Business Profile

Personal Injury Lawyers

Morgan & Morgan

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Morgan & Morgan's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

306 total complaints in the last 3 years.
128 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/29/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I hired this law firm due to an accident and it's been a nightmare.They were supposed to pay ******** out of the settlement. They kept the fund out of the settlement and has not paid ********, as of now it has been turned over to the ******************* in debt collections I spoke to a treasury Department representative and they told me that they will take the money out of my social security check times 15% of what my Social Security check amount is they are also charging 26 Cents per day interest on this and there's a possibility that it will be put in the credit bureau on my record this Law Firm knows this the last time I spoke to someone was May the 20th and they refuse to answer or return my calls I'm upwits no one should have to go through this this is the worst Law Firm and I hope no one else have to go through this.I would not recommend any one use them. And the way I found out wasn't from the law because they didn't know, It was because ******** sent me a letter that it was settled. They will not answer your calls or return messages you have left. They have no compassion at all for their clients
Business Response
Date: 05/31/2024
******,
I'm sorry for the difficulties you've faced. Your concerns are valid, and I'll investigate immediately. Expect to hear from me soon to address this and work towards a resolution.
Thank you for bringing this to our attention.
Customer Answer
Date: 06/13/2024
IComplaint: 21768884

I am rejecting this response because:

Sincerely,

Martha
*******************.
I have heard all this before, for months. It shouldn't be a problem since it's been months
Business Response
Date: 06/19/2024
Dear ****************,

Thank you for bringing this matter to our attention, and we sincerely apologize for the inconvenience and stress this situation has caused you.

We want to assure you that we have escalated your case to the appropriate team and you should be hearing from us very soon. I am communicating with your team to determine the history of ******** payments on this file. If you do not hear anything shortly, please do not hesitate to reach out to us directly at ******************* or call us at ************.

Thank you for your patience and understanding. We are committed to resolving this issue as quickly as possible.

Best regards,

Your Client Experience Team
Morgan & Morgan Law Firm
*******************
************
Customer Answer
Date: 06/24/2024

Complaint: 21768884

I am rejecting this response because:

Sincerely,

***************************
Customer Answer
Date: 06/24/2024
Case manager call me Friday 6/21/24 explained about sending check to ******** and the mix up. They have had almost 7 months to take care of this. I was told they're trying to get the interest taken off, I want this paid in full and I won't be set aside until it's taken care of the ******************* still wants the money from me. All I got is the run around from them if I was lucky enough to speak with someone, I Do not trust them.
Business Response
Date: 08/20/2024
Hello ****** and thank you for your message.
We understand how you may feel that you cannot trust our firm given the issue encountered with the ******** payment. However, in reading the response we received from *************************** case manager, we understand that this has been resolved on our end. As with all governmental agencies, this will take time until you receive notification from either ******** or the US ************** informing you of the resolution. We understand and we appreciate your patience and also understand how upset you are about all this, however, as human beings that we are, we may make a mistake but we will do and have done all we can to fix it.
Please see the message we received from the case manager on 06/20. We will also attach proof that this has been resolved on our end so the BBB can view it.

"I took care of ******** and uploaded all the documentation to the portal and requested the accrued interest be waived because they did receive payment.

I also spoke with ***********;and explained what was going on with ******** so she is aware.

I am depositing the ******** refund check and will reissue once the accrued interest is waived and the debt withdrawn from the treasury.

Please let me know if you all need anything else ??

***************************
Case Manager"
If you have further questions please do not hesitate to call the Client Experience Team at **************.

Best regards,
******
Customer Answer
Date: 08/23/2024

Complaint: 21768884

I am rejecting this response because:

Sincerely,

***************************
Customer Answer
Date: 08/23/2024
I received a letter from ******** for demand for payment for $64.09 for principal bal due. The law firm should have known this.
Business Response
Date: 08/28/2024
Good afternoon,

Thank you, *****************, for reaching out to us through the Better Business Bureau. We appreciate the opportunity to address and resolve your concerns. As mentioned previously, your legal team has been notified and has taken the necessary steps to rectify the issue.

