ComplaintsforRed Lobster Hospitality, LLC
Restaurants
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Complaint Details
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Initial Complaint
06/24/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
Wednesday June 22nd about 8:30 pm I made call for delivery and asked to speak with manager which was ( Deserie ) I asked her how many barbeque shrimp on the special being offered and she said 18ct, I said ok give me that along with sides and biscuits. When I received my delivery I only got 10 shrimp, the rice was hard, the biscuits were dry and crumbling. I called red lobster ask for Deserie Manger, I told her I only got 10 shrimp not 18 and the rice was hard, the biscuits are dry / crumbling, she said oh I meant to tell you 12 not 18 shrimp, then immediately replied oh the chef said 10ct. I said the service was not adequate and before I could say anything she replied I'm sorry about that. Then it got silent as if I was on hold, then disconnection. I called back and it just rang. My Red Lobster Order# ***************** Paid online credit card Total $29.50 I sent complaint through Red Lobster Servey and called Human Resource Department*********** Twice recording only each time said were in meeting today try later. This was my first time after 4 years not eating there.Business response
08/03/2022
Business Response /* (1000, 5, 2022/06/28) */ Thank you for giving us the opportunity to address our guests concerns. A refund request has been submitted for the order. We apologize to our guest.Initial Complaint
06/23/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I placed a curbside order for the Shrimp Linguini Family Meal. I received my order and politely asked the associate if the extra Alfredo sauce I requested was added to the order. She walked away saying that the extra sauce is on the pasta. I checked my order and noticed there was no sauce on the pasta and the extra sauce was missing. I called and asked to speak to the manager. The man on the line stated his name was Ronald and that he was the manager. I told him that my pasta was dry and there was no extra sauce. The manager explained that what I was saying was not true because he made my order. He then said what is your ticket and I can see if you were charged for the extra sauce. I told him and he said, Well I can charge you for extra sauce. I responded that I am okay paying for extra sauce but the noodles I had are dry. I said I can come in and show you what I see. He said I know there's sauce in it, but it is congealed in the pasta. I asked if it was on the bottom because I could not see it. He said no the right portion of sauce was added to the pasta. I told him I was coming in and he said he would meet me up front. I came in and took the pasta out to show him and he said he did not need to see it because it was right because he prepared it. He then explained the cheese congealing & that I needed to pay for more sauce. I again asked him to look, and he refused and went on explaining the portions in a condescending tone as if I had trouble comprehending. At no point did he look at it and he never apologized. I told him that he was not being customer friendly and that I would never treat a customer the way he treated me. He said I am not being rude you got the right portion. I then said the pasta was so dry I thought they made a mistake and gave me shrimp scampi & he said do you want to pay for more sauce. I said no I would like a refund. Ronald at no point apologized and continued to discount my complaint. That food should have never left the kitchen.Business response
08/03/2022
Business Response /* (1000, 5, 2022/06/26) */ Thank you for giving us the opportunity to address our guest's concerns. We have issued a refund for the order and apologized for the circumstances he encountered. We look forward to serving Mr. ****** in the future. Consumer Response /* (3000, 7, 2022/06/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) I didn't receive a response or apology. I haven't received a refund Business Response /* (4000, 9, 2022/06/28) */ We have emailed the guest an apology for his experience and advised a refund has been processed. The guest can expect the funds in his account within 3-5 daysInitial Complaint
06/17/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
On June 9, 2020 to visit red lobster in Atlanta Georgia on Lavista Road. I ordered a bacon burger cooked medium the bacon with Burt the burger was well doing completely disgusting I left feedback no one followed up with anything I want a refund this was disgusting my meal was not cooked it was supposed to be cooked I am a silver member I eat at red lobster all the time this particular trip was the worst.Business response
08/02/2022
Business Response /* (1000, 5, 2022/06/18) */ Thank you for bringing our guest concern to our attention. We have issued a gift card for our guest to use upon his return visit or another takeout order.Initial Complaint
