Business Profile
Furniture Stores
Badcock Home Furnishing CenterHeadquarters
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Complaints
This profile includes complaints for Badcock Home Furnishing Center's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 350 total complaints in the last 3 years.
- 148 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:09/17/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 4/18/24 Badcock credited a check to my account for a payoff from my home refinance. It resulted in an overpayment of $232.36. I have called on numerous occasions. This company refuses to send me a refund. I have been calling for 5 months. The last statement attached from July shows the credit adjusted.Business Response
Date: 09/30/2024
September 30, 2024
***** *******
Consumer Affairs Specialist
Better Business Bureau Complaint Department
Re: Case # 22299254
Badcock Home Furniture &more (Badcock) is in receipt of the above referenced complaint and appreciates the opportunity to respond.
In Mr. ***** case, the account was properly credited for the refund and a request was sent to our Accounts Payable team.
After review of Mr. ****** concerns, **** issued a refund request for the overpayment. We have reached out to our Accounts payable team and were informed that all transactions have been suspended until the ** 11 Bankruptcy filing procedures are completed. This was an unexpected situation and do not currently have a timetable to complete the refund.
On behalf of the W.S. Badcock Corporation, we apologize for the inconvenience this issue has caused.
Sincerely,
***** Abajo
Customer Care
*****************************Initial Complaint
Date:09/13/2024
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a couch and a chair from the badcock store in wildwood fl. Two days before delivery I cancelled my order. I purchased the items on August 27 /2024. The store told me they would refund my money in three to five days. I went to the store after 7 days because I hadnt got my money back yet. They told me Id have to call the corporate office and speak to them. Ive called them about ten times and all they do is put me on hold. I want my 1600 dollars backBusiness Response
Date: 09/27/2024
September 27, 2024
***** *******
Consumer Affairs Specialist
Better Business Bureau Complaint Department
Re: Case # 22281152
Badcock Home Furniture &more (Badcock) is in receipt of the above referenced complaint and appreciates the opportunity to respond.
Badcock understands Mr. ******* frustration regarding his refund. We have escalated the matter to attempt to find an alternate solution.We have been advised that Mr. ******* store is working to able to refund him at the store level. We encourage Mr. ******* to follow up with his store to obtain additional information.
On behalf of the W.S. Badcock Corporation, we apologize for the inconvenience this issue has caused.
Sincerely,
***** Abajo
Customer Care
*****************************Customer Answer
Date: 09/28/2024
Complaint: 22281152
I am rejecting this response because:
Sincerely,
***** ******* i am rejecting this response because the store I bought the furniture from is now closed. There is no way I can get my refund from that store. The refund needs to come from cooperate badcock furnitureCustomer Answer
Date: 09/28/2024
I paid 1600 dollars for a couch and chair. I cancelled my order and now badcock doesnt want to give me my money back. The store where I bought my furniture is now closed. I need my money back asap. Ive been waiting a long time for my money and now Im running out of patienceBusiness Response
Date: 10/14/2024
Please provide the response below to *** *******:
October 14, 2024
***** *******
Consumer Affairs Specialist
Better Business Bureau Complaint Department
Re: Case # ********- ***** *******
Badcock Home Furniture &more (Badcock) is in receipt of the above referenced complaint and appreciates the opportunity to respond.
We apologize for the delay in resolution. We have spoken to *** ******* store and confirmed that they will be handling the refund at their store location. If *** ******* has not yet received his refund, we encourage him to reach out to his store in ********, **. They can also be reached by phone at ************.
On behalf of the W.S. Badcock Corporation, we apologize for the inconvenience this issue has caused.
Sincerely,
***** Abajo
Customer Care
*****************************Business Response
Date: 10/30/2024
Please provide the response below to Mr. ************** style="color: rgb(33, 37, 41); margin-top: 0px; margin-bottom: 1rem;">October 14, 2024
***** *******
Consumer Affairs Specialist
Better Business Bureau Complaint Department
Re: Case # ********- ***** *******
Badcock Home Furniture &more (Badcock) is in receipt of the above referenced complaint and appreciates the opportunity to respond.