They have addressed the ******** matter, uploaded all relevant documentation to the portal, and requested a waiver of the accrued interest since payment was received.

Your legal team has communicated directly with you to explain the situation regarding ********.

They have deposited the ******** refund check and will reissue it once the accrued interest is waived and the debt is withdrawn from the Treasury.

Attached is proof of these actions for your records and those of the BBB.

Based on the issues raised in your complaint, we have taken all steps to resolve this matter and hope it can now be closed. If you have any further questions, please do not hesitate to reach out to your legal team.

Thank you for your attention to this matter.

Best regards,

Client Experience Department
************
Customer Answer
Date: 08/30/2024
This matter has not been resolved. Morgan and Morgan still owes ******** $64.09 for principal. I received a letter from ******** about this and they also sent the same to Morgan and Morgan. I sent Morgan and Morgan an email asking them to take care of this which is their responsibility. I have not heard from them and really didn't expect to. THAT IS THE REASON DISSATISFIED THEY HAVE NOT COMPLETED THEREJOB!! They kelp around $80.00 out of the delayed $200.00 they they didn't send. When I ask them to send me why they kelp this out and send me something what it was for on July 19th 2024 I still haven't got a response from them. They need to take care of the rest of the payment to ******** $64.09 to get this taken care of.
************************;
Initial Complaint
Date:05/24/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I filed a lawsuit for an auto accident in June of 2022. I was shuffled around with a couple of case managers ( ********************* and ***********************) after a year I was contacted to be informed that the wrong medical bills were sent to the adjusters and a delay was expected. After several months I called to check on the case and *********************** and I started to communicate (text message) and she stated that we were waiting on final reduction to make an offer. ***** later *************************** took over my case and she stated that *************** stated that I settled on my case. This was brand new to me considering the bills had not been finalized and I had no idea what I was setting for. **************** then contacted me stated she had a recording of me agreeing to an amount (still unknown at the time) I denied such allegations and asked ****** for such recordings which she responded by saying there was no such thing besides a timestamp by ***************. Now I am still waiting Today I received an email from ******* stating my reduction are finalized as of today and I will be waiting until next week to see what they are going to give me. I feel victimized all over again by the firm that I thought would protect my rights. Not to mention I am currently receiving treatment which I am paying out of pocket. Treatment that I will need for the rest of my life due to the accident. Please help me resolve this issue
Business Response
Date: 05/31/2024
*******,
We're sorry for the difficulties you've faced. Your concerns are valid, and we'll investigate immediately. Expect to hear from me soon to address this and work towards a resolution.
Thank you for bringing this to our attention.
Customer Answer
Date: 05/31/2024
This is a statement of the settlement which I will not sign. I have waited for two years for the staff to mishandle my case and finally offer me 4000 dollars. Im appalled of the 40% fee which the attorney stated would be reduced due to the mistakes made by them. Which was sending half of my medical bills causing a very low offer and also a delay. And again I NEVER agreed to an amount to settle out for. I was told that I settled out by a new staff member on my case. I am requesting the amount I discussed with my case worker *********************** which was at least $20,000.