06/10/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I placed an order online for Red lobster to be delivered to my house on Friday, June 3rd, 2022. The order was placed at 8:07 pm. The order confirmation number is ******************. Even though it said it was delivered my order never arrived. I contacted ******** about my order never being delivered because it is their driver. However, ******** said Red lobster would have to be the one to refund me seeing as though I ordered my food through the Red Lobster website. Supposedly, an agent in guest relations for Red lobster has submitted for me to receive a refund but I have not received it. It has passed the time that my refund is supposed to be back on my card. I gave him the info he asked for which is my name and the last four digits of the card that I used to place the order. I want my full refund of $39.38. Not only did I wait over two hours for my order but it never arrived. ******** had notified me that they did refund you guys so you can properly refund me my money for not receiving my order. No one had money to waste. Thank you I hope this will be resolved soon. I want my refund to my original payment method.Business response
07/29/2022
Business Response /* (1000, 5, 2022/06/14) */ The refund has been processed for the delivery. The guest can expect the funds to reflect in her account within 3-5 days. Thank youInitial Complaint
05/28/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
My family, friends and I went to Red Lobster located at 4805 S. Hulen Street HULEN MALL, Fort Worth, TX 76132. I had called ahead to make reservations for 5:30, but we arrived at 5. We were seated at 5 pm and ordered food and drinks at 5:15. We started receiving our drinks sporadically and most of them were incorrect. The waitress, Danea, began slamming drinks in the table while walking away. We were still waiting for our food at 6 pm and when we inquired, the restaurant manager said I food had just been put in 11 minutes ago! He said he would provide us with a 50% discount; however, our other issue was with the waitress. She continued mouthing things and speaking under her breath while slamming things and walking away. I'm not sure why SHE was upset as WE were inconvenienced the most! This was THEE worst customer service experience EVER!!Business response
06/21/2022
Business Response /* (1000, 5, 2022/06/02) */ Thank you for giving us the opportunity to address Ms.*******'s concerns. We have reached out to our guest and will be sending a gift card for a return visit. We look forward to Ms.******* dining with us again. Consumer Response /* (2000, 7, 2022/06/02) */ (The consumer indicated he/she ACCEPTED the response from the business.)Initial Complaint
05/27/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
Today May 26th 2022 around 1:30 p.m. I decided to dine in at the Red Lobster in Bridgeport Connecticut I order a seafood platter for $32 but I couldn't enjoy it because the food was very salty when I told the waiter about the food being very salty she told me that other customers complain about the same thing then I talked to the manager on staff and the only explanation she give me that the breading was very Sailty and that's how they make itBusiness response
06/17/2022
Business Response /* (1000, 5, 2022/05/29) */ Thank you for giving us the opportunity to address our guests' concerns. We have submitted a refund request for his visit and will be sending him a gift card to use for a return visit. We look forward to his next visit with us. Consumer Response /* (2000, 7, 2022/05/31) */ (The consumer indicated he/she ACCEPTED the response from the business.) They did make it rightInitial Complaint
05/11/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
On 5/10/2022 My Family and I went to the Chula Vista Red Lobster (Store 0519). My Wife received an Email stating All You Can Eat Shrimp is Available 5/9/2022 All Week Only exception is Time Square. We asked for the All you can eat shrimp. Haylea The Manager said they don't have it today (5/10/2022) Because it is a Holiday. I asked What Holiday, they said Mexican Mother's Day. I told them we live in the US and that it is not a recognized Holiday in the United States, even though my wife is Mexican. She advised us that since they are close to the border AND BUSY and get more customers, that they will not honor it. I called La Mesa and Sports Arena Red Lobsters which are located in San Diego but are 40 mins drive away, And they were surprised from the response from the H Street Red Lobster. They Both said they are doing the All you can eat shrimp. I advised Haylea to look at the fine print etc. which states ALL Red Lobsters in the United States are participating in this event except the one mentioned above. She told us we can go to a different Red Lobster if we liked. I felt very offended. We did not feel comfortable being there, especially with the way we were treated in front of our kids, and left. I called later, and asked to speak to the general manager. Haylea picked up and stated he is too busy to talk. I left my Number and still have not received a call back. I wasted my time and Gas which in San Diego is EXPENSIVE $6.00 a gallon, in which Red Lobster did not follow through on their own Advertisement (False Advertisement). I dont know why ONLY this Red Lobster would do that. If it is a racial issue. I recommend Haylea to be racially sensitive to minorities and do classes / training.Business response
