Complaints

This profile includes complaints for HSN's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  HSN

  1 HSN Dr Saint Petersburg, FL 33729-0001

  
• 

  HSN

  6130 Preservation Dr Chattanooga, TN 37416-3600

• 

  HSN

  14043 CROWN COURT WOODBRIDGE, VA 22193

• 

  HSN

  1010 Cannons Ct Ste D Woodbridge, VA 22191-1455

• 

  HSN

  8 Thornton Rd. Oakland, NJ 07436

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/22/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order number ********** I ordered on 1-17-25 and haven't received any updates from *** I contacted *** they told me the package was lost. Contacted HSN to get a new item shipped and they refused. I need a new item overnight shipped to me immedietely.

  

  Business Response

  Date: 01/22/2025

  We apologize for the lack of tracking updates from the shipper. According to *** tracking number 1Z202807YW05130747, your order is scheduled for delivery on January 25, 2025, by 7:00 PM. The initial expected delivery date when order was placed, was January 27, 2025. Should you not receive your order by January 27, 2025, we kindly request that you contact us.

  Customer Answer

  Date: 01/23/2025

   
  Complaint: 22837632
  
  I am rejecting this response because: I have repeatedly told you that the package is lost. *** has repeatedly told me the package is lost. Either you (HSN) or *** Need to own this mistake and overnight shipped me a new Item.
  
  Sincerely,
  
  **** **********

  

  Business Response

  Date: 01/23/2025

  Hi,

  Per tracking on ******* this order arrived at the local facility in **** this morning 1/23/2025 at 9:48AM and is expected to be delivered by Saturday 1/25/2025. The package does not appear to be lost, it was in transit to the local facility within UPS.

  Customer Answer

  Date: 01/24/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** **********

• Initial Complaint

  Date:01/22/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  PLEASE REMOVE MY EMAIL FROM ALL MARKETING EMAILS - I HAVE UNSUBSCRIBED REPEATEDLY. WHY - WHY - WHY **** YOU STOP SENDING ME EMAILS. 4 TODAY. IT IS SUCH A NUSISANCE ON MY WORK EMAIL. HOW DO I REPORT THIS TO THE RIGHT PERSON. I HAVE UNSUBSCRIBED EVERY DAY. HELP ME. THIS IS HARASSMENT AT THIS POINT. WHO DO I CONTACT. I WILL TURN THIS OVER TO OUR LEGAL COUNSEL - I DONT KNOW WHAT ELSE TO DO.

  

  Business Response

  Date: 01/22/2025

  I apologize for your inconvenience. I have asked IT to manually remove your email ****************** Please allow 10 days for this to take effect. 

  Customer Answer

  Date: 01/23/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  However, if after 10 business days I continue to receive emails I will contact the BBB again. 
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:01/16/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have contacted HSN over 10 times to remove me from their email list. Ive called customer service, *** sent chats and emails and I continue to be bombarded with their emails. I have asked them to stop sending me emails but they continue.

  

  Business Response

  Date: 01/17/2025

  Hello,

  I have manually requested our IT department to unsubscribe the email address. Please allow up to 10 days for this process to be completed.

  Customer Answer

  Date: 01/17/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:01/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1/8/2025 - attempted to order a pair of earrings (item *******) on-line which I had seen on HSN-TV, adding in a $10 off. Save on a single-item purchase of $10 or more. Use code ****** coupon which I had received in an email from HSN (and this coupon remains on their website still today).- I called HSN **************** at the number identified on the TV screen *************), to ask why I couldnt enter the coupon after several attempts. The **** kept trying and couldnt understand why the coupon wouldnt work, so she had to transfer me to someone else after 9 minutes on the phone. - I was then connected to ****** who also could not get the coupon to work. He then stated the item (the earrings) must be excluded from the coupon. I stated that there was nothing anywhere that stated anything about ANY exclusions, so how is the customer supposed to know that?- I said I would like him to escalate my query to the **** then had to explain to him that meant the Manager on Duty. By now another 11 minutes on the phone call had passed. - ****** said he would have to put me on hold for a few minutes to which I responded that I had spent 20 minutes already, so could someone please call me back to explain why the coupon couldnt be used, because this was basically a form of ************** I also indicated that if I did not receive a call back, I might pursue the issue with the BBB.- That same evening, I received an email stating Id left something in my cart which of course I did, because I couldnt use the coupon.- It has been 2 days with no call from HSN ****************, and the coupon remains on their website.- For resolution, I would like to purchase the earrings and apply the advertised $10 off coupon.