Customer Answer
Date: 06/13/2024
This is a statement of the settlement which I will not sign. I have waited for two years for the staff to mishandle my case and finally offer me 4000 dollars. Im appalled of the 40% fee which the attorney stated would be reduced due to the mistakes made by them. Which was sending half of my medical bills causing a very low offer and also a delay. And again I NEVER agreed to an amount to settle out for. I was told that I settled out by a new staff member on my case. I am requesting the amount I discussed with my case worker *********************** which was at least $20,000.
Business Response
Date: 06/13/2024
Good Afternoon ********************,
Your feedback is deeply concerning, and we want to assure you that we take these matters very seriously.
I noticed your case manager was able to amend your closing statement today. She did move the Attorney fee from 40% to *****%, and you did sign the revised closing document today.
We anticipate the successful closure and resolution to this issue. If there is anything else you would like to have addressed, please reach out to us directly: ******************* ************
Once again, I apologize for the distress and inconvenience this has caused you. We value your trust and take our responsibility to advocate for our clients very seriously. Thank you for bringing this matter to our attention.
Sincerely,
Client Experience Team
Customer Answer
Date: 06/13/2024
I was told I had to sign the document due to status of limitations which would have made two years on Monday. Unfortunately I was forced to do so and I am extremely dissatisfied. I would like to call a news crew to tell them all about this misfortune.
Customer Answer
Date: 06/23/2024
I have not yet resolved this issue. I am looking into contacting the channel 2 news. I am highly disappointed in this Firm.
Initial Complaint
Date:05/22/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I hired them to represent me against ******** It was a personal injury case. The case went on for more than a year. We came to mediation. They sent me a summary. The lawyers kept adding fees that took away from my reward. We settled 4/1. I still have not gotten my money. The award was 65k. Morgan and Morgan keeps adding interest to this I took out a can in November. They said that I owed a loan company 2k. The lawyer on my case said that he is no longer with Morgan and Morgan. 2743 ********************************.
Business Response
Date: 05/22/2024
Dear ********,
Thank you for bringing this to our attention.
Please know that we are investigating this internally with our management team and will make sure that someone communicates with you with an outcome.
We appreciate your patience during this time.
If you have additional details you would like to share, please reach out to us again.
Thank you!
Client Experience Team
*******************
**************
Customer Answer
Date: 05/22/2024
I have spoken with them as well and have not gotten a better response. Morgan and Morgan can not keep deducting money from my settlement . I will on agree with 2800 for the loan amount and 245 with the ******* company , with pending further investigation. Not an additional $500 for interest fee. This was prolonged on the lawyer behalf not mine . I tried to explain that I didnt owe that money from the beginning they just wont listen.
Customer Answer
Date: 06/01/2024
I did send several responses to Bbb I dont know why you havent received them . I still havent received my settlement payment I signed the closing statement 5/23/2024 have sent emails and have called numerous of times and the new attorney ******* is out of office till 6-03-2924 and *** stated we are waiting on account to send over the check she will update me when it sent thats been over a week . I should not had to wait this long to receive my payment I been dealing with this back and forth since 5-7-2024 and thats the date the check cleared in Morgan and Morgan account
Customer Answer
Date: 06/13/2024

