Reviews

This profile includes reviews for Blue Cross and Blue Shield of Illinois's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Blue Cross and Blue Shield of Illinois

  300 E Randolph St Chicago, IL 60601-5099

• 

  Blue Cross and Blue Shield of Illinois

  PO Box 1364 Chicago, IL 60690-1364

Review Details

• Review fromPeter G

  Date: 11/02/2023

  1 star

  Peter G

  Date: 11/02/2023

  BCBS of Illinois is TERRIBLE. Their processes are set up poorly, resulting multiple errors in the billing process. Additionally, they require a local or HOME insurer to do processing adding yet another layer of ineptitude onto the problem. Multiple phone calls to no avail. Over 2 months since my wifes surgery was done. Still have over 111K outstanding. Had to make a payment to the actual provider but now because of the delay, expenses that followed and should have been covered at the 100% level due to out-of-pocket maximums being met are having to be paid. So in the end I will get a refund, but I am out nearly $800 not chump change. Unfortunately, BCBS is the only PPO my employer contracts so I am stuck. Figured I would let everyone know BCBS of Illinois *****. If you are not stuck with them go elsewhere. Beware!

  Blue Cross and Blue Shield of Illinois

  Date: 11/03/2023

  Thank you for your inquiry. We are reviewing the case and will reach out to the member directly with a resolution.

• Review fromRichard Y

  Date: 10/11/2023

  1 star
  I have **** through my employer. I completed open enrollment before the due date. Was promised that coverage would not lapse. New plan was to be implemented by 10/1.I go to refill my medication on 10/2. Got a robocall back telling me my insurance was denied and my OoP cost was around $900.I call ********* up. They tell me yeah my insurance lapsed. I login to **** and see no medical plan listed in my account. I contact my company HR and they tell me they filed the request but maybe it's just taking a while to process. I call ****. They tell me this is a problem with my company and HR not them. So now I have HR blaming **** and **** blaming HR. I contact HR and HR says they will talk to ****.HR replies back and says that **** says they're late, sorry, but my policy is being finalized by end of day so by tomorrow it should be active. I check my policy on the **** site again the next day. Still no policy. I call ****.The representative was incredibly rude and kept insisting that my coverage was intact and the plan number was the exact same. I tell her that ********* rejected it and said it wasn't. The rep kept insisting it was and offered no other answers except that I'm wrong and that it is. I had to tell her to escalate to a manager to which she told me condescendingly that "I need to not be upset and that would just tell me the same thing".I finally get it escalated. I get the same uncaring demeanor from that person as well. She tells me the same thing. That my plan is active and that the number has not changed, and that my coverage had no lapse in it. Apparently, it had JUST updated in the system was their explanation. I refresh and saw it. The escalation rep called ********* and they approved the coverage.I was willing to let it go at this point. But then, I get an email from HR and they said that my plan definitely has a new number. I check the digicard they sent and it indeed does. So **** wrong about so many things. Reaching character limit...

• Review fromJeffrey S

  Date: 10/03/2023

  1 star

  Jeffrey S

  Date: 10/03/2023

  The worst customer services. Spent over 90 minutes without speaking anyone who could help me. To help interpret a letter I received from BCBSIL. Transferred 5 times. If I gave a choice I would switch carriers based on customer service.

  Blue Cross and Blue Shield of Illinois

  Date: 10/04/2023

  Thank you for your inquiry. We are reviewing the case and will reach out to the member directly with a resolution.

  Blue Cross and Blue Shield of Illinois

  Date: 10/04/2023

  Thank you for your inquiry. We are reviewing the case and will reach out to the member directly with a resolution.

• Review fromJarvis W

  Date: 09/15/2023

  1 star

  Jarvis W

  Date: 09/15/2023

  I've been looking for a psychiatrist through this health insurance since jan2022 and I still haven't gotten one.they would give me a list of offices l that they say are psychiatric offices but we're actually physician offices.ive called litterly seeking help with mental health issues and I've gotten same results Everytime. Most of my disorders are severe and has affected my daily living and me being able to work. Been hospitalized 7 times in last 6 months because of no meds to treat disorders. Can't access the online portal and that to I've had issues with in jan 2022 also and still am.will be switching to a different insurance as of today. Everyone with mental illnesses, please don't get blue cross blue blue shield,please cause you will not get a psychiatrist or meds to treat it. And that is sad

  Blue Cross and Blue Shield of Illinois

  Date: 09/18/2023

  Thank you for your inquiry. We are reviewing the case and will reach out to the member directly with a resolution.

• Review fromJacqueline J

  Date: 08/24/2023

  1 star

  Jacqueline J

  Date: 08/24/2023

  I am writing to address a critical issue with my Blue Cross Blue Shield subscriber status and the associated pre-authorization process for medication.Despite being correctly listed as a subscriber on my doctors' end, a recurring glitch is causing a disconnect during pre-authorization submissions. This glitch falsely indicates that I am not a subscriber, leading to unnecessary manual interventions and delays.Multiple fax attempts have been made from my doctors' office, each successful on their end. However, Blue Cross Blue Shield consistently claims non-receipt, creating frustration and potential health risks due to medication delays.This situation implies a systematic issue, possibly affecting timely and accurate healthcare for subscribers. I urgently request a thorough investigation and prompt rectification of this technical glitch. Transparent and efficient processes are vital for maintaining trust and ensuring uninterrupted healthcare.

