Complaints

This profile includes complaints for LTD Commodities's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  LTD Commodities

  200 Tri State Intl Lincolnshire, IL 60069-4407

• 

  LTD Commodities

  PO Box 1306 Northbrook, IL 60065-1306

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/16/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  placed order 5/28/2023 for 7 items @ 50% off & free shipping, items in stock when I ordered. Received 2 of the items. When I called company 6/13/23 & spoke with "*****" a supervisor, to check on order, was told" as of 6/9/23 no longer able to do Buy now Pay later option& rest of shipment had to be paid with credit card before shipping" I told her that I was able to do that, however" I was NOT able to get the free shipping or the price I had previously ordered at on 5/28/23, that the promo code had expired as well as free shipping." I informed"*****" of he original order date of 5/28/23 & that I had received 2 of the items which were the eggshell color zebra shades size 30x64. I requested that I still wanted the order including 1 more of the shades at the price previously ordered at with free shipping.I was told "can not do that request" I once again asked why the rest of the shipment was not sent only to be told that was to go out on 6/9/23. I never received an email or any documentation before I called, as I would have given a credit card number for this order.As a consumer I do not believe I should be refused my 5/28/23 order with the terms as stated as I ordered before the 6/9/23 date.I have ordered from *** previously & have not had any previous issues. Thank you for your attention to this matter. *************************

  Business Response

  Date: 06/23/2023

   

  Dear Ms. *******,

  Please accept our apologies regarding order number 1076329395.

  As of June 19th, LTD Commodities and Lakeside Collections are under new ownership. With the new ownership, the decision was to no longer offer the Buy now Pay later option. There may be a new payment plan offered in the future.

  I am terribly sorry that you were not given the opportunity to re order with the same prices that were on your original order. Understanding how this would upset you since you were unaware at the time of your order that the Buy now Pay later option was not going to be accepted with the new ownership.

  We are committed in providing the first-rate customer service that you expect and deserve from our company.

  I look forward to assisting you in placing a new order and honoring the promo pricing and free shipping that you used on your original order.

  You can contact me by email at ****************************** or you can call me directly at ************  Mon-Fri. 9-5:50 Est.

   

  Sincerely,

  *****************

  Customer Solutions

   

   

• Initial Complaint

  Date:06/01/2023

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on 4/12/23 Order # **********. Got confirmation email of ************. I placed the order through **** mail. I ordered 4 items and enclosed a check for ***** check # ****. I received just two items out of the 4. My check was cashed in full and the two items I got amounted to approx. ***** at best. I have not heard from there nor did I get the excess I paid back. I have tried contacting them both through email, and phone. I have not gotten any response either way and I have been unable to talk to anyone human to date. I want my money they owe me back as soon as possible.

• Initial Complaint

  Date:05/30/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive been ordering from this company for about ********************************************************************************* April I ordered a gift and a planter for myself. I placed the order and within a couple of days the order was gone and the company had filed for bankruptcy. Nothing was charged to my account at that time so I ordered the items on a different platform and didnt think any more of it. In May my account was charged for the merchandise and I immediately called and let them know to cancel the order as Id already bought the items I needed elsewhere. They claimed that once the order was sent out for processing it couldnt be cancelled. It sat in processing for 2 weeks and they still wouldnt cancel it. I was told I could refuse the package and that would begin my return. I was able to refuse the first package but was out when the second package arrived. I called to find out how to get this returned and was told they were negotiating with ***** to do return labels even though they were continually shipping packages. I had asked that they provided the return label free of charge since this was their mistake after refusing to cancel the order. After being told to call again this week they claim they are still negotiating with *****. At this point I still have not received a refund for the first package and Im stuck with the second one as they will not do a return label or refund the shipping costs. Ive never seen a company refuse to cancel an order stating that their computers dont allow that. This is ridiculous and shady. Ill sending this back at my own cost and am looking into legal recourse to cover my losses.

• Initial Complaint

  Date:05/30/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *** keeps calling saying I owe $12 which I don't if I did I would pay considering I spent over $2000 in 2021. I sent them the order # and cancelled checks which prove I owe no money and they keep calling which is annoying. They don't even say what I owe for which tells me billing error and they don't know what there doing. I want the phone calls to stop and *** to do their job and correct their billing errors instead of making a good standing customer an idiot.

• Initial Complaint

  Date:05/28/2023

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/2/2023 I placed an online order with LTD Commodities for $56.09 (order confirmation number o16902010). I received a confirmation email receipt of my order. My credit card has been charged. I have yet to receive my order, and as of today it is showing that it still hasnt shipped. Todays date is 5/27/2023.I have attempted to follow up with customer service several times, with an automated email being sent to me on 5/12/2023 stating they would be in contact shortly. I still have not heard anything.

• Initial Complaint

  Date:05/27/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on May 12,2023 and as of today I still have not received my order. I log into my account and it says its still preparing to ship. I have reached out to LTD commodities a few times now and I am being told its ready to ship. They keep giving my the run around. I was then told they recently filed bankruptcy and are trying to get reinstated and are doing their best. I have been a customer of this company for 20 years and have never had an issue like this. Im not even sure if the call center is even located in ******* anymore. I want my items ! This company is become very suspicious and crooked.

• Initial Complaint

  Date:05/27/2023

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered on 5/62023 and never got shipping confimation or tracking for item have contacted them numerous times and no response would like refund or my metchandise i ordered. This is terrible business ethics if not going to ship stuff stop advertising and sending emails with sales . we are in hard times and no one can afford this.

• Initial Complaint

  Date:05/23/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased from a LTD Commodities catalog some items totaling $79.84, on April 8, 2023.. By April 15,2023 i was concerned that my credit card had not been charged, because the order was successful and i was suppose to received it within 7 to 10 days. I tried to call and did some searching and learned that theLTD had gone out of business. so since my card had not been charged, i proceeded to order a similiar item from another company. On May 8, LTD Commodities charged my credit card for $79.84. I again tried to call several times but no one answered. I was able to send emails becaused the site was back up on May 11 and May 15, I emailed that i was charge, i had not received this item, and that i no longer wish to purchase it because i had purchased a similiar elsewhere. . I did not received any replies to my emails. On May 16,, the package was delivered. I have not opened it, and proceeded to call everday, holding as long as 30 minutes. On May 22, after 32 minutes, someone picked up, but unfortunately the department for returning packaging ins not active, and the person was not sure exactly when it would be open. I do not wnt these items and i wish to return them, and get a refund. They should not have charged these items without checking with me.

• Initial Complaint

  Date:05/21/2023

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on 4/1/2023--order #******-1DQK--Paid by check--It was deposited by *** on 4/10/2023--Ck # ****---I have called 2 times...1st time i held on for 45 min..for them to keep coming on saying 'wait time 3 minutes...I waited for 1 more day....called back same thing..I called another # that was service desk they said no one there to answer calls---I want my product or a refund--these are the 2 #'s I called ...*********** --*********** I want the product or my money returned..I will not order from this company again--My Zip Code IS ***** ***********************

• Initial Complaint

  Date:05/16/2023

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/1/23 I placed an order with LTD Commodities. In checking the status of my order for the past 2 weeks, the status is "preparing to ship". I have usually gotten my order within 7 days. I have emailed them on several occasions and gotten no response. The past 2 days I have tried numerous times to call them and been on hold with a recorded message. I finally hang up after being on the phone with a recorded message stating that the current wait time is "2-3 minutes. My wait time for someone to answer has been 20+ minutes. All I want to know is if my order will be shipped in the very near future and if not I would like to cancel my order.