Complaints

This profile includes complaints for GolfNow, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  GolfNow, LLC

  7580 Golf Channel Dr Orlando, FL 32819-8947

  
• 

  GolfNow, LLC

  8201 Spinnaker Bay Dr STE B2 Windsor, CO 80528-7534

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/10/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $259.44 for reservations through their site. We were unable to make the reservations and I had to cancel. They only option I've been given is credit, which wouldn't be a problem but they only way they've made it possible for me to use my credit it to spend $100 of it to join their site, which I do not need to do. I cannot afford to just give this company over $250, I would like a refund please.

  Business Response

  Date: 04/13/2025

  Our policy states that cancellations of deal times/hot deals after purchase are only offered account credit, and cannot be refunded.  Customers do not have to purchase anything to use their account credit other than a replacement tee time of the same type(deal time/hot deal).  That can only be purchased on GolfNow.com, and NOT the golf course directly. Our team would be happy to assist using the account credit to book another tee time, thought contacting customer service is not required, as the account credit is available on customer profiles.  

  Customer Answer

  Date: 04/13/2025

   
  Complaint: 23188441
  
  I am rejecting this response because: I could NOT redeem my credit without using $100 to join your site.  Please give me back that $100 and tell me how to redeem my credit without being a member.  I was told that the credit could not be used when checking out as a guest.  If thats true, youre stealing $100 from me and you really should just refund my purchase.  The way you operate is very deceptive.
  
  Sincerely,
  
  ******* ****

  Business Response

  Date: 04/21/2025

  I see the response from the customer.  I will have our team follow up and contact him directly to understand the challenge he is having.  

  It is noteworthy that our CRM does not have anyone by the name of **** or ******* ****, or anyone with an email address of ***************************, that has contacted our customer service team.  This individual may be using a different name and email for his account with us.  So we need to identify this customer, and then connect with them to understand their challenge.  The previous message sent about our cancellation policy, and use of account credit, remains valid, and the customer should be able to use account credit without issue.  

  Customer Answer

  Date: 04/22/2025

   
  Better Business Bureau:
  
  They emailed me, I gave them the reservation number and theyve credited me.  Why they couldnt find me in their system (as stated in their response to you) I dont know.  I would have preferred a refund but this is better than nothing.  They have made the full credit amount available without me needing to be a paying member.  Way too complicated to do business with them, Ill use the credit and not use them again but Im sure they get that a lot.
  
  Sincerely,
  
  ******* ****

• Initial Complaint

  Date:04/08/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  sneaky transaction fees slipped in on final step of reservation and cannot cancel teetime right after you just made it. Was on the phone for 2hrs trying to resolve this and they said they could not refund my credit card

  Business Response

  Date: 04/13/2025

  BBB,

  Unfortunately, this seems to be a misunderstanding by the customer.  Any reservation fees are presented to the customer prior to any purchase, along with our Terms and Conditions.  Hot Deals and ********** state that refunds are not available after purchase, only account credit.  While the customer is not satisfied, our team handled the situation properly, upholding our terms and conditions.  
  
  If there are additional questions, please reach back out.  Thank you.  

  - *** *******

• Initial Complaint

  Date:04/06/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got (4) $50 gift cards for Christmas. After many errors and trouble uploading them I finally got $200 to reflect on my gift card balance. I tried to make a teetime and pay using the gift cards. The remaining balance was around $2 in which it would use the bank card on file. After submitting this-I got an error message saying not enough funds. I attempted to try again but the gift card funds had disappeared. I did not have a tee time, they took all the gift card money, and I could no longer attempt to book. I have contacted them via phone and over 10 emails. They will not return the funds, they will not help, all they say is that it has been escalated-it has been over a month with no update or returning the funds. This company steals funds from gift cards.

  Business Response

  Date: 04/21/2025

  We have reviewed the case and see the customer was having issues attaching gift cards to their account.  They had 4 $50 gift card not attaching to their account.  The customer no longer has physical cards, however, we were able to verify $100 was already on the account, so 2 of the 4 did work.  We did capture error on 2x gift cards, and as such, we provided an additional $100, to compensate the customer, who now has the correct $200 total on their account.

   

  We consider this situation resolved.  Please reach out with questions.  

   

  *** *******

  ************

  Customer Answer

  Date: 04/21/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Stop trying to steal gift card funds from customers. 
  
  Sincerely,
  
  **** *******

• Initial Complaint

  Date:03/19/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Their phone app had an error statement stating the time had been taken. So I requested the second time and was charged for both. The one is good the other is not. I have attempted to call them multiple times on various telephone numbers listed to no avail. Only response is from a computerized answering system that only allows making a tee time or cancelling a tee time. I don't want a credit but a refund from the computer error in processing it.I thought this was a good company until I found out that they are impossible to reach to discuss a billing issue.The two tee times are back to back on the 3-25-25. I only want the 9:00 tee time.

