Complaints

This profile includes complaints for InvestorPlace Media LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  InvestorPlace Media LLC

  1125 N Charles St., Fl 1 Baltimore, MD 21201

• 

  InvestorPlace Media LLC

  1 Massachusetts Ave NW Ste 610 Washington, DC 20001-1401

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/31/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  my subscription to the Breakthrough Stocks program, which I purchased on July 2, 2024, for $1,888.95 USD. The purchase was based on the promotional email titled "The Biggest Profit of ***** ***********" and "9 Stocks to Sell as AI Surges Ahead."Upon subscribing, I discovered that the program did not meet my expectations. it would provide clear guidance on earnings strategies and stock movements. However, I was unfamiliar with how to use the Earnings Breakthrough system, as it involved methods I was not aware of it. I contacted customer service for assistance, but instead of offering a refund, I was told to switch to another service. As I had no other choice, I selected the Accreted Profit program, which provided stock names for options trading.After trying the Accreted Profit program, I quickly realized that it was not beneficial. My first trade resulted in a financial loss, and I found myself forced into purchasing stocks they selected at the prices they recommended. I never recovered the money I initially invested, let alone my membership fee. Seeing no improvement, I decided to stop participating in the program and instead monitored its performance so far. Over time, it became clear to me that the program was ineffective, and I was correct in my initial assessment that it does not work as advertised of the percentage of performance..

  Business Response

  Date: 04/01/2025

  Hi *****,

  Thank you for reaching out and sharing your experience with us. We sincerely apologize for the inconvenience and frustration you've encountered with your subscription to the Breakthrough Stocks program, which you purchased on July 2, 2024, for $1,888.95 USD.

  
  We understand your expectations were not met, particularly regarding clear guidance on earnings strategies and stock movements. We also acknowledge that transitioning you to the Accelerated Profits program did not provide the support or results you were hoping for, and we regret that your initial trade led to a financial loss.

  
  As part of our commitment to customer satisfaction, we would like to note that two complimentary service swaps were extended to you since your original purchase of Breakthrough Stocks. While these swaps were offered as a gesture of goodwill to help you find a service better suited to your needs, we regret to hear that they did not meet your expectations either.

  
  We strive to provide value through our services, and its disappointing to hear that your experience did not reflect that. Please know your feedback is important to us and will be shared with the appropriate team to improve future service and transparency.

  
  As stated in our terms on our site:

  
  None of InvestorPlace Entities shall be liable for any investment decisions based upon or results obtained from the Services and/or Content. Trading in investments involves risk and volatility, and any of the investments discussed in the Services may lose their value after purchase. Past investment results are not necessarily indicative of future performance.

  
  We recognize how frustrating it can be when expectations aren't met, and while our terms limit liability for investment outcomes, we still take customer concerns seriously and always aim to improve our programs based on such feedback.

  
  Were here to helpdont hesitate to reach out to our customer service team at ************** or *********************************** for guidance on how to get the most value from your subscription.

  
  Best Regards,
  Customer Success Team

• Initial Complaint

  Date:10/18/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **** **** and Investor Place are a complete fraud as you can see by the number of complaints on this site. They should be shut down.They use advertising with deceptive wording and quote legitimate media articles to hook you in to thinking they are legitimate.They dangle "amazing" stock picks or research reports for a small fee.They lock you in to recurring payments without your knowledge.Then they sell your email to the scum of the earth who ******* you with every scare mongering and phishing scam known to man. Thousands of emails. Making you fear contacting them for anything, even to cancel a recurring payment you never knew you signed up for.Then they keep charging you. They even have ****** tricked supposedly providing them "proof" that they actually provided some sort of service. Which made ****** deny my claim of fraud.

  Business Response

  Date: 10/30/2024

  
  Hello, we contacted this customer and successfully resolved their issue.

• Initial Complaint

  Date:10/04/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a book from I'm investor Place. Instead of getting the book, they started sending spam to my email. They kept my credit card information on file and charged me again a year later stating I signed up for a reaccuring subscription.

  Business Response

  Date: 10/07/2024

  Hi ****,

  Thank you for your feedback. We sincerely apologize for any inconvenience and appreciate your concerns.

