Business Profile

Ecommerce

Groupon, Inc.

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

3,688 total complaints in the last 3 years.
1,371 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/09/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased Groupon voucher for ******** medical marijuana card 6:20 pm 5/8/23 online at Groupon website. Groupon charged my credit card $81.18 at that time. i received email from Groupon confirming purchase and providing order number. Groupon was supposed to provide voucher with a redemption number on it electronically on their site. This process was supposed to take a maximum of 1 hour. 24 Hours later the voucher says it is "processing". Despite several emails to customer service and attempts to contact the company online, there has been no response except automated emails from customer service. They refuse telephone calls and there is no other way to contact them. The telephone number in this BBB listing is a recording that hangs up. I am reaching out to BBB to see if you can help get voucher issued so I may complete transaction.
Business Response
Date: 05/18/2023
Hello *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm very sorry you had this experience. This is definitely not something we ever want our customers to encounter.

Your issue was escalated in conversation #*********. We are working on it and we will update you as soon as possible.

If you have any questions please let me know.

Thank you for your understanding.

Regards,

*****
Manager
Groupon Customer Support
Customer Answer
Date: 05/20/2023

Complaint: 20039424

I am rejecting this response because: It is an automated response that does not resolve issue

Sincerely,

***************************
Business Response
Date: 05/23/2023
Hello *******,

My apologies for any trouble.

Our Resolutions Team is still working to get everything figured out as quickly as possible. They will get back to you via email and respond to case #********* once there's an update.

Thank you for your understanding.

Regards,

****************
Manager
Groupon Customer Support
Initial Complaint
Date:05/09/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
1.There is no way to dispute a charge on my credit card for this merchant without opening a Groupon account to request a refund. 2. There is not a working telephone number to dispute a charge if you do not have a Groupon account that can be easily found on receipt, or online.3. The ***** Fargo will not allow me to dispute the charge online, there is no working phone number to contact the creditor that is given to the bank, however the bank states that I have to contact Groupon first to request a refund. 4. I do not want this membership, but have no recourse for being reimbursed directly to my bank account.5. No services were provided.6. Charge was on April 29, 2023 7. Receipt number emailed to me was 1000-145499-889014 8. The Charge was $70.00 on card ****.
Business Response
Date: 05/17/2023
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I've gone ahead and issued a full refund to your original form of payment and removed this Groupon from your account. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.

Let me know if there's anything else I can do for you.

Regards,

Jan P
Manager
Groupon Customer Support
Initial Complaint
Date:05/09/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This website offers to purchase a ticket for a child or adult same price when I went to use this ticket it only populated as a child ticket so was not able to use it, Spoke to a manager which stated I would have to contact Groupon to get a refund I showed them the website where it stated child or adult still would not honor it had to re-purchase tickets now Groupon refuses to refund me this was out of my control I have proof that I had to re-purchase tickets. Groupon ticket shouldve populated the same way as their website ticket is good for child or adult why only child populated is the issue. The contact numbers for Groupon I have three of them and neither one work meaning to even get a life person This is fraud
Business Response
Date: 05/17/2023
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm very sorry you had this experience. This is definitely not something we ever want our customers to encounter.

I will escalate your issue to our specialty team. We will reach out to the merchant and see how we can assist further. It can take 7 days.

Thank you for your understanding.

Regards,

Jan P
Manager
Groupon Customer Support
Customer Answer
Date: 05/23/2023

Complaint: 20037193

I am rejecting this response because:
They said would get back to me 7 days. 7 days here no response
Sincerely,

*****************************
Business Response
Date: 05/25/2023
Hi,

Our Internal Team is still working to get everything figured out as quickly as possible. They will get back to you via email and respond to case #********* once there's an update.

Thank you for your understanding.