I have spoken with them as well and have not gotten a better response. Morgan and Morgan can not keep deducting money from my settlement . I will on agree with 2800 for the loan amount and 245 with the ******* company , with pending further investigation. Not an additional $500 for interest fee. This was prolonged on the lawyer behalf not mine . I tried to explain that I didnt owe that money from the beginning they just wont listen.

I did send several responses to Bbb I dont know why you havent received them . I still havent received my settlement payment I signed the closing statement 5/23/2024 have sent emails and have called numerous of times and the new attorney ******* is out of office till 6-03-2924 and *** stated we are waiting on account to send over the check she will update me when it sent thats been over a week . I should not had to wait this long to receive my payment I been dealing with this back and forth since 5-7-2024 and thats the date the check cleared in Morgan and Morgan account
Business Response
Date: 06/19/2024
Good Afternoon *******,
I have included a screenshot of communication from the case manager assigned to ******************** file. They mention details about the loan **************** has requested and that the interest rate is not something we would be able to negotiate.
I also included the legally binding document this client signed agreeing to this loan. This document also breaks down the interest rates associated with certain timeframes.
After attempting to explain the situation to **************** many times through our department as well as through their legal team, the client's continued effort to receive $25,000 and dispute the charges associated with their case is extortion.
We will attempt to offer explanation again, however in order for us to be on the same page I wanted to offer this information.
Please have a wonderful day,
Client Experience Team
Business Response
Date: 06/19/2024
Dear ****************,
Thank you for bringing this matter to our attention, and we sincerely apologize for the inconvenience and stress this situation has caused you.
We want to assure you that we have escalated your case to the appropriate team and you should be hearing from us very soon. If you do not hear anything within 48 hours, please do not hesitate to reach out to us directly at ******************* or call us at ************.
Thank you for your patience and understanding. We are committed to resolving this issue as quickly as possible.
Best regards,
Your Client Experience Team
Morgan & Morgan Law Firm
*******************
************
Initial Complaint
Date:05/21/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They was rep .me for a car accident Nov 2022 when I was contacted by the company I was asked did I have PIP which I didnt I was new from GA also do I have health insurance I replied yes in Ga(Medicaid) was told out of state wont pay for my bills.I was changed around from three different case managers and attorneys for my case without no knowledge there was no communication regarding to any changes .The changes had caused delays and errors to my case .I was sent settlements with errors from hospital bills that didnt pertain to my accident. I started requesting documents and found multiple errors the documents I receive was outdated not legit documents and generated documents and type up documents from software.with incorrect information.I requested My medical bills and found it was payed out by a charity and one was settle by hospital.The hospital never billed my insurance so they wasnt suppose to put a lien on me with insurance nor filled out for financial assistance being that I do have insurance.I have no liens regarding these bills .I requested for the hospital to provide me a bill stating I owe them I was told by my attorney they cant share the bill with me being that is a car accident all bills are forward to legal ***** I am the PATIENT The bill was payed out Nov 2023 and the document is dated Oct 2023 **** hospital did bill my insurance for one of the bills but they claim I didnt have insurance .My attorney was unprofessional and rude disrespectful I keep telling her I need this in black and white I dont need you to say I owe back money to charity for this hospital bill I need you to show me when I pull up the accounts is no balance I dont have to pay for my medical bills if its no lien I have a right to dispute it with hospital 33 percent for what I had 3 car accidents this is a ****** case that they cant get right instead of my lawyer working for me she working against me. ask for her not to rep me they said I cant change my att.
Business Response
Date: 05/22/2024
Dear Princess ***************** have received your concerns and will be investigating this matter internally with our management team.
We are truly sorry to hear about your experience with our firm and look forward to making this right.
It seems that you have reached out to our Client Experience Team with your complaint. We will continue to look into this to make sure you receive a call back.
If you have additional details or information to provide, please reach out to our Client Experience Team.
Thank you!
Client Experience Team
*******************
**************
Initial Complaint
Date:05/21/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was talking to my phone for some information and advertisement for Morgan & Morgan popped up for the Incognito browser mass torc lawsuit. So I said I use Incognito browser often and this sounds like something that you know I'm a victim of so I contacted Morgan and Morgan and filed out all the appropriate fields for information okay they said they could take me on as a client because they handle the Incognito browser lawsuit and on December 2023 December 5th actually I DocuSign some information and became a client of Morgan & Morgan however I have heard any correspondence from Morgan & Morgan regarding the situation so I decided to call yesterday that would be May 20th and it was after hours I believe and I spoke to someone that said that my case was never assigned to a team illegal team so he forwarded some information in the system and said I'll be called back 24 to 48 hours however I just called the same number and Morgan and Morgan it's the same guy answer the phone now he wants to say that they don't handle Incognito browser lawsuit and there's a form that a lot of people are using Morgan & Morgan from the Incognito browser lawsuit but they haven't heard anything else either however I did some research and I read that once you sign the papers for client representation within one week. you're supposed to be assigned a legal team I called initially to follow up on what's going on with the case and to see if there was any settlements regarding the cuz I believe I read that class action payments have already went out months ago so the guy refused the guy I talked to at Morgan & Morgan refused to transfer me to someone I can ask a question to he he act like he was going to transfer me but then the phone hung up so between yesterday and today I guess there was some new information and put it in the Morgan & Morgan system that said that I don't have I'm not their client because they don't handle the Incognito browser lawsuit. Complaint Ads misrepresentation
Business Response
Date: 05/22/2024
Dear *******************************,
Thank you for bringing this to our attention.
At the moment, the ******************** who handles the Incognito Browser Cases, has been experiencing many delays due to the amount of inquiries they are receiving. Once the system allows them to load all the cases, you should receive communication from the department.
It may take longer than expected, but we do appreciate your patience and apologize if no one explained this delay to you.
If you have additional information or details, please reach out to our Client Experience Team for assistance.
Thank you!
Client Experience Team
*******************
**************
Customer Answer
Date: 05/23/2024