  

  Business Response

  Date: 01/17/2025

  Hello,
  
  I apologize you were not able to use coupon ******* to order ****** the earrings.  I took a look at the coupon
  and the item number to see what information I could find.  Our coupons typically have restrictions that can be
  found on the coupon where the asterisk is visible, so please check there.  I also looked at item ****** and the first thing I noticed is
  it's a clearance item and they are usually not eligible for coupon use.

  Customer Answer

  Date: 01/21/2025

   
  Complaint: 22796623
  
  I am rejecting this response because:
  There is NO indication that the coupon excludes the item I was ordering. Nothing on the coupon states that clearance items are excluded. I spent considerable time with 2 HSN ***** on the phone, and neither of them could explain WHY the coupon would be excluded from use. I thereby stand by my previous statement that this is a form of customer bait and switch.
  
  The parent company, ***, has always stood by its customers to ensure customer satisfaction.I would like ******************** to honor that customer satisfaction guarantee, especially when they have acted in an arbitrary & capricious manner. I should be contacted by them via email so that I can place my original order with the $10 off coupon that they emailed me and that appeared on their website.
  Sincerely,
  
  ***** *********

  

  Business Response

  Date: 01/23/2025

  Please accept our apologies, for the frustration this experience has caused.  Our coupons have restrictions that apply which can be located under the asterisk in the email or webpage.  Sadly, clearance items were excluded from this coupon and the item you wish to purchase was not eligible.
   
  On the order check out screen at the top of the page it explains the coupon code was invalid and to See details for further explanation.  This is shown on the picture you provided under IMG_2670

  Customer Answer

  Date: 01/23/2025

   
  Complaint: 22796623
  
  I am rejecting this response because: the HSN respondent is stating something that is FALSE for that coupon at the time. TWO different HSN **************** ***** were as puzzled as was I, at WHY the coupon could not be applied. I spent 20 minutes on the phone with them, after being transferred to the second Rep. who stated there was no MOD (Manager on Duty) with whom I could escalate my query. I have indeed noticed that since my initial conversation & this complaint to BBB, a subsequent coupon offered does detail that clearance items are excluded, but there was no such posting when I attempted to order my item.
  
  This is careless business practice at best, and the business should make good on the coupon that they offered which did NOT state anything about Clearance or any other applicable exclusion to the coupon I was attempting to use. Had there been an applicable exclusion, one would certainly expect the **************** ***** on the phone call to have been able to explain that to me. I am really amazed that this business which is owned by a very customer-friendly & responsive company (***) is NOT being responsive to me or the BBB when this incident was clearly a form of bait & switch. It was NOT an expensive item, but I care more about my time spent in trying to order it, and  the DISHONESTY of the HSN respondent/s to this complaint.
  
  Sincerely,
  
  ***** *********

• Initial Complaint

  Date:01/08/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/27/2024, I tried to complete a transaction for a refurbished Mac Book with their flex payment plan. I was denied and my order was cancelled, but payment was still processed and has been pending ever since. Ive contacted my bank and HSN multiple times to have the funds released. My bank says HSN has to release authorization for the charge. HSN says it is up to my bank. I keep getting the run around and HSN has said on multiple occasions that there is nothing they can do. So, you can take my money with no issue, but you cant refund my money in a timely manner? Its been almost two weeks. Because this charge has been pending, it has caused other transactions in my bank account to decline and my bank has charged several overdraft fees, each being $35. Now, I am out the amount I was charged for the Mac Book PLUS the charges for overdraft fees. Who is going to reimburse me? I will not do business with HSN moving forward. I have no problem or qualms about not being approved for the product, but why still take the money? Id like my money back as quick as you took it. Day 12 and Im STILL seeking resolution. This is outrageous to me.