  Our records indicate that the customer purchased an annual subscription to **** ***** Investment Report on October 2, 2023, for $49.00. This subscription focuses on ************, primarily large-cap stocks.

  By making this purchase, the customer agreed to our terms and conditions, which are outlined below:

  "As a reminder, you are agreeing to our Terms of Use and Privacy Policy, as well as to receive our promotional emails. Click here to view Disclosures and Disclaimers. Your subscription will automatically renew annually after the initial term unless you cancel. Upon renewal, we will charge your payment method $49.00 (plus any applicable taxes). You may cancel your subscription within 365 days for a full refund, and you can cancel anytime by clicking here or by contacting our **************** team at ************** or via email at *************************************************************."

  This information was provided to the customer during their contact with us on October 4, 2024. A refund for the auto-renewal charge was processed on that same date and will be returned to the original payment method within 5-7 business days.

  We reached out to the customer on October 4, 2024, to propose a resolution, but were unable to connect. A follow-up email was sent, and the customer subsequently received an email containing a receipt of their initial purchase, which includes their bonus reports and details of our Terms of Use and Privacy Policy. Please note that our bonus reports are not mailed; they are delivered directly to our customers' inboxes. Additionally, we have removed the customer from our mailing list; please allow 72 hours for this change to take effect.

  We are committed to transparency and customer satisfaction. For further assistance, the customer can reach us at ************** or *************************************************************.

  Best regards,
  Customer Success Team

• Initial Complaint

  Date:03/06/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I spent roughly $1,910 on *************'s 2024 Power Portfolio around mid-December, as well as an additional roughly $170 on "Fry's Investment Report", "The Innovation Investor" "Growth Investor" as well as "The Daily 10x Stock Report", I found myself unsatisfied with their 2024 Power Portfolio and decided to exchange their service for their other services. What I am seeking restitution for, is, *************'s distinct pattern of lack of transparency, and at times outright deceptive practices. Starting off, in a recording in which Louis ********* attempts to sell one of his products "AI Advantage" he refers to Keith ****** as a "colleague" which is either misleading in the way that it either understates the relationship between the two or in overstates it, in a call with my account manager, he referred to ************* and ********** as "2 different companies" which either contradicts the claim of ********* that they are "colleagues" in the traditional sense or fails to accurately represent the fact that they both manage assets of the parent company "**********" or contradicts my account manager's statement describing them as "Separate companies with separate CEOs". Secondly, *********'s or Keith's Predictive Alpha (dated 2023) is misleading and a possible copyright infringement of Predicting Alpha (dated 2020). Additionally, in it's current state ************* does not allow payment information to be de-listed from their platform. In conclusion, a relation between a consumer and merchant requires a good-faith basis on both ends, a basis not present with my relationship with *************, the company has failed to be sufficiently transparent in it's practices, it's affiliates, additionally, ************* engages in predatory sales tactics, utilizing fear-mongering, and inbox spamming, this is not the vendor-consumer relationship that I agreed to.

  Business Response

  Date: 03/06/2024

  In response to the concerns raised in your complaint to the Better Business Bureau regarding your experience with ************* and its affiliate services, we would like to address and clarify the issues you've outlined.
  
  Firstly, we acknowledge the dissatisfaction you've experienced with the 2024 Power Portfolio and the subsequent services you've engaged with, including "Fry's Investment Report", "The Innovation Investor", "Growth Investor", and "The Daily 10x Stock Report". We are committed to resolving this matter to your satisfaction and will be refunding the requested amount of $1,937.73. This refund process will be initiated promptly, and you should expect the funds to be credited to your account within 5-7 business days.
  
  Regarding your concerns about the relationship between Louis *********, Keith ******, **********, and *************, we wish to clarify that Louis and Keith are indeed colleagues, working within the framework of our affiliate companies. Both ********** and ************* are part of the ********** family of companies. While they operate independently, with distinct leadership and operational structures, they share a common affiliation through **********. This relationship is meant to foster collaboration and innovation across our platforms, not to mislead our customers.
  
  We take the allegations of deceptive practices very seriously. Transparency and honesty are foundational to our operations and customer relations. The issues you've raised regarding product representation and the inability to delist payment information are being reviewed as part of our ongoing efforts to improve our services and ensure customer satisfaction.
  
