Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/29/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased clothing items from this company on August 16. Those items were supposed to arrive by August 24. They never did. I contacted the company on Sep 7 and requested that they cancel the order given that 3 weeks had passed and I didn't even have a tracking number. They refused and insisted that the products were simply delayed and that orders can ONLY be cancelled within an hour of ordering. It's now Sept 29 (over 6 weeks later) and still not product, tracking number or communication. I want Pologize to cancel this order and refund my money immediately.

  Business Response

  Date: 10/14/2022

  Hello BBB team, 
  
  Thank you for bringing our attention to this matter. 
  
  We have checked on the orders and sorted our the matter. 
  
  Our team is sending the customer a refund for the full amount paid for the order. This refund should reflect on the payment method in **** days.
  
  If it does not, please contact us so we can check on the issue. 
  
  In case we can provide you with any further information, please let us know. 
  
  Customer service Team

• Initial Complaint

  Date:09/24/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Under ORDER # ******, on September 2nd 2022, I bought a GRAY/M Pologize Slim Wool Coat 1 for USD$125.99 together with a Insuredcart - Shipping Protection 1 for USD$1.99, and a 10% discount for subscribing. All for a full price of USD$115.19.Its September 24th 2022 and not even a tracking number has been given so far, despite the fact Ive been using their fictious *********** at https://pologize.com/pages/help-center where a bot called Aura replies with standard answers assuring me I will receive an email containing shipping information, including a tracking number, to what Im obviously still waiting.Its curious that then they asked me to review the resolution process given by ******. Apparently they do not only scam people but also cannot even agree with how to name their own bots.Since I had no tracking number, and no solution was given through the previous process, I tried to track my order #****** using the track your order feature at https://pologize.com/a/track-your-order and all I got was this message Just a moment!SEEMS THAT YOUR ORDER IS BEING TRACKED FOR THE FIRST TIME. WE ARE GETTING THE MOST RECENT INFO ON YOUR ORDER FROM COURIER, WE WILL REFRESH THE **** AUTOMATICALLY WHEN TRACKING DETAILS ARE UPDATED.Once again, Im obviously still waiting for the page to refresh.After all what happened, I went to check if there were any comments or reviews on this so called online store and all Ive found is that I am not the only victim here and that many people have *** scammed by these professionals whom should definitely be put out to public scorn now that its obvious their website has not been shut down yet.

  Business Response

  Date: 09/30/2022

  Hi there, 

  We have provided the customer with a solution for the case. The customer can choose between a new item or a refund.

  If there is anything else, please let us know on ******************************

   

  Thank you, 

  Pologize

• Initial Complaint

  Date:08/30/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered summer clothing from this company on June 28, 2022. They estimated delivery within 12 business days, which would have been July 13. They were full of excuses; I kept checking the tracking number they provided. On August 22, they claimed the package was delivered by *********** No sign of it. No response to my last request for more information or a refund. Even if the clothing HAD arrived -- 2 months after I ordered it-- it would be out of season by now. I wish I had checked their BBB rating before placing my order.

  Business Response

  Date: 09/29/2022

  Hi there, 

   

  The customer has received tracking codes, which stated the wherebeing of their packages. Since the customer has opene da chargeback, we will need to wait till it is being revised by the bank to provide any kind of compensation to the customer. 

  If there is anything else in the meantime, please contact us at ******************************

   

  Thank you!

  Pologize

• Initial Complaint

  Date:08/25/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order through Pologize for a polo shirt(which I had seen on numerous other sites) and a wallet.In 2 days it will have been 6 weeks since I have placed and paid for the order. I have contacted Pologize 4 times about the status of my order and each time have received what seems to be a pre-written response for generic complaints. My order has still not been shipped. I asked that Pologize cancel my order and refund the amount paid to my credit card. Thier response was that because their orders are custom made, they offer a one hour cancelation window, which has already closed. Not sure how you can custom make a wallet and a polo shirt that I've seen on 4 different sites though. I would like a refund to the items I have purchased.

  Business Response

  Date: 09/29/2022

  Hi there, 

   

  Since there was in issue with our stock, our financial team has fully refunded the customer for the delay and cancelled their order. 

  If there is anything else, please contact us at ******************************

   

  Thank you!

