ComplaintsforALDI, Inc.

• Initial Complaint

  07/14/2024

  Complaint Type:

  Facilities Issues

  Status:

  Resolved

  More info

  Most of the time when I visit our Aldi store on ***************** in ********** the carts won't separate after I put the quarter in the slot then I can't get my quarter back either. I've tried pushing on the quarter and pulling on the latch at the same time. I'm 73 and have to lift our 40 lb. granddaughter into the cart then lift her back out if the cart won't unlock. At times I had to do this 3 times before one would come loose. A good while back I wrote to Aldi about the problem but as far as I know didn't get a reply. It's very annoying to try to get these cars to unlatch. Today it was even more annoying when I told a clerk that I had lost a quarter in one of the carts. He said that he couldn't just give me another quarter. It's best to reach me by email.

  

  Business response

  07/16/2024

   ALDI **************** called, left the customer a voicemail and sent the customer an email to contact us back for the follow up to their concern on 07.15.2024. The customer called us back today ************, was assisted with their concern, and requires no further follow up. Should the customer need any additional assistance, we ask that the customer contact us at *************, Monday - Friday between the hours of 9:00 AM and 8:00 PM EST. 

  Customer response

  07/17/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Dallas Small

• Initial Complaint

  07/02/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  6/30/2024 around 7:50PM I am writing to express my deep dissatisfaction with the behavior of one of the employees on 6/30/2024 around 7:50 PM. During my visit, I encountered a distressing situation that I feel compelled to bring to your attention.While at the checkout with my child and my friend, an incident occurred involving my child slipping on water on the floor. There were no signs warning of a wet floor, making the situation particularly hazardous. Unfortunately, we did not notice my child sliding on the water as we were focused on the checkout process.An employee approached us and began rudely accusing my friend of allowing my child to slide on the water, which she claimed could cause him to fall. Her tone was very accusatory and rude. However, as I stated earlier, we were not aware of the situation until she started her accusation at my friend in a very rude and demanding tone (who is not my kids parent or has any duties to watch him). When I tried to acknowledge her and mentioned that I am the mother but I was unaware of the situation and there was no sign of the wet floor, I asked her nicely to please stop talking to my friend that way and she should verify who was the parent of the child first.The situation escalated when she made an inappropriate and threatening comment, stating that she wished my child would fall. Her behavior was unprofessional and alarming. As we were leaving the store, she followed us to the door with a mop in her hand, repeating her wish that my child would fall.This is by far the worst customer service experience I have ever encountered. This type of treatment is not acceptable as a customer and I feared for my life when she chased me out of the store and wouldn't let me leave.

  

  Business response

  07/02/2024

  ALDI **************** attempted to contact this customer via phone on July 1, 2024 but was unable to speak with them. A voicemail was left requesting a call back when possible. If this concern requires additional assistance, we ask that the customer contact us at *************, Monday - Friday between the hours of 9:00 AM and 8:00 PM EST. 

  Customer response

  07/02/2024

   
  Complaint: 21924320
  
  I am rejecting this response because: I didn't receive a call as you stated and there was no voice message on my phone from your organization. I tried calling the ***** number that you provided to me through e-mail, however, the number is either a non-operating number or has some connection issue, as there were no ring tones but silence. I tried a few times with the same result. I hope I will get another call soon as I do have more details that I want to provide to you regarding this incident at your local store near my home. 

  The employee's accusatory and aggressive tone towards my friend who was waiting in line to check out at the time, included remarks such as, "Are you just watching him slide on the water and fall? And accusing my friend of lying when she said she didn't see that, which frightened and confused my friend. My friend is still trying to recover from the verbal abuse mentally and physically to this day and is unwell. It is important to note that my friend, who is of Asian descent and not responsible for my child, was unfairly targeted. As we attempted to leave the store to avoid further confrontation, the employee followed us to the door with a mop in her hand, continuing her aggressive remarks and threatening to call the police until we decided to video-type the incident. This behavior was unprofessional, and alarming, and appeared to be racially motivated. I hope your organization can handle this matter seriously and provide an acceptable plan of action.

