Complaints

This profile includes complaints for Lennar Homes, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Lennar Homes, LLC

  700 NW 107th Ave Miami, FL 33172-3161

• 

  Lennar Homes, LLC

  730 NW 107th Ave STE 300 Miami, FL 33172-3104

• 

  Lennar Homes, LLC

  18824 Noble Caspian Dr Lutz, FL 33548

• 

  Lennar Homes, LLC

  3030 N Rocky Point Dr W Ste 350 Rocky Point, FL 33607-5902

• 

  Lennar Homes, LLC

  6209 English Hollow Rd Tampa, FL 33647-5136

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/03/2022

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I looked at buying a house and made an offer. I did not sign the contract because they were unwilling to put the down payment into escrow.Since then, I have received an email from ****** every few days asking if I want a home or sending an advertisement about buying a home despite unsubscribing multiple times and telling him to stop contacting me. I have also declined to sign the contract through their software twice and unsubsidized multiple times, along with emailing multiple times to tell them to stop sending me the contract. They have refused to listen. I just want them to leave me alone.

  Business Response

  Date: 06/13/2022

  Thank you for taking the time to bring your concern to our attention. I'm so sorry to hear you're receiving unwanted communication. I notified our VP of Sales to ensure we take the correct steps on our end to ensure you are unsubscribed from any communication.

  Customer Answer

  Date: 06/14/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:05/27/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought our home believing that the warranty would ensure any negative aspects of our home would be covered on august 20 2021. As of todays date 05/27/2022 there are still so many outstanding issues that we are completely at a loss. Repairs to our master bathroom shower have been going on for almost 4 months now and still not finished. We have major issues with doors not closing properly and floors that are completely uneven. All of which should be covered under our one year warranty. Cabinets were supposed to be replaced and we havent heard anything back on this since November of 2021. We have had multiple contractors look at work and say it needs to be fixed then lennar states it is within their guidelines. At this point we have a home with all corners on our second floor splitting leading us to believe that this fact combined with doors unable to be closed and walls bowing that we have major foundation problems. We spent our entire savings to purchase this home and it is not up to an acceptable standard.

  Business Response

  Date: 06/13/2022

  Thank you for taking the time to contact us with your concerns. I understand our team has contacted you and scheduled service to be completed in your home. We thank you for your patience and cooperation as we address your concerns.

  Customer Answer

  Date: 06/15/2022

   
  Complaint: 17284636
  
  I am rejecting this response because: there is no timeline to complete all outstanding work and when concerns are brought up to the business their is never any urgency to assess and fix the issue.
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 07/07/2022

  We appreciate your patience and cooperation. We understand there may be tenants in the home, please communicate with our team as they are awaiting additional information from you in order to move forward addressing the concern.

  Business Response

  Date: 07/07/2022

  I apologize, the previous response was not meant for you. Please disregard it. I've followed up with our team to provide an update on your outstanding items.

• Initial Complaint

  Date:05/22/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In 2/2022, began the process of building a home with lennar homes. Started the Mortgage process with lennar mortgage explained to the mortgage officer that I had been furloughed because of pandemic would that be a problem. They said no , not since I was back with same company I had worked with for 13 years. We received a response in May that I did not qualify because of fha guidelines and I was confused. I spoke with fha in Washington and that exception to 24 month guideline could be made if criteria was meet. Which I could meet. When I asked for a compliance , they refused to even look at the guidelines. I could not understand how lennar mortgage would not use guidelines issued by federal government. Based on their response to us, we feel that lennar homes chose to sell the home for more money and a higher interest rate then see to us.Lennar homes created a bad situation for us, they took us out of the market for 4 months when we could have gone to another lender under good faith on our part we put our faith in lennar I hope no one else falls prey to this kind practices. They failed to provide Mr with any pages and numbers from underwriting on why I did not qualify and they were asked several times. They just threw numbers at me thinking I didn't understand, but when I went over their head directly to fha, they did not like that. They never even considered the guidelines that were on the books since 2015.

  Business Response

  Date: 06/08/2022

  Thank you for taking the time to contact us. I apologize for any miscommunication you experienced in your buying process. I understand the concern relates to you not qualifying for the *** loan. The program requires someone that has been furloughed  with variable income  to have to use the previous two years income and average it with no exceptions. With that said, you have  been back on the job since September 2021 and the two year average does not qualify in your situation. We apologize for any misunderstanding that *** have happened. As a courtesy, we authorized a full refund.

• Initial Complaint

  Date:05/20/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We closed on our new Lennar home on February 25. Prior to closing we did multiple walk through and pointed out all the issues in addition to providing a complete inspection report. Kitchen Cabinets looked used, unfinished, not properly installed. Roof full of debris and broken shingles. Cracked MB bathroom glass door to improperly installed tiles from the bathroom to the floor. Dirty furnace, broken refrigerator now twice. I can go on and on. Now siding from the house has been coming off.. I mean to what end ??The amount of repairs that had to be done, the length of time and the ones that are still unrepaired are beyond a full time job. Lennar has not lived to their vision and mission as they like to claim. I have been dealing long enough with this nonsense. We paid almost $1milion for our home and are looking for another investment property and Lennar is certainly not in that list. I have attached a few pictures of this mess for your review.