  We deeply regret any confusion or inconvenience these matters may have caused. Our intention is to uphold a relationship with our customers based on trust and transparency. We are taking immediate corrective steps to address your concerns and prevent similar issues from occurring in the future.
  
  Thank you for bringing these matters to our attention. We value your feedback and are committed to improving our practices to better serve our customers.
  
  Sincerely,
  *************

  Customer Answer

  Date: 03/08/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ***

• Initial Complaint

  Date:01/18/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 12, 2023 I listened to a podcast by Eric *** regarding investing in the stock market. At that time he was touting a company called **** ***. For close to an hour he was talking about a back door that would allow us to invest in this privately owned company before it went public. However, he never revealed how to do this. He did reveal that for $1,799 we could get the answer. I fell for this. I listened to all his podcasts and printed material and still did not get an answer to this. Since I paid $1,799 for the answer and did not receive it, I think it is only fair that I am reimbursed since he broke his “contract” by not fulfilling his promises. They tell me that my money is non-refundable. I have called several times and been courteous each time, as they have been also. The last time I called, December 29, 2023 at 9:37 a.m. they hung up on me. I feel like this is a shady practice that gets you to subscribe and all you get are advertisements for other subscriptions with the same promise I fell for. I now get three, four or five emails daily from this group pushing subscriptions. **********!

  Business Response

  Date: 01/19/2024

  I certainly apologize for any confusion caused by the promotional material that this customer viewed and the information received after purchase. I followed up with the customer by email and also just spoke to them on the phone to resolve this.
  
  After reviewing this customer’s account, I found that they signed up for two separate offers for different amounts around the same time. The lower priced offer is the one that references the ******* ******* information.
  
  The Innovation Investor
  Order Date: 12/21/2023
  Amount Paid: $49
  
  - This is the product that mentioned the ******* *******. The information on that strategy was provided in your confirmation email but was also available on our website after you had signed up. The report was titled “The ******* ******* Prospectus”
   
  Power Portfolio
  Order Date: 12/13/2023
  Amount Paid: $1,799
  
  - This was a separate product with all 3 analysts - Louis *********, Luke *****, and Eric ***
  - The recommendations come out monthly and are usually a 1-year holding period
  - You also received a complimentary 6-month subscription to the AI Revolution Portfolio
  
  Before making any changes to the account, I wanted to see if he intended cancel the bundle he purchased or if he simply wanted to cancel the product that he mentioned in the complaint. *** confirmed on the phone that he wanted to cancel both the $1,799 subscription and the $49 subscription, which I told him I would take care of. I have also updated his email preferences to stop any future promotional emails from being sent.

• Initial Complaint

  Date:01/14/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I continue to receive unwanted **** emails from ***************************** which states it is operated by InvestorPlace Media. I never signed up for these nor do I have any interest in them. I have emailed both ***************************** along with ************************** asking them to stop sending emails, but to no avail. If you click unsubscribe, then you receive other emails from other similar **** sites. Please help me and make them stop sendingthese **** emails. I believe this is a violation of the ******** Act. Thank you.

  Business Response

  Date: 01/16/2024

  We sincerely apologize for any inconvenience caused by the unwanted **** emails this customer has been receiving. We want to assure them that InvestorPlace is not the operator of ***************************** and when we did a quick Google search, we noticed this company is operated out of Poland. We ask that they share any information that lead them to that conclusion with us directly by forwarding the email to **************************. This will help us investigate the matter thoroughly and take appropriate action.
  
  Each of our emails has an ‘unsubscribe’ link at the bottom to allow customers to update their email preferences so that they only receive the emails that they want to. Customers are also able to update these preferences by contacting our customer service team for assistance with updating these preferences. 
  
  In the meantime, we have taken immediate action to update their email preferences to ensure that they do not receive any promotional emails from InvestorPlace. Emails may take up to 2-3 days to fully stop, but if this customer continues to receive emails from us after that time, we suggest reaching out to our team at ###-###-#### or ************************** for faster assistance.

