Complaints

• Initial Complaint

  12/16/2024

  Complaint Type:

  Delivery Issues

  Status:

  Unanswered

  More info

  I ordered 4 different items for my manager and fellow employee, which are Muslim. I specifically asked the manager that took my order do these have bacon and she stated no. I brought the order back to my store and handed out the order to my manager, which included a mushroom and swiss whopper melt and a classic whopper melt. When he bit into the whopper melt and swllow, he noticed that it contained bacon. I had told him that I order it without pork and as we looked the receipt the receipt printed also shown it was a classic melt without bacon. Eating this sandwich with ***** made him sick immediately. I took the sandwich back to store and got a refund and asked for the regional manager and the corporate office phone number, the manger of Burger King refused to provide one and this is why I am filing a complaint with the BBB. Not only is this a violation against his health, it is also a violation against his religion.

• Initial Complaint

  12/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  ******* plus and Burger King have a joint program where I am entitled to discounts and free whoppers when I link my Wmt and BK accounts. Unfortunately, another party's strange email address is already linked on my behalf and this blocks me from linking my account and participating in the program for which I pay monthly membership fees.Both companies point the finger at the other company and do nothing to resolve the issue which requires delinking the rogue account. This is easily resolved if the right department is engaged.

• Initial Complaint

  12/05/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  On 10-31-24 I purchased two food items on the app for $6.37. I waited approximately 15 minutes at the counter before I was told that those two items were not available. The staff told a customer that "we just about have nothing." Other customers were annoyed, especially about the long wait time. I was told to request a refund on the app. A $10 credit was placed on the app. It did not show an expiration date.Would it not be a good idea for locations to be able to temporarily black out unavailable items on the app to avoid this issue?I suddenly saw that the $10 credit was gone. I contacted BK and I was informed that it expired in 30 days.I replied that when I pay for two items which I do not receive, anywhere, the amount should have been credited back to my credit card (and there is no expiration date for a credit).Customers do not need to take a financial loss because the location does not have the items paid for. And allowing 30 days to use a credit for items not paid for and not received is unacceptable."*******" did NOT reply.

  Customer response

  01/07/2025

  Email sent to BBB on 1-2-2025:

  On Thu, Jan 2, 2025 at 2:31?PM *** <**************************> wrote:
  
  Hello. I am replying to your email address as requested on 12-31-24.
  On 12-10-24. "***** *." replied to me (seven days later) and placed another "$10 Off" offer on my account (just like the original). She wrote that it
  expires on 1-9-25. I have attached a pic of the offer. As before, there is no expiration date listed. As before, I have to spend the entire $10 to use it
  (I never spend $10 at a time at Burger King, so I would have to order more than I want to eat). Therefore, my complaint stands as is.
  If you pay for items not received, then a credit for the amount spent should simply be applied to your credit card (no expiration date involved).
  And if Burger King does not respond, that alone says a lot. 
  Thank you.

  In addition, Burger King does not allow a consumer to use more than one offer at a time. Therefore, to use my "$10 off offer" credit, I (or any consumer) am not allowed to use any other offer in the app. That is 100% inappropriate.

• Initial Complaint

  12/03/2024

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  On Nov 28, 2024, I ordered $30.46 of food from Burger King online, to be picked up at ************************************************************************************************************************We arrived there just minutes later to find they were closed the entire day.The drive-thru and the inside dining area were closed, and no employees were there.I have contacted them several times and was told someone would contact me in the next ***** hours, but no one ever contacted **** attempted to contact them via ******** messenger, but they just told me to go to the online app to request assistance, which I have already done.

  Customer response

  12/31/2024

  The matter has been settled and I wish to close the complaint. Thank you!

• Initial Complaint

  12/02/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  Employees hiding it was 11:20 and I was not answered at drive through pulled up seen an employee with pink hair laying over the counter d is not acknowledged me very rude I wont be returning burger king on 19 in Eustis .

• Initial Complaint

  12/02/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  Burger **** said that if I purchased all 3 whoppers at full price, I would earn. 1000 points. After purchasing all 3, the points never showed up. They are telling me that I was supposed to "activate" the challenge beforehand.This is such a blatant scammy practice. Even with proof of purchase they are telling me I didn't earn them. This is unbelievable. All over 1000 points, which I rightfully earned. So over a technicality, that's not obvious.Nice way to trick those that aren't reading all the fine print. But I'm not giving up that easily. I will review far and wide and bad mouth them at every opportunity.I was promoting their whopper enthusiastically. But they don't care. They want to s**** me over. And on my birthday of all days.All I want is the **** points I was lied into believing I was going to earn.