We apologize for the delay in resolution. We have spoken to Mr. ******* store and confirmed that they will be handling the refund at their store location. If Mr. ******* has not yet received his refund, we encourage him to reach out to his store in ********, **. They can also be reached by phone at ************.
On behalf of the W.S. Badcock Corporation, we apologize for the inconvenience this issue has caused.
Sincerely,
***** Abajo
Customer Care
*****************************Initial Complaint
Date:09/12/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
When I started my account with ********************** about 20 years ago, I signed up for their ******************** that was added to my account. I was told by Badcock that they would recover my account while I was out of work and or until my disability kicked in, which meant that they were to continue paying $125.00 a ******** April of 2023 I had surgery on my back once I got well enough to get around I went to Badcock to turn in a Disability Claim Form to start the process for them to pay on my account. ********************** paid only $1,000.00 when they was suppose to pay the full amount due on my account that should have been $1,600.00 at the time which was the correct amount that I owed on my account. On May 1, 2024 they told me to send in a second Disability Claim form which I did due to the fact that I still wasn't working. Badcock did not finish paying on the account as they committed to. And now Badcock is going out of business.Badcock is still billing me, they keep calling and harrassing me about when am I gonna make a payment on my account. I am so tired of the calls when I keep saying to them that I am still unable to work due to my injuries and back surgery I had in April of 2023. I keep mentioning to whom ever calls me from Badcock that I put in two claims already as they asked me to do. I don't know what else to do, please help me.Business Response
Date: 09/26/2024
September 25, 2024
***** *******
Consumer Affairs Specialist
Better Business Bureau Complaint Department
Re: Case # 22275382
Badcock Home Furniture &more (Badcock) is in receipt of the above referenced complaint and appreciates the opportunity to respond.
Badcock has contacted ********, the insurance company,regarding the claim filed by Ms. ****** We have been informed that the required continuation form was not received from the customer. ******** has indicated that once this form is submitted, payments will resume. We recommend that ******** reach out to ******** directly to obtain the necessary documentation. They can be reached at *************
On behalf of the W.S. Badcock Corporation, we apologize for the inconvenience this issue has caused.
Sincerely,
***** Abajo
Customer Care
*****************************Initial Complaint
Date:09/10/2024
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I came in to Badcock on 5/20/24 and purchased a bed for $1582.52 I came in the next day 5/21/24 and changed my order for a bed that cost $1407.20 I am due a refund of $163.88 I have been waiting four months for my refund and now they have filed bankrupt and I want my money that Im owedBusiness Response
Date: 09/24/2024
September 23, 2024
***** *******
Consumer Affairs Specialist
Better Business Bureau Complaint Department
Re: Case # 22267109
Badcock Home Furniture &more (Badcock) is in receipt of the above referenced complaint and appreciates the opportunity to respond.
Badcock confirms that a refund check in the amount of $175.32 was mailed to Mr. ******** address on file in May 2024. While we cannot confirm the reasons for the check remaining uncashed, we can confirm that it has since been voided.
We are actively collaborating with our *************************** to facilitate the availability of funds for the store to process Mr.******** refund. Once the funds are accessible, Mr. ******* will receive a phone call to arrange for the retrieval of his refund. Thank you for your understanding.
On behalf of the W.S. Badcock Corporation, we apologize for the inconvenience this issue has caused.
Sincerely,
***** Abajo
Customer Care
*****************************Customer Answer
Date: 10/03/2024
Complaint: 22267109
I am rejecting this response because:
I have been calling Badcock since 6 weeks after the company said the check had been mailed. They told me that first check would be canceled and they would issue another one and that the check should be here in thirty days. I have been calling since I have not received what was supposed to be the second check. I have gotten the runaround and customer service saying they dont see a second check issued. They have been saying that I would receive a new check and in constant contact with the company to no avail.
Sincerely,
***** *******Business Response
Date: 10/11/2024
Please provide the following response to *** *******:
October 11, 2024
***** *******
Consumer Affairs Specialist
Better Business Bureau Complaint Department
Re: Case # ******** ***** *******
Badcock Home Furniture &more (Badcock) is in receipt of the above referenced complaint and appreciates the opportunity to respond.