  Business Response

  Date: 03/20/2025

  Thank you for bringing case #******** to our attention.

   

  We have reviewed the reservation. While we do not have a way of automatically detecting whether our system books a teetime it said was not available, from the information provided by the consumer we have refunded their booking. The full refund returns to their credit card in 3-7 business days. The provided account credit has been removed from their account as well.

   

  Thank you

  Member Engagement Team

  GolfNow

  Business Response

  Date: 03/21/2025

  In addition to the previous communication from my team, we do not see any interactions with this customer for this issue.  This customer contacted us in February about his GolfPass subscription, but this is unrelated.  We have since refunded the customer, and have taken them at their word that there was an issue. This may be an issue where the customer did not contact the proper customer service team.  The number for the GolfNow support team is ****************.  

• Initial Complaint

  Date:03/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked multiple rounds of golf on Golfnow .com. One of our players had Covid or other serious flu and canceled his trip. I canceled the singlebooking for multiple rounds.Golfnow refuses to refund the money. It is A large sum of money. They want to credit it to the Golfnow account. I dont want the credit since I may not be to use it for a long time. They are limiting it to six months.They do not offer any recourse and refusing to refund the money. They are a monopoly and set whatever rules they want. Im even a paid member of their ****************

  Business Response

  Date: 03/09/2025

  Thank you for bringing case #******** to our attention.

   

  Hot Deal reservations are nonrefundable unless the course is closed for the day of play. Reducing player count will not yield a refund. Utilizing the paid membership does not change the policy that the consume agrees to with every finalize booking. As a courtesy, we can extend the credit for an additional six months, but it is still nonrefundable.

   

  Thank you

  Member Engagement Team

  GolfNow

• Initial Complaint

  Date:02/17/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dispute Letter to ******************* Re: Dispute for Transaction with GolfNow ******* ***** ***************************************************************************************** ******************* ************ Date: 02/13/2025 ****************************** I am writing to formally continue my dispute regarding a transaction with the merchant GolfNow. Below are the details pertinent to my dispute: Merchant Name: GolfNow LLC Date of Transaction: 1/20/25 Disputed Amount: $249.92 On 1/20/25, I booked a golf tee-time through GolfNow, which I later canceled on 1/21/25 due to medical reasons. Despite my legitimate request for a refund, the merchant refused to process it, stating that no cancellation per their policy. The merchant has refunded the balance to their app but refuse to refund my credit card i.e., they have processed a refund already however they refuse to refund the balance to my card because they want to hold my funds on their company balance sheet. Enclosed with this letter are the supporting documents to substantiate my claim: A copy of my sales invoice with the date and proof of cancellation. Email thread of my attempts to resolve the issue directly with GolfNow. Given the facts I canceled this golf reservation multiple days in advances for a medical reason, I think this should be considered a valid refund request. Furthermore, under the Consumer Protection Act, merchants are generally required to honor valid refund requests within a reasonable time frame, especially if the service was never used and the cancellation was made within the agreed-upon period. Failure to do so can be considered an unfair trade practice. I kindly request that you reconsider my dispute and re-credit the amount of $249.92 to my account, as I have provided all necessary documentation to demonstrate that my cancellation was legitimate and adhered to the merchant's policy. Thank you for your attention to this matter. I look forward to a prompt resolution. Sincerely, ******* *****

  Business Response

  Date: 02/18/2025

  Thank you for bringing case #******** to our attention.

   

  The consumer booked a Hot Deal time. Hot Deals are nonrefundable unless the course is closed. This is usually caused by weather. Our Hot Deal policy does not have a ***** period or time clause that results in a refund. Our policy can be reviewed prior to booking the reservation and even on the final screen before confirming and checking out. Our policy must be agreed to for a booking to go through by clicking a check box, and if it is not agreed to a booking will never finalize. At this time, the account credit still stands.

   

  Thank you

  Member Engagement Team

  GolfNow

• Initial Complaint

  Date:01/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered online (Golfnow.com). I bought three $50.00 gift cards for my family presents. I then ordered two additional gift cards for presents. I paid $7.99 *** shipping for next day delivery for both orders. I received the first order a week later. It contained three cards. the second order came three days after the first order. It contained one $50.00 card and should have been two cards. Neither of order came the next day for which I paid $7.99 each.I have been trying to resolve the one card short on the order $50.00 and a refund of the $15.98 shipping. When I call they will not let me talk to a person in charge or in billing. I have sent them three emails and five phone calls to get my card and refund. Each time I was assured it would be looked into and I will receive a return call . NOTHING HAS HAPPEN.Please help ***** ******** Sr ************************************************************************************ *********************** Or *********************

  Business Response

  Date: 01/28/2025

  Thank you for bringing case #******** to our attention.

   

  The consumer stated their first order for three physical cards has been honored. In regards to their second order, they only ordered one physical card. The other card is digital. In the screenshots of their receipt, we see one of their cards was sent to a physical address and they confirmed they received it. The other card does not list a shipping cost and shows it was delivered to an email. We have reissued that gift card to the listed email, but it was not ordered in a physical format and will not be shipped as such. We will not be refunding shipping as they paid to ship one card in the second order and this was honored.

