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Find a Location

MedVet Medical & Cancer Center for Pets has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforMedVet Medical & Cancer Center for Pets

    Veterinarian Information
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    MedVet is a family of emergency and specialty veterinary hospitals that provides 24-7 Emergency Care & offers board certified specialists in Internal Medicine, Medical Oncology, Surgery, Cardiology, Dermatology, and Rehabilitation. 

    Business Details

    This is a multi-location business.

    Find a Location

    MedVet Medical & Cancer Center for Pets has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Location of This Business
      2315 N. Causeway Blvd., Metairie,, LA 70001
      BBB File Opened:
      8/31/2009
      Years in Business:
      25
      Business Started:
      8/1/1999
      Business Incorporated:
      5/18/1999
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      • This company has a License from the State of Louisiana, Department of State Corporation Division, # 34792914 K.
      Type of Entity:
      Limited Liability Company (LLC)
      Number of Employees:
      55
      Business Management
      • Ms. Colleen Mangum, Hospital Director New Orleans
      Contact Information

      Customer Contact

      • Ms. Colleen Mangum, Hospital Director New Orleans

      Customer Complaints

      3 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      06/03/2024

      Complaint Type:
      Customer Service Issues
      Status:
      Unanswered
      My dog ***** was in congestive heart failure and had extremely exacerbated breathing. My regular vet called and told them everything they needed to know about ***** and that she would be there shortly. I called to confirm they had the oxygen kennels ready and to let them know I was 30 minutes away. They told me everything was ready for her and that they would take her in immediately. We ended up waiting for TWO HOURS in the waiting room with a dog who could not breathe. And they really only took her within two hours because I told them we couldnt wait any longer. It was traumatic.After that, I was coerced into putting my credit card on file and signing documentation approving up to $3,000 in care for my pet. I negotiated them down from the original $5,000 they requested. When I asked why it was so high, they said, well, do you want us to perform life-saving measures or not? So they charged $3,000 to my card and said whatever wasnt spent would be refunded.Their brochures state we will keep you advised of all costs throughout your pets care. which is blatantly false. When I repeatedly asked for the costs associated with her care, and updates on my bill since she stayed overnight, I was never once given an itemized bill or any information.And now that ** asking for it they sent me a letter of separation stating my pet is no longer welcome here. Their lack of transparency is astonishing. Is asking for an itemized bill while they run up your credit card too much to ask?This business should be ashamed of how they have handled this. How hard would it have been to take accountability, state that an itemized bill should have been provided, and work with me to get to a mutually agreeable resolution?
      Read More

      Customer Reviews

      2 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Chip C

      1 star

      06/19/2022

      I'm so sorry that happened to you. I hope I'm not out of line but why didn't they put the dog down from the get-go if he was that sick. Why would anyone put an animal through that. Sending you hugs and I really hope you fought this.Came from ************************* Replied:That is why I am grieving so.They charged for a criticalist vet to advice us.If you read their reviews, it was all about the money.They said do you want to have resuscitation performed.I said no.They said do you want an MRI on his brain to see if their is a lesion or tumor . I said No!. 600 dollars for cpr **** for MRI. I said. No! Did they say anything about EKG which he was breathing profusely! No! Not until they gave him sedatives he srarted to relax but his eyes were still dilated. It was all about the blood money. Read the negative reviews.We should have been advised to do the right thing by euthanizing him the first day. They kept on saying he is doing fine. We will keep over night and see if any more seizureswhich they told me next day t said none. He is doing fine. Until I said I wanted to bring him home, everything changed after I called at 9:01pm on third day they said he was doing fine and sedation has been decreased! I got a call at 9:46pm same day that he was dead! On that Sunday when went to visit, we saw no change but a shallow breath and very cold paws and ears and stomach when we're running him! He had a gurgling sound that the vet said it was due to his not being sit up right perched so fluid can down his throat! No it was a death rattle called Agonal breathing is when someone who is not getting enough oxygen is gasping for air. It is usually due to cardiac arrest or stroke. It's not true breathing. It's a natural reflex that happens when your brain is not getting the oxygen it needs to survive. Agonal breathing is a sign that a person is near death. Said Respiratory problems caused his death on the Death Summary! Really!

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