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Business Profile

Restaurants

Burger King Corporation

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Burger King Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

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Burger King Corporation has 53 locations, listed below.

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    Customer Complaints Summary

    • 411 total complaints in the last 3 years.
    • 189 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/24/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had place on order on the bk app. When I go to pick up order I waited 20 mins just to get my order. The lady did not even speak English. The order was completely wrong. I tried to explain that to the lady at counter and she did not understand she went and got someone else. I just asked for a refund he than went and got manager. Manager came Intold her I just want a refund the manager with an attudie why do u want a refund I said please just give me a refund I am already frustrated and she says no she can't refund me. I said why she said she did want too and to go thru the app I than pulled my phone out and ask her to help me ask for refund and she said she had no idea how to and I could figure it out. I than emailed back and fourth for 4 days and have gotten no where. I did not get the food and paid for what reason for bk to take my money. I have already to family and friends not to buy BK anymore. If I did not get a resolution I will be going to ************

    • Initial Complaint

      Date:02/09/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I put in an order online so I could go and pick it up. After submitting, the ** website said it would be ready at 5:12 p.m., but when I pulled up, the receipt was still in the machine, the order was not made, and I didn't get my order until about 5:30 p.m. What is the point of putting the order in online if you have to sit and wait for 10 minutes?

    • Initial Complaint

      Date:02/05/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On January 30, 2024, we drove 5 hours to see a family member who is away at an academy, and 3 hours into the trip, we decided to stop at this Burger *************** for dinner. The mobile order included a flaming royal crisp wrap, a whopper, little French fires, a water bottle, and a pair of original chicken sandwiches and a Whopper junior. After receiving the order with the bag closed, we returned to the car to complete the drive. When I opened the bag, I noticed that the fries I ordered were half full and not what I paid for, the wrap was very small. The chicken in the wrap was also a small piece of chicken which did not even fill up the wrap, which was a waste of my money. Themeat in the Whopper junior and the whopper sandwich tasted bad and spoiled, causing me to throw away the rest, and the bread in the chicken sandwich was burnt and hard, rendering it unedible. I am quite annoyed and disappointed with the lunch that I paid for and received, leading my money to go to waste and me not receiving the value for my money. I would like a refund for my order. I never want to return to Burger King again if the experiences are like this and if I fail to get my money's worth. Also, according to consumer rights, a refund should be issued in the same manner in which it was paid for. I never expected this experience from Burger King, and all I want is my money returned and a solution to the problem I had. In the end I will like a response back and my issues to be fixed.

    • Initial Complaint

      Date:01/31/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On January 21 2025 I placed a order for pick up at 8:17am through there app totaling $19.46. When I got there at the time I was suppose to which was about 8:15am they were closed. No employees were there and no cars in parking lot. After waiting and calling for about 15 minutes I canceled the order and then ordered again at a different location picking up at 8:57am and Again with the order totaling $19.46. I got to the next order location around 8:55am and again this location was closed as well, however there were employees inside this one but they just ignored me. The doors were locked and I called and could hear the phone ring inside but they just pretended to not see me. So I again cancelled the 2nd order and just went to ******** After much going back and forth with customer service for days they finally refunded me for one order, but I need to be refunded for both of them. I am still owed $19.46 for a order I could never get because of the business being closed.

    • Initial Complaint

      Date:01/31/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Received cold food and wrong items. Initially, I asked for the cost of the wrong items to my credit card. I was told that wasn't possible and offered a gift card. I denied it citing I didn't eat out much. I was offered a larger gift card. I accidentally replied to a different email accepting a small one. I never used it. Didn't want it. **************** has been worthless and assumed AI, they're copy and paste replies. Now I want a full refund of the order. Rounded up to $25 would be better. I'll accept a check.

    • Initial Complaint

      Date:01/28/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a meal from burger king for pickup it included a bacon king meal and 2 original chicken sandwiches with a side of onion rings. When I opened my bag I discovered that it only contained an order of chicken fries and a bunch of nuggets. Upon calling the store located on pine forest rd in pensacola, fl they informed me that i'd have to contact support through the app since i placed a mobile order. Support though the app is refusing to refund my incorrect order, and only offering coupons which I will not accept due to not planning on eating at burger king again after this issue!

    • Initial Complaint

      Date:01/27/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We placed the order on the app and proceeded to drive thru line. After a long wait in line we pulled up and were told about the several items that were not available. We said we would just cancel the whole order. The employee told us we would have to cancel everything via the app. I could not see how to do that and the employee took my phone at that time and canceled the order. The order was canceled when they gave my phone back. We left the restaurant and went and got our lunch elsewhere. However, the charge was still processed and the money removed from my bank account. I have repeatedly tried to communicate with **************** via the app. Its a complete fail. Additionally, the telephone number that is offered does not function properly. Im unable to get anybody to assist me with this matter and Burger King has taken $22.02 from me. That is stealing.

    • Initial Complaint

      Date:01/27/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On the evening of January 23, 2025, I placed an order through the Burger King app, wanting to use up a $25 gift card that I had received. Due to their system, if your total is any more than what is available on the gift card, they make you "reload" the card with a minimum of $5. I took this into account, and my total was $30.72. When I placed the order, my ****** account was charged the full $30.72. There must have been an issue with their system, because I had my default payment set as the "crown card" which is the gift card. I tried asking for help at the store and they informed me there was nothing they could do, all business through the app is handled virtually. I tried finding a phone number to speak to someone, and was only able to find a chat option. I did this, and I was given an email reply in which ultimately, I was told that they were not able to issue a refund. I have since disputed the charge with ******, but would like to give Burger King a chance to make this right. My Burger King account email is ******************* The Order Number was 72.

    • Initial Complaint

      Date:01/26/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered food from Burger King in ********** Pa through **** eats and only after I put the order through and they restaurant accepted it and took the money ($53.00) was I told they could not deliver to me. It suggested I cancel the order, which I did, and then they said they would not refund my money because they started the order. Why would they start an order they were never going to deliver to me? Also why would **** eats have them listed as delivery to our address if they wouldnt deliver? I should not have to pay for food that was never going to be delivered!

    • Initial Complaint

      Date:01/23/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased food through door dash and my food had a white substance in it (pill)

      Customer Answer

      Date: 02/20/2025

      Attached

    Burger King Corporation is NOT a BBB Accredited Business.

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