Complaint: 21743547

I am rejecting this response because: I'm still in shock by the nature in which I was treated. I would never have imagined that a lawyers office would treat a client worse than a third class citizen. I am traumatized in the manner of how I was treated and the lies I was told not to mention getting hung up on. I still wish to pursue the original damage request and hopefully one day I can heal from the trauma inflicted by Morgan and Morgan.

Sincerely,

*******************************
Business Response
Date: 05/31/2024
*******,
We understand how frustrating the wait can be however, as mentioned on our previous response, the department handling these cases are working hard to catch up with every client.
All we can say at this point is that we appreciate your patience.
Thank you!
Client Experience Team
*******************
**************
Customer Answer
Date: 06/04/2024

Complaint: 21743547

I am rejecting this response because:
I wish to move on with my desired settlement request. Based on there bus record with their clients and the treatment I received. This company is not accepting responsibility. Morgan and morgan is ignoring the fact what was told to me by the employee. I was told that I'm not a client of theirs. I received a email from Morgan and Morgan after the fact this complaint was filled and responded to I felt that they should not be sending me texts they should be responding via this complaint this made me really uncomfortable and I stated the fact to them. I just want a resolution to my settlement request I have server trust issues with businesses. I just wanna get over this so I can move on.
Sincerely,

*******************************
Customer Answer
Date: 06/12/2024
Is the next step arbitration I am ready to come up with a settlement resolution and get on with my life. Thank you
Business Response
Date: 06/13/2024
Good Afternoon *******,
Our Incognito Browser Mass Tort cases have not been established, we are currently awaiting an initial response from the courts to determine if this is a case type we can take on. There are no settlement proceeds, and we are likely years away from having funds to disburse.
We have attempted to provide this explanation, and at this point his demand for $5,000 is an extortion attempt.
We will attempt to explain this to ******************** again, but we are in no way able to disburse funds that do not exist.
Thank you for your attention and consideration in closing this complaint.
Business Response
Date: 06/13/2024
Good Afternoon ********************,

I can completely understand why you would want to put things behind you and move forward with this case. We share that desire and are actively progressing the investigation so that all clients effected by ******** incognito browser can receive a satisfactory conclusion.
However, at this time there are no funds to disburse. You are not alone with this, we are currently waiting for the courts to respond to our filing of this case. There are no updates or funds to disburse. If you feel we are the wrong firm for you, you are free to fire us.
If you would like to discuss this directly, please reach out to us:
******************* ************
Thank you,
Your Client Experience Team

Customer Answer
Date: 06/17/2024

Complaint: 21743547

I am rejecting this response because: what is this back and forth stuff what you are not reading the messages clearly I was told by your firm that I was not a client already I have already expressed that I don't not want representation by your firm. The problem I have is with your firm and the way I was treated that's what this is all about not the Incognito browser so understand this I'm seeking compensation for your companies disrepect and lies and false advertising to me a client.