Badcock can confirm that a refund request was submitted for *** ******* via check in the amount of $175.32. However, due to our bankruptcy filing, all refunds have been delayed.
We were able to obtain authorization to refund *** ******* via his local store. We encourage him to reach out to them to schedule an appointment with the Store Manager to receive his refund.
On behalf of the W.S. Badcock Corporation, we apologize for the inconvenience this issue has caused.
Sincerely,
***** Abajo
Customer Care
*****************************Business Response
Date: 10/15/2024
Please be advised that Badcock confirms Mr. ******* has picked up his refund from his store. We consider the matter resolved.
Sincerely,
***** Abajo
Customer Care
*****************************
Business Response
Date: 10/30/2024
Please be advised that Badcock confirms Mr. ******* has picked up his refund from his store. We consider the matter resolved.
Sincerely,
***** Abajo
Customer Care
W.S. Badcock Corporation
Initial Complaint
Date:09/10/2024
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a couch, washer and dryer, vase and picture from the Badcock store in *****************. I requested the couch to be returned because it was uncomfortable. I called them in the time alloted for a return. I was in the hospital so had to send my Fiance to handle the return. No one in the store knew how to do a return on paperwork. The store employees said we would have to do a replacement for the couch by getting the same amount of money in furniture chosen. Instead of doing an equivalent return for the couch they billed me for the new furniture. They came and got the couch but did not do a return on it. I called the store about it and got the "we don't know how to handle that" routine again. I went to the store to find out what was going on with the return and even saw the couch in their back room. Still no return. I called the badcock support number time and time again with no satisfaction. I finally got someone to look into the problem and they contacted the store. The store had to use a manager from another store to do the return and said it would be a couple of pay periods before the credit would go through. I have to keep calling to find out if the credit was issued. Someone finally said a credit was issued but could not tell me what my new balance was and that the payment amount would still be the same as before.I would like to finally get the refund on the couch, the new balance and an appropriate monthly payment for the amount owed.Business Response
Date: 09/24/2024
September 23, 2024
***** *******
Consumer Affairs Specialist
Better Business Bureau Complaint Department
Re: Case # 22265186
Badcock Home Furniture &more (Badcock) is in receipt of the above referenced complaint and appreciates the opportunity to respond.
Badcock can confirm that a credit was issued to Mr. ********* account on July 25th, 2024 in the amount of $1987.65. Mr. ******** should have seen this credit on his monthly statement.
Mr. ******** can contact ********************************* at ************ for his account details, if he does not have a copy of his statement.
On behalf of the W.S. Badcock Corporation, we apologize for the inconvenience this issue has caused.
Sincerely,
***** Abajo
Customer Care
*****************************Initial Complaint
Date:09/10/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The company won't fix furniture and it's covered under warranty. I have contacted them over twenty times, in the last month.Business Response
Date: 09/23/2024
September 23, 2024
***** *******
Consumer Affairs Specialist
Better Business Bureau Complaint Department
Re: Case # 22264431
Badcock Home Furniture &more (Badcock) is in receipt of the above referenced complaint and appreciates the opportunity to respond.
Badcock stores will soon be closing all stores. All repair appointments have been filled and we are unable to schedule another service for Mr. **** We have escalated this matter to the appropriate department to determine if any other options are available. Once a response has been received, we will reply with additional information.
Badcock understands Mr. **** frustration and we are working diligently to assist customers as we are able to.
On behalf of the W.S. Badcock Corporation, we apologize for the inconvenience this issue has caused.
Sincerely,
***** Abajo
Customer Care
*****************************Initial Complaint
Date:09/09/2024
Type:Order IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with ******************************** I do not have a contract with ********************************. They did not provide me with the original contract as I requested.Business Response
Date: 09/23/2024
September 23, 2024
***** *******
Consumer Affairs Specialist
Better Business Bureau Complaint Department
Re: Case # 22263211
Badcock Home Furniture &more (Badcock) is in receipt of the above referenced complaint and appreciates the opportunity to respond.
