Complaints

This profile includes complaints for ALDI, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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ALDI, Inc. has 320 locations, listed below.

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  ALDI, Inc.

  1200 N Kirk Rd Batavia, IL 60510-1443

  
• 

  Aldi

  2310 S Kensington Dr Appleton, WI 54915-4154

• 

  Aldi

  614 W Pine St Baraboo, WI 53913-1039

• 

  Aldi

  8222 Watts Rd Madison, WI 53719-3815

• 

  Aldi

  1114 S Main St West Bend, WI 53095-4606

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/31/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For the past nine months at this location, there has been a discrepancy in nutritional facts printed on the labels of the food items that are provided to consumers. Specifically, their daily nutritional values for fat content have been skewed, so any truthful details about your daily intakes are incorrect, and they have not strived to improve upon this. It is dire. My living situation could not be any better at this point in time, but I am under a household that has chosen to only shop at this location exclusively. In the past nine months Ive gained close to over 100 pounds to my original weight prior to having contact with this Aldi. I am concerned about the overall welfare of the greater community.

  

  Business Response

  Date: 03/31/2025

  ALDI **************** called and spoke with the customer on 03/31/2025. We documented the customer's concern and advised their feedback will be routed to the appropriate department for further review. Should the customer need any additional assistance, we ask that the customer contact us at *************, Monday - Friday between the hours of 9:00 AM and 8:00 PM EST

  Customer Answer

  Date: 04/01/2025

  Dear ALDI Customer Service,
  
  
  Thank you for reaching out regarding my concern about the discrepancies in nutritional labels at the Aldi on 62nd and western. While I appreciate that my feedback has been documented, I would like to request a more detailed response regarding how and when this issue will be reviewed.
  
  
  Given that accurate nutritional information is critical for public health, could you provide clarity on:
  When the review process will be completed?
  What actions will be taken if errors are confirmed?
  Whether consumers will be notified about any inaccuracies?
  
  
  I look forward to your response and appreciate your attention to this important matter.
  
  
  Sincerely,
  ***** McPherson 
  
  
  

  

  Business Response

  Date: 04/02/2025

  ALDI **************** called and spoke with the customer on 4/2/2025. The customer was informed we require additional information to assist him with his product inquiry/concerns. The customer was informed will need the name of each product, the UPC/Bar Code and the Batch No. / Serial No. of each product. The customer was informed we work with different suppliers and this information is necessary to be able to investigate his concerns. The customer advised he does not have this information at this time. The customer was advised all of his feedback has been documented and will be shared with the appropriate departments for further review. If the customer needs additional assistance, we ask that the customer contact us at *************, Monday - Friday between the hours of 9:00 AM and 8:00 PM EST and provide the required information for each product. At this time, we consider this matter to be closed. 

  Customer Answer

  Date: 04/04/2025

   
  Complaint: 23135325
  
  I am rejecting this response because: This does not meet the inquiry of what I have found. When my initial attempts to contact the Better Business Bureau about this situation I had intentions to settle this matter incredibly quickly, but due to the terms and policy that are instituted through the Aldi customer service line, it seems my desires cannot be met. Every product on the shelf from this Aldi in particular (Their signature select line), does not meet the criteria standard for regulatory nutritional food facts. It is egregious enough to want to contact a lawyer. I dont think receiving and making phone calls when I previously have stated that this matter was of dire importance is the proper creedence to be taken out to meet customer concern. If at possible sending agents to the warehouse and production sites immediately could have cited my cause, but communicating that seems to be too difficult. As a concerned shopper and a member of the community I only ask that the proper protocols be met with urgency, when the only evidence of this matter taking place is the effects on the community.
  
  Sincerely,
  
  ***** *********

• Initial Complaint

  Date:03/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought. Ferrex mini compressor but the first time I used it the gauge was not working properly and obviously misread the air pressure delivery- over 11psi??I have corresponded over 10 times with them and sent 8 photos and a video. I was stunned to be told they wouldnt refund or replace it as they accused me of misuse

  

  Business Response

  Date: 03/31/2025

  ALDI **************** attempted to contact this customer by email on 3/28/2025 as a valid phone number was not provided. The customer has yet to follow up with ****************. If this concern requires additional assistance, we ask that the customer contact us at *************, Monday - Friday between the hours of 90:00 AM and 8:00 PM EST.

• Initial Complaint

  Date:03/25/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged twice on March 5th. The cashier at Aldi on ************ location changed me twice and Im trying to get a refund for 1 of the amount. 

  

  Business Response

  Date: 03/26/2025

  ALDI **************** called and spoke with the customer regarding their concern. Their concern was reviewed by the appropriate department. We advised the customer, our records indicate only payment settled on our end, and that they must work with their state processor for resolution. Should the customer need any additional assistance, we ask that the customer contact us at *************, Monday - Friday between the hours of 9:00 AM and 8:00 PM EST.

