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Business Profile

Insurance Companies

Allstate Insurance

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Insurance Companies.

Complaints

This profile includes complaints for Allstate Insurance's headquarters and its corporate-owned locations. To view all corporate locations, see

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Allstate Insurance has 1965 locations, listed below.

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    Customer Complaints Summary

    • 4,681 total complaints in the last 3 years.
    • 1,595 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/16/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is the 3rd time the life insurance sends us another to do paper for this to get payed out for my mothers death. They find a reason to not pay even though all is legal with it. They could easy send all needed with just the first time ....I have had the funeral home call in for whats need and they have sent back papers yet each time after 3 weeks comes another you need to sign this paper. Each time with the same stuff asked again. I just want to get this taken care of to pay for her funeral now. Help

      Business Response

      Date: 05/19/2022

      Thank you for forwarding this inquiry to our office.  Customer concerns are important to us and we appreciate the opportunity to address them.  Due to privacy concerns, we are unable to post a specific reply here for public view.  Allstate will contact the complainant within 48 hours to discuss their concern. 

      Customer Answer

      Date: 05/19/2022

       
      Complaint: 17208088

      I am rejecting this response because: What is asked for is not personal information. I have sent back now 3 times the same basic information including MY drivers lic number and my brothers as well. All tjhis could have been done with one session. Instead each time its we need more information and asked for the same stuff  less more personal of me. The policy is good, death cert sent. Funeral home called twice and now i expect in a few weeks another we need more info. Enough

      Sincerely,

      *******************************

      Business Response

      Date: 05/27/2022

      Thank you for forwarding this inquiry to our office.  Customer concerns are important to us and we appreciate the opportunity to address them.  Due to privacy concerns, we are unable to post a specific reply here for public view.  Allstate will contact the complainant within 48 hours to discuss their concern. 

      Customer Answer

      Date: 05/31/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I Thank the better business bureau for getting this done as well

      Sincerely,

      *******************************

    • Initial Complaint

      Date:05/15/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Allstate owe me $22.71. They said in a written communication that I earned it. The corporate office says NO!

      Business Response

      Date: 05/17/2022

      Thank you for contacting our office regarding this concern. Upon further review, it has been determined that Allstate is currently investigating the same issue with the **************************** of Insurance.We respectfully request that the complainant contact the MS *** with any outstanding questions.

      Customer Answer

      Date: 05/18/2022

       
      Complaint: 17205461

      I am rejecting this response because:

      Sincerely,

      *****************************

      My Allstate agent and myself has been trying to resolve this problem for months.  Allstate agent has been emails  Corporate for months and agree with me that I have $22.71 owe me.  Why does Allstate keep saying they are investagating it.  It is plain and simple.  I have the written prove!

      Business Response

      Date: 05/20/2022

      Thank you for contacting our office regarding this concern. Upon further review, it has been determined that Allstate is currently investigating the same issue with the **************************** of Insurance.We respectfully request that the complainant contact the MS *** with any outstanding questions.

      Customer Answer

      Date: 05/20/2022

       
      Complaint: 17205461

      I am rejecting this response because: My Allstate agent has been investgating this complain for months.  She agreeds that Allstate Corporate owes me $22.71.   Corporate keeps saying No!
        
      Sincerely,

      *****************************

    • Initial Complaint

      Date:05/15/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Allstate has not paid me after months for an auto claim where my cousin and I were injured and the police determined we were not at fault. The driver that hit us was texting and driving.My car was parked in a parking lot at the time of being hit, but Allstate claims that I am 25% liable and they are only 75% liable, which goes against what the police said in the accident report.

      Business Response

      Date: 05/16/2022

      Thank you for forwarding this inquiry to our office.  Customer concerns are important to us and we appreciate the opportunity to address them.  Due to privacy concerns, we are unable to post a specific reply here for public view.  Allstate will contact the complainant within 48 hours to discuss their concern. 

      Customer Answer

      Date: 05/19/2022

       
      Complaint: 17204427

      I am rejecting this response because:

      Allstate did not resolve the issue and did not remain true to there word. After 48 hours I have not been contacted by Allstate like they promised. 


      Sincerely,

      *****************************

      Business Response

      Date: 05/24/2022

      Thank you for forwarding this inquiry to our office.  Customer concerns are important to us and we appreciate the opportunity to address them.  Due to privacy concerns, we are unable to post a specific reply here for public view.  Allstate will contact the complainant within 48 hours to discuss their concern. 

      Customer Answer

      Date: 05/28/2022

       
      Complaint: 17204427

      I am rejecting this response because: Allstate has done absolutely nothing to resolve this issue. The promised to pay me yesterday and then broke their promise. I have submitted all of the information that they asked for and they are still stalling on paying me. 

      It seems they have no intention of paying for this claim although they are 100% liable. This is very troubling because they set the expectation for me that this would be handled by yesterday and it has not. I was not paid and Im very disappointed that a billion dollar company such as Allstate would be so professional, not keeping to the promises they give to the people they service. 

      Sincerely,

      *****************************

    Allstate Insurance is NOT a BBB Accredited Business.

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