We have escalated this matter to the appropriate department but have yet to receive a response. Once a response has been received, we will reply with additional information.
On behalf of the W.S. Badcock Corporation, we apologize for the inconvenience this issue has caused.
Sincerely,
***** Abajo
Customer Care
*****************************Business Response
Date: 10/04/2024
October 4, 2024
***** *******
Consumer Affairs Specialist
Better Business Bureau Complaint Department
Re: Case # ********, ******** ******
Badcock Home Furniture &more (Badcock) is in receipt of the above referenced complaint and appreciates the opportunity to respond. In Ms. ********* complaint, she states she is not liable for the debt and does not have a contract with WS Badcock. Ms. ******** also stated that she has requested the original copy of her contract.
Keeping in line with the Fair Debt Credit Reporting Act Badcock does not remove credit reporting from the consumers file. If validation of debt has been determined, which is Ms. ********* case it has been validated. We have the following records a copy of Ms. ********* State Id, Social Security Card, ************************* Card, signed application and credit agreement. Once an account is established all history will be reported to Equifax and remain on the consumers file for 7 to 10 years.
In Ms. ********* case, the account was opened and financed for over a year. If Ms. ******** would like a copy of any of the documents mentioned above, we would be more than happy to comply and provide her a copy. Ms. ******** could contact our ************************** at ************ to speak with one of our agents that would be able to assist her with her requested documents.
After review of Ms. ******** initial concerns, Badcock will not be able to delete the trade line from her credit file.
On behalf of the W.S. Badcock Corporation, we apologize for any inconvenience this issue has caused. Should you have any additional questions related to this complaint, you may contact anyone in our **************** Call ********************** at ************** during our business hours Monday thru Friday 9am to 7pm Eastern Standard Time.
Sincerely,
******* ****
Credit Services Department
W.S. Badcock CorporationInitial Complaint
Date:09/09/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On May 3rd, 2023, with an extended warranty for $79.99, I purchased a motorized push lawnmower from Badcock Home Furniture in ********, ******* for $499.00. Badcock have a copy of the warranty in their files, but I was not given a copy, therefore, Im in the dark about the contents. The mower is unfixable & unusable. They do no want to honor my extended warranty with a replacement lawnmower.Business Response
Date: 09/23/2024
September 23, 2024
***** *******
Consumer Affairs Specialist
Better Business Bureau Complaint Department
Re: Case # 22259138
Badcock Home Furniture &more (Badcock) is in receipt of the above referenced complaint and appreciates the opportunity to respond.
After researching this complaint, we can confirm that ********** purchased a ****-Bilt push mower from Badcock on 05/03/23. This mower comes with a 2-year manufacturers warranty, administered by ************* directly.
We also located the claim Ms. ******* filed through the extended warranty, Fortegra. This claim was denied as the mower is still covered under the manufacturers warranty.
Ms. ******* is responsible to contact ****-Bilt for assistance. They will locate a local servicer who will assess and determine next steps. ****-Bilt can be reached at **************.
On behalf of the W.S. Badcock Corporation, we apologize for the inconvenience this issue has caused.
