ComplaintsforNewfold Digital, Inc.
Web Hosting
Current Alerts For This Business
Pattern of Complaint:
According to information in BBB files, NewFold Digital,Inc has a pattern of complaint alleging Webhosting and Refund Issues.
Specifically, consumers state they purchase a webhosting package with Newfold Digital but their website does not work as intended. Consumers also state it is difficult to get these matters resolved as they cannot reach a live company representative.
BBB contacted Newfold Digital Inc to request their voluntary cooperation in resolving the unanswered complaints as well as their cooperation in eliminating the pattern of complaint. This aspect of the Business Profile will be updated if any additional information becomes available.
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/02/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
My website crashes on a bimonthly basis and I have reached out before. www.yogawithsuzi.com I have called Case #E-120977 and it was not fixed as of yet.Every time I call, I am promised it will be resolved and not happen again and it happens over and over. I have done nothing to the site, touched nothing, changed nothing and it continues to happen. My site depends on as much traffic as possible and besides not giving customers an updated SQL server I now have to deal with my site crashing over and over!Customer response
07/02/2024
The person *** who helped me on the phone was able to fix it and he was and is awesome! Having said this, I spend over an hour of my time each time this happens. I am not dropping the case because it happens all the time and every time including this time, I am told it will never happen again. I am never told why it happens over and over.Customer response
07/03/2024
Since my website crashed, I received 2 different emails from the company with 2 completely different reasons why it crashed. Neither one makes sense. Its concerning and seems to be why it happens over and over.
One says it's the diskspace and the other says it's the dns?
Initial Complaint
06/20/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I am writing to file a formal complaint against domain.com regarding their failure to provide a functioning *** certificate, despite my timely renewal and repeated attempts to resolve the issue.On April 19, 2024, I renewed the *** certificate for my website. Shortly thereafter, I noticed that my website was still marked as "unsecure." I contacted domain.com via online chat, and the representative acknowledged the issue, stating it would be resolved within a couple of days. However, the problem persisted.After a month of continued issues, I contacted domain.com again and was told technicians were working on it. I requested compensation for the service not provided but was offered only a discount on my next renewal. I explained that I did not intend to renew with them and requested compensation for the current period. Domain.com refused.I then wrote to the **** *****************************, but received no response. On June 19, 2024, two months after the initial issue, I contacted domain.com once more. They promised to issue a new *** certificate within 24 hours but again refused to adjust the subscription dates, citing that the *** is provided by Sectigo and they couldn't alter the billing date.This complaint is about principle, not the small monetary amount. Domain.com has failed to provide the service for which I paid, and their refusal to address my valid complaint is unacceptable. If Sectigo is involved, it is domain.com's responsibility to resolve the issue with them.I seek the Better Business Bureau's assistance in obtaining fair compensation for the period the *** certificate was not functioning.Initial Complaint
06/18/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
It has been a s*** show with powweb online support as i have issues receiving and sending emails for weeks from my domain thats hosted on powweb and domain parked at *******. I wasted 3 hours last night on their stupid chat box. I need to speak to a representative to resolve this issue!!! They keep providing information regarding Mx records and Dkim and stx c*** that i update with ********** still i m not receiving emails.Initial Complaint
06/18/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Hello,I purchased a total of 4 (four) Domain Names from Domain.Com. I paid $15.17 per domain total $60.68. They have SOLD my information without my consent. In the last 5 days I have received several phone calls confirming what domain names I have purchased and if I want to set up a website with them. On all phone calls I have told them that I DO NOT WANT A WEBSITE and to please remove my name from their files. I continue to get phone calls still offering their services.I want to cancel my orders and get a complete refund. I also want to be able to buy these domains at another site like GoDaddy.com so whatever they need to do for me to go ahead and purchase those domains I want them to do it immediately as well as REFUND my MONEY.Thank YouInitial Complaint
06/14/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
Nature of the Complaint: Unauthorized Deletion of Dedicated Server and Data Loss I am writing to file a formal complaint against Bluehost regarding the unauthorized deletion of my dedicated server, which contained over five years of critical data. I did not receive any prior notification regarding the pending payment or the subsequent deletion of my server, resulting in significant and irreparable damage to my operations.Details of my account are as follows:Account Name:******** Account *********** Primary Contact: ( GQVXZDMY )Lack of Notification: Despite being a long-standing customer, I did not receive any emails or communications regarding the overdue payment or any impending actions to delete the server. This failure in communication is unacceptable and a breach of trust.Unauthorized Data Deletion: The deletion of my dedicated server without proper notification or authorization is a severe violation of customer service standards and has caused significant harm and disruption to my business.Violation of Terms of Service: The abrupt termination of services and lack of communication contradicts the customer service policies outlined in **********************'s terms of service. This breach has resulted in substantial damage and operational disruptions.Requested ************************* Recovery: I request the restoration of all data from the deleted server as soon as possible. If this is not feasible, I demand a detailed explanation and any available backup options.Compensation for Data Loss: Due to the critical nature of the lost data and the resultant disruption to my business, I seek appropriate compensation for the data loss and the impact it has had on my operations.Investigation and Response: I urge Bluehost to conduct a thorough investigation into this matter and provide a formal response detailing how such a failure in communication and service occurred, along with the steps they will take to prevent such incidents in the future.Initial Complaint