   

  Thank you

  Member Engagement Team

  GolfNow

  Customer Answer

  Date: 01/28/2025

  I do not understand what they are saying. Will I receive the fifth card in the an email. Why are they are sending it to an email?? 

  I give up on recovering the *** cost but would like the fifth fiscal card sent to *** ******** *** at **************************************************************************

  I thank you for your assistance but until I have what I paid for in my hand I will not be happy.

  *** ******** Sr

  ************

  Customer Answer

  Date: 02/06/2025

   
  Complaint: 22841353
  
  I am rejecting this response because:

  I do not understand what they are saying. Will I receive the fifth card in the an email. Why are they are sending it to an email?? 
  
  I give up on recovering the *** cost but would like the fifth fiscal card sent to *** ******** *** at **************************************************************************
  
  I thank you for your assistance but until I have what I paid for in my hand I will not be happy.
  
  *** ******** Sr
  
  ************

  
  
  Sincerely,
  
  ***** ******** Sr

  Business Response

  Date: 02/16/2025

  The consumer purchased five gift cards. On December 10th they ordered three physical cards. On December 11th, they ordered two more cards. Only one of these two were physical, the other was an egift card. They purchased four cards to be sent to a physical address and one card digitally as seen on their receipt. We can not provide a screenshot of the receipts as they possess personal information. The last gift card was reissued via email because that is how it was purchased. It will not be issued through the mail.

   

  Thank you

  Member Engagement Team

  GolfNow

• Initial Complaint

  Date:01/19/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 28th i used Golf Now to book a golf tee time in ****. I did not have a current account with ********************** so I booked as a guest. My **** was charged ****** Canadian dollars. However I did not receive a confirmation email so later that same day I emailed Golf Now and they said the reservation did not go through and I would be issued a refund. I made a Golf Now account and rebooked the tee time for the same day. Again my **** was charged another ******. I've included a screenshot of my **** statement showing both charges. I did not receive a refund to my **** in the timeframe that was promised. When I got back home, I again reached out to Golf Now and through several days of emailing back and forth, they refused to issue me a refund because they could not "find the initial transaction". I'm not sure what else to do here but I cannot afford to be out ******. Please help.

  Business Response

  Date: 02/04/2025

  Thank you for bringing case #******** to our attention.

   

  The consumer uses numerous emails. They have two full accounts and one guest account all under different email addresses which is different still from the one used in this BBB inquiry, and that is likely the cause of the consumer not seeing their original confirmation email. We have issued a courtesy full refund to the consumer. Please allow 3-7 business days for it to reflect on their statement.

   

  Thank you

  Member Engagement Team

  GolfNow

• Initial Complaint

  Date:01/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a charge for $51.93 from GolfNow.com on one of my credit cards at 9:05 AM Jan 19 2025. This is impossible, because I dont golf and likely never will. Upon calling GolfNow customer service I spent half an hour navigating through the useless AI answering machine before finally being able to speak to someone, who tried telling me there couldnt be a charge on my card because my card wasnt in their system.

  Business Response

  Date: 01/22/2025

  Thank you for bringing case #******** to our attention.

   

  We have issued the consumer an email containing a billing dispute form. We ask they fill this out to completion and send it back via email so we may assist in locating the charge so we can perform the next steps.

   

  Thank you

  Member Engagement Team

  GolfNow

• Initial Complaint

  Date:01/15/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was double-charged by golfnow.com; i tried to book an online tee time for 12/22/2024 but the website said my 1st choice was not available. I selected a second tee time of which the process successfully completed. I was shocked when I received (2) emails confirming both tee times: the erroneous time 9:50am time shows no payment details, the 10:40am tee time does, but and my credit card was still charged for both tee times. I called the course, but they said it was up to golfnow.com to correct. I did contact golfnow.com and was issued a case# ******** but one month later after several follow-up chats I still have not received my refund for the erroneous charge which golfnow.com has admitted is on their end and was escalated but still no action taken towards resolution.

  Business Response

  Date: 01/19/2025

  Thank you for bringing case #******** to our attention.

   

  The consumer did not book through GolfNow, they booked through the course. However, everything else provided is accurate. The course approed the refund for the double booking error, but there was an issue in the system preventing the refund from being processed. This is the cause of the delays. The matter was escalated and, as of 1/19,2025, we found we have resolved the issue. The consumer was fully refunded for one of the two bookings. Please allow the refund 3-7 business days to reflect on their financial statement. 

   

  Thank you

  Member Engagement Team

  GolfNow

  Customer Answer

  Date: 01/21/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  After 1-month, the refund has finally posted to my credit card so I appreciate the assistance that the Better Business Bureau providing in expediting the process.

  
  Sincerely,
  
  *** **********