• Initial Complaint

  Date:03/22/2025

  Type:Facilities Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Location: Aldi Warehouse ***** Aldi, ************************ They do not have restroom services for truck drivers especially when the truck drivers are spending more then 6 hours at a location. I personally have been stuck in my truck since 12am, it is currently 8:42am and there are no restroom facilities. This can cause UTI and other health issues for people who have to deliver here.

  

  Business Response

  Date: 04/01/2025

   ALDI **************** attempted to contact this customer via phone on March 24, 2025 but was unable to speak with them. A voicemail was left requesting a call back when possible. We also sent the customer an email to contact us back for follow up to their concern.  If this concern requires additional assistance, we ask that the customer contact us at *************, Monday - Friday between the hours of 9:00 AM and 8:00 PM EST. 

• Initial Complaint

  Date:03/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11.8.24 I went to Aldi and used the self check cashier. Upon swiping my card twice and each time the transaction did not complete, the store manager noticed my confusion and offered to assist. He opened the machine and said they were having problems with it. He looked at a few things, closed it and asked if i minded to try again. I did. And it did the same, seemingly not completing the transaction. He then told me that i could go without further payment attempts and if i was charged anything to come back to the store and let him know. Upon receiving my credit card statement in December i saw the 2 erroneous charges for $138.26 each that posted on 11.10.24. I immediately went to the store only to be told that i had to call a "800" number for Aldi corporate. Not expecting this to happen and the fact that i had been traveling from ** to ** with the death of my mom i no longer had my receipt. I contacted Aldi customer assistance on ********, ******** and ********. On this last call the agent ***** said the transaction was now to aged and they could not reverse it but it would be no problem for my credit card company *********** to dispute this for me. This is definitely not the case. I called ******* on 12.31.24 and they opened a case. Only to received a letter on 1.11.** saying they closed my dispute as i did not provide a receipt. I have since escalated my concerns with ************************ offices and they have assured my that they cannot assist. However i was told by the Aldi agent on 12.31.24 that i did not need a receipt as they would not fight the payment disputes. Now i have found myself, the consumer in this ongoing battle with Aldi. I have begged and pleaded with the store manager **** to make good on his promise to me on 11.8.24, "just come back and we will take care of it". My latest visit to his store #** on 3.6.**, he assured me that i would be getting a call from his regional manager, ********. I have not received any calls. Please help.

  

  Business Response

  Date: 03/13/2025

  ALDI **************** has contacted the customer on 03/13/25, and we apologized again for the experience. We also advised that we coordinated with the District Manager who oversees this store location, and we relayed the times the customer could return to the store to be able to get a refund and that management has been made aware of this, so they can assist. Should the customer require additional assistance with this concern, it is requested they contact us at **************, Monday - Friday between the hours of 9:00 AM and 8:00 PM ET.

• Initial Complaint

  Date:03/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made an online order on 03/08/2025. I purchased several items but I noticed the strawberries were fill of mold on 03/09/2025. I went to the Aldi store I originally made the purchase from (***********, **) on 03/09/2025 to replace the strawberries. Most stores have a way to go directly to the customer service when you are returning items but with Aldi you basically have to walk through the store to get to the front and as always, there are never any associates around to help. I first got in line and wondered if I could go to self check out or where I go to make a return or exchange so with no one around to help, I skipped the line to speak with the only Aldi employee visible who was working the cash register. I explained that the strawberry I ordered was full of mold and I would like a replacement. I already had the replacement in hand, the cash register worker told me I had to stand in line. This is absurd and very poor customer service. Why doesn't ********************** have any associates around to help, why do I need to walk through the store if I simply need a refund or exchange. Why does it take waiting in line for 10 minters to simply exchange a $2 item, not including my time to drive to the store, this is a complete waste of time. I spoke with the manager of the store and he was no help, he doesn't see that the current way exchanges/refunds are done are inefficient and unfair to customer who have already spent their money. It appears that Aldi cares more about taking your money then providing good service on all fronts. Just as fast as you take my money you should be willing to return it and not put up barriers to make assisting customers after the purchase more of a headache than it should be and harder than spending money. The check out lines are always horrible and your stories don't seem to care. If exchanges can't be handled more efficiently then you clearly don't deserve me as a paying customer.

  

  Business Response

  Date: 03/11/2025

  ALDI **************** called and spoke with the customer on 03/11/2025. The customer was assisted with their concern and requires no further follow up. Should the customer need any additional assistance, we ask that the customer contact us at *************, Monday - Friday between the hours of 9:00 AM and 8:00 PM EST.
  