Sincerely,
***** Abajo
Customer Care
*****************************Initial Complaint
Date:09/08/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
To whom this may concerns, I made a purchased with Badcock store in ******** Sc on September ******. I pickup my furniture on September 6, 2024. I purchased a Stanhope dresser with mirror. The store owner and worker loaded my item for me. During so they flipped the dresser on the dolly the incorrect way causing a large scratch on the top of the dresser. Im very much upset because I spent a lot of money in this store and they didnt handle my furniture with care. They didnt care and was reckless loading it the dresser onto the dolly. I paid $654.00 for this dresser and I deserved better treatment than this. Also in total I spend over ***** dollars in ******** store Badcock to only receive an apology. They dont care about the customers spending they hard earned money and wasnt willing to help me out. All Im asking for is justice and seeking a refund. This is very much unfair that I spent my money into this store and they loaded my item incorrectly and neglect. They should be made to refund me my money. At this point they just didnt care. I didnt touch the item while in the store and the workers did. They damaged my item and I shouldnt be a fault. They damaged it and she be made accountable to refund me my money back to me. Its sad when you spend money into a store to just receive nothing but the worst service.Customer Answer
Date: 09/08/2024
I have also submitted pictures of the damaged dresser. If possible if they are willing to exchange the dresser out for another one. If not I’m requesting a refund.Customer Answer
Date: 09/08/2024
I have also submitted pictures of the damaged dresser. If possible if they are willing to exchange the dresser out for another one. If not I’m requesting a refund.Customer Answer
Date: 09/08/2024
I have also submitted pictures of the damaged dresser. If possible if they are willing to exchange the dresser out for another one. If not I’m requesting a refund.Business Response
Date: 09/20/2024
September 20, 2024
Wanda Sanchez
Consumer Affairs Specialist
Better Business Bureau Complaint Department
Re: Case # – 22256455
Badcock Home Furniture &more (“Badcock”) is in receipt of the above referenced complaint and appreciates the opportunity to respond.
We have escalated Ms. Mitchell's matter to the District Manager in our ongoing efforts to assist her. The District Manager has confirmed that they have communicated with Ms. Mitchell via email on multiple occasions.
Ms. Mitchell has been informed that, at this time, Badcock is unable to accommodate an exchange or return for the items in question. It is also important to note that it was Ms. Mitchell’s responsibility to verify the condition of the items during the pick-up, as any concerns should have been addressed at that time. Ms. Mitchell reported the damage only after transporting and unloading the items at her home.
Furthermore, all items currently offered at Badcock are significantly discounted, and our sales policies clearly state that all sales are final (please find the relevant documentation attached for your review).
Additionally, we understand that Ms. Mitchell has placed a new order at our Spartanburg, SC location for a new chest.
Given this context, we must reiterate that all sales are final, and we are unable to process returns or exchanges.
Thank you for your understanding.
On behalf of the W.S. Badcock Corporation, we apologize for the inconvenience this issue has caused.
Sincerely,
Maria Abajo
Customer Care
W.S. Badcock CorporationCustomer Answer
Date: 09/20/2024
Complaint: 22256455
I am rejecting this response because: I also explained that this happen when the workers at the store flipped my dresser over and the put the dresser onto the truck the wrong way. This isn’t my fault. I also looked at the dress’s in the store. There wasn’t anything wrong with the dresser until the workers at the store put it upside down while transferring it to the truck. Also my purchase at Spartanburg store doesn’t have anything to do with this order. It’s not relatable. If you took the time and effort you would have known it’s to different items. You don’t care about customers and it’s awful you are not willing to put customers first. I spend around 3,000 or more in Badcock to just be told their nothing you can do. There should be something you can do. How would you feel if this would have happened to you?!! I’m asking just to please see what you can do. The Laurens store have another dresser like this in perfect condition. Please help me out
Sincerely,
Crystal MitchellBusiness Response
Date: 10/03/2024
October 3, 2024
Wanda Sanchez
Consumer Affairs Specialist
Better Business Bureau Complaint Department
Re: Case # – 22256455
Badcock Home Furniture &more (“Badcock”) is in receipt of the above referenced complaint and appreciates the opportunity to respond.
We have escalated Ms. Mitchell’s rebuttal to District Manager Charlie Rich, with whom she previously communicated. Mr. Rich has expressed his willingness to assist Ms. Mitchell by offering an additional discount on the purchase of a new dresser, which is currently available in Easley, SC, York, SC, and Aiken, SC.
However, Mr. Rich maintains that the damage to the dresser received by Ms. Mitchell was not attributable to the store, but rather occurred during transport. He reiterates that it was Ms. Mitchell's responsibility to inspect the merchandise before leaving the store, as the items were sold with a policy of no returns or exchanges, clearly stated on the sales receipt as “All Sales Are Final.”
At this time, we are unable to provide any further resolution. Should Ms. Mitchell wish to discuss this matter further with Mr. Rich, she may reach him via the same email address previously used for their communication.
On behalf of the W.S. Badcock Corporation, we apologize for the inconvenience this issue has caused.
