Complaints

• Initial Complaint

  12/14/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Visi* *he s*ore in ********** #** since 2021. S*ore has declined dras*ically. Especially if I compare *o *he s*ore in ************ , Shakopee or Chanhassen. No* very clean employees rude , don * fill up *heir shelves. E*c Today I wen* *here bough* lo*s of groceries and and one special sale i*em *ha* was lis*ed for 2.99. The cashier **** wan*ed *o see where *he i*em was loca*ed as i* showed up as ***** on her compu*er. I did show her and she raised her voice and asked me if I can * read. I asked for *he manager whom she *old I was rude. I was no*. If *here is a camera you have *he evidence. The manager **** ******** was no* even presen* during *he inciden* bu* wen* af*er me as well. No* necessarily *he reac*ion I expec*ed. On *op of i* *he cashier **** overcharged me by 15$ and if I would have no* de*ec*ed i* ( I only checked bc of *he inciden*- normally I don *) I would have been defrauded. Don * wan* *o know how many *imes before she did *ha* This is no* a way *o *rea* loyal cus*omers. If I go *o *he o*her above men*ioned s*ores( which are fur*her from my house) I have an excellen* experience wi*h a clean up *o da*e s*ore.  

  

  Business response

  12/17/2024

  ALDI **************** spoke with the customer on December 17th, 2024. We apologized for the experience, and we thoroughly documented the information, which was forwarded to the District Manager that oversees this specific store location. We also offered a $30 electronic ALDI gift card, which the customer accepted. The customer was satisfied with the outcome of the conversation and does not require follow up; however, should the customer require additional assistance with this concern, it is requested they contact us at **************, Monday - Friday between the hours of 9:00 AM and 8:00 PM ET.

  Customer response

  12/17/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ******

• Initial Complaint

  12/13/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Bought the Cheese Advent calendar from an ALDI store in Shady side in **********. Got it for the holidays and on December 12th i open the 12th day and the Cheese is moldy and not consumable. Now Im scared that every single cheese Ive eaten and have yet to be eaten is ruined.

  

  Business response

  12/20/2024

  ALDI **************** attempted to contact the customer via phone on December 17, 2024, but we were unable to speak with them. A voicemail was left, and an email was sent requesting a call back when possible; however, at this time, we have not received a call back. Should the customer require additional assistance regarding this concern, we kindly ask that the customer contact us at **************, we are available Monday through Friday between the hours of 9:00 AM and 8:00 PM EST.

• Initial Complaint

  12/08/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  On, Friday December 6th, 2024, I went to ALDI on ************ in, ************, ** to buy some items. The cashier, ***** informed me that, I did not have enough money on my card to pay for the items. So, ***** VOIDED 5 Items. When I received my automated account balance from my bank on, Saturday morning, December 7th, 2024, I WAS SHOCKED TO SEE IN FACT THAT THE ENTIRE AMOUNT WAS TAKEN OUT FOR ALL OF THE ****** Did ALDI experience a GLITCH of some sort? The Store Number is: 22. TRANS/RETRIEVED: *****. I have attached a copy of the receipt. I attempted to resolve this issue on, Saturday Morning, December 7th, 2024, with the, Manager ***** *******. I informed ***************** I would be contacting, ALDI. Please fix this issue!!! Thank You. ********** ******-*******. Sunday, December 8th, 2024.

  

  Business response

  12/18/2024

  ALDI **************** spoke with the customer on December 10th, 2024. We apologized for the experience, and we thoroughly documented the information which was forwarded to our ******************* for further investigation. Our ******************* advised that the ALDI systems show a successful reversal was processed and sent to the bank for the original purchase amount of ***** when the void was performed, and they advised for the customer to reach out to their bank and inquire about the reversal and initiate a dispute, if need be. The images provided by our ******************* are included in the response. ALDI considers this matter closed.

• Initial Complaint

  11/28/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Early October I ordered a set of three bronze reindeer from Aldi on line. The product was supposed to arrive early November but I received an email late October saying that the items had delivered to my mailbox. I never received the product nor would they be able to fit into my mailbox as it is a locking mailbox that measures 6 x 6 x 12. And the items themselves measured up to 18 inches tall. I contacted customer service and they responded telling me to wait a few more days in case it was delivered to someone else. After approximately one more week and still nothing had delivered, I reached back out to **************** and said that I either wanted a new order sent or a refund. They told me that they would reach out to the carrier and it would be another 3 to 5 days. I waited another week and still had no more follow up from **************** so I reached back out to get an answer. **************** responded that according to their carrier, they show the product was delivered to my mailbox and that if it was not in my mailbox that it must have been stolen and that was not their problem, but they would be willing to give me a 30% refund. I told them that was unacceptable as there was no way, the product could even fit into my mailbox and that I wanted a full refund back. At this time, I want nothing more than to have the money I spent refunded back.

  

  Business response

  12/17/2024

   ALDI **************** contacted the customer via email on December 3rd but the customer has not reached back out to our **************** team. If this concern requires additional assistance, we ask that the customer contact us at *************, Monday - Friday between the hours of 9:00 AM and 8:00 PM EST

  Customer response

  12/18/2024

   
  Complaint: 22616799
  
  I am rejecting this response because: I have not been contacted by the company. 
  
  Sincerely,
  
  *** ******

  

  Business response

  12/19/2024

  ALDI **************** contacted the customer via email on December 3rd and also today, December 19 as the phone number the customer provided is not valid. If this concern requires additional assistance, we ask that the customer contact us at *************, Monday - Friday between the hours of 9:00 AM and 8:00 PM EST.