  

  Business Response

  Date: 01/10/2025

  Hello,

  We apologize for the inconvenience caused by the transaction cancellation. The amount of $243.43 was released upon the order's cancellation on December 27, 2024. However, it may take up to ******************************* your account. Most financial institutions typically require 3-5 business days to process such transactions. Regrettably, we are unable to reimburse any overdraft fees. If the transaction still appears on your account, please provide a copy of your bank statement for further review.

  Customer Answer

  Date: 01/14/2025

   
  Complaint: 22785608
  
  I am rejecting this response because:

  Due to waiting for more than 12 days for the funds to be released, my account incurred over $70 in overdraft fees. I should be compensated for the negligence on the part of HSN. Why should I be punished for releasing my funds outside of the 3-5 day window you spoke on? I am requesting compensation for these fees. 
  
  Sincerely,
  
  ******* *****

  

  Business Response

  Date: 01/16/2025

  At this time, we are unable to determine whether the overdraft charges incurred were a result of an error on the part of HSN.  In order to investigate further, we will need a clear copy of your bank statement for the entire month(s) in question.  This information can be obtained through your financial institution and will assist us in our investigation.

• Initial Complaint

  Date:12/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an item online iPad Pro and They sent Me an Apple Watch. I called and they resent it since it was the wrong item. They sent same thing again. I called and supervisor said oh I remember this it was a mix up and we cant send you the iPad for the price we listed. Order#: ********** Est. Arrival by Saturday November 23 138-3249 Apple iPad Pro 13" 1TB Wifi with Nano-Texture Glass Bundle Rose ********** | Color Only Qty: 1 $539.99 S&H: $14.72

  

  Business Response

  Date: 01/09/2025

  Hello,

  I apologize for the error regarding receiving the incorrect orders. We were notified of the issue and have taken corrective measures. Regrettably, we are currently out of stock and unable to fulfill any orders at this time.

  Customer Answer

  Date: 01/09/2025

   
  Complaint: 22721307
  
  I am rejecting this response because:
  
  

  The item is still available in a different color possibly they have just changed the item number which in the original post they had the wrong item number with the correct picture.  They are trying to say they dont have it in stock but they really do and I ordered it twice before and talked to customer service **** on the phone and via chat and they assured me that they had it in stock and they would send it to me but yet I continue to get the wrong Product. 
  they just know they screwed up and do not want to sell this item for this price when they do have it in stock  
  

  
  Sincerely,
  
  ******* ***

  

  Business Response

  Date: 01/22/2025

  I apologize for your inconvenience. Upon review of our stock, while we have Apple Ipad Pro 13s with the same bundle you originally purchased, the specs for the Ipad are not the same. Yours was 1TB of memory and the one we have available is 2TB, therefore we are unable to match the price you originally.  We would only be able to do that if the bundle AND specs were the same.

  Customer Answer

  Date: 01/27/2025

   
  Complaint: 22721307
  
  I am rejecting this response because: they have them in stock under the correct item number.   If they keep saying they dont have it then they need to guarantee me one at that price, like I was told by numerous customer service *** many times when one becomes available  

  Sincerely,
  
  ******* ***

• Initial Complaint

  Date:12/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for a Christmas gift just received it today and so disappointed as when I received the item from the company it came with something all over it. I will not be able to get another one in time for Christmas delivery. I spoke to ****** at HSN and there resolution was a $7 credit I am appalled at that. I understand that I can return the item for a full refund but that doesn't help me with my Christmas gift as it was for my grandson. I'm asking that they refund my money I don't think they would be at all happy if this happened to them.

  

  Business Response

  Date: 01/10/2025

  We apologize for the condition of your order. On 12/19/24, we offered you a $7 partial refund to keep it or the option to return it for a full refund. We sent two emails with return labels, but they haven't been used yet.
   