Sincerely,

*******************************
Customer Answer
Date: 06/17/2024
This complaint is about Morgan and Morgan in the treatment I received from there firm. They don't seem to comprehend this. They seem t o not be reading the messages or ignoring them and trying to make this about the Incognito browser lawsuit but this is about Morgan and Morgan's false advertisement and treatment of their client I can't keep expressing this to them I'm ready to move forward with arbitration I'm done with the back and forth messages because the response doesn't fit my complaint again this is about Morgan & Morgan practices telling me I wasn't a client and that they did not handle the Incognito browser lawsuit lying to me false advertisement and hanging up in my face. I wish to continue with the settlement request
Customer Answer
Date: 06/18/2024
Date Sent: 6/17/2024 8:03:01 PM
This complaint is about Morgan and Morgan in the treatment I received from there firm. They don't seem to comprehend this. They seem t o not be reading the messages or ignoring them and trying to make this about the Incognito browser lawsuit but this is about Morgan and Morgan's false advertisement and treatment of their client I can't keep expressing this to them I'm ready to move forward with arbitration I'm done with the back and forth messages because the response doesn't fit my complaint again this is about Morgan & Morgan practices telling me I wasn't a client and that they did not handle the Incognito browser lawsuit lying to me false advertisement and hanging up in my face. I wish to continue with the settlement request
Initial Complaint
Date:05/15/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I hired Morgan and Morgan almost four years ago. And after settling the case 3/24 I have been receiving the worst treatment from my attorney. Hes mad because I complained after years of minimum communication, lack of care, 3 different attorneys because two was no longer with the firm and the 3rd one in my opinion being unprofessional , several paralegals for one case he wants to drag out the process of releasing the funds it went from the first or second week in may to being emailed today expect to wait another two weeks also stating h*** (try) getting it to their accounting department (In a Wednesday h*** try after four years basically) Im not getting anywhere with attorney as he lacks care and is never available for actual assistance. I also plan to make a report to the bar association as the conduct overall has been poorly conducted. Aside from them forgetting me twice theyre still lacking compassion for their clients.
Business Response
Date: 05/15/2024
********,
Kindly be informed that we have promptly escalated this matter to the relevant parties to ensure smoother interactions moving forward. I have also noticed that since the filing of this complaint, your attorney ****** engaged in a conversation with you on 5/10.
Now that communication appears to be back on track, we anticipate the successful resolution of this issue. Should you believe there are any further difficulties or have additional concerns, please do not hesitate to reach out to us directly at ********************* We are committed to providing you with the assistance you require.
-Client Experience

Customer Answer
Date: 05/15/2024

Complaint: 21715272

I am rejecting this response because:
The communication was forced after I reached out the supervisor to have the call escalated. His response has been condescending and no useful. He still trying to drag it out. Taking his time to get my daughter funds released after weve been patient 4 years. I believe the resolution is our check in our hands not being played with like puppets.

Sincerely,

*****************************
Business Response
Date: 05/30/2024
Good afternoon,
We were able to speak with your legal team and were informed you were able to receive your settlement funds. Please know that we are committed to resolving this matter to your satisfaction. I apologize for the distress and inconvenience this has caused you. We value your trust and take our responsibility to advocate for our clients very seriously. If you have additional concerns or would like to discuss this further in detail, please do not hesitate to reach out to us directly at ******************* or ************
All the best,
Client Experience
Customer Answer
Date: 05/31/2024

Complaint: 21715272

I am rejecting this response because:
Although I still got the run around for the settlement which might I add they got majority of it dont seem like anyone within the law firm or its management cares about the errors the attorneys are making. I still feel had they not forgotten my case I would be better off and the attorney up till the day I picked up check from the attorney was unprofessional so the problem was never resolved about the attorneys lack of attention to the case
Sincerely,

