Complaints

This profile includes complaints for GolfNow, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  GolfNow, LLC

  7580 Golf Channel Dr Orlando, FL 32819-8947

  
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  GolfNow, LLC

  8201 Spinnaker Bay Dr STE B2 Windsor, CO 80528-7534

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/19/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled my GolfNow subscription in advance of the next year renewal date. I have not been refunded the $99 annual fee. The service is poor with an auto renewal feature and no customer support to cancel and or confirm cancel and refunded money. I am seeking a reimbursement of the fee

  Business Response

  Date: 10/20/2024

  Hello.

   

  Thank you for bringing case #******** to our attention.

  The GolfPass+ purchase was confirmed on 10/19. Refunds take 3-7 business days to reflect. We are confirming this is a full refund for the membership and it will return to the same credit card that was charged. If after the allotted time the consumer has yet to see a refund, we ask them to reach back out to us so we can attempt to resolve this. However we have indeed canceled and refunded their GolfPass+. and the autorenewal is off. If the consumer wishes to reinstate, they will need to sign up again manually.

   

  Thank you

  Member Engagement Team

  GolfNow

• Initial Complaint

  Date:10/18/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a tee time for a "hot deal" but had to cancel the tee time and so I had a credit on my account in the amount of c$213. I then booked another "non-hot deal" tee time but my credit was not applied. I called **************** and spoke with ****** (Team Leader) and was explained that because my initial booking was a hot deal i could not use that credit towards a non-hot deal tee time. I asked for a refund of my credit but was told that it was not possible to issue a refund. I then asked to speak with her supervisor and she said that there were no other managers. I pressed on this response as there is no way a team leader would be left to manage a ************* on her own...she then stated that they are in a meeting. I asked to speak with them and she placed me on a hold. I then spoke with Pearl who is the Supervisor and she gave me the same explanation...that it is not possible to reapply funds or refund. I explained that this may be their policy to due so but that it was not something that was not possible...it is simply a credit on an account...no special rules other than their policy to withhold money. I also then asked if I simply want cancel my membership, what would be done with my credit and apparently they just get to keep it...SHADY. I then asked to speak with her supervisor and she said that they do NOT take calls...weird in a CS environment for managers not to take calls. She would not provide me with their name, nor any email addresses for herself or anyone else. All very shady. Also you could hear in the background that she may have had fellow employees either with me on speaker or listening closely in as you could hear snickering. All in all a very unprofessional experience. I would like a refund of my credit, application of my credit to the round I booked or complete cancelation of my booking, my account and FULL refund of my credit which would then be upwards of $475 unless they just get to keep it...an apology would be nice too.

  Business Response

  Date: 10/20/2024

  Thank you for bringing case #******** to our attention.

   

  The consumer has received and successfully redeemed GolfNow account credits in the past. Currently they only possess $216.97 in account balance, which they have redeemed on reservations and canceled again several times in the month of October in 2024. Their credit is still valid for use and can not be transferred into a cash refund. Our terms and conditions, which must be agreed to to book any reservation on GolfNow every time, specifies that credits possess limitations in their usage. In short, account credits can be used on GolfNow products. A reservation that belongs to the golf course is not a GolfNow product.

  The cancellation/deletion of a GolfNow account does not turn remaining credits into a refund. They vanish with the disabled account. Additionally, the ********* membership the consumer has is not refundable due to benefits being redeemed already. If the consumer wishes to delete their account, they are free to do so by signing in and going to their account settings, but we recommend using any remaining credits and codes before doing so as they are forfeit upon account closure.

   

  Thank you

  Member Engagement Team

  GolfNow

• Initial Complaint

  Date:10/15/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a teatime with this company, but the golf course agreed to cancel you shoot me a Full refund so Ive been trying to reach out to this company, but they have not replied all Im asking is for a full refund

  Business Response

  Date: 10/16/2024

  Thank you for bringing case #******** to our attention.