  Business Response

  Date: 06/29/2022

  Thank you for your patience and cooperation as our team continues to repair items in your home for you. We apologize for any inconvenience and look forward to completing the work. Our ************* team will remain in touch with you regarding the process.

• Initial Complaint

  Date:05/20/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive been having electric problems at my house and Lennar keeps saying that since my house isnt still under warranty that the cant fix it. But they can because when our warranty was about to expire one of their workers told me that after the warranty expired that they still cover electric and plumbing but theyre not trying to come out and fix my electrical.

  Business Response

  Date: 06/10/2022

  Thank you for allowing us the opportunity to address your concern. After the Electrician inspected your home on June 6th 2022, he found there to be a tripped GFI outlet in the kitchen. We recommend you not plug a **** amp hot plate and an **** amp air fryer into the same circuit. You can use both circuits provides at the kitchen countertop to prevent the situation from reoccurring.

• Initial Complaint

  Date:05/19/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I represent my client in purchasing a home with Lennar. Lennar has a sign saying that the agent must be with the buyer at the first appointment in order to get commission. Here is the Chronological order. I took my clients to community "Grayhawk". Registered them with the Lennar sales rep. ** put offer on house and didnt get it. My name is on offer sheet. My clients and I discussed other communities that have the Trevi floor plan.Client set appointment ONLINE with community "Longleaf". I met them there for first contact again. The Trevi floor plan was not available there. I asked the agent if he cross sells (meaning can you sell in other communities). He told us he could and so he said the Trevi floor plan is in the **************************. So I submitted the offer for the house in that ******************** for my clients. I emailed the offer to Lennar and it got accepted. I am the procuring cause for why my clients are purchasing a home with Lennar. Lennar says that because the clients went online to look at homes after the fact I introduced them to Lennar, that I don't get credit for the sale and I don't get paid. I followed their rules of meeting clients at the community sites, have all communication between me and the two Lennar sales reps I work with. I have included the emails showing when our offers were submitted. A picture showing that I was there taking a picture of them when they met the first sales rep before they registered online. It was taken on my iPhone 12 and you can see the photo information.

  Business Response

  Date: 06/03/2022

  Thank you for taking the time to contact us an apologize for any miscommunication that *** have occurred. Please provide me with the homesite address in order to route this to the correct team.

  Customer Answer

  Date: 06/03/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:05/19/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Lennar Homes sold us a home in the ********* subdivision in ****, **. Sales people have been fantastic. The issue is ************************ Other builders have interaction between the buyer and construction management but it seems Lennar does not. However, the last two weeks or so of the process (one construction is finished) is 5-7 days of QA inspections, allowance for third party inspection if the buyer wants, and 4-6 days of new owner orientation where we get information on the systems and make an initial list of defects we see. QV on our property was scheduled to start 5/18. Construction is not finished and much of the work being done is not quality work with the ******* to still hit 5/31. We have a contract to sell our current house to Offerpad. We also have packing services and movers scheduled so running to the last day then moving closing is not acceptable. I know this situation exists for many people even ig just renting. This is an unacceptable way of doing business and refusing to even call me and collective view my property together by construction management is not only bad business it's cowardly when the sales contact is constantly being pused to us as the communication point. We want what is right - determine when construction will actually be completed with quality equivalent to the model and virtual tours, move closing to accomodate complection of construction, the full QA window, and the full orientation period. That is at least mid-June we believe, but we can't know because Lennar management refuses to contact us.

  Business Response

  Date: 06/08/2022

  Thank you for taking the time to share your feedback with us. I apologize for any inconvenience you may have experienced. I understand our team agree to move the closing day to June to take time to address items in the home.

• Initial Complaint

  Date:05/17/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Lennar failed to appropriately code their properties which are supposed to be advertised as town homes but instead are being legally coded as condominiums. The false advertisement and improper coding cost us our loan approval and made us get denied. At that point they refused to refund us our funds and instead opted to force us to use their lender which is not legal. The denial cost us our fixed rate and now we are expecting an increased mortgage rate of $700 more per month.

  Business Response

  Date: 06/13/2022

  As an initial matter, Lennar Homes of **********, LLC (Lennar) has been in business for decades and is very proud of its track record of building and selling quality homes and communities to tens of thousands of homeowners. We appreciate the opportunity to respond to complainants unfounded allegations. First, Lennar does not know what complainant means when complainant alleges that Lennar failed to properly code the home that complainant was under contract to purchase. Lennar does not code anything. Here, the home at issue was, and always has been, recorded on a condominium map. Complainant was provided ample disclosures evidencing as much. Second, Lennar does not require any prospective purchaser to use any specific lender. Complainant, and all prospective purchasers, are free to obtain financing from whomever they believe is best for their personal situation. Third, complainant was free to cancel the purchase contract for the Home but, as explicitly outlined in the contract, complainant would forfeit complainants ******* money deposit as liquidated damages for complainants breach of contract. For the foregoing reasons, Lennar respectfully disagrees with complainants allegations but invites complainant to utilize the dispute resolution procedures of the purchase contract if complainant wishes to pursue this unmeritorious matter further.

