We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Furniture Stores

Badcock Home Furnishing Center

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Furniture Stores.

Complaints

This profile includes complaints for Badcock Home Furnishing Center's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Badcock Home Furnishing Center has 543 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 350 total complaints in the last 3 years.
    • 148 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/23/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Badcock has reported inaccurate information to my credit report without due cause or notification of said information. This is not the first time I have had an issue with there autopsy system/ notification system. On November 15th I was notified by my credit monitoring service that my account was late dropping my score by 96 points! How can this be possible when Badcock never notified me in and way(Call,Email,Letter) of said delinquency? Our account is on autopay and has been for nearly 7 years. In August the card on file was due to expire so like responsible adults we used the Badcock website to update our payment information. The website accepted the new method. I received no notification in August,September or November that there were any issues with the payment, until November when a late payment hit my credit. Badcock has a responsibility to its customers to notify them if or when they miss or fail to make a payment as any company that offers goods and services should. I was never notified in any way. This is unacceptable. I should not suffer for Badcocks lack of professionalism and notification. The day it hit my credit I called and made the payment due, I explained the situation and the individual agreed this was a misunderstanding as for 7 years I have been an exemplary customer. They assured me this would not be an issue and created a ticket request to have it removed. I called back today for the 3rd time to follow up only to be told they would do nothing? I am trying to close on a house this lack of accountability on the part of Badcock jeopardizes my ability to do so. This is a very simple and explainable situation that should be fixed immediately as to not affect me the consumer. Instead Badcock refuses to correct a situation they created by not notifying customers. They should be accountable and I should not suffer. The entire system is inadequate and that should not fall on me the consumer. My account is current so removed the erroneous late payment.

    • Initial Complaint

      Date:11/23/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for the debt claimed by WS BADCOCK. I have no contract with WS BADCOCK, and they have not supplied the original agreement as requested.

      Business Response

      Date: 01/15/2025

      January 15, 2025

       ***** *******
       Consumer Affairs Specialist
       Better Business Bureau Complaint Department

       Re: Case # ********,****** ******

      Badcock Home Furniture &more (Badcock) is in receipt of the above referenced complaint and appreciates the opportunity to respond. In Mr. ******* complaint, he states he is not liable for the debt and does not have a contract with WS Badcock. Mr. ******** also stated that he has requested the original copy of his contract.

      Keeping in line with the Fair Debt Credit Reporting Act Badcock does not remove credit reporting from the consumers file. If validation of debt has been determined, which in Mr. ******* case it has been validated. We have the following records a copy of Mr. ******* signed credit agreement along with the signed sales order. Once an account is established all history will be reported to Equifax and remain on the consumers file for 7 to 10 years.

      In Mr. ******* case, the account was opened and financed for over a year. Weve attached a copy of the signed credit agreement along with the sales order to this complaint.

      After review of Mr. ****** initial concerns, Badcock will not be able to delete the trade line from her credit file.

      On behalf of the W.S. Badcock Corporation, we apologize for any inconvenience this issue has caused. Should you have any additional questions related to this complaint, you may contact us by email to ************************************************************.? 

      Sincerely,
      ******* ****
      Credit *******************
      W.S. Badcock Corporation
      Credit *******************
      W.S. Badcock Corporation

    • Initial Complaint

      Date:11/20/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid off my balance 2 months ago. I checked last month and it showed $89 which i figured may be some residual interest or something. I logged on today and the amount is now $171.45. I called twice, held for 7 and 10 minutes. Both time it sound like someone picked up but didn't say anything.

      Business Response

      Date: 12/12/2024

      December 12, 2024

      ***** *******
      Consumer Affairs Specialist
      Better Business Bureau Complaint Department

      Re: Case # ******** ********* ******

      Badcock Home Furniture &more (Badcock) is in receipt of the above referenced complaint and appreciates the opportunity to respond.  ************** complaint, she states her balance is incorrect and that she paid off her account on or around two months ago.

      ************** case, when the payment of $2,328.59 was made on 9/10/24 the balance on the account was different. It seems like back in July the balance on the account matched the amount of this payment. The difference was finance charges and insurance premiums added for the month of August before the September payment was made.

      After review of Ms. ******* initial concerns, we have cleared the remaining balance on her account as a one-time courtesy. We will also be updating the appropriate credit reporting agencies to remove any negative remarks since September 2024 forward.

      On behalf of the W.S. Badcock Corporation, we apologize for any inconvenience this issue has caused. Should you have any additional questions related to this complaint, you may contact us at ************************************************************.

