ComplaintsforBadcock Home Furnishing Center

• Initial Complaint

  09/25/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On september 19, 2024 they charged my debit card for over ***** dollars. I called on the 23rd to see if I can return the merchandise to get my money back. no one answered the phone after I called multiple times. this is the badcock in ****************

  Business response

  10/04/2024

  October 3, 2024
  
  ***** *******
  Consumer Affairs Specialist
  Better Business Bureau Complaint Department
  
  
  Re: Case # ******** ***** *****
  
  Badcock Home Furniture &more (Badcock) is in receipt of the above referenced complaint and appreciates the opportunity to respond. 
  
  We would like to confirm that ***** ***** completed a purchase on September 19, 2024. All items were sold at liquidation prices, and as indicated on the attached sales receipt, all sales are final.
  
  As such, Badcock is unable to process returns for these items.
  
  On behalf of the W.S. Badcock Corporation, we apologize for the inconvenience this issue has caused.
  
  Sincerely,
  ***** Abajo
  Customer Care
  *****************************

  Customer response

  10/04/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  09/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I bought a washer and dryer from BadCock home furniture and was encouraged to buy 3 yr warranty. I paid it off in less than 3 months and was told I would be getting refunded. Well I find out that they are going out of business and I went there on 8/2/24 and the girl gave me a paper saying I would get my refund in 7 to 10 business days and that hasnt happened. I called the main office yesterday which was 9/17/24 and a man told me that they couldnt refund my money because they were filing bankruptcy. Thats not my problem. I paid them in full and I want my $327.40 that I was told I would get. I have the invoice that the girl wrote it on. She even deducted $44.80 because she said something like she had to prorate it. I dont think that was right. I never used the warranty. I really need my money. They got what I owed them. Please help me get my money.

  Business response

  10/02/2024

  October 2, 2024
  
  ***** *******
  Consumer Affairs Specialist
  Better Business Bureau Complaint Department
  
  
  Re: Case # 22304542
  
  Badcock Home Furniture &more (Badcock) is in receipt of the above referenced complaint and appreciates the opportunity to respond. 
  
  Badcock can confirm that Ms. ****** purchased 2 extended warranties for a total of $399.98 (pre-tax) in November of 2023. Our records also indicate that these warranties were returned for a prorated total of $351.50 (pre-tax) in August of 2024, which was credited to Mrs. ****** line of credit.
  
  After reviewing Ms. ****** complaint, we agree that this return should not have been prorated. Badcock has issued a credit for the difference of $48.48 plus tax for a total of $51.75. This credit is pending on Ms. ****** account, and she must visit her local store to receive her refund.
  
  With this resolution, we consider the matter resolved.
  
  On behalf of the W.S. Badcock Corporation, we apologize for the inconvenience this issue has caused.
  
  Sincerely,
  ***** Abajo
  Customer Care
  *****************************

  Customer response

  10/07/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ******

• Initial Complaint

  09/17/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  The issue is that Badcock is going out of business and advertising that everything is on clearance 50 to 70% off with an additional 20% off .well the prices are being hiked up daily this even about 35% higher then its original purchase price. You ask about something and they give you an invoice when you come back the price of the item is higher in the invoice can no longer be honored.. I have sales receipts, invoices, and stickers of merchandise where the prices are being changed to higher prices even on the website, they are gouging prices they are taking full advantage of people. The ads are all phony and the online website are changing dramatically. When asked your told more lies now I believe theyre trying to steal an already purchased merchandise and force me to buy pieces at a higher price than the pictures I have listed. Night stand clearly states $199 she tells me the computer is saying $224 last one but its all lies other store into a 20 min distance has some but the price is $247 last one. Bed was listed for $584 without any dressers but dresser is $630 mirror is $180 chest is $449 pocket chest is $400 night stand $224 price $2600 ish will 10 minutes alway its with the bed dresser an mirror for $1349 night stand $199. But their saying all sales are final how if i was lied to an mislead ??? Giving false details and swindled. Not to mention telling the customers that items are the only ones left and thats a lie they never posted merchandise was being brought in daily

  Business response

  09/30/2024

  September 30, 2024
  
  ***** *******
  Consumer Affairs Specialist
  Better Business Bureau Complaint Department
  
  
  Re: Case # 22301113
  
  Badcock Home Furniture &more (Badcock) is in receipt of the above referenced complaint and appreciates the opportunity to respond. 
  
  We have conducted a thorough search regarding Mr. ********* complaint but were unable to locate an account associated with the information provided.
  