Sincerely,
Maria Abajo
Customer Care
W.S. Badcock CorporationCustomer Answer
Date: 10/08/2024
Complaint: 22256455
I am rejecting this response because:
I’m still not satisfied with your response and I’m requesting if any dresser still available without the mirror to be sold at lower discount price. Please a very low reasonable price.
Sincerely,
Crystal MitchellInitial Complaint
Date:09/05/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
WE PURCHASED A SWIVEL RECLINER FROM BADCOCKS FURNITURE AND ALSO PURCHASED AN EXTENDED 3 YEAR WARRANTY BECAUSE WE HAD A PROBLEM WITH THE FRAME BENDING ON THE PREVIOUS CHAIR WE PURCHASED. THE SALESPERSON ASSURED US THE WARRANTY WOULD COVER THE FRAME IF IT WERE TO BECOME DAMAGED AS BEFORE. WE FILED A CLAIM WITH FORTEGA, AND THEY SAID THE FRAME WAS NOT BENT AND WOULD NOT COVER IT. I CALLED BADCOCKS MAIN OFFICE AND TOLD THEM ABOUT THE SITUATION AND HOW THEY ***** SAYING IT WAS NOT ON AN EVEN SURFACE AND WERE DENYING THE CLAIM. BADCOCKS ASSURED ME THEY WOULD SEND SOMEONE OUT FOR A SECOND OPINION. AFTER NOT HEARING FROM BADCOCKS I CALLED THEM TO SEE WHEN SOME ONE WOULD COME OUT. THEY THEN INFORMED ME THAT THEY WERE NOT GOING TO DO AS THEY HAD SAID AND I WOULD HAVE TO DEAL WITH FORTEGA . I FURTHER CHECKED ON FORTEGA INSURANCE TO ONLY FIND THEY ARE A SCAM. THERE ARE SO MANY COMPLAINTS WITH THEM DENYING CLAIMS AND COMING UP WITH DIFFERENT REASONS WHY THEY ARE DENYING THEM EVERY TIME YOU TALK TO THEM THIS IS EXACTLY WHAT WE HAVE GONE THROUGH, THEY GIVE YOU A DIFFERENT REASON WHY THEY ARE DENYING THE CLAIM EVERY TIME YOU TALK TO THEM. WE WERE PROMISED BY BADCOCKS THAT THE WARRANTY WOULD COVER THE FRAME AND THEY TOLD US TO GET IT SO WE WOULD BE COVERED BECAUSE WE HAD ALREADY HAD THIS PROBLEM WITH ANOTHER CHAIR WE PURCHASED FROM THEM.Business Response
Date: 09/18/2024
September 18, 2024
***** *******
Consumer Affairs Specialist
Better Business Bureau Complaint Department
Re: Case # 22243730
Badcock Home Furniture &more (Badcock) is in receipt of the above referenced complaint and appreciates the opportunity to respond.
We can confirm that Mr. ****** purchased a Swivel Glider Recliner in January of 2023. At this time the customers recliner is covered by the extended warranty administered by ********. We contacted ******** to obtain information on his claim.
Per Fortegra, the customers claim was denied as there were no manufacturer defects found with the chair and the concerns the customer reported were attributed to the recliner being improperly leveled. We were also advised that the customer had escalated to a Supervisor to dispute the findings.However, ******** advised that his claim remains denied.
We can confirm that ******** does cover frame concerns provided they are attributed to a manufacturer defect. The final determination of Mr. ******* claim is that the cause of the concerns are outside the scope of the warranty. We have attached a copy of the terms and conditions of the extended warranty for Mr. ******* review.
Unfortunately, Badcock is not a part of this warranty process and cannot assist further. With this information, we kindly request closure of this complaint.
On behalf of the W.S. Badcock Corporation, we apologize for the inconvenience this issue has caused. Should you have any additional questions related to this complaint, you may contact anyone in our ************************ at ************** during our business hours Monday thru Friday 9am to 7pm Eastern Standard Time.
Sincerely,
***** Abajo
Customer Care
*****************************
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