      Sincerely,

      ***** ********
      Credit Services Department
      W.S. Badcock Corporation

      Customer Answer

      Date: 12/18/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Thank you so much for your help 


      Sincerely,

      ********* ******

    • Initial Complaint

      Date:11/19/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      WS BADCOCK P.O. ************************** 702-702E85**** ***: $5,740.00 please remove it from my credit report.

      Business Response

      Date: 12/12/2024

      December 12, 2024

      ***** *******
      Consumer Affairs Specialist
      Better Business Bureau Complaint Department

      Re: Case # ********, ***** *****

      Badcock Home Furniture &more (Badcock) is in receipt of the above referenced complaint and appreciates the opportunity to respond.  ************ complaint,he requests to have a tradeline removed from his credit report.

      After a review of Mr. ***** initial concerns, we cannot remove a tradeline from the credit report. Is up to the corresponding credit reporting agency to make that decision once the account has reached specific criteria.  

      On behalf of the W.S. Badcock Corporation, we apologize for any inconvenience this issue has caused. Should you have any additional questions related to this complaint, you may contact us by email to ***********************************

      Sincerely,
      ***** ********
      Credit Services Department
      W.S. Badcock Corporation

    • Initial Complaint

      Date:11/18/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I got some items from the store in *********, **. They did not inform me they were filing bankruptcy. If they would have i would not have gotten anything. I have told them several times to come get the items back, before I was in the negative. During hurricane ****** and ****** my home got damaged. A tree destroyed my roof. I've told them that my roof is taking priority for them to cone get the items. They refuse. The items have never been used, they are still sitting where the delivery guy put them. They call me 10 times a day 7 days a week. Sometimes every 2 hours, even after I talk to them.

    • Initial Complaint

      Date:11/13/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      When we purchased our furniture they advised us to get the protection plan and we did purchase we paid over $350.00 in leather protection plan . We still owe $700 on the furniture but it is coming apart and we were told from **** , ****** and **** that they will not honor the warranty and nothing we can do about it . That is poor business on their behalf . I have copies of the warranty and we the furniture is falling apart and not even a year old .

    • Initial Complaint

      Date:11/12/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a lawnmower on 10/15/24 I received my statement on 11/12/24 after looking at my statement I noticed I was charged twice for the lawnmower now the store where I made purchase is now permanently closed how will I be able to receive $202.54 dollars Im out of

    • Initial Complaint

      Date:11/08/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a living room set from Babcock in May 2024. In July 2024 the product malfunctioned and stopped working. I filed a claim since I took out insurance with the purchase. They sent out a technician to look at the problem and he stated that it could not be fixed. The powered recliner was faulty and needed to be replaced. I called Babcock and they advised me that they do not know what would be done due to them going through bankruptcy. Yet they still want me to pay for the product. They stated that Im still responsible even though they are going through bankruptcy. I advised them that they are still responsible for my product even though they are going through bankruptcy. They have refused to fix my issue and make me whole. I advised them that I would not continue to pay for a broken product that is not only under warranty but I took out extra insurance for. They are refusing to fix my issues.

    • Initial Complaint

      Date:11/03/2024

      Type:Delivery Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We have been "faithful" Badcock Home Furniture customers (acct #************ and have purchased several home items, made on time payments and completed financial obligations for items purchased. On February 21, 2024 we were given a "store credit" of $2000 as a courtesy for defaulty furniture item that was discontinued, Exchange Order #***T698407, item included are #****** Gaming Computer, #****** storage ottoman, #****** 32' ********* and #****** wall mount. After applying store credit, the balance due was $48.34. We offered to pay at store but rep ****** (sales person MC09) said he would add to our existing acct. The gaming computer arrived a week later than the other items. Two (2) months later our payments went up to $225, and no one could explain the increase, so we made the payments until Sept 2024, which was the end of agreement for previously purchased ************** order #***5968141. Throughout Oct 2024, we've received harassing collection calls stating we owe a payment for the gaming computer, exchange order item #******. After visiting the store speaking with employee ** **, Regional Manager and further review & escalating to **** ******* the findings are Appliance agreement #***5968141 was paid in full, the gaming computer was added to account when it arrived after the other items instead of entering as an exchange order item as per Exchange Order #***T698407, and we have an overpayment on the account, which the footprint in the Badcock system clearly shows. It is not our fault that the ***************** Badcock store is closing due to Bankruptcy. We are requesting Badcock's corporate initiate the STOP to the calls for payment for exchange order item #****** because we don't owe money for this item and remove this charge from our credit. Badcock Home Furniture can have the overpayment! Thank you.