  

• Initial Complaint

  Date:03/03/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife and I visited the store on Feb 26, 2025 early in the morning to purchase an advertised item that indicated the ad was only good as long as they had the item in stock. The item was "Cattlemen's Ranch Fresh USDA Choice Corned Beef Brisket Point Cut" and the price was $2.99 per pound. Upon arrival we looked for the product and was only able to locate the "flat" cut. We asked an employee that was stocking where the product was and he replied "we didn't get any" and did not know if they would.We felt that as we were very early, and the ad specified "Available while quantities last" that something was wrong. We decided to take two "flat" packages to the cashier along with other purchases, to determine if they could be substituted. The cashier indicated that this was not possible. We asked to see the manager, and the cashier called him. The manager came to the front and also indicated that substitution was not an option. We purchased our other items and left.This seems to be a *************** type of advertisement that is common to Aldi.1. We were among the first to look for the product that was advertised, and the product was not available.2. We were advised by a store employee that they did not have nor were they expecting to receive the product.3. We were advised by the store cashier and the store manager that substitution was not an option.4. The wording on the ad made a "rain check" not an option.5. We were simply out of luck.I used the on line complaint form that I found after much searching and have not received a call or any other communication. The number of the complaint is in the order tracking space below. It is my belief that the ad was placed with Aldi fully aware that they would not have the product. I believe that this is unacceptable.

  

  Business Response

  Date: 03/06/2025

  ALDI **************** spoke to the customer on 3/5/2025 and provided assistance to their concerns. A $20 ALDI electronic gift card was offered and sent to the customer's email for the inconvenience, and they accepted. The customer was satisfied with our effort to resolve their concerns, and we consider this matter to be closed.

  Customer Answer

  Date: 03/10/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ***********

• Initial Complaint

  Date:03/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was shopping at the Aldi located in roselle ********** came across a consumer buying 10 dozen eggs where the sign says only 2 cartons of eggs so who let that go thru not fair to us the same thing happened at ****** not sure which one they bought at 30 cartons customers were really angry and all management said they are paid for and shop rite at least has signs to state how many you are able to buy these stores should not be allowed to buy eggs for their stores no fair that does include all stores even located in ******************* and *******.

  

  Business Response

  Date: 03/06/2025

  ALDI **************** sent the customer an email on 3/4/2025 requesting to contact us for assistance with their concern (as a valid phone number was not provided). However, we have not received any contact from the customer. If this concern requires additional assistance, we ask that the customer contact us at *************, Monday - Friday between the hours of 9:00 AM and 8:00 PM EST.

• Initial Complaint

  Date:02/27/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went into Aldi today February 26, 2025 at 11:30am. While shopping I needed to use the restroom. There are two restrooms, I asked to use the restroom & was told no; I believe from manager. I said to her why cant I use the bathroom, she states to me activity that shouldnt be is taken place in the bathroom. I told her I really needed to use the restroom. After going back & forth she obliged. I know if you have a business youre suppose to have a restroom for ****************** I will also be reaching out to ***. Still they should give the key to guests that are deserving. Again I am 62 & have to be begging to use a restroom; come on that shouldnt be. I usually venture to this Aldi, I will be watching for changes. As I stated before no change, I will contact NYC.

  

  Business Response

  Date: 03/05/2025

  ALDI **************** called and spoke with the customer on 02/27/2025. The customer was assisted with their concern and requires no further follow up. Should the customer need any additional assistance, we ask that the customer contact us at *************, Monday - Friday between the hours of 9:00 AM and 8:00 PM EST.

• Initial Complaint

  Date:02/27/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Friday 2/21 I went to Aldi Store #** located at ************************************************************ at 7:02pm Easter hour. I was charge for a product I didnt have in my cart Watermelon Seeded $5.29 (+taxes) this is not the first time that the cashier charge me additional, last week she passed me two additional canned of tomatoes, Instead of correct the errors they made, the prefer overcharge and continued through the products in the rush to assist the next customer, Im asking to review the camera because I want to know where is the watermelon that was charge that I never bought, this is unacceptable. So I go online to customer service in the ********************** website and they answer to go to the store, where there is not even customer service in site, just one cashier that dont want to help in anything, I dont know where is the ALDI promise in the customer service, is just terrible, but whats upset me the must is that is not the first time the charge me for items I didnt purchase, and I believed Im not the only one, but this is enough I want to know where the big watermelon is, review the cameras! Enough if enough.

  

  Business Response

  Date: 03/05/2025

  ALDI **************** called and spoke with the customer on 02/27/2025. The customer was assisted with their concern and requires no further follow up. Should the customer need any additional assistance, we ask that the customer contact us at *************, Monday - Friday between the hours of 9:00 AM and 8:00 PM EST.