  Sincerely,
  
  *****

  

  Business response

  07/02/2024

  ALDI **************** spoke with the customer on July 2, 2024, regarding this situation. We apologized for the experience, and we thoroughly documented the information. The documentation, as well as the pictures the customer sent us, were forwarded to the District Manager who oversees this specific store for their further review, so they can address the matter at the store level. Should the customer require additional assistance with this concern, it is requested they contact us at **************, Monday - Friday between the hours of 9:00 AM and 8:00 PM ET.

• Initial Complaint

  07/01/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On June 23, 2024 I visted Aldi. My total was $190.46. I used $120 of EBT. I had $70.46 to put on my debit card. I put in my debit card and it said declined. So I put my card back in. They double charged me. I have the receipt showing it was denied the first time. I also have my bank statement showing the double charged. I have went to the store 2 times and spoke with the district manager. They refuse to give me a refund.

  

  Business response

  07/01/2024

  ALDI **************** spoke with the customer on 07/01/2024. We have forwarded their concern to the appropriate department for further review. Should the customer need any additional assistance, we ask that the customer contact us at *************, Monday - Friday between the hours of 9:00 AM and 8:00 PM EST. 

  Customer response

  07/02/2024

   
  Complaint: 21926231
  
  I am rejecting this response because:
   I have spoken with the store manager and district manager multiple times and theyve repeatedly told me they cannot give me a refund. It should not be this hard for a company to refund money they took after their machine said it was denied in the first place. I am not satisfied with the results because I keep getting the run around. They took money they werent supposed and they should be responsible for giving it back. The district manager told me theres no telling how many customers it does this to. They are aware of the issue and dont care. 
  Sincerely,
  
  Brooklyn ****

  

  Business response

  07/02/2024

  ALDI **************** spoke with the customer on 07/01/2024, and the customer was advised their concern was forwarded to our ******************* for further review. The ******************* responded today that a double charge against the customer's account had not been identified, and they advise for the customer to contact their banking institution and request them to open a dispute. This information was also emailed to the customer. Should the customer need any additional assistance, we ask that the customer contact us at *************, Monday - Friday between the hours of 9:00 AM and 8:00 PM ET.

  Customer response

  07/02/2024

   
  Complaint: 21926231
  
  I am rejecting this response because:
  I provided all the info showing the double charge. I have my receipt showing the double charge. I also verified that the 2 charges were posted, not just pending. My bank couldnt file a dispute for 30 days. It looks like they pushed the request through and I see a pending payment of the double charged being added to my account by my bank. Its ridiculous Aldi doesnt do more for their customers. This isnt my banks fault. ********************** will forever loose my business. 

  
  Sincerely,
  
  Brooklyn ****

• Initial Complaint

  06/28/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 6/27/24 I've made 2 purchases at Aldi store. I've purchased grapes both times. On both occasions I was charged twice for the same grapes. These are double charges and it is a reoccurring problem with Aldi cash registers. I contacted Aldi customer service support via *********************** website and uploaded my receipts (receipts number *7496 and *6834). Aldi assigned a Case # ******** to my complaint. The automated response required me to go store again to get refund. To drive to the store for me is not warranted because it is time consuming and I will spend more on gas that the refund I would get. I called the phone number attached to the Aldis responses. Imagine my astonishment and disappointment to find Aldis customer support located and staffed with personal unable to help due the their remote location. They are unhelpful in the *********** and have no authority to provide assistance to there US based customers. I'd like ********************** to either a $25 gift card or a check to compensate me for my. time lost filing my complaint thru Aldi website and inconvenience. Aldi should also look at their cash registers' software as it is programmed to automatically double charge customers when they buy grapes. Again, it is a reoccurring problem.

  

  Business response

  07/01/2024

  ALDI **************** called and spoke with the customer on 07/01/2024. The customer was assisted with their concern and requires no further follow up. Should the customer need any additional assistance, we ask that the customer contact us at *************, Monday - Friday between the hours of 9:00 AM and 8:00 PM EST. 

  Customer response

  07/09/2024

  Complaint: 21917143
  
  I am rejecting this response because: ALDI **************** called and spoke with me on 07/01/2024. However I was not assisted to my satisfaction by the **************** representative. I asked to talk to the supervisor and was told that supervisor will call me back. The supervisor did not call me back as of today.
  
