they could only cancel the service moving forward but could not refund the charges already applied. Additionally, they claimed that I had selected the service at checkout, which is incorrect (see Attachments 1 and 2). To further verify this issue, I went through the domain purchase process again on your website and found no option requiring me to select or deselect the "Website + Marketing" service (see Attachments 3 and 4). This leads me to believe that Domain.com is engaging in deceptive practices by attracting users with low domain prices and then charging for additional services that were neither selected nor agreed to. I consider this practice to be fraudulent and unethical. Therefore, I formally request a full refund of the unauthorized charges related to the "Website + Marketing" service. If this issue is not resolved promptly, I will escalate the matter by reporting it to consumer protection agencies and relevant authorities.

    Newfold Digital, Inc. is NOT a BBB Accredited Business.

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