  At Badcock Home Furniture &more, we currently offer liquidation prices on all new merchandise in stock. Please note that some items may be priced differently if they are floor samples, as pricing is determined by the condition of the item on these pieces. Additionally, items sold individually may have different pricing compared to those sold as a set.
  
  We understand Mr. ********* frustration, and his complaint forwarded to relevant parties to ensure any pricing discrepancies are addressed. We appreciate Mr. ******** feedback.
  
  On behalf of the W.S. Badcock Corporation, we apologize for the inconvenience this issue has caused.
  
  Sincerely,
  ***** Abajo
  Customer Care
  *****************************
  

• Initial Complaint

  09/17/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On 4/18/24 Badcock credited a check to my account for a payoff from my home refinance. It resulted in an overpayment of $232.36. I have called on numerous occasions. This company refuses to send me a refund. I have been calling for 5 months. The last statement attached from July shows the credit adjusted.

  Business response

  09/30/2024

  September 30, 2024
  
  ***** *******
  Consumer Affairs Specialist
  Better Business Bureau Complaint Department
  
  
  Re: Case # 22299254
  
  Badcock Home Furniture &more (Badcock) is in receipt of the above referenced complaint and appreciates the opportunity to respond. 
  
  In Mr. ***** case, the account was properly credited for the refund and a request was sent to our Accounts Payable team.
  
  After review of Mr. ****** concerns, **** issued a refund request for the overpayment. We have reached out to our Accounts payable team and were informed that all transactions have been suspended until the ** 11 Bankruptcy filing procedures are completed. This was an unexpected situation and do not currently have a timetable to complete the refund.
  
  On behalf of the W.S. Badcock Corporation, we apologize for the inconvenience this issue has caused.
  
  Sincerely,
  ***** Abajo
  Customer Care
  *****************************

• Initial Complaint

  09/12/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  When I started my account with ********************** about 20 years ago, I signed up for their ******************** that was added to my account. I was told by Badcock that they would recover my account while I was out of work and or until my disability kicked in, which meant that they were to continue paying $125.00 a ******** April of 2023 I had surgery on my back once I got well enough to get around I went to Badcock to turn in a Disability Claim Form to start the process for them to pay on my account. ********************** paid only $1,000.00 when they was suppose to pay the full amount due on my account that should have been $1,600.00 at the time which was the correct amount that I owed on my account. On May 1, 2024 they told me to send in a second Disability Claim form which I did due to the fact that I still wasn't working. Badcock did not finish paying on the account as they committed to. And now Badcock is going out of business.Badcock is still billing me, they keep calling and harrassing me about when am I gonna make a payment on my account. I am so tired of the calls when I keep saying to them that I am still unable to work due to my injuries and back surgery I had in April of 2023. I keep mentioning to whom ever calls me from Badcock that I put in two claims already as they asked me to do. I don't know what else to do, please help me.

  Business response

  09/26/2024

  September 25, 2024
  
  ***** *******
  Consumer Affairs Specialist
  Better Business Bureau Complaint Department
  
  
  Re: Case # 22275382
  
  Badcock Home Furniture &more (Badcock) is in receipt of the above referenced complaint and appreciates the opportunity to respond. 
  
  Badcock has contacted ********, the insurance company,regarding the claim filed by Ms. ****** We have been informed that the required continuation form was not received from the customer. ******** has indicated that once this form is submitted, payments will resume. We recommend that ******** reach out to ******** directly to obtain the necessary documentation. They can be reached at *************
  
  On behalf of the W.S. Badcock Corporation, we apologize for the inconvenience this issue has caused.
  
  Sincerely,
  ***** Abajo
  Customer Care
  *****************************
  

• Initial Complaint

  09/10/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased a couch, washer and dryer, vase and picture from the Badcock store in *****************. I requested the couch to be returned because it was uncomfortable. I called them in the time alloted for a return. I was in the hospital so had to send my Fiance to handle the return. No one in the store knew how to do a return on paperwork. The store employees said we would have to do a replacement for the couch by getting the same amount of money in furniture chosen. Instead of doing an equivalent return for the couch they billed me for the new furniture. They came and got the couch but did not do a return on it. I called the store about it and got the "we don't know how to handle that" routine again. I went to the store to find out what was going on with the return and even saw the couch in their back room. Still no return. I called the badcock support number time and time again with no satisfaction. I finally got someone to look into the problem and they contacted the store. The store had to use a manager from another store to do the return and said it would be a couple of pay periods before the credit would go through. I have to keep calling to find out if the credit was issued. Someone finally said a credit was issued but could not tell me what my new balance was and that the payment amount would still be the same as before.I would like to finally get the refund on the couch, the new balance and an appropriate monthly payment for the amount owed.