06/07/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I helped run a senate campaign in 2022 and purchased usage of domain Gary4CT.com. After the election, I canceled the subscription (renewal) and closed my account. In 2023, I was charged a renewal for Gary4CT.com. I called them and they refused to refund the renewal of $34.98 but said that they turned off renewals and closed my account. on May 24 of 2024 I received notice of yet another renewal charge of $34.98. I contacted the company and they refused to refund my money but once again said that they turned off renewals and cancelled my account. I am seeking a refund of both charges. I spoke to both ***** and ******* (manager)Initial Complaint
06/05/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I created and had a website on Ipage for many years. I received a prompt that my website renewal was due and I paid $558. for 3 year service. I paid for the three years! Later, I was told that I had to pay additional funds to own my own domain name or it would go on the open market in two weeks. Ipage was charging twice the amount of money for the domain than other registers. I also felt cheated because I'd had this website for many years. I tried to pay another company for my domain name, so Ipage would not hold my branding hostage. I page will not allow access to my website that I've paid for the upcoming three years, which no one can access it. I'm told the $558 is non-refundable. This practice SHOULD BE ILLEGAL for I'm getting nothing for my service fee.Customer response
06/17/2024
I have left several voicemail messages with this company, Digital World and have not received a return call to discuss this matter further.
Initial Complaint
06/03/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Over 10 years ago I began using Bluehost to build Weebly and Wordpress websites. In the past year Bluehost underwent a major Platform shift, and they are now refusing to fix damage they cause to Weebly websites on their platform.My oldest site finefolly.com is not functional as of the most recent domain name renewal on 5-31-24, and I am being told I have to get a Web Master to go onto Bluehost to fix techinical issues and perhaps Malware attack the BLUEHOST allowed or caused. Out of the blue, the website is being redirected to a website I closed down many years ago, which means it is offline. The Tech I spoke to told me that the site is showing all kinds of links and Malware in the background on their Platform. How did this happen unless Bluehost opened the gates and is allowing Weebly Sites to be attacked and disabled?This is the third website that has had failure due to Bluehost changes, etc. It seems Bluehost is causing problems for Weebly websites, and isn't willing to fix them to get rid of them.Customer response
06/05/2024
I have already filed a complaint about Bluehost, the website hosting platform. In the last few months my Weebly Sites are being disconnected and lost. I got ONE response, sent the info they requested, and have gotten ZERO further support. NOW my main Wordpress website has been hacked, with over 400 spam orders coming through from ******************* Has Bluehost just thrown open the gates to allow hacking on my sites? I have been a paying customer with multiple websites for over 10 years, and this lack of support and hacking is unacceptable.Initial Complaint
05/30/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Greetings!Now that I am reading about HostGator's poor track record, I wish I hadn't signed up for their services. Everything was ok for the first few months, although there were discrepancies in the way they represented themselves, and how they were actually dealing with customer concerns.1. There is NO actual 24/7 phone support as advertised and paid for by me as part of their so called "baby plan".2. The chat or email service is being outsource d to another country, which seems to be *****, and communication problems that arise as a result of that.3. Not even a courtesy call after experiencing a major problem.I have had several websites with different hosting companies over 20+ years, never did any of them 'lose' part of my website. What is even worse is, that it occurred after asking someone of the technical staff to have my second domain, which I recently had transferred to them, point to the same site.After that nothing was working, and the site was completely down. The person responsible just ended the chat when I pointed out the issue. To make matters worse, they then asked me for $ 150 to restore the site. Needless to say, apparently just an attempt to extract more money from me. Needless to say, I felt totally blindsided. This happened almost two weeks ago, and the problem is only partially resolved. Someone managed to reinstate most of the pages, but not the 'store' page. Instead I'm getting more emails selling me other services.Apparently that particular page is nowhere to be found. I asked a developer who told me, it had to be physically erased, for that to happen. Again, I am coming back to my initial suspicion.tInitial Complaint
05/23/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I repeatedly set a domain to expire and did not wish to autorenew. Bluehost still autorenewed my domain and despite repeated contact with customer service would not refund me or even assist me in closing the account or turning off autorenew. It would not let me delete payment information because I have a product with them (that I did not want renewed and that I set to expire).
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Customer Complaints Summary
524 total complaints in the last 3 years.
232 complaints closed in the last 12 months.