06/17/2022
Business Response /* (1000, 8, 2022/05/27) */ Thank you for giving us the opportunity to address Mr. ******'s concerns. Our General Manager has already spoken with Mr. ****** regarding our current offers and he was issued a gift card, as a courtesy. Our Director of Operations has also reached out to Mr. ****** about his concerns. We greatly appreciate his feedback and look forward to serving him in the future. Consumer Response /* (2000, 10, 2022/05/31) */ (The consumer indicated he/she ACCEPTED the response from the business.)Initial Complaint
05/09/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
On 5/8/22, Mother's Day, my fiance and I went to visit my mom. She did not want to go out due to large crowds and Covid still being an issue. So we placed a delivery order on the website. It took over an hour and a half to receive our order, but that was understandable due to the holiday. We each ordered 3 from the Sea. When our order arrived, my entree (shrimp linguini alfredo) was not there. I immediately called the Wyomissing restaurant, thinking they would send it immediately. They told me that I could either come in to pick up the entree, or I could come in another day. I said I was here with my mom, that I was not going to run across town and miss spending time with her. I asked them to just give me a refund for the entree only. The manager said that they have no access to my credit card, that i need to call Doordash since they contract with them. I found the 800 number for Doordash and called them. After waiting on hold for 20 minutes, I was informed that I would have to get a refund from the restaurant, since Doordash had no access to my credit card. So which is it? The gentleman from Doordash put me on hold and tried to call the restaurant, but could not reach anyone. He told me he would be emailing them a request for a refund. I shared some of my mom's entree, since it was a large portion. I also had my shrimp and salad (they sent me a house salad instead of the Caesar salad I ordered, but that was no big deal). I called the restaurant again, as I was just going to pick up the food on my way home. Nobody answered, which I understand since it was Mother's Day and I am sure they were busy. I found an email address for the restaurant. I emailed them, but have not heard back as of yet. I would just either like my entree or a refund for the food I did not receive.Business response
05/12/2022
Business Response /* (1000, 5, 2022/05/10) */ Thank you for brining this to our attention. We will be contacting our guest and will issue a gift card for a replacement meal and for her inconvenience. Consumer Response /* (2000, 7, 2022/05/11) */ Forwarded message From: Sharon ***** <************@gmail.com> Date: Tue, May 10, 2022 at 12:13 PM Subject: Re: BBB Complaint Case# ******** (Ref#XXX-XXXXXXXX-XXXXXXXX-X-XXX) To: Better Business BureauInitial Complaint
04/24/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I got food poisoning for the third time from Red Lobster and I've had it. It's dangerous cooking with fish and serving it to people badly. I went in and asked for a refund in my 72$ purchase, manager was unprofessional and quite rude and told me to file an insurance claim. I have pictures of my vomit and she expected me to go to the hospital. No it's food poisoning, you throw up a violently, feel sick for a day to several days. Every time I have the lobster or anything lobster shrimp related at Red Lobster I get very sick. This is the third time. I'll be filing with the Health Department as well.Business response
05/24/2022
Business Response /* (1000, 5, 2022/05/05) */ We have reached out to our guest regarding his concerns. We are waiting to find out what location our guest dined at so we can further assist. Once we hear back from our guest we will be happy to fully address his concerns.Initial Complaint
04/20/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I have been a Red Lobster customer for many years, but today I ordered delivery on********* and the food I received is overcooked and not fresh. Later I even felt stomachache and had issue with diarrhea. The restaurant location is 1901 N Prospect Ave, Champaign, IL 61822. And I ordered a 12oz NY Strip with added Walt's Favorite Shrimp, Maine Lobster Tail and garlic Shrimp Scampi. My order total is $63.11 including service fees on*********. I have reached********* several times and they said they cannot help. I have attached the receipt of my order in this complaint. I would like a full refund of my order since it is unfair for me to pay for something that got me sick.Business response
05/13/2022
Business Response /* (1000, 5, 2022/04/25) */ Thank you for giving us the opportunity to address our guests' concern. Our restaurant manager has made attempts to contact our guest. As a gesture of goodwill a gift card is being sent for a return visit. We are confident his next visit will be what he expects from Red Lobster.
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Contact Information
Customer Complaints Summary
158 total complaints in the last 3 years.
83 complaints closed in the last 12 months.