*****************************
Initial Complaint
Date:05/14/2024
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have a case with Morgan and Morgan since May2022. The first lawyer I had never gave a resolution and never had any type of communication. Then the lawyer was switch to a new one, he started well with communicating on the case. However, all of a sudden now the lawyer is not communicating with me. I have called, left messages and sent emails and havent heard back. Its been 2 months since Ive heard anything and now going into 3.
Business Response
Date: 05/15/2024
****,
I sincerely apologize for any dissatisfaction you may have experienced with our firm. Your feedback is deeply concerning, and we want to assure you that we take these matters very seriously.
First and foremost, we are truly sorry for the lack of communication regarding your case. This is not the level of service we strive to provide, and we understand how frustrating it must have been for you. Your feedback is invaluable in helping us improve our services and ensure that no other client goes through a similar ordeal.
Please know that we are committed to resolving this matter to your satisfaction. If you would be willing to discuss your experience further and provide additional details, please don't hesitate to reach out to us directly at ******************* or **************.
Once again, I apologize for the distress and inconvenience this has caused you. We value your trust and take our responsibility to advocate for our clients very seriously. Thank you for bringing this matter to our attention.
Sincerely,
Client Experience Team
Customer Answer
Date: 05/25/2024
I was assigned a new lawyer and they contacted me.
Customer Answer
Date: 06/12/2024
I was assigned a new lawyer and they contacted me.
Initial Complaint
Date:05/10/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was in an auto accident on August 16, 2023, and retain Morgan and Morgan shoryly after. Throughout my experience with them they have been Noncommunicative, incompetent, and unprofessional. I have been handed off to multiple case managers who in the process have mishandled my case due to information not being handed off to the next case manager. I have multiple documented Experiences of calling and leaving messages to speak to my case staff without hearing from them. The agreement I signed with them outlines that they have 24 hours to reach back out to me, which has rarely been fulfilled. I have even gone as far as to reach out to their client experience team and have filed multiple complaints with him. I have gone weeks contacting them without hearing back from them. Most recently, Morgan and Morgan said that I missed an independent medical exam (IME) requested by my insurance company. The purpose of this appointment was to corroborate my injuries with an independent party. This appointment was set up by my previous case manager, who is no longer with the company, and I did confirm with her the minute after the appointment finished that I did attend the appointment. Today, my lawyer calls me to say that they will Be dropping the case due to me missing this IME Requested by my insurance company. I indeed did attend and I called the independent medical provider who saw me on January 10, 2024 to confirm that I did attend the appointment and they also stated that they sent the report to Morgan and Morgan as well as to my insurance company. Had I not kept record of me attending this appointment my lawyer would have dropped my case for no reason. This Complaint is to formally state the incompetence of Morgan and Morgan in Handling my auto accident injury case. The amount I agreed to pay Morgan and Morgan is 40% of my case settlement.
Business Response
Date: 05/14/2024
We're genuinely sorry for the frustration and inconvenience you've experienced. Your feedback is invaluable to us, and we're investigating this matter to ensure its addressed promptly. If you have additional details that you would like to discuss please do not hesitate to contact us at ******************* -Client Experience
Initial Complaint
Date:05/09/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
1
Business Response
Date: 05/09/2024
*****,
Thank you for your feedback.
We're here to help and resolve your concerns.
Please reach out to us directly so we can assist you further,
Client Experience Team
*******************
**************
Initial Complaint
Date:05/06/2024
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had a slip and fall case back in September 2023. I hired Morgan and Morgan and it has been difficult trying to stay in the loop about my case. Physical therapy went on from September until March of this year. When my treatment was done, my legal team updated my case saying it was in negotiation and the company where I was injured was going to settle out of court. I finally was able to get ahold of my case manager *************************, and he told me all he needed was billing records from my medical provider and he could send the demand letter in. He emailed their records department on 4/19/24, and I haven't been able to get ahold of him or my lawyer ever since. I just want to get this whole thing over with. I haven't worked since September of last year, I'm drowning financially, and they don't sign documents for settlement loans so I can't get an advance to help me catch up. Can someone please help me out and help me get this whole thing resolved. My name is *******************, case: Reference Number: ******** Case Name: *********************** Academy Sports and Outdoor, Inc.Please get back to me as soon as possible
Business Response
Date: 05/09/2024
****, thank you for your feedback.
We are sorry to hear about your financial struggles at this time.
Please reach out to us directly so we can assist you further.
Client Experience Team
*******************
**************
Customer Answer
Date: 05/10/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************

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Morgan & Morgan is NOT a BBB Accredited Business.