• Initial Complaint

  11/22/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I was shopping at the Aldi on ****************** in *********** yesterday and found 2 packs of chicken drumsticks that were 50% off. After I got home I saw that my receipt, I was still charged the full price. I went through self checkout line. For me to drive 25 minutes back to the store and then 25 minutes back, I would be spending that much in gas just to get this corrected.

  

  Business response

  12/03/2024

  ALDI **************** attempted to contact this customer via phone on November 25th but was unable to speak with them. A voicemail was left requesting a call back when possible. We also sent the customer an email to contact us back for follow up to their concern.  If this concern requires additional assistance, we ask that the customer contact us at *************, Monday - Friday between the hours of 9:00 AM and 8:00 PM EST. 

• Initial Complaint

  11/20/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I purchased an items on 11-19-24 for $20.36 and when I arrived at home I discovered Aldi charges me 30 times, no exaggeration . I called for hours to Aldi store corporate to resolve and they told me it can take up to ten days to resolve and they do not know what the issue is. I want them to return the money they took from me

• Initial Complaint

  11/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am 75 years old with pain in my arthritic knees and shopping is not pleasant for me, so I have Aldi employees shop for me and deliver to my home!! I have a cat who was on my porch and the delivery guy left my groceries at bottom of porch steps bc of cat!! I had to lug the bags to my porch and into my home!

  

  Business response

  12/05/2024

  ALDI **************** called, left the customer a voicemail and sent the customer an email to contact us back for follow up to their concern on 12/3/2024. The customer has not contacted us back. If this concern requires additional assistance,we ask that the customer contact us at *************, Monday - Friday between the hours of 9:00 AM and 8:00 PM EST. 

• Initial Complaint

  11/17/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I was going to pick up an order today at 4:00 pm. I was notified that I should order some sort of ******* for morning coffee, so I went onto the Aldi website and chose the one gallon carton of Fat Free ************ I paid with my EBT card, but the site demanded my debit card. I saw I could not place the order without it, so I entered it. Not surprisingly, then Aldi chose to charge me $2.95 for the item to my EBT card and added an extra charge of $2.48 from my debit card. THAT IS THEFT!!! Steal from a paying customer as punishment for placing an order online!!! I was a customer of the ********************** store in **********, ** for years and had no problem. On April 8, 2024, I relocated to *******, **, but a friend warned me that his mother had said, "Maryland is a state of sea-level hillbillies." This unjustified charge is the latest in a long line of outrageous charges for being a paying customer!!! If this is how the stores in ******** work, that's the end of my shopping at Aldi!!! Let the sea-level hillbillies hold another paying customer to grab money from him/her for no reason other than punishment for ordering from them!!!

  

  Business response

  11/18/2024

   ALDI **************** called and spoke with the customer on 11/18/2024. The customer was assisted with their concern and requires no further follow up. Should the customer need any additional assistance, we ask that the customer contact us at *************, Monday - Friday between the hours of 9:00 AM and 8:00 PM EST.

  Customer response

  11/19/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  I think the management at Aldi should have some visible sign of an office that can help a customer who has an appointment for pickup. I found nothing, only to wait in a line of many customers to get to a cashier who probably could not give me a delivery. Also, when I saw the app flash a notice that the store did not have the items that I ordered, I gave up when I saw that. If that notice was in error, then there's a technical problem with the app, and I would ask to be notified by email or by fax as to when that correction is completed.
  
  When I lived in **********, ** before April 8, 2024, I ordered from Aldi through Instacart almost every week, but one item that was constant was a series of wines that I always ordered. In ********, supermarkets aren't allowed to sell alcoholic beverages; that is the only reason that I am no longer a frequent Aldi customer. I have quite a bone to pick with Maryland; a friend of mine told me that his mother had said "Maryland is a state of sea-level hillbillies." When I moved to my current location, I immediately realized that she must have lived in the area in which I do now because that was a 100% accurate description of what I have encountered here. I had reasons for relocating here, but I am missing some of the advantages of living in ** as a disabled senior.

  Respectfully submitted,
  

  ******* ****
  ************** cellphone
  ************** fax

• Initial Complaint

  11/14/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I bought groceries to be delivered at Aldi total $37.00 order number is 0155-4018-4215-2549 I did not get order or refund I can't use card anymore because it is cancelled you need to send me a refund check please in mail ****** ***** ******************************************************************* 

  

  Business response

  11/21/2024

  ALDI **************** spoke with the customer on September 2nd, 2024 regarding this order. We apologized for the situation, and the order was refunded that same day. The customer was offered a ************************** electronic gift card during this call, which the customer accepted, and at that juncture the customer was satisfied. We have reviewed the order, and there are no indications that the refund from September 2nd was declined. There's a picture attached to this response showing this. ALDI **************** considers this matter closed.

• Initial Complaint

  11/13/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I had an online order at Aldis today for *****. They charged me ******. I spent HOURS on the phone with them with no resolution. My bank account has a negative balance now. They were rude, uninformative, unwilling to help me. This is devastating, they took all of my money. Aldis blamed Instacart, Instacart blamed ALDI. None of this helped me. I wasted my whole day dealing with this and I dont even have gas money to get to work tomorrow because of this. Its absolutely ridiculous. 

  

  Business response

  11/13/2024

  ALDI **************** spoke with the customer on November 12, 2024, and we apologized for the situation. The documented information was forwarded to our ******************** who investigated the customer's concern, and they determined that only one pre-authorization charge and one posted charge were made to the account. This information was relayed to the customer as well, once we received it. We have included the images that Payments provided to ALDI **************** in case the customer should need to open a dispute with their bank. Additionally, when speaking with a supervisor, the customer was offered a ************************** electronic gift card for the inconvenience, which the customer accepted. ********************** **************** considers this matter closed.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