  Customer Answer

  Date: 01/24/2024

  
  Complaint: ********
  
  I am rejecting this response because: On the emails from ****** ******* ****, it states that, "This ad is sent on behalf of InvestorPlace Media ***** **** * ******* ******* ********** ******** ******"  I have attached one of their emails that show this (I drew an arrow pointing to it).

  
  Sincerely,
  
  ******* *********

  Business Response

  Date: 02/16/2024

  
  I am reaching out to follow-up regarding the concern raised about receiving unwanted third-party emails associated with InvestorPlace. First and foremost, I want to extend my sincerest apologies for any inconvenience this situation may have caused you. We understand the importance of maintaining your trust and ensuring your satisfaction with our services.
  
  I want to assure you that we have taken immediate and comprehensive action to address your concern. As part of our commitment to your privacy and preferences, we have updated your email preferences to reflect your request accurately. Additionally, we have taken the extra step of unsubscribing you from all third-party emails associated with InvestorPlace. This action is effective immediately, and you should no longer receive unsolicited emails from third-party entities linked to our service.
  
  We value your feedback as it helps us improve our services and ensure we meet your expectations. Please rest assured that we are dedicated to upholding the highest standards of customer service and data privacy. We continuously review and enhance our processes to prevent similar issues from occurring in the future.
  
  Thank you for bringing this matter to our attention, and thank you for your patience and understanding as we worked to resolve this issue. We look forward to continuing to serve your investment information needs.
  
  

  Business Response

  Date: 03/06/2024

  To the Better Business Bureau,
  
  We wish to inform you that in response to the customer's complaint, we have taken immediate action to unsubscribe the customer from all third-party email communications. We would like the customer to be aware that it may take 3-5 business days for this change to fully take effect.
  
  We are committed to ensuring the satisfaction and privacy of our customers and have acted swiftly to address the concerns raised. Should there be any further issues or questions, we are readily available to provide assistance.
  
  Sincerely,

  InvestorPlace

  
  

• Initial Complaint

  Date:12/19/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Inestorplace advertises on the internet his market consultancy services. They sent mails recommending buying this or that share and/or sell this and that share. They had an exceptional starter offer for USD 29,00 only for a year, in August first 2023, which presumably would cost more in the second year. I did answer to that offer and paid that amount. However, they debited my account on 08/03/2023 with USD 1'250.00 I would have never agreed to such a subscription. So I consider the debit a fraud. Investorplace is a sister company of ********* ********* ********. They share the same offices.

  Business Response

  Date: 12/19/2023

  I appreciate this customer bringing their concern to our attention. After reviewing their account, I see that they ordered one of our Newsletter products called “Breakthrough Stocks” on 8/3/2022 and paid $1,250 that day. I looked into the confirmation email that was sent after their order and confirmed we did disclose the renewal date and price along with the cancelation policy and deadlines:
  
  “As a reminder, you have agreed to our Terms of Use and Privacy Policy, and to receive our promotional emails. Click here to view Disclosures and Disclaimers. Your subscription to Breakthrough Stocks will automatically renew on an annual basis until you cancel. Upon renewal for your Breakthrough Stocks subscription, we will charge $1,250 to your payment method on file. Your subscription has a 30 day InvestorPlace Credit refund policy. You may cancel within the first 30 days of your subscription and receive InvestorPlace Credit in the full amount to purchase any of our other services You may cancel your subscription at any time by clicking here by contacting our Customer Service team at 800-219-8592 or by emailing  ********@investorplace.com. To cancel without incurring an automated membership fee next year, you must do so one-day prior to the renewal date. Note: You will receive an email reminder before the fee is charged.”
  
  According to our records, we did not receive a phone call or email requesting cancelation until 10/13/2023 when this customer emailed our Customer Success team asking for a refund of the $1,250 minus $29. Our agent replied twice to confirm what the payment was for and that they could not provide a cash refund as the fee was paid more than 30 days prior. I also show that the same agent that emailed this customer to confirm this attempted to reach them by phone at the number we have on file to communicate the policy as well. We have not heard from this customer since that communication in October.
  
  All this being said, have authorized a one-time exception to this refund policy. We have issued a full refund to the credit card provided which should arrive in 5-7 business days.