  Sincerely,
  
  ********************************; 

• Initial Complaint

  06/14/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a bag of carrots from Aldi on Wednesday 6/12/2024 (two days before this complaint) and I went to eat my carrots and they felt slimy so I went to wash them but something didnt seem right based on aldis usual standard. I checked the bag and the carrots I purchased on June 12 expired in February!!!! This was very disappointing. And when Aldi is saying they have FRESH produce I dont expect something 4 months expired

  

  Business response

  07/01/2024

  ALDI **************** attempted to contact this customer via phone on 06.18.2024 but was unable to speak with them. A voicemail was left requesting a call back when possible. If this concern requires additional assistance, we ask that the customer contact us at *************, Monday - Friday between the hours of 9:00 AM and 8:00 PM EST. 

• Initial Complaint

  06/13/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Someone fraudulently used my Aldi account to place an order on 5/22/24. I alerted Aldi when I received notice that an order was placed, before it was filled. I was alerted at 3:12 and called them at 3:29 and told them it was fraud and they said they would take care of it. I was on the phone with them for 14 minutes. I received a call from Aldi at 5:12 asking if I authorized someone to pick up the order. He was saying he was my husband. I told them no. I was again on the phone for16 minutes )2 separate calls at 5:01 and then 5:12). then at 5:19 it said my order was picked up . I again called them at 5:29 and told them I had clearly communicated that it was fraud and then while I was on the phone someone changed the email on my account. They said they would fix it but they didnt. I reported it through my credit card but Aldi is pushing back. This is all documented and is fraud. They know it was fraud and now dont want to reimburse. I cant even see my account anymore.

  

  Business response

  07/01/2024

  ALDI **************** spoke with the customer on July 1, 2024. We apologized for the experience, we refunded the order, and we offered a $40 electronic ALDI Gift Card due to the inconvenience, which the customer accepted. Customer is satisfied with our effort to resolve their concern, and they do not require further follow up.

  Customer response

  07/01/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  06/13/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I do not believe Aldi has clear practices for registering and reconcile disputes. A store manager asked to see my receipt for a cash purchase and refuse to give it back. I am now without my receipt and my correct change. My change and receipt were both stolen from me. They have no number to contact individual stores. They have a number ************. This number tells you that they do not have numbers to contact individual stores any longer. I want Aldi to give me my receipt unaltered and to give me my correct change. Otherwise send me the video showing me giving this cashier something other than (4) $20.00 and $.25. I believe I was shortchanged on purpose. Before I turned over the money to this cashier I told her what I was giving her. When she handed change back to me I told her I had given her $80.00. She told me I had given her $60.00. She pulled up (3) $20.00 and said this is what you gave me. At no point in time did she pull up $5.00 in my presence. Where did she off load the other $20.00 to? I believe she absconded with it. You will not see her produce 4 (notes of any denomination in my presence). You will see before I handed her the money I am talking to her. I'm letting her know this is $80.25. When I was persisted in telling her I gave her $80.00 she told me the only way I could resolve the manager was thru the manager. I told her, "Let's do it." She called the manager (*****) and I showed her my receipt and allowed her to use it and she ultimately refused to give it back or to let me know how much longer it was going to take to resolve the matter. The shortchanging took place at register 2, sometime around 4.55 to around 5:30. My stolen receipt last known to be in the possession of the manager has the exact time and the exact amount of the transaction. I want my receipt and I want my change. The nicest looking cashiers can be masters at the art of short changing. I gave the cashier 4 ($20.00 bills and $.25). Check cameras.

  

  Business response

  06/18/2024

  ALDI **************** contacted the customer and has assisted them with their concern. We consider this matter resolved. Should the customer need any further assistance we kindly ask that they contact ALDI **************** at *************. Our hours of operation are Monday - Friday, 9:00am - 8:00pm EST.