  Blue Cross and Blue Shield of Illinois

  Date: 08/25/2023

  Thank you for your inquiry. We are reviewing the case and will reach out to the member directly with a resolution.

• Review fromBrian E

  Date: 08/22/2023

  1 star

  Brian E

  Date: 08/22/2023

  I waited 53 days for an Rx that I've been taking for years. Literally made 100's of phone calls. The worst insurance company ever! After doin all the hoop jumping with pre-authorizations it was still denied. After ****************** finally approved, but only after many many calls and having to email forms myself. What a joke of a company!!

  Blue Cross and Blue Shield of Illinois

  Date: 08/23/2023

  Thank you for your inquiry. We are reviewing the case and will reach out to the member directly with a resolution.

• Review fromRAY B

  Date: 08/21/2023

  1 star

  RAY B

  Date: 08/21/2023

  Can't get answers no one calla back send papers to po box know one checks

  Blue Cross and Blue Shield of Illinois

  Date: 08/22/2023

  Thank you for your inquiry. We are reviewing the case and will reach out to the member directly with a resolution.

• Review fromYo H.

  Date: 08/07/2023

  1 star

  Yo H.

  Date: 08/07/2023

  ****** Health estimated my Feb '23 routine preventative Colonoscopy screening would cost $0.00. BSBC-** INSURANCE told me the routine screening would be covered 100%. After having the Colonoscopy, BCBS-** refused to cover any of the cost for this & my Jan '23 routine preventative Mammogram screening. I'm looking at almost $5000 in costs. I've filed complaints with both. BCBS-** still refusing to cover; no reply from ****** Health. This experience has damaged my 30-year relationship with my primary doctor and I have absolutely no use for BCBS-**. Worst type of theft. I've paid into the insurance industry for over 40 years; one would think that some of my money could be used for my health-benefit. It's no wonder many ********* are seeking health care outside greedy ***. BCBS-** Warning: beware the "high-performance network" category they place your healthcare provider under... telltale sign they are not going to cover anything.

  Blue Cross and Blue Shield of Illinois

  Date: 08/08/2023

  Thank you for your inquiry. We are reviewing the case and will reach out to the member directly with a resolution.

• Review fromRandy S

  Date: 08/04/2023

  1 star

  Randy S

  Date: 08/04/2023

  Blue Cross and Blue Shield of Illinois is stating on their website that ************************************************ is accepting new patients but he is not. I called the Blue Cross and Blue Shield of Illinois **************** and they reassured me that he accepts new patients. I changed my ************ Doctor to **************** then scheduled an appointment. Almost after two hours on the phone, I got a call from the doctors office that he is not accepting new patients and they cancelled my appointment. In addition, the phone number is his profile is for the call center not his ******* Extremely disappointed at the Blue Cross and Blue Shield of Illinois and the doctor's *******

  Blue Cross and Blue Shield of Illinois

  Date: 08/07/2023

  Thank you for your inquiry. We are reviewing the case and will reach out to the member directly with a resolution.

• Review fromDave W

  Date: 06/13/2023

  1 star

  Dave W

  Date: 06/13/2023

  I tried calling them numerous times only to have my call dropped before they could answer. I finally got through and now have been on hold for 1:34:02 minutes. This is not the first time this has happened. Terrible service!

  Blue Cross and Blue Shield of Illinois

  Date: 06/14/2023

  Thank you for your inquiry. We are reviewing the case and will reach out to the member directly with a resolution.

  Blue Cross and Blue Shield of Illinois

  Date: 06/28/2023

  June 28, 2023 *********************** ***********************************************************: Record ID: ********* Member Name: *********************** Group/ID: ******/********* Dear ****************:We are writing in response to your inquiry, received in our office, on June 14, 2023. In the inquiry, you expressed concerns regarding your inability to reach a customer service agent by phone. You are covered by a self-funded health plan offered to employees of ********************* The coverage was effective January 1, 2023 and is currently active.After a review of the concerns presented in your inquiry, we have determined that your employer, *********************, has partnered with Accolade, an independent health benefits navigator responsible for providing customer service and resolving any inquiries relating to your medical policy. BCBSIL made multiple attempts to reach an Accolade customer service agent at **************, and experienced extreme hold times as well. It is important to note, Blue Cross and Blue Shield of Illinois (BCBSIL) is not partnered with Accolade. On June 26, 2023, the Account Executive for your ********************* medical policy forwarded our concerns regarding the inability to reach a live agent with Accolade. We requested Accolade contact you directly by phone at ************** or provide a written response to the address on this letter once they complete their review of our concerns. While we understand the importance of speaking to a customer service representative in certain circumstances, we want to ensure you are aware of a self-service option available to you 24/7 at www.bcbsil.com . Blue Access for Members (BAM) allows you to view your claims, locate providers, review benefits, and much more. We appreciate the opportunity to review your concerns. Should you have any further questions, we encourage you to contact our office directly at the number on the back of your identification card.Sincerely, ****************** #U300080 Executive Inquiry Specialist Blue Cross and Blue Shield of Illinois