  Business response

  09/24/2024

  September 23, 2024
  
  ***** *******
  Consumer Affairs Specialist
  Better Business Bureau Complaint Department
  
  
  Re: Case # 22265186
  
  Badcock Home Furniture &more (Badcock) is in receipt of the above referenced complaint and appreciates the opportunity to respond. 
  
  Badcock can confirm that a credit was issued to Mr. ********* account on July 25th, 2024 in the amount of $1987.65. Mr. ******** should have seen this credit on his monthly statement.
  
  Mr. ******** can contact ********************************* at ************ for his account details, if he does not have a copy of his statement.
  
  On behalf of the W.S. Badcock Corporation, we apologize for the inconvenience this issue has caused.
  
  Sincerely,
  ***** Abajo
  Customer Care
  *****************************

• Initial Complaint

  09/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The company won't fix furniture and it's covered under warranty. I have contacted them over twenty times, in the last month.

  Business response

  09/23/2024

  September 23, 2024
  
  ***** *******
  Consumer Affairs Specialist
  Better Business Bureau Complaint Department
  
  
  Re: Case # 22264431
  
  Badcock Home Furniture &more (Badcock) is in receipt of the above referenced complaint and appreciates the opportunity to respond. 
  
  Badcock stores will soon be closing all stores. All repair appointments have been filled and we are unable to schedule another service for Mr. **** We have escalated this matter to the appropriate department to determine if any other options are available. Once a response has been received, we will reply with additional information.
  
  Badcock understands Mr. **** frustration and we are working diligently to assist customers as we are able to.
  
  On behalf of the W.S. Badcock Corporation, we apologize for the inconvenience this issue has caused.
  
  Sincerely,
  ***** Abajo
  Customer Care
  *****************************

• Initial Complaint

  09/09/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I am not liable for this debt with ******************************** I do not have a contract with ********************************. They did not provide me with the original contract as I requested.

  Business response

  09/23/2024

  September 23, 2024
  
  ***** *******
  Consumer Affairs Specialist
  Better Business Bureau Complaint Department
  
  
  Re: Case # 22263211
  
  Badcock Home Furniture &more (Badcock) is in receipt of the above referenced complaint and appreciates the opportunity to respond. 
  
  We have escalated this matter to the appropriate department but have yet to receive a response. Once a response has been received, we will reply with additional information.
  
  On behalf of the W.S. Badcock Corporation, we apologize for the inconvenience this issue has caused.
  
  Sincerely,
  ***** Abajo
  Customer Care
  *****************************

  Business response

  10/04/2024

  October 4, 2024
  ***** *******
  Consumer Affairs Specialist
  Better Business Bureau Complaint Department
  Re: Case # ********, ******** ******
  Badcock Home Furniture &more (Badcock) is in receipt of the above referenced complaint and appreciates the opportunity to respond. In Ms. ********* complaint, she states she is not liable for the debt and does not have a contract with WS Badcock. Ms. ******** also stated that she has requested the original copy of her contract.
  Keeping in line with the Fair Debt Credit Reporting Act Badcock does not remove credit reporting from the consumers file. If validation of debt has been determined, which is Ms. ********* case it has been validated. We have the following records a copy of Ms. ********* State Id, Social Security Card, ************************* Card, signed application and credit agreement. Once an account is established all history will be reported to Equifax and remain on the consumers file for 7 to 10 years.
  In Ms. ********* case, the account was opened and financed for over a year. If Ms. ******** would like a copy of any of the documents mentioned above, we would be more than happy to comply and provide her a copy. Ms. ******** could contact our ************************** at ************ to speak with one of our agents that would be able to assist her with her requested documents.
  After review of Ms. ******** initial concerns, Badcock will not be able to delete the trade line from her credit file.
  On behalf of the W.S. Badcock Corporation, we apologize for any inconvenience this issue has caused. Should you have any additional questions related to this complaint, you may contact anyone in our **************** Call ********************** at ************** during our business hours Monday thru Friday 9am to 7pm Eastern Standard Time.
  Sincerely,
  ******* ****
  Credit Services Department
  W.S. Badcock Corporation

• Initial Complaint

  09/09/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On May 3rd, 2023, with an extended warranty for $79.99, I purchased a motorized push lawnmower from Badcock Home Furniture in ********, ******* for $499.00. Badcock have a copy of the warranty in their files, but I was not given a copy, therefore, Im in the dark about the contents. The mower is unfixable & unusable. They do no want to honor my extended warranty with a replacement lawnmower.