Regards,

****************
Manager
Groupon Customer Support
Customer Answer
Date: 05/25/2023

Complaint: 20037193

I am rejecting this response because:
Groupon never got back to me. Over 7 days

Sincerely,

*****************************
Business Response
Date: 05/26/2023
Hello,

My apologies for any trouble.

To help make up for your inconvenience, I'm putting $10.00 in Groupon Bucks to your account. These Bucks are available to use right away and can be applied to any eligible deal on our site until they expire in 180 days. When you're ready to use them, just make sure to select them as a payment method at checkout.

Thank you for your understanding.

Regards,

****************
Manager
Groupon Customer Support
Customer Answer
Date: 05/30/2023

Complaint: 20037193

I am rejecting this response because:
I paid $117.94 how is $10 gonna make up for that again website states ticket to purchase is for child or adult when went to Use tickets When it was scanned only showing a child ticket I am not a child website states for child or adult this is fraud
Sincerely,

*****************************
Initial Complaint
Date:05/09/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased Groupons for Fanatics.com. After the Groupon was purchased the merchant (Fanatics) and Groupon changed the terms and conditions of the offer to EXCLUDE trading cards. The original deal did not exclude any item from purchase. Groupon retroactively updated the terms and conditions to exclude these items.
Business Response
Date: 05/17/2023
Hello ***,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry for any inconvenience you may have experienced.

We were recently notified by your financial institution that a dispute had been issued against a purchase you made. We recommend reaching back out to your financial institution directly to discuss a resolution.

We're always here to help you redeem your Groupons, so if you have any problems with a purchase in the future, please let ** know first so we can try to resolve the issue for you. You can reach ** at www.groupon.com/customer_support.

Please let me know if I can help you with anything else.

Regards,

Jan P
Manager
Groupon Customer Support
Initial Complaint
Date:05/09/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order with Groupon # ********** on Apr 28, 2023. I paid $304.50.I ordered three tickets for Chicago the Musical. I selected Orchestra BB-B for the seats. I received Front Mezzanine tickets instead. I have been exchanging dozens of emails with over a dozen representatives and supervisors at Groupon for the last two weeks about the incorrect tickets. I was initially told several times that it shows on their end that I ordered Orchestra BB-B, and my receipt shows Orchestra BB-B, so I will receive Orchestra BB-B. I replied repeatedly that I received the tickets, and they were for the Front Mezzanine. I am now receiving emails that state they confirmed with the merchant, ****************, I suppose, since they issued the tickets I received, and the tickets are correct. They are stating that the drop down menu says ******************************* or Front Mezzanine. I have pleaded with the representatives to look at the drop down menu themselves. I am attaching a screenshot of the drop down menu which shows what appears when you click on Orchestra BB-B. It does not say Orchestra or Front Mezzanine. I ordered Orchestra BB-B and that is what I should receive.The show is this Saturday, May 13. I want the seats corrected. I would not have ordered the tickets I received. I am stunned that the representatives at Groupon just accept that the merchant is correct despite all of the proof I have that I should have received Orchestra BB-B tickets.As of today, May 9, there are still Orchestra BB-B tickets available for May 13. There is no mention of Front Mezzanine on this choice.I want the tickets I ordered.
Business Response
Date: 05/17/2023
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm very sorry you had this experience. This is definitely not something we ever want our customers to encounter.

In conversation #********* your issue was escalated. We have information that the merchant resent the tickets before the event.

Thank you for your understanding.