   

  We have reviewed this reservation. It appears the cancellation did go through with the course, but did not reflect on our system. We spoke with the course and they approved the refund as the funds were theirs. The refund has been processed as of 10/16/2024. Please allow 3-7 business days for the refund to reflect. It is a full refund to the credit card used at the time of purchase.

   

  Thank you

  Member Engagement Team

  GolfNow

• Initial Complaint

  Date:10/07/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Canceled reservations due to a hurricane affecting the area and they refused to give me the deposit back even though it was well in advance of their 24 hour cancellation policy.

  Business Response

  Date: 10/07/2024

  Thank you for bringing case #22390059 to our attention.

   

  GolfNow does not possess a 24hr policy. Bookings made through GolfNow are subject to either our Hot Deal policy if booking a Hot Deal, or the respective golf course policy.

  The consumer did not pay a deposit, they paid a nonrefundable transaction fee. This fee is applied to every booking made through GolfNow.com. It can only be refunded if the course is closed. We have spoken to the course and the have stated they are unsure if they will be closed, as the reservation the consumer canceled is for 10/11, which has yet to occur at this time.

   

  Thank you

  Member Engagement Team

  GolfNow

• Initial Complaint

  Date:10/06/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a free service. They started charging me $100 a year without my knowledge. They did not send a bill, they did not notify me I was a member or had the service. I never used the service after the day I signed up for it. It is unethical to convert someone from a free service to a paid service without notifying them. They do it on purpose for profit.

  Business Response

  Date: 10/06/2024

  Thank you for bringing case #22386779 to our attention.

   

  We see the consumer clicked to sign up for the one week trial membership of GolfPass+. As they did not cancel the trial, it became a full paid membership as written in the terms. If the consumer wishes to cancel and be refunded the membership, they still qualify to do so. They only need to specify this is what they want, and they can do so here.

   

  Thank you

  Member Engagement Team

  GolfNow

• Initial Complaint

  Date:09/30/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/12/24 I used GolfNow to book a Tee time for 2 people at the ************ of the Poconos the next Day. Golf fee was $25 x 2 = $50 total plus $4.98 booking fee.On 8/1324 when I checked in at CCofP, I used my BofAmerica Debit card to pay for Golfing $50 The cleck wasn't sure that the transaction processed , so she had me run my card though again. this time it completed.08/13/24 CHECKCARD 0812 GLF*GolfNowReservation *********** FL 24906414225206625918115 -4.98 08/13/24 GLF*CCPGO 1445 08/13 #********* PURCHASE GLF*CCPGO ******************************************* ****** 08/13/24 GLF*CCPGO 1445 08/13 #********* PURCHASE GLF*CCPGO ************************************* ****** After reviewing my bank statement on 9/18 , I called the golf course to tell them they double billed me on 8/13. they reviewed their records and saw only 1 $50 credit from GolfNow . They gave me a phone# and order# to Complain to GolfNow.When I finally got hold of a live person at GolfNow , he tried to tell me I had to call the golf Club for me Refund. I told him I had done that ********** the *** called the Golf shop on a 3 way call. Where the Pro-shop manger told him this same problem has happened 10 times over a short period of time with GolfNow.After a heated Debate , the pro shop manger left the call.After that the GolfNow *** told me that he would seek approval for me $50 refund and that it would take up to 5 Business days to occur.The next day I received this email:------------------------------------------------------------------------------------------------------- Hi ***** , Thank you for contacting GolfNow! Could you please refer to the Golf Course in reversing the duplicate ***********: **************** Reservation Date: August 13, 2024 Time: 10:30 AM If at any time you need further assistance with your GolfNow experience, please do not hesitate to contact us.____________________________________________________________And of course, no refund as of 11 days past my Calls on 9/18.

  Business Response

  Date: 09/30/2024

  Thank you for bringing case #******** to our attention.

   

  The additional charge the consumer is seeing does not appear on their account. We are unable to refund this charge because it does not exist on our end We recommend the consumer reach out to their bank to dispute the charge. We apologize for inconveniences caused by this.