• Initial Complaint

  Date:12/19/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I don't remember when signing up for Investorplace there would be an automatic renewal. Investorplace automatically renewed my subscription for: Innovation Investor ($29.00) and Growth Investor ($99.00). I called them and reviewed the situation. They stated the renewals would be canceled; they offered a refund for Innovation Investor ($29.00) but not a refund for Growth Investor ($99.00). I don't remember ever using their services and was not made aware of any automatic renewal process. I need your help: 1) making sure these automatic renewals are cancelled, and never happen again. 2) issuing me a refund for both Innovation and Growth Investor. NOTE: Things would be different if I were using their services and used either of these services post the renewal date. But since I've not used their services, it shouldn't be difficult to honor a refund when the services were not used post the renewal dates. I don't know the renewal dates.

  Business Response

  Date: 12/20/2023

  I certainly apologize for this customer’s experience. I have reviewed their account and do see that these charges were both renewal payments and that the customer contacted us shortly after the charges were processed. I have requested a refund of the $99 charge which should be returned to the card on file within 5-7 business days. I appreciate the customer bringing this to our attention and I have notified our management team in order to work towards a better experience in these situations moving forward. 

  Customer Answer

  Date: 12/23/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to ********* ** ********, and find that this resolution is satisfactory to me if a refund of the $29 and $99 charges are returned to the card on file within 5-7 business days.
  
  Sincerely,
  
  ****** ****

• Initial Complaint

  Date:11/13/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have tried to cancel multiple times but don’t hear back from anyone. I am being charged every month on 3 different credit/debit cards for a total of $734.19!! This is absurd!! Every month they keep charging multiple accounts despite me requesting to cancel their services months ago. I am not asking them for a refund on their bad investment suggestions but rather the monthly subscriptions and whatever other charges they are charging me for as they are not consistent amounts. I can’t take it anymore I am tired of this company taking hundreds of dollars from me a month.

  Business Response

  Date: 11/14/2023

  I appreciate this customer contacting us to resolve this issue. I was able to locate two separate accounts and two additional emails from the one provided on this complaint. Having multiple emails being used on accounts and to contact us could be leading to some of the problems they are experiencing and may lead to us not being able to see the communications they are referring to.
  
  The most recent call that I see to our office was in May of 2023 and the only email that I was able to find was from 8/10/2023 where this customer reported having issues placing an order for a subscription and our agent replied to let them know that they already had the product. We did have one of our lead agents reach out to this customer yesterday (11/13), but unfortunately there was no answer, and they were unable to leave a voicemail.
  
  The last charges that I show on these accounts were $50.42 on 10/7/23 on one account and $29 on 7/17/23 for the other account. The resolution they requested on this complaint was a ‘billing adjustment’ but they reference asking to cancel their subscription multiple times, which we have no record of. We would just need the customer to clarify what action they would like us to take so that we can assist. If they are wanting to cancel any of the 3 subscriptions they currently have, they can either respond to this complaint to clarify which subscriptions they no longer want, contact us at (800) 219-8592 or [email protected], or use our self-service option online by logging in to investorplace.com and selecting “Manage Account.”

  Customer Answer

  Date: 11/22/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  I will contact ******* with support.

  Please accept my apologies?!
  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:11/13/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  see Attached document
  Click here to Get the File - use the Password: ********
  ****************

  Bureau Response

  Date: 11/10/2023

  Send Complaint to BBB

  Business Response

  Date: 11/14/2023

  We appreciate this customer taking the time to reach out to us and apologize for any bad experience they may have had. I have reviewed their account and the promotional offer they signed up for online did state that there was a 90-Day credit refund guarantee, which our team was attempting to honor when they contacted us back in June. That being said, I have also reviewed the letter that was written for this complaint and have honored the requested resolution based on the details provided. 

  Bureau Response

  Date: 11/15/2023

  Kristen *******
  InvestorPlace Media LLC 

  **** * ******* **** ** * ********* ** *****
  
  
  Dear Kristen *******:
  
  This message is in regards to complaint ID 20853291 filed on 11/10/2023.
  
  Below are some points that BBB needs clarification on before moving forward.
  
  Can you please reach out to the consumer directly and let them know she will be receiving a refund?
  
  Please provide written clarification within 5 business days.
  