Regards,

Jan P
Manager
Groupon Customer Support
Customer Answer
Date: 05/19/2023

Complaint: 20035789

I am rejecting this response because: as you can see on my receipts headed GrouponLive, I ordered three orchestra seats Rows BB-B. Instead I received three front mezzanine tickets. I sent dozens of requests to Groupon to have the problem corrected. My first contact was the same day the tickets were issued, weeks before the event. There were still tickets available for the orchestra the day of the event, yet I was only given front mezzanine and the runaround. The receipt is for orchestra, and that is what I ordered and should have received. I literally spent hours on end trying to have this problem resolved. Groupon has no phone number to call to speak to a live person, so I was forced to send an email, wait for a response, and then respond to that email. I ended up starting chats and email exchanges with at least a dozen Groupon representatives. Several responses stated that I was correct, the issue was escalated, and I would receive the correct tickets. Several other responses stated the merchant was correct and the tickets have been sent accordingly. Another representative told me to take the receipt to the box office in advance of the show and correct tickets would be issued there; terrible advice which I did not follow. Since I could not reach Groupon, I called the merchant, ****************. The representative there told me that Groupon ordered front mezzanine tickets. She suggested I call Groupon again. When I told her there was no phone access, she said she would call and get back to me. I received no call back.
My sisters and I went to the show. We were expecting orchestra seats, but were seated in the front mezzanine. This should not have happened. I want Groupon to issue a partial credit in Groupon bucks because although I used the tickets, I did not get what I paid for.
************************************************
Business Response
Date: 05/23/2023
Hello Grace,

We've received confirmation that the merchant has resent the ticket link to you. If you have further problems, please contact your dealer directly.

In addition, to help make up for your inconvenience, I'm putting $30.00 in Groupon Bucks to your account. These Bucks are available to use right away and can be applied to any eligible deal on our site until they expire in 180 days. When you're ready to use them, just make sure to select them as a payment method at checkout.

Thank you for your understanding.

Regards,

****************
Manager
Groupon Customer Support
Customer Answer
Date: 05/30/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

*************************************************
Initial Complaint
Date:05/07/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a Groupon for a magic show in ********* when I went on vacation. On Groupon it did not state the days the show was available only that its at 4PM. It was misleading. I paid for something and wasnt able to use it because it was not available when I took my vacation to *********. I do not know anyone else there so I cannot give my Groupon to anyone like their agent stated and I read the additional information and it states the tickets must match the name of the person who purchased it on their ID like the screenshot below so that statement that the representative gave me is also a lie and misleading. Its ridiculous thats its a final sale for a ticket to a show. All other shows have dates and times of availability but this one did not. The show was not available when I took my trip to *****. If it was available I would have used it but it wasnt. I dont know what other proof I can give you but I refuse to have paid $62 to just throw it away on a Groupon that I am unable to use.
Business Response
Date: 05/16/2023
Hello Cristal,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: Please be kindly informed that it is not our policy to issue a refund for a Final Sale deal after purchase. This is a condition that was set by the partner when they agreed to feature the deal on our site.

However, I am able to offer a one time exception in this case.

A refund of $61.98 will be issued to your credit card shortly. You will get an email confirmation of your refund within 24 hours.

Although it can take up to 10 business days for this refund to be reflected on your statement, it should appear much sooner.

While we are happy to make this exception for you today, please know that we will not be able to honor a similar exception in the future.

Thank you for your understanding.

Regards,

****************
Manager
Groupon Customer Support
Initial Complaint
Date:05/06/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought the hot Even Higher Hot Air Balloon ride on Group on for 270$ on April 27th 2023. From April 28th I am trying to reach the Merchant to schedule the ride through the phone number specified in the group on deal. But no one answers the call and it goes to voice mail. I left the voice mail hopping merchant will give the call back. But no response from merchant. On May 5th 2023 I noticed Even Higher Hot Air Balloon ride is marked as Redeemed by me in the Group on mobile app. So I reached out to Group on customer service for the refund. But they say that I need to get the email confirmation from merchant for getting refund. So I visited the addresses of merchant specified in the group on deal and shocked to find all those addresses are fake. But still Group on customer service doesn't understand the situation and they still stick with the point that I need get the email confirmation from Merchant. I strongly suspect this is a SCAM and I need my money back.
Business Response
Date: 05/16/2023
Hello ****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: First of all, please accept my sincere apologies for all the troubles you had with Groupon.

I can confirm that our system processed your refund successfully on 05/09/2023.