  Customer response

  06/20/2024

   
  Complaint: 21842892
  
  I am rejecting this response because:  The business did send me a copy of my receipt.  At I was pretty much forced to take an e-card.  I think this business has little scruples.  They deny that they could see the register itself.  They deny they could see the cashier place 3 twenty-dollars bills on top of her register and they were unobstructed.  **************** represents the new ******************** and it is a model that has infiltrated and will continue to infiltrate big business.  The manager taking my receipt and refusing to return it to me while they sit in her office at their leisure and not informing me of any end point to the event will continue to be beyond offensive.  The fact that I am looking at a duplicate receipt, a receipt marked duplicate knowing that the original was stolen from me and that they not basically contend that none of their cameras WORK!!!  They can't see what I was doing they can't see what the cashier was doing.  It is really sickening, scary and unprofessional on their part.  This is nothing but a cover up.  I do not believe nothing could be seen.  The cashier took my money.  And the three twenty dollar bills on top of her register is proof.  She did not display the fourth bill.  This is the only way change could have been made.  The allegation that the money she placed on top of the register could not be seen is the just one more offense.  The fact that I have an e-card instead of cash forcing me to use their store if I want any value for the $15.00 I should have received in cash.  Be careful is all I can say to consumers.
  
  Sincerely,
  
  ***************************

  

  Business response

  06/20/2024

  The customers concern was forwarded to the stores district manager. The customers concern was thoroughly investigated, and the district manager provided assistance to the customer. The customer was sent a $30 electronic gift card as well as a copy of her requested receipt. ALDI **************** considers this matter resolved and closed.

• Initial Complaint

  06/06/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We placed a mobile pickup order through ALDI in *********, **. Come to find out later, through no fault of our own, that the order was sent to the incorrect store almost an hour away in *********, **. We were made aware of this mistake on Monday 6/3/24. We told them that we were not going to drive all the way to ************** to pick up the order and were informed that if we did not pick up the order we would get a refund within 24 hours. Fast forward to Wednesday 6/5/24, we have still not received the refund. We call ALDI and they showed that the order was shown as picked up, but we had proof that we never went to the ********* store to pick it up. The manager at the ********* location informed us that someone at the ********* location marked the order as picked up, when it never was. This is terrible business practice. We needed groceries for our family and are on a fixed budget.

  

  Business response

  06/07/2024

  ALDI **************** attempted to contact the customer via phone call and email on 6/6/24. Should the customer need assistance with their concern we kindly ask that they contact **************** at **************. Our hours of operation are Monday - Friday, 9:00am - 8:00pm EST. 

• Initial Complaint

  05/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  The date of transaction attempt was 5/26/2024 at 9:10 am The business was committed to providing me the best quality service for buying food.The nature of my complaint is the fact that I was denied to use my food stamps to purchase food or a drink.Business did not attempt to resolve issue The Aldi's where incident occurred was at the location of ****** Indiana

  

  Business response

  05/28/2024

  ALDI **************** spoke with the customer on May 28th. The customer was assisted with their concern and requires no further follow up. Should the customer need any additional assistance, we ask that the customer contact us at *************, Monday - Friday between the hours of 9:00 AM and 7:00 PM EST.

• Initial Complaint

  05/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Hello, I went to your store today and purchased a bunch of groceries, when I got home one the items was missing. The item missing was Pita Chips, as shown on the receipt attached. It appears the cashier put my Pita chips into the next persons cart because it was the last item on the receipt. You can understand it was very annoying and inconvenient to have to drive BACK TO THE STORE and back home for the Pita chips. I went back to the store for the chips and explained what happened and asked they comp the chips and for the inconvenience give another bag ($2.49) a small price for driving back and the time spent for the the CASHIERS MISTAKE. I welcome them to check the cameras, as Im more upset of waiting my time and resource (gas). The cashier with a snarky attitude refused and I asked for a manager. The manager also refused but was at least polite about.The manager on duty was *************************************, and the cashier that made the mistake was ******. I am writing your corporate office because this isnt about the $2.49 price go the chips, its about the principal and the RESOURCES WAISTED (time and gas). All I asked for was como a 2nd bag for the inconvenience for the mistake your cashier made. The cashier was going so fast and push you to pay and move so fast that they made the mistake and should be held accountable, they were not in this case and even refused to take accountability. I look forward to working through a resolution with you. Receipt details: Store- #** Address- ********************************************************************************************************************************************************************** ************

  

  Business response

  05/23/2024

  ALDI **************** attempted to contact the customer via phone on May 18, 2024, and on May 20, 2024, but we were unable to speak with them. On both occasions, a voicemail was left, and an email was sent requesting a call back when possible; however, at this time, we have not received a call back. Should the customer require additional assistance regarding this concern, we kindly ask that the customer contact us at **************, we are available Monday through Friday between the hours of 9:00 AM and 8:00 PM EST.

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