   

  Thank you

  Member Engagement Team

  GolfNow

• Initial Complaint

  Date:09/23/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tried booking a hot deal tee time for a course Tuesday and Thursday using a promotion code. When I try booking the reservation I am met with an error that the tee time is not available, yet I get 2 pending charges on my card for the booking. 1 hour later the hot deal re-appears on their website as being for sale again. I have contacted GolfNow's customer support team to get issue resolved and tee time booked. Each time I was told that the time is available and they needed to work with their offline team to get this resolved. They advise me they will call me back and email me my confirmation within 30 mins. At no time were either of these done, needing me to call back in. When I asked for a supervisor, twice I was told that there are no supervisors that can help. The one time I got one, I was told that it is an internal issue and it can not be fixed.

  Business Response

  Date: 09/26/2024

  Thank you for bringing case #******** to our attention.

   

  Checkout errors can occur for numerous reasons. The most common reason is the reservation may be unavailable but has yet to reflect on our system. While usually reservation changes reflect immediately, at times this process can take much longer. We apologize for inconveniences caused by this. GolfNow does not have a means of going around this, nor to instantly repair the checkout errors. We do escalate these to our appropriate departments to be resolved in a timely manner.

  At times when a checkout error occurs, the bank or credit card will place a hold on the amount due. These pending charges reverse naturally as there is no teetime linked to them. The amount of time varies and is dependent on their financial institution. We are unable to accelerate the process.

  Thank you

  Member Engagement Team

  GolfNow

   

   

   

  Customer Answer

  Date: 09/26/2024

   
  Complaint: 22328042
  
  I am rejecting this response because:  I am paying for a service that can not be used on a regular/intended/advertised purpose.  If GolfNow has continued/documented/internal programming issue, full or a portion of charged membership should be refunded and not in the form of a credit that can not be used due to programming issues.  
  
  Sincerely,
  
  **** Good

  Business Response

  Date: 10/24/2024

  The consumer has made numerous successful bookings over the course of several years using our platform. Additionally, they have redeemed several of their membership benefits. They are not able to refund the ******** membership after reaping the rewards of it.

   

  Thank you

  Member Engagement Team

  GolfNow

• Initial Complaint

  Date:09/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a hot deal from GolfNow.com (Owned by *************) on 8/31/2024. If youre familiar with hot deals, you know its impossible to get one- very rare. After a few days, my friends added more players to our tee time so we selected a different course that had 2 tee times available. I cancelled my tee time 48 hours in advance, within the 24 hour cancellation window via GolfNow. Cancelled on 9/5, tee time was supposed to be 9/7. Golf Now is holding my money hostage. I was not refunded but now I have credits for the $421.56. Oh and you can only use the credit on other "hot deals" and only for the next 6 months or the money expires. Its about to be cold and I wont be golfing. Hot deals are also hard to come by.Why couldn't they put the hot deal back on their site on 9/5 when I cancelled? Or... did they put it back on their site and "double dip" on the rate? I would look into that. This is a sought after course in a major metropolitan area that books up as soon as tee times are released, surely the course or GolfNow could fill the tee time with 48 hours notice? (This is so freaking obvious).This is robbery/theft at worse and a scam at best. Imagine returning clothes at a clothing store only to be told you dont get money back, you only get clothing credit for the next 6 monthsPlease assign a ruthless human to this case. I want my money back! Thank you.

  Business Response

  Date: 09/22/2024

  Thank you for bringing case #******** to our attention.

   

  GolfNow Hot Deals are nonrefundable after booking unless the golf course is closed due to weather or other rarer instances. There is no time-frame or ***** period in place that would result in a refund. Our policy states that canceling for any other reason may result in the issuance of account credits as compensation. When booking Hot Deals, a checkbox must be clicked every time to complete the action. This checkbox is agreeance to our terms and conditions, which are also linked with the box so consumers can review before purchasing. At this time, the consumer does not qualify for a cash refund. However, as a courtesy, we have extended the use of their account credit. It is now available until the end of August, 2025.