      Business Response

      Date: 12/12/2024

      December 12, 2024

      ***** *******
      Consumer Affairs Specialist
      Better Business Bureau Complaint Department

      Re: Case # ******** ****** ******

      Badcock Home Furniture &more (Badcock) is in receipt of the above referenced complaint and appreciates the opportunity to respond.  ************** complaint, she states we are contacting her for payment when her balance seems to be incorrect due to an exchange.

      Collections efforts will start if the payment is not paid on or before the due date. Collections efforts attempts will be by phone call, letters in an attempt to collect the debt.

      In Ms. ******** case, the account balance of $1,470.86 is correct, as well as the past due amount that is creating the collection calls.  In reviewing this account, the balance on the account before the February purchase in question was $2,350.89. At that time a gaming system, ottoman, wall mount and 32 TV were added totaling $2,090.59,making the balance $4,441.48. The account did receive a credit of $2,138.93 for other living room items returned. That would have brought her balance down to $2,302.55.Well also need to deduct the number of payments made by Ms. ****** since 2/18/2024 which equals $1,560.00. That will bring her balance further down to $742.55. However, if we add the finance charges, insurance premiums and late fee added during that same period, then it will bring the balance up to $1,470.86,which is the current account balance.

      After review of Ms. ******* initial concerns, we can assure that the balance is correct and shes responsible for making payments on it.

      On behalf of the W.S. Badcock Corporation, we apologize for any inconvenience this issue has caused. Should you have any additional questions related to this complaint, you may contact us at ***********************************

      Sincerely,
      ***** ********
      Credit Services Department
      W.S. Badcock Corporation

      Customer Answer

      Date: 01/03/2025

      This response is not satisfactory as the Badcock stated they gave a credit to our account. However, "conveniently" the same "credit" was applied to our account as chargeable item to be financed. We are still receiving collection calls for the item (computer) that was a part of the "credit." The sad part is no one from the corporate office has reached out to us to go through the account. The only calls we receive are "DEMANDS" for payment on an item in which we received as a credit. We have the documentation to show the items that were apart of the credit. No one has taken the time other than rep ****** who was able to see the events (footprint) on the account. I am still unclear how Badcock expects us to pay for an item that was a credit. I definitely suspect that their accounting practices could be the reason for the number of store closures. At this time, we and Badcock are at a impasse, which is again, sad because we were customers for years and have PAID IN FULL items purchased. This is the first time we have had such a terrible experience and received such poor customer service with no resolve. 

      Customer Answer

      Date: 01/06/2025

      Date Sent: 1/3/2025 11:28:41 AM
      This response is not satisfactory as the Badcock stated they gave a credit to our account. However, "conveniently" the same "credit" was applied to our account as chargeable item to be financed. We are still receiving collection calls for the item (computer) that was a part of the "credit." The sad part is no one from the corporate office has reached out to us to go through the account. The only calls we receive are "DEMANDS" for payment on an item in which we received as a credit. We have the documentation to show the items that were apart of the credit. No one has taken the time other than rep ****** who was able to see the events (footprint) on the account. I am still unclear how Badcock expects us to pay for an item that was a credit. I definitely suspect that their accounting practices could be the reason for the number of store closures. At this time, we and Badcock are at a impasse, which is again, sad because we were customers for years and have PAID IN FULL items purchased. This is the first time we have had such a terrible experience and received such poor customer service with no resolve. 

    • Initial Complaint

      Date:11/02/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 9/20/24 I purchased a table and 8 chairs from Badcock. At the time 4 of the chairs were ordered from the warehouse and I was told I would be called upon their arrival. When I had not been called in 3 weeks, I contacted the store and was told there were no chairs. I asked to return all of the purchase because I had no use for an incomplete set. I was refused a reimbursement and told to contact corporate. I have had numerous conversations with operators, an incident report was filed, yet I can not get a supervisor to contact me to refund my money. Please help.

      Business Response

      Date: 12/12/2024

      December 12, 2024

      ***** *******
      Consumer Affairs Specialist
      Better Business Bureau Complaint Department

      Re: Case # ********, ******** ********

      Badcock Home Furniture &more (Badcock) is in receipt of the above referenced complaint and appreciates the opportunity to respond.  ************************* she requests to have refund on items she did not received.

      After a review of Ms. *************** concerns, we were unable to locate an account in order to further research and offer a possible resolution.

      On behalf of the W.S. Badcock Corporation, we apologize for any inconvenience this issue has caused. We strongly suggest Ms. ******** reach out to us at ********************************** to provide any additional information that can help us locate her account.

      Sincerely,
      ***** ********
      Credit Services Department
      W.S. Badcock Corporation

    Badcock Home Furnishing Center is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.