  Pologize

• Initial Complaint

  Date:08/05/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 16th I placed an online order with this company, they charged my credit card the full amount $146USD without ever processing said order. My order has never been shipped nor have I received a tracking number. I have contacted them via their customer service email and via their website and only received one generic response over a week ago stating that they would be back in touch soon. They will no longer respond to emails and do not answer the phone. I will be filing a dispute with Mastercard in Aug 15th when it has been 30 days since my order, so Mastercard can ensure I am reimbursed. This company needs to be shut down. They are clearly stealing from people. Im sorry I didnt read the reviews sooner.

  Business Response

  Date: 10/04/2022

  Hello BBB team, 
  
  Thank you for bringing our attention to this matter. 
  
  We have checked on the orders and sorted our the issue. 
  
  Our team has accepted the chargeback that was opened and the customer will be reimbursed as soon as the chargeback is closed. 
  
  In case we can provide you with any further information, please let us know. 
  
  Customer service Team

• Initial Complaint

  Date:08/01/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Credit card theft and fraud has occured, all attempts have been made to contact the company and has went unasnwed. $211.95 has been illegally charged to my bank account and again this is theft and fraud.

  Business Response

  Date: 08/22/2022

  Hi there, 

   

  We have asked the customer to tell us more infomation about their order/payment so we can find it in our system. The customer has never answered to our inquiry and for this reason we were not been able to find the order based on the given information. 

  We hope to receive details of the order so we can stop it from shipping. We would like to know when the order was placed, exact time o the last 4 digits of the credit card. 

  Please inform  at ******************************. 

  Thank you, 

  Pologize

• Initial Complaint

  Date:07/27/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im still waiting on my order. Its been over a month. Ive spent $210.95 on order number ******. Did they just steal my money? Also, theyve been playing e-mail games of assuring me itll be sent with no ETA. The latest e-mail claimed to be an automated response, but was sent 15 hours after my reply!

  Business Response

  Date: 09/02/2022

  Dear ***,
  
  Thank you for the letter about the complaint of the customer. Based on the tracking code details the order was delivered to the customer on the 19th of August. The information on our shipping policy can be found on our website to make sure our customers are well informed of the potential shipping period. Also, they can request additional information from our customer service.
  We would like to point out that we are not able to provide a full refund to the customer if the order is still on its way to the final address.
  Thus, we were kindly asking the customer for a little patience, since the shipping might be delayed due to several reasons. As a business that values its customers, we have provided the customer with a partial refund for the inconvenience this issue caused.
  If there are any additional details needed, please let us know.
  
  Thank you,
  Pologize

  Customer Answer

  Date: 09/05/2022

   Complaint: 17632943
  
  I am rejecting this response because:

  I can confirm that I have received my order last week. However, I would still like for a complaint to be on record regarding Pologize. I placed the order at the end of May and did not receive it for another three months. I tried for many, many weeks to reach them by phone, e-mail & ******** message regarding my order. They never answered the phone or returned my phone calls. If and when they did answer my e-mails and ******** messages, I typically received some archaic message in return regarding the status. Furthermore, it was not until I had launched a transaction dispute with PayPal, a transaction dispute with my credit card, a complaint against them with the Better Business Bureau, a complaint against them through the ************************* a complaint against them with the ************************ in the **************** (where supposedly the business is located), a complaint against them with the ************************ in the state of Washington (where I resided at the time of placing the order) and my complaint being forwarded from the ******* ************************ to ******** consumer protection agency did they finally send me a tracking number. Even with this, they didnt respond until a month and a half after these actions were initiated. Furthermore from correspondence *** received from a number of these entities, it sounded like they didnt respond to them until the last week or so.
  
  They can have their money, but I could care less about the discounts theyre offering me. I will never purchase another item from them again. When I finally did receive the items one of them (the jacket) looked nothing like the photo online. I would happily return it if it were a reputable business, but I dont want many more months of trying to deal with them anymore. *** subsequently donated the jacket to charity. While they can retain their money, I would like for others to avoid the ordeal I went through. Others have written similar complaints against them online. They also use other names, such as Polo Mano, to act like theyre different entities. I think theyre a bunch of cheats and should be ashamed of themselves for their behavior.

  Sincerely,
  
  *************************

  Ph: **************

  *********************

  Business Response

  Date: 09/09/2022

  Dear sir, 

  Our team has decided to refund you for the jacket you have received and stated that the item was not corresponding to our advertisement. 