  I've arranged for another return label to be mailed to you via ****. If you decide to return the order for a full refund, please ensure it's postmarked by 1/31/2025. Returns after this date won't be accepted. Thank you for your understanding and patience.

  Customer Answer

  Date: 01/14/2025

   
  Complaint: 22711797
  
  I am rejecting this response because as I advised them this was a Christmas gift and they were not able to get another one out to me in time.

   

  I don't feel $7 is a viable credit amount. 
  
  Sincerely,
  
  *** ******

  

  Business Response

  Date: 01/17/2025

  We apologize for the condition in which this merchandise was received and understand your concerns due to this being a gift. However, we are unable to offer any additional credit beyond the $7 that has already been offered to keep the item as is. 
  
  Should you wish to receive a full refund, please return the merchandise using the *** return label we sent on 1/14/25 for this order. Once we receive and process the return, a refund will be promptly issued. 
  
  Thank you for your understanding.

  Customer Answer

  Date: 01/17/2025

   
  Complaint: 22711797
  
  I am rejecting this response because:

  It is not acceptable I will no longer be purchasing anything from this company and definitely will be telling all my friends and family not to either. 
  
  Sincerely,
  
  *** ******

• Initial Complaint

  Date:12/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November ****** I ordered a pair of silver jeans from **************************. Received package 11/7/24 Jeans did not fit. Removed the ************************** return label and returned to hsn for a refund. The return label was returned to ********, *******. I returned the package with new silver jeans with tags still on and has only tried them on one time. They did not fit and I put jeans back into package they were originally and placed on the label that I peeled on the Receipt/Shipping label sent to me in the package and returned by ***. The date was prior to 11/28/24 and/or the very next week. HSN supervisor named ******** told me I was lying and they would not issue a return as the package is now lost. I do not have the return tracking number unfortunately. HSN is refusing to credit my account for price of jeans. The jeans cost me $79.00 and the package was returned with return label that was sent on packing label that came in package that jeans arrived. This supervisor "********" keep telling me that they did not sent return label and I offered to take a picture of it and send to them for proof. She said she would not receive a picture of label with all the information so she could see what I am talking about.

  

  Business Response

  Date: 01/09/2025

  I apologize for how you were treated. Regrettably we don't show the order was returned. However, we do show the charges were disputed with your credit card for order **********, and a refund was issued via that dispute process, therefore HSN cannot issue a refund too. 

• Initial Complaint

  Date:12/19/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received an item today (December 18, 20**) that I did not order. I called HSN this afternoon at 2:25 pm and spoke with ***** requesting to send me an original invoice and a return label. I was told that would be sent via ****************************. This item, different color, was originally ordered on 11/29/** but returned. I received it on 12/10/** but returned on 12/12/** via the post office at 10:28 am. I was able to print off an easy return label for said item. It was returned because there were no assembly instructions for the attachments making it inoperable. I called HSN again at 8:07 pm because I was unable to print off an easy return label through the post office to return the item I did not order. I spoke with ******* who insisted I had to return it with a *** label even though I have proof the first one was sent back through the post office. On the return form I clearly indicated the reason for the return #** DIFFICULT TO OPERATE/ASSEMBLE and the credit preference #1 REFUND PAYMENT METHOD. I also added No assembly instructions for attachments. Unable to use.I expected a full refund but instead received another of the same item I returned and in white. I did not request an exchange.

  

  Business Response

  Date: 12/20/2024

  Hi,

   

  The customer placed the original order ************ on ************************ on November *******. A digital exchange was processed on ************************ on December 10, 2024, under order number **********. A prepaid return label has been sent for the exchanged order. A refund of $29.15 will be issued once the orders are returned. The returning tracking number given for PO **********, **** **************************, was for a different order that is why she was able to have it sent ****.
  