Refunds issued to a credit or debit card appear as a refund from Groupon, Inc. Please note that it can take your bank a few days to route the funds correctly and post them to your account. If it's been longer than 10 business days, you'll need to check with the claims department of your bank directly.

Thank you for your understanding.

Regards,

****************
Manager
Groupon Customer Support
Customer Answer
Date: 05/16/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************************
Initial Complaint
Date:05/06/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Groupon and a few weeks later I get a text that it was redeemed. I did not use the Groupon, the merchant can vouch that I did not use the Groupon. The voucher was redeemed on a Sunday when the business is closed. The merchant agreed to provide me the service but when I went they said they were having problems with Groupon. That Groupon hasnt been paying them. I paid close to $400, I am not letting this go. Both companies are pointing the finger at each other. That is not my problem. Ive never had this happen before and Ive been using Groupon for a long time.
Business Response
Date: 05/16/2023
Hello Francia,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: First of all, please accept my sincere apologies for all the troubles you had with Groupon.

I can confirm that your order was refunded to Groupon Bucks on 05/10/2023.

Refunds issued as Groupon Bucks are available for use in your account immediately. They can be applied to eligible purchases on our site until they run out. You can see your balance in the top right corner of the page when signed in at ***************************************************************.

Thank you for your understanding.

Regards,

****************
Manager
Groupon Customer Support
Customer Answer
Date: 05/16/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I have in fact received the Groupon bucks. I am very happy. Thank you so much. It was an awful experience.

Sincerely,

*****************************
Initial Complaint
Date:05/05/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased ***************** studio tickets. Groupon system was pending so I started the process over. Both transactions went through. I reached out to Groupon and they said there is nothing they can do. Also after the purchase you are suppose to receive an email regarding the qr code to use The park for certain days that .was selected for April 18th for 5 days only. In my Groupon purchase section it says pending and not completed. I was never provided my tickets. Groupon admitted the transactions were stuck in pending status and would not he able to issue the tickets and will issue a refund. Las of today no refund.
Business Response
Date: 05/16/2023
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: We've investigated the recent transaction and found that it was placed under an account associated with ****************** Is this someone you know? If so, please ask the account holder to sign in to their account and contact ** at *******************************************************. As soon as we hear from them, well be able to assist with this issue.

As a security measure, we never make any changes to an account or share purchase details without the account holders consent.

Thank you for your understanding.

Regards,

****************
Manager
Groupon Customer Support
Initial Complaint
Date:05/05/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Groupon Sil and Viny cleaning service for ****** but groupon issued me A voucher for Beths cleaning service (wrong). Within seconds, I refunded it for Groupon bucks and repurchased Sil and vinys cleaning service for an Additional *****. I spoke with the owner of *** and **** and unfortunately they couldnt provide the housekeeping service due to My friends large dogs. I filled out the refund request form but have only Been issued ***** back on my card, the rest in Groupon bucks. A representative on 5/1/23 apologized and said theyll be issuing me a full refund of ****** and will remove the Groupon from my account and has failed to do so and now Im just going round and round with other customer services reps. I uploaded the email proof that the rep told me i would get my Money back several days ago
Business Response
Date: 05/16/2023
Hello *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I can confirm that our system processed your refund successfully on 05/05/2023. Please note:

* Refunds issued to a credit or debit card appear as a refund from Groupon, Inc. Please note that it can take your bank a few days to route the funds correctly and post them to your account. If it's been longer than 10 business days, you'll need to check with the claims department of your bank directly.

* If your refund was processed to an alternative form of payment, such as Apple *********** Pay, or PayPal, and it's been longer than 10 business days since the refund was issued, please contact your payment processor to check on its status.

I hope this clears everything up. Please let me know if you have any other questions.

Regards,

Jan P
Manager
Groupon Customer Support

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Groupon, Inc. is NOT a BBB Accredited Business.