![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforBurger King Corporation
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/05/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I wa looking online for good between Burger King and door dash I thought I was on door dash and my phone glitched and I click Burger King *** and it said I had drive through orders I didnt mean to click it they took money off my card I been calling for three days no answer on phones the online support ask me question thats not to my problem they are not giving my money backInitial Complaint
07/01/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I ordered 6 croissant sandwiches and received 4 croissant sandwiches and 2 biscuit sandwiches. In addition, the food was cold, old and inedible. I contacted Burger King through their online complaint form and was contacted by ******* and ****** who refused to refund my order. I want a full refund.Initial Complaint
06/26/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
They stole money from me when they where closed and i cannot contact anyone to resolve the issueCustomer response
06/27/2024
They have no supportInitial Complaint
06/24/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Ill ordered food for delivery via the Burger King website on 6/21/2024 and the food was delivered very late. When received it was ice cold. I contacted Burger Kings customer service as soon as I received it with no response. I contacted Burger King again on 6/24/2024 and they finally responded via email and could only offer me a 5$ coupon for over 30$ of ice cold nasty food! Im sorry but that is ridiculous. That food was for 4 people what is 5$ going to do for me for 4 people?!Initial Complaint
06/21/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On JUNE 21st, I made a mobile order with the Burger King **** This order was confirmed and received by the Burger King on **************************************************************************. This order was $69.96. I went to the establishment hoping to receive dinner for my big family at home. I waited in the drive thru with an SUV in front of me. This SUV put itself in park and then after about 20 minutes of waiting, it drove off. So I then drove up to the drive thru, expecting kind of the same result, keep in mind that there was no sign or anything, indicating that the restaurant was closed. I sat there waiting for someone to respond for 10 minutes, it did not happen. I drove up to the window where you would normally receive your food to find the restaurant vacant and no one in there. Along with some of my order sitting there. I then drove around to the front of the building to see a civilian man at his truck. I asked him if the doors were locked and he said they were. I then tried again with the drive thru in hopes that just MAYBE someone would answer me, to see all of a sudden at 6:35pm, there was multiple pieces of paper saying Closed! and another one of those pieces of paper on the window where you receive your food. I then decided to make a complaint using the Burger King website, this lead me to another halt, as i was told to wait ***** hours before anything would happen. This is completely unacceptable and unprofessional from the restaurant as, 1. The restaurant closes at midnight, 2. They just decide out of the blue that theyre closed because I have personally never heard of a restaurant closing at 6:35pm on a Friday. 3. The fact that my order was received and possibly being made, but the supervisor of the restaurant or whoever decided to just close the restaurant. This is completely un called for and I want my 70$ back and something to be done about the management at the restaurant.Initial Complaint
06/18/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I ordered dinner from them on the website for a large family, and spent 114 dollars. When I arrived the store announced they had closed early due to pwrson inside behind by themselves. I have been attempting to contact them for a refund since that day, this occured Wednesday June 12th at 10:20 PM.Initial Complaint
06/16/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
On 06/07/2024 at 10:39 AM, I placed an online order with Burger King for a total of $42.12. I received a notification saying that my order was on the way but it never arrived. I went into the Burger King ******* us page and reported that I never received my order and wanted a refund.I received a reply the next day, 06/08/2024, asking if I had tried *******ing the driver. I replied to them that on the tracking page, I tried to ******* the driver but the information was not there and had no other option that would allow me to. I *******ed them again on 06/13/2024 letting them know that I still had not gotten my issue with the order resolved. I am *******ing you to see if you can handle this situation for me because I've *******ed them but haven't received my refund.The Burger King ********** information is as follows:Burger ***************************************************************************************************** ************Initial Complaint
06/14/2024
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I live in ** and ordered a chicken Philly crispy wrap along with large fries, Hershey sundae pie and the birthday pie slice via the Burger King delivery **** When I received my delivery the chicken Philly wrap wasnt in my bag. I received the burger melt instead and I dont eat beef or pork. The burger melt had bacon on it! So, I immediately got on the app and chatted with the Burger King **** The Burger King *** offered a $5 coupon and ask if I was satisfied with that or did I want to escalate it. I chose to escalate it because I should receive a refund for not receiving what I originally ordered. When Burger King escalates it, they dont have a live chat agent, the escalate it for the customer to receive a email in 48 hours. I was upset at first because why does the customer have to wait 48 hours for a email about a delivery item missing that they originally ordered. Anyway, I received an immediate email from a ******* and she said that Burger King can only offer a coupon as a refund. Heres the thing as a customer I didnt mess up my order, the restaurant and the delivery driver messed up my order, so the customer shouldnt just be offered a coupon in this case. The refund should be put back on the customers original payment method like other restaurants do when they mess up a customers order. Or they could just redeliver my order for free and provide the chicken Philly crispy wrap like I originally ordered. Im very dissatisfied with burger kings customer service and delivery service. I wont be ordering from Burger King again! Just **** poor customer service! And my missing item wont be resolved because they chose to do things their way without any concern to the customer experience. Their only about making money and taking money from customers. I basically just got scammed. So, I wouldnt recommend anyone to order through the Burger King **** If you do and they mess up, all they want to do is give coupons so they can just keep customers money. No stars!Customer response
07/10/2024
I did receive a refund to my original payment for the missing item for my delivery. My review still stands because I had to wait a week to receive my refund when I shouldve received one when I reported it. I dont like the fact that I had to wait for them to process a refund for a mistake that the delivery driver and the Burger King store did. It wasnt my fault they messed up my delivery. And the initial email said I couldnt receive a refund! Why is that even a policy when I as the customer didnt receive my delivery correctly. Burger King **** about satisfying the customer, theyre all about making money. Thats it!But thank you for sending me a follow up that Burger King never contacted the BBB regarding my complaint and review on your website.*******************US Army Veteran1996 - 2004Initial Complaint
06/13/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
So, tonight, May 28, 2024 at 9:16 pm (central time) I ordered from the Burger King ****** App. I ordered a delivery, it was the Birthday Meal Which includes Whopper ** (plus cheese) Small Fries Small drink (****************) Birthday Pie Slice. Cost of meal $6.50 Delivery Fee $2.99 Service Fee $.98 Small Cart Fee $2.50 Tip: 2.00 Tax: $.84 Total: $15.81. So Missing from the order after it arrived was Drink and Fries. So, I called Burger King on ************ and spoke with the night manager. She told me she couldn't do anything for me and said I could pick up the missing items. I told her, I had things delivered, why would I come out and pick up their mistake? Besides, as you can see, I paid extra charges for a complete delivery. She then told me I'm hanging up now because you're yelling at me. I'm not a yeller. She just didn't want to answer or address their mistake. So now I'm requesting a refund.Customer response
07/10/2024
Thanks for updating me. Burger King never reached out to me either.Initial Complaint
06/12/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I ordered through door dash 6/4/2024 and I was not even sure how to file an issue so I did what any normal person would do and reached out to Burger King ******** service and no one responded to me until today 6/12/2024. I was told by the Burger King ******** service that I would need to contact Door Dash and when I did I was told it was too late to do anything. The food I received was not even able to be consumed. It was so sogged and drenched in mayo and the onion rings were over cooked and I was denied having this remade or refunded. Poor quality food was paid for and served. Its only right to make it right with the ********.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
334 total complaints in the last 3 years.
186 complaints closed in the last 12 months.