• Initial Complaint

  12/02/2024

  Complaint Type:

  Delivery Issues

  Status:

  Unanswered

  More info

  IT'S NOT RIGHT TO USE THE ** APP AND PLAY THE GAMES AND NOT GET THE DEALS BECAUSE THE ORDER IS BEING DELIVERED. DELIVERY IS THE MOST EXPENSIVE WAY TO GET ** AND ALOT OF DISABLE PPL CAN ONLY USE DELIVERY. PLEASE ADDRESS THIS ISSUE AND MAKE ALL OF THE DEALS AVAILABLE FOR ANY WAY THE ORDER IS PLACED. AFTER ALL ** ALWAYS SAYS HAVE IT YOUR WAY. ALL DEALS FOR DELIVERY.

• Initial Complaint

  11/29/2024

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I'm not sure if you will be able to help me but your corporation offers no ways to contact except through the app chatbot and I've sent multiple messages and no one will respond. The issue is that for years you would place an order on the app and then when you were at or near the store you would click a button that says I'm here make my order. So I placed an order for two people about 90 minutes before I needed it so that I could do so safely before getting in a car and driving back to town and to the restaurant. As soon as I paid for the order it was actually placed. So they made the food right that minute rather than waiting for me to tell them. So you see the problem here. You either need to give us a place to pick the time we want to pick up the order or you need to give us back the button to say that we are here please make the order. The food was no good after sitting for 90 minutes. So I'm seeking someone to actually correspond with me because I've written the chat bot nine times over the past week and no one has once written back. If you're not going to offer a phone number or an email then you at least have to respond to the chat service.If you go to look this up the email address I have provided you is also the one on my account so that you will be able to see any details.

  Customer response

  12/26/2024

  Hello, I was eventually contacted by customer service and they completely handled the situation so I am satisfied and this event can be closed out or deleted or however you choose to do it. Thank you

• Initial Complaint

  11/21/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I had the crown program. Played there Halloween game several times the last time, I went to check total of points earned there was no account and no crowns which were over 400. I would like this situation solved. Now opened a new account, per app my old account cant be found. Can this issue be solved? As usual the customer loses.

• Initial Complaint

  11/19/2024

  Complaint Type:

  Delivery Issues

  Status:

  Unanswered

  More info

  Date of Issue: November 12th 2024 I went to ********************************** to place a delivery order. I ordered Large Doublewhopper Meal and paid with ****** for a total of $25.27 I forgot to put the full tip on the order for the driver so I stood at my door waiting for them to come up stairs to drop it off to give them cash.Only to receive a text saying "your drive left your order in a safe location" and provided a picture. I live in a pretty big apartment building. The image taken showed that they placed it in the center of the building, which is pretty far away from my unit. So I walked down stairs towards the area they left it at. I see a car leave the area. I reach the area and there is no food. There is a ************** woman driving around (mail delivery woman). She said "Hey are you looking for your food" I said "Oh yes I am!" She said "Well I just saw your driver put the food down, take a picture of it and put it back in his car. They just left!" The car that just left was the one I saw while walking to the place they dropped the food. There was no one else who could have taken the food within the time I got to the wrong location they placed it at. I trust the postal worker. I never received my food. I was there within moments of receiving the notification it was dropped off. I have tried to reach out to burger king support and havent received any response both on their direct website and through *******. Doordash, who Burger King delivers through, told me they would not help that I need to reach out to Burger King. My money, food, and time has been stolen and I need this fixed.

  Customer response

  11/19/2024

  Update:
  Unsurprisingly the moment I informed them via ******* I submitted a BBB request they responded to my email after nearly a week of no contact.
  
  They are lying in their ***ort saying their system has tracked the drivers route and it was delivered to the location.
  
  The driver knew what they were doing. They got in the general area. Took a picture and put it back in their vehicle.
  
  Their support has pretty much said tough luck and offered me a 15 dollar coupon as if I would EVER use their awful service ever again.
  You can absolutely tell them to block my entire ip address and account from ever using their site as I'll never do so again. They have lost a customer for good.
  
  ********************** King using a subpar delivery service who hire criminals who steal food is not my fault. I want a full refund of money I'm rightfully owed for food I did not receive. 
  
  Attached is the email received moments after I posted here (As you can see in the email November 18th at 5:09 PM. I filed my BBB ***ort November 18th at 4:52 PM. 
  I just wanted the BBB *** to have all the details and not think I lied if they speak to burger king and they say "Oh well we reached out and he declined a resolution" that's not what happened.
  Their resolution is based on a lie and not sufficient at all.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