  

  If you received this complaint via Postal Mail, you may respond online using the link below or respond by mail using the address above.
  To access/respond to this complaint online:
  Go to: ****************
  Enter the following code: **************

  Once your correspondence has been received, BBB will continue the conciliation process.
  
  Thank you for your prompt reply.
  

  Sincerely,

  Heather ******
  Dispute Resolution Specialist
  *************************
  Phone: ###-###-####

  Business Response

  Date: 11/15/2023

  The requested resolution was a refund and this was provided to the customer. Refunds typically take 5-7 business days to return to the card that was used, however, this customer did report the charge as fraudulent to their bank. At times, this can essentially break the connection we have to their card and therefore we cannot return it to the card that was used. In these cases, we mail a physical check to the address we have on file. If the customer has questions or needs to update their address with us, we ask that they contact us at ###-###-#### or **************************. 

  Bureau Response

  Date: 11/16/2023

  Kersey *****
  **** ***** ** ****** ******* *****
  
  
  Dear Kersey *****:
  
  This message is in regard to your complaint submitted on 11/10/2023 against InvestorPlace Media LLC.  Your complaint was assigned ID *********  

   

  BBB has received a formal response from InvestorPlace Media LLC. We ask that you review the response and understand that BBB is here to assist both parties in reaching a fair and reasonable resolution.

  Please review their response to your complaint and advise us of your position in the matter within 5 calendar days. If we do not hear back from you, BBB will assume you are satisfied and will close your complaint as answered.

  Please be sure to indicate whether the business' response is satisfactory or not and how you would like to proceed in this matter.

  If you received this complaint via Postal Mail, you may respond online using the link below or respond by mail using the address above.
  To access/respond to this complaint online:
  Go to: ****************
  Enter the following code: **************

  Sincerely,

  Heather ******
  Dispute Resolution Specialist
  *************************
  Phone: ###-###-####

  
  MESSAGE FROM BUSINESS:
  
  The requested resolution was a refund and this was provided to the customer. Refunds typically take 5-7 business days to return to the card that was used, however, this customer did report the charge as fraudulent to their bank. At times, this can essentially break the connection we have to their card and therefore we cannot return it to the card that was used. In these cases, we mail a physical check to the address we have on file. If the customer has questions or needs to update their address with us, we ask that they contact us at ###-###-#### or *************************** 

  Bureau Response

  Date: 11/21/2023

  Kristen *******
  InvestorPlace Media LLC **** * ******* **** ** * ********* ** *****
  
  
  Re: ID * ******** * Kersey *****
  
  Dear Kristen *******:
  
  Thank you for your recent response to Kersey *****. We have not yet heard from the consumer and are closing this case as answered.
  
  Following our usual procedure, BBB notified the consumer of your response and requested notification of whether or not a satisfactory resolution had been reached.  Unfortunately, the consumer has not notified our office if they are satisfied. BBB has determined that your company has addressed the issues within the complaint; therefore we have closed this case in our files. This matter will appear in your BBB Business Profile as: "Answered - The Business addressed the issues within the complaint, but the consumer did not accept the response, OR BBB has not heard back from the consumer as to their satisfaction."
  
  The text of your response may be publicly posted on BBB's website. BBB reserves the right to not post in accordance with BBB policy, and we may edit your response to protect privacy rights and to remove inappropriate language. 

   

  In the event the consumer contacts BBB again regarding this issue, we may reach out to you to review any new or additional information we've received from the consumer. 
  
  Sincerely,
  
  Heather ******
  Dispute Resolution Specialist
  *************************
  Phone: ###-###-####

  Bureau Response

  Date: 11/21/2023

  Kersey *****
  **** ***** ** ****** **** ** *****  
  
  
  Re: ID * ********* InvestorPlace Media LLC
  
  Dear Kersey *****,
  
  We have not received your response to confirm this complaint has been resolved. Therefore, this complaint has been closed and will appear in the company's BBB Business Profile as: “Answered- BBB has not heard back from the consumer as to their satisfaction with the business's response.” 
  
  Please know that BBB is always available to discuss your case and review additional information. Thank you for using BBB's Marketplace Services.
  
  Sincerely,
  
  Heather ******
  Dispute Resolution Specialist
  *************************
  Phone: ###-###-####