  Customer Answer

  Date: 06/14/2022

   
  Complaint: 17213621
  
  I am rejecting this response because:

  Lennar markets the property on their website as a townhome, but the appraiser showed the property was legally coded as a condominium. While similar in nature, there is a complete difference in how these properties are financed when seeking loan approval. As we were seeking. FHA funding the condominium coding required the property to be FHA approved through the *** but it was not approved officially until early June which caused our approval with our chosen lender to fall through.

  As for Lennar stating we were allowed to choose the lender of our choice, well we had. And they had to deny us because of Lennar's improper classification of the property as a condominium instead of a townhome. Upon receiving cancellation the Lennar employee ***************************** literally emailed us and told us we HAD to use their lender. No option was given at all. We were FORCED to use a lender not of our choosing which is not legal. 

   

  
  Sincerely,
  
  ***************************

  Business Response

  Date: 07/05/2022

  Lennar Homes of **********, LLC (Lennar) continues to respectfully disagree with complainants allegations, which, once again, lack any substantiation or back-up.  Lennar invites complainant to utilize the dispute resolution procedures of the purchase contract if complainant wishes to pursue this unmeritorious matter further.

• Initial Complaint

  Date:05/17/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We might moved into ****************** in ****************** **. We liked the area and the neighborhood. We liked the floor plans and found a home we liked and purchased it. What we found was after purchase Lennar is a company that doesnt fulfill what we were told. Number 1 they said they stopped putting baseboards in a garage. All the other homes had baseboards. They told us that the retention pond next to our home would be landscaped to look like it does on the side where the pool is located. Didnt happen. The retention area never had water in it for more than 3 days when we moved in. Lennar had the pond dug out some more now it has stagnant water in it. A breeding ground for mosquitoes, health issue. Now as we approach our 1 year anniversary we sent over a list of concerns with our home, mainly drywall from settling. We were told the would do a complimentary service and repair the drywall but they dont paint. So how are they going to know if their work blends in, they wont. Complimentary! Lennar has a warranty, what is that for exactly. We are not new homeowners, 43 years owning homes but these people treat you like you dont know anything. Dont insult my intelligence. Lennar does everything it can to not follow through on their word. As of yesterday painting and pond they are doing nothing about.

  Business Response

  Date: 06/29/2022

  We understand the frustration we may cause our Homeowners when it appears we are unresponsive to their requests. We take great pride and are committed to resolving all homeowner concerns promptly, per the parameters of the **************** Warranty.
  
  We have completed all the repairs to their home. They are satisfied with the results. Their other concerns are related to their HOA company. As a courtesy, I have agreed to reimburse ************** for some of the landscaping she has done herself in the common area. They were very thankful for this offer and complimented the current ************* Representative for doing an outstanding job.
  
  I trust this will bring closure and allow us to improve the Homeowners' experience with Lennar-*******.

• Initial Complaint

  Date:05/15/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have raised tickets with Lennar for the repair to my property, in fact two properties. And I know of several of my friends in the same neighborhood who have independently raised tickets with Lennar about their property as well. This problem involves almost all houses in this neighborhood (I am not spelling out the name of the community but Lennar definitely knows which one I am referring to). All of these townhomes were built in the last 2-3 years and all of them have a structural defect that Lennar is aware of. As a result of this defect, there are gaps forming in the brick linings on the exterior, rain water seeping in through the roofs and mold forming in the ceilings. There wooden beams are falling, the drywall is breaking apart and water is leaking in through the ceiling , resulting in mold formation. Tickets for the repair were raised by each home owner even within ***** month the warranty period and Lennar has closed every single of these tickets with no resolution. Lennar is trying to evade and escape from fixing these issues. They have been doing this for the last 2 years. An estimate for the extent of this damage and the costs for repair is around $30,000 or more. This is a serious issue in addition to several other problems surfacing with these townhomes - cheap and faulty circuit breakers are one other major issue. Lennar needs to respond ASAP to these issues and resolve/repair each one of these townhomes including my two properties.

  Business Response

  Date: 06/28/2022

  We understand the frustration we may cause our Homeowners when it appears we are unresponsive to their requests. We take great pride and are committed to resolving all homeowner concerns promptly, per the parameters of the **************** Warranty.
  
  Our Director of ************* has reached out to **************** to discuss his complaint but have been unable to reach him. We reviewed his home history and did see there was a canceled case because he never selected a virtual appointment. He will need to resubmit and we will gladly review and facilitate all warrantable repairs.