ComplaintsforBenevis, LLC

• Initial Complaint

  06/28/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  My name is *************************** ***** *** I am the father of *******************, dob 09/21/2006 who was seen on June 7th, 2023, Franklin *********************** ********************************************* for extraction of her four wisdom teeth. I am formally contacting you in regard to the letter (attached) I received from peach **************** insurance. I have attempted to reach your dental office by phone several times on recorded calls and your call center is the most unprofessional service I've ever encountered. Multiple times they didn't even ask my name, number or what it's in regard to. In-addition, my interactions with your staff, particularly the back area, they have neglected my children multiple times waiting for hours for cleanings after arriving on time for our appointment and told me on recordings that the insurance covers all parts the procedure my daughter would undergo June 7th, 2023. I spoke to *********** ****** care on phone June 26th 2023 which they informed me that your Franklin *********************** ********************************************* staff didn't submit the right documentation to insurance, they merely "copy and paste to insurance" dome kind of irrelevant information, NOT the correct information stating "needs to state that it was medically necessary for gas." At this point I feel completely neglected and discriminated by your employees which 2ill be submitted to the BBB and a formal complaint to the *******************************. If actions are not taken immediately to correct this matter with the *********** ****** insurance for my daughter's procedure, I will be filing a civil complaint against ******** Dental at1386 ********, *****, ** ***** for illegal practices, fraud, and child cruelty. Respectfully,Proud Father of ***************** ********************** Sky ******************** ************************************************************************ Sergeant 100% **************Connected Disabled Veteran, 12 Years Honorably Served ~ Semper ********************************************

• Initial Complaint

  06/16/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  Continuously cancels appts without contacting me. They are closed inside of posted business hours. I have been trying to get copies of my sons dental records without success.

• Initial Complaint

  05/31/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  I drove from ********* ** for an appointment set in office and was forgot about for a while then was told that they had to send paperwork off to get insurance approval. Thats has been almost 3 months and haven't heard back from nobody and when I call the customer service number they say nobody is answering and they will call me back. That is ridiculous and a complete waste of my time.

• Initial Complaint

  05/24/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  ************************* Service Date 04/19/2023 Account#******* I specifically had the front desk staff verify that my insurance would cover the exam, xrays, and cleaning. The woman told me my total would be $12 for the cleaning, and that everything else would be covered by my insurance. I just received a bill for $68. I contacted *********, who told me the insurance company denied the xrays because they are only allowed once every two years. The front desk staff told me it was once every year and that they verified it would be covered if it was within that time. My last set of xrays was in December of 2021. This appointment was ***** of 2023.********* told me to contact my insurance company. My insurance company told me the xrays weren't covered. I don't appreciate being lied to, and told that my insurance was verified and that it would be covered. I would have waited, if I knew it wasn't covered yet.I would appreciate it if ********* would waive the $68 balance due to this "miscommunication" by ********* staff.Please advise, in this email.Thank you,*************************

• Initial Complaint

  05/23/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  *********************** was supposed to do a filling and a tooth extraction on 5/16/23. He did the filling first then attempted to do the extraction. It was the most terrifying experience Ive ever had. He didnt properly numb the area he didnt even follow the proper procedure for pulling out a wisdom tooth. He tried to pull it out with force which hurt so much I was trembling. He used my body as leverage and managed to bruise me. He finally gave up and I had to go see an oral surgeon who immediately scheduled me for surgery. Its been a week and Im still in pain and the filling he did manage to do feels extremely rough. They were supposed to give me a refund but upon calling them theyve turned it around and said I owe more money. I am now traumatized and in pain.

• Initial Complaint

  05/17/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I have 2 kids in braces treatment, one has been fully paid off the other has not. Since Jan 2023, I have not been able to get in contact with any one in Ortho. My calls go unanswered, or I never receive a call back. I did look into taking my children elsewhere for treatment but, other ortho places don't like to work with equipment that doesn't belong to them. Right now my kids are stuck in braces with no options. Pippen needs to get sued for fraudulent charges to my insurance for braces and they need to reimburse me for the out of pocket cost my insurance didn't cover. If they were unable to provide the service, they should have answered phone calls or sent out some communication with a release of treatment.

• Initial Complaint

  05/16/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  On 5/13/23, I arrived at the ******* Dental location well before the 12:00 pm scheduled appt for both of my children (on a Saturday). Once we arrive, the place is dark and there is only one patient in the waiting room. I get to the counter and the young lady (who looks like she wants to be anywhere but at work) informs me that someone tried to call and the Hygienes had an emergency so if it was only a cleaning my children were coming to get, they were not on her schedule. I informed her that I had no idea what the procedure was, no one attempted to call me EVER and to check the schedule. She then says the children are not on the schedule and the look said she could care leas either way. I drive 45 minutes to these appointments and they couldnt take the time to call me? My childrens holistic health is important to me and I work so I schedule on Saturdays not because I want to but because I have to and all they had to do was actually pick up the phone to inform me. As a Social Worker, this business lacks compassion, empathy and professionalism and they will never get my business again!

• Initial Complaint

  04/28/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I paid off my balance and now the company dropped services and wants me to pay more money for services that they never completed..theyre taking money and closing accounts and saying theres no orthodontist..why do I have to pay more money for services I didnt even get completed

• Initial Complaint

  04/18/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  My name is *****************, I Was a patient at ****** dental.I had a core build up done on 06/4/2022 and crown build put on 08/8/22 at ****** dental on *********************************************************************** I have contacted ****** dental for a entire year now trying to get the crown on my tooth replaced. The crown was not done correctly which has caused severe discomfort to my gum line. I contacted ****** dental corporate office on 04/01-2022 and spoke with *************************** associate call center manager at 4:30 pm. I put in a complaint with ***************** dental location because I was treated poorly when i first went to a follow up appointment on 3-28-22 to check my crown. Moreover, while at that location I spoke with a dentist and a dental asst. and both of them told me Dentist ********************* no longer works at ****** dental. They both said, no other dentist will fix or examine my crown because they dont want to be held responsible for ************************* faulty work on my crown. They were rude and very nonchalant to the pain I was currently in. I was contacted several times and was made promises by the director ****************** I was told to come in to get my crown examined on 05/14/2022. I was then contacted by ******* a representative that worked at ****** dental in the *************** on 05/13/22 and was told that the dentist ********************* was sick and a representative would call me back to reschedule. I was never called back, and I called and left several voicemails, and nobody answered the phone or returned my calls. on 7-15-22 I spoke with customer service rep ******* He stated he will reach out to his manager ********** It is now 10-18-22 and no one has contacted me since then to schedule a appointment to get my crown redone. I should never be treated this unfairly and poorly. I have gone to several follow up appointments and have been promised my crown would be replaced and they still haven't schedule me a appointment to fix my tooth after drilling my crown down to inclusion.

• Initial Complaint

  04/12/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  After my daughter was heavily medicated by ***** Dental **** she was then verbally abused by the Orthodontist along with a staff member. Tears rolling down her face he continued to scream at her just inches from her face. He insisted thst her braces would need to come off before treatment was complete due to missed appointments. I tried to explain to the ******************** that they canceled many of the appointments & some were missed due to the pandemic. He had no concerns whatsoever & demanded that we schedule an appointment to have them removed. I miss a full day of work just to have my daughter screamed at & to be told I would need to miss another day of work. When I took my child back for the next appointment I was told that I would need to sign a completely false document stating that I requested that the braces be removed against Drs advice. When I refused to sign the false document I was told that my child would not be seen & that we would not be permitted to come back for further treatment. Now my daughter has braces which I was told were already prepaid for by her insurance & no orthodontist to care for her.

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