  Customer Answer

  Date: 12/23/2024

   
  Complaint: 22707224
  
  I am rejecting this response because:

  
  I have not received the return label for this item that I never ordered.  Someone at HSN was not doing their job because they sent me this item and did not send me the return label by postal mail

   

  
  Sincerely,
  
  *** *******

  

  Business Response

  Date: 01/09/2025

  Hello,

  I apologize that you had not received the return label as you requested and thank you for informing us.   I took a look at your account, and I see that you have received the tracking return label at this time.  The item has been received and processed at the warehouse, and it was refunded 12/31/2024 to your original method of payment.
  
  

  Customer Answer

  Date: 01/13/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  HSN received the returned item(s) and processed a refund.

  
  Sincerely,
  
  *** *******

• Initial Complaint

  Date:12/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered items from HSN for Christmas, found similar items at a local store for cheaper. Tried to return them but a **** or *** label was not provided so I used their website to try and print one and it said one was not available that I would have to print one myself and take to a vendor of my choice and pay for it. When taking it to said vendor it will cost me double the price to return a very small item. I reached out to HSN through Live Chat and to see if they would provide a shipping lable for return at they typically provide for all other products at a cost of $7.95 for 5 lbs or less or $9.95 for more than 5 lbs which they typically decuct from the return price. Live Chat told me they could not provide a label either and that if I wanted to return I would have to pay double the proce of the item(s) to return them. They are not consitant with their return policy allowing some items to use *** and **** through them and their rate and others you have to pay a large rate for if you send it back!! This is false advertsing when the options on their packing slips clearly state Option 1. East Returns with **** or ***.... or Option 2 Standard Return. No where does it say you will be forced to use Option 2 to complete your return and pay double!!

  

  Business Response

  Date: 12/20/2024

  Hi,

  I apologize for your concerns with the return of order **********. Should you choose to return an item for buyer's remorse, HSN does not assume responsibility for the return shipping cost. The cost to return on your own would vary depending on the size, item and carrier used. As a courtesy, I have added $5 in store credit to your account.

  Customer Answer

  Date: 12/20/2024

   
  Complaint: 22705646
  
  I am rejecting this response because: $5 refund is not acceptable when the screen shot from the packing slip that was received with the 5 items I wishes to return even shows if they would have included a return label it would been at least $7.95 if it was u see 5lbs and $9.95 if it was over lbs.  I ordered 5 items, received all 5 items, and want to return all 5  items in the same box In which they were received!  If HSN can mail it at their corporate rate then they should be able to provide a return label for that same corporate rate!!  Instead of saying of saying I have to pay to ship it back and when I do carriers such at **** or *** say it will be double the price do to size of box.  So I can spend money to buy a smaller box!! HSNs own website and their hosts even say 100% satisfaction guarantee or you can return it and the shipping label says under option one that they will provide a shipping label!!! Lastly I never said it was buyers remorse!! I said it was because I found similar items cheaper!!
  
  Sincerely,
  
  ****** *******

  

  Business Response

  Date: 01/09/2025

  Hello,
  
  As a one-time courtesy, we are issuing a return label for the requested orders. Please package these orders into one box and use the prepaid return label to have these returned to HSN at no cost to you. A refund will be issued once the returned orders have been processed by our warehouse.  
  
  Please do not hesitate to contact customer service at the time of future order placements should you wish to confirm the return process of any item(s) prior to completing the order. 

  Customer Answer

  Date: 01/19/2025

   
  Complaint: 22705646
  
  I am rejecting this response because: There is no attached Packing slip.  What is attached is the scanned copy of the back of the original Packing slip I provided with the terms on it.  
  
  Sincerely,
  
  ****** *******

  

  Business Response

  Date: 01/23/2025

  Hello,
  
  I apologize that you are upset because a packing slip was not included with the call tag.  HSN is not able to send a copy or the packing slip.  We instruct our customers to write the their information on a piece of paper and put it on the inside of the package.  Please write the following information for order 1990610238:
  
  Name
  address
  city, state, zip
  order number
  
  As soon as the warehouse processes the return a refund will be issued.