  Since we value customers' opnion on our items and also value good people who are donating their belongings to charity, we would like to show our appreciation this way.

  Please note that we would like to make sure we can always find a solution together with the customer. If there is anything else, please contact us at ******************************. 

   

  Thank you, 

  Pologize Team

   

   

• Initial Complaint

  Date:07/17/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 12th I ordered a shirt (order ******) it arrived on May 16th. On the same day, May 16th, I started the return process. Per their request, I returned the item within 7 days, shipped to their requested address with the correct order information. Their instructions stated "We will provide you with a gift card so you can buy the item free of charge (in the same price range).P.S. If you feel like you can use the item and would like to keep it, we can provide you with store credit as a bonus, the amount would be 20% of your payment. Let us know if you're interested."I received confirmation that my return of order ****** had been returned via tracking number 1Z4844X30392203790 to their requested address.To date they have not provided any refund and all requests for information are dodged or ignored. At this time I have paid them money for nothing. Obviously I want my funds returned and would even settle for the store credit, but I don't want others to get scammed also.

  Business Response

  Date: 10/04/2022

  Hello BBB team, 
  
  Thank you for bringing our attention to this matter. 
  
  We have checked on the orders and sorted our the matter. 
  
  Our team is sending the customer a refund for the full amount paid for the order. This refund has neem received in July. In case it was not, the customer should contact the bank as we have already sent the transaction and we do not have the amount he paid on our side anymore. 
  
  In case we can provide you with any further information, please let us know. 
  
  Customer service Team

• Initial Complaint

  Date:07/17/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order to Pologize on June 18, 2022 for 3 items totaling USD 119 based off an ad from ********* Per the order confirmation no. ******, they indicated that they were experiencing delays and I should expect shipping confirmation within 12 days. Upon follow up on July 2nd, I received a response that there was a slight delay with my order but it had now been completed; they noted confirmation of shipping would follow shortly and delivery within 1 - 2 weeks. This promise was however not honored and to date has not been fulfilled. I have followed up countless times but my emails are either ignored or I receive excuses relating to production delays. I have requested them multiple times to cancel the order and issue my refund but they keep ignoring this request. I just want my refund and no further interaction with the company

  Business Response

  Date: 09/30/2022

  Hi there, 

   

  Since there was an issue with the shipment, we have already cancelled the order and refunded the customer. 

  If there is anything else please let us know at ******************************

  Thank you, 

  Customer Service

   

• Initial Complaint

  Date:07/07/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 1st, I placed an order with the online company Pologize.com, my order consisted of 3 items- 2 t shirts and I pair of pants. Pologize Business Mandarin Collar Polo Shirt 1 Blue / S $43.99 Pologize Business Mandarin Collar Polo Shirt 1 White / S $43.99 Pologize Casual Fit Elastic Pants 1 Dark **** / 30 $37.99 Total $125.97 Upon receipt of the item, i found that the pants were defective as there was no hole for the button of the pants and both t-shirts were not as pictured on the company website with regards to the collared design. Upon receipt of the items, I called the company but the number given did not have a person to speak with and was disconnected even trying multiple times on various days/times. I also tried to contact the company via the "contact us" link on the order page and it redirected to a broken link -Order page: https://pologize.com/27983854/orders/2cc0af388e17b19b2e1e028cce5d7cd1 at bottom of page is need help? contact us link - https://pollogie.store/pages/help-center that does not link to any help page but error page:This site cant be reached Check if there is a typo in pollogie.store.If spelling is correct, try running Windows Network Diagnostics.DNS_PROBE_FINISHED_NXDOMAIN When I encountered this, it made me feel I was cheated by the company that sent defective and inferior items and evaded contact, so that they do not need to remedy the situation for the customers. I should have checked their reputation online before purchasing and would have seen the multiple complaints on BBB which should have raised a red flag for me.At this point, as I was not able to contact the company and it is past 45 days for any return, I am at a loss for the amount I paid for the defective and inferior product I purchased online from Pologize.com I would like BBB to intervene and have the company refund the full purchase amount and pay for any shipping charges to send the items back to them. Thank you in advance for your assistance.

  Business Response

  Date: 09/30/2022

  Hi there, 

  There was a misunderstanding with the order. The customer has opened a chargeback and already won the case. 

  The customer has received their refund on their account. 

  If there is anything else, let us know at ******************************

   

  Thank you, 

  Pologize