  Business response

  09/23/2024

  September 23, 2024
  
  ***** *******
  Consumer Affairs Specialist
  Better Business Bureau Complaint Department
  
  
  Re: Case # 22259138
  
  Badcock Home Furniture &more (Badcock) is in receipt of the above referenced complaint and appreciates the opportunity to respond. 
  
  After researching this complaint, we can confirm that ********** purchased a ****-Bilt push mower from Badcock on 05/03/23. This mower comes with a 2-year manufacturers warranty, administered by ************* directly.
  
  We also located the claim Ms. ******* filed through the extended warranty, Fortegra. This claim was denied as the mower is still covered under the manufacturers warranty.
  
  Ms. ******* is responsible to contact ****-Bilt for assistance. They will locate a local servicer who will assess and determine next steps. ****-Bilt can be reached at **************.
  
  On behalf of the W.S. Badcock Corporation, we apologize for the inconvenience this issue has caused.
  
  Sincerely,
  ***** Abajo
  Customer Care
  *****************************

• Initial Complaint

  09/05/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  WE PURCHASED A SWIVEL RECLINER FROM BADCOCKS FURNITURE AND ALSO PURCHASED AN EXTENDED 3 YEAR WARRANTY BECAUSE WE HAD A PROBLEM WITH THE FRAME BENDING ON THE PREVIOUS CHAIR WE PURCHASED. THE SALESPERSON ASSURED US THE WARRANTY WOULD COVER THE FRAME IF IT WERE TO BECOME DAMAGED AS BEFORE. WE FILED A CLAIM WITH FORTEGA, AND THEY SAID THE FRAME WAS NOT BENT AND WOULD NOT COVER IT. I CALLED BADCOCKS MAIN OFFICE AND TOLD THEM ABOUT THE SITUATION AND HOW THEY ***** SAYING IT WAS NOT ON AN EVEN SURFACE AND WERE DENYING THE CLAIM. BADCOCKS ASSURED ME THEY WOULD SEND SOMEONE OUT FOR A SECOND OPINION. AFTER NOT HEARING FROM BADCOCKS I CALLED THEM TO SEE WHEN SOME ONE WOULD COME OUT. THEY THEN INFORMED ME THAT THEY WERE NOT GOING TO DO AS THEY HAD SAID AND I WOULD HAVE TO DEAL WITH FORTEGA . I FURTHER CHECKED ON FORTEGA INSURANCE TO ONLY FIND THEY ARE A SCAM. THERE ARE SO MANY COMPLAINTS WITH THEM DENYING CLAIMS AND COMING UP WITH DIFFERENT REASONS WHY THEY ARE DENYING THEM EVERY TIME YOU TALK TO THEM THIS IS EXACTLY WHAT WE HAVE GONE THROUGH, THEY GIVE YOU A DIFFERENT REASON WHY THEY ARE DENYING THE CLAIM EVERY TIME YOU TALK TO THEM. WE WERE PROMISED BY BADCOCKS THAT THE WARRANTY WOULD COVER THE FRAME AND THEY TOLD US TO GET IT SO WE WOULD BE COVERED BECAUSE WE HAD ALREADY HAD THIS PROBLEM WITH ANOTHER CHAIR WE PURCHASED FROM THEM.

  Business response

  09/18/2024

  September 18, 2024
  
  ***** *******
  Consumer Affairs Specialist
  Better Business Bureau Complaint Department
  
  
  Re: Case # 22243730
  
  Badcock Home Furniture &more (Badcock) is in receipt of the above referenced complaint and appreciates the opportunity to respond. 
  
  We can confirm that Mr. ****** purchased a Swivel Glider Recliner in January of 2023. At this time the customers recliner is covered by the extended warranty administered by ********. We contacted ******** to obtain information on his claim.
  
  Per Fortegra, the customers claim was denied as there were no manufacturer defects found with the chair and the concerns the customer reported were attributed to the recliner being improperly leveled. We were also advised that the customer had escalated to a Supervisor to dispute the findings.However, ******** advised that his claim remains denied.
  
  We can confirm that ******** does cover frame concerns provided they are attributed to a manufacturer defect. The final determination of Mr. ******* claim is that the cause of the concerns are outside the scope of the warranty. We have attached a copy of the terms and conditions of the extended warranty for Mr. ******* review.
  
  Unfortunately, Badcock is not a part of this warranty process and cannot assist further. With this information, we kindly request closure of this complaint.
  
  On behalf of the W.S. Badcock Corporation, we apologize for the inconvenience this issue has caused. Should you have any additional questions related to this complaint, you may contact anyone in our ************************ at ************** during our business hours Monday thru Friday 9am to 7pm Eastern Standard Time.
  
  Sincerely,
  ***** Abajo
  Customer Care
  *****************************

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