   

  Thank you

  Member Engagement Team

  GolfNow

• Initial Complaint

  Date:09/18/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  While paying for a tee time through GolfNow I was automatically signed up for a membership with ******** that I didn't want. They charged me $95.68 and I called them to cancel and refund my money. They sent me an email confirming my cancellation and that they would refund my money within 5-7 business days. No money was refunded by day 10 so I called them and they said they refunded the money and can't resend the refund. I contacted my bank and they confirmed that no money was refunded. I filed a dispute on the charges with my bank. They need to refund me the $95.68.

  Business Response

  Date: 09/18/2024

  Thank you for bringing case #******** to our attention.

   

  Upon reviewing their account, we see that we canceled and refunded the GolfPass+ membership for the consumer. Refunds generally take 3-7 business days to reflect and we processed the refund on September 1st, 2024. If the consumer has yet to see their refund, we recommend following up with their bank.

  Please let us know if we can provide any additional information.

   

  Thank you

  Member Engagement Team

  GolfNow

• Initial Complaint

  Date:09/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 3 rounds of golf through the GolfNow app in April 2024. The reason for using their product was due to the advertised benefit of rewards points earned if you book it through the app. It has now been over 4 months and they have not rewarded the points and provided zero updates. They have attempted to resolved by offering small discounts on future rounds, but then raise the price in app to adjust for it. This app is scamming people and provides no customer service once you catch them in their lie. They have went as far as to remove the rounds from my app to try and remove proof but I have documented and provided all requested information.

  Business Response

  Date: 09/11/2024

  Thank you for bringing case #******** to our attention.

   

  The consumer booked one round of three golfers, not three rounds. GolfNow does not have a method to forcefully delete reservation history, nor did the consumer show evidence of deleted bookings. The booking they showed is the exact one we are able to see in our system for April 30th, 2024.

   

  We have issued the consumer 826 loyalty points, which is the amount listed in the provided screenshot. Please allow the points up to 72 hours to appear on their account.

   

  Thank you

  Member Engagement Team

  GolfNow

  Customer Answer

  Date: 09/13/2024

   
  Complaint: 22269926
  
  I am rejecting this response because:

  The reason for the complaint was due to the points NOT being credited to my account. The evidence provided shows the amount I was due to receive and never did. You just acknowledged it should take *********************************************** April 2024. This is well outside of the timeframe of what is considered reasonable and your lack of communication further proves that. 
  

  The issue was not around the amount of rounds (3 rounds vs 1 round for 3 people is the same exact thing), but around the lack of communication and rewarding of earned points. 
  

  You only issued said points at this time because it was filed as a complaint and I would like for my complaint to stand. 

  
  Sincerely,
  
  *** *******

  Business Response

  Date: 09/25/2024

  The consumer created their GolfNow account the same day they completed their first booking with GolfNow, which is the reservation in question. Because their profile was brand new, their is the possibility the system did not recognize their account as being activated at the time. Guest accounts are unable to earn points, so we believe the system treated their first booking as a guest booking, as every booking afterwards was awarded points in a timely fashion. There is also the possibility the consumer was a guest, completed their booking, and then finalized their profile. However we are unable to verify either of these.

   

  At this time the consumer has been properly compensated.

   

  Thank you

  Member Engagement Team

  GolfNow

  Customer Answer

  Date: 09/25/2024

   
  Complaint: 22269926
  
  I am rejecting this response because:

  GolfNow could have provided this response at any of the 10+ times they were reached out to for an update. They continuously pushed off the request for information and provided zero customer service during the duration of the issue. Instead of formally recognizing their wrongdoing, they continue to point the finger. 
  

  I am not looking for further compensation at this point but hope that this will reflect poorly on their business practices. 
  
  Sincerely,
  
  *** *******

  Business Response

  Date: 10/24/2024

  The consumer has had their account credited as they initially requested. We at GolfNow assist a myriad of clients with varying requests. Not every agent at GolfNow is able to assist with the same matters, which is why things are delegated to different teams. The consumer was assisted as we were able to and their matter has been resolved.

   

  Thank you

  Member Engagement Team

  GolfNow