Complaints

This profile includes complaints for Meijer, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Meijer, Inc. has 324 locations, listed below.

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  Meijer, Inc.

  2929 Walker Ave NW Grand Rapids, MI 49544-6402

• 

  Meijer, Inc.

  1611 Hilliard-Rome Rd. Hilliard, OH 43026

• 

  Meijer

  7240 W Central Ave Toledo, OH 43617

• 

  Meijer

  2155 Sir Barton Way #100 Lexington, KY 40509

• 

  Meijer Inc.

  7390 Tylersville Road West Chester, OH 45069-1522

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/24/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchase on a regular basis the Meijer Flushable Wipes which, according to the packaging, are "Flushable" and "Septic Safe". The instructions on the back of the package state " Only flush one wipe at a time", which we did for about 4 months. We had never used wipes before and decided to try these. On March 22, 2023, we were shocked to see our main sewer line in the basement overflowing. I don't have to explain to you the mess and the smell from this happening. We had to call an emergency plumber to come out and open the line. As you can see from his report, the problem was your "disposable and safe for septic" wipes. There was a complete clog that the technician said looked like 2-3 months of build-up. That's right around the time we began using these. The entire experience of having our water turned off for an entire day plus the smell, mess and expense was upsetting. Your packaging made us believe that your brand of wipes were safe to flush and would not harm our septic system however, $942 later that proved not to be the case.We are requesting a reimbursement for the plumbing expense as we followed the directions on the packaging. As you can see from the photo, it clearly says ********* however, the technician said there were hundreds down there and they are not made of a material that disintegrates. The statement issued by the plumber at the bottom of the billing states that "disposable" wipes are the reason our system backed up.

  Business Response

  Date: 03/31/2023

  We spoke to the Customer today, 3/31/23. The customer stated that *************** already agreed to pay for the damage last week and is sending a check.

  Customer Answer

  Date: 04/10/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:03/20/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We rented a ***************** cleaner from The local Meijer Store to clean a couple of rugs. We purchased the cleaning solution recommended by the store and brought it home to clean the rugs that day. After we followed the procedure for adding hot water and cleaning solution to the machine, we proceeded to clean the first rug. When we started the cleaning process, the machine proceeded to dump mud all over our rug. It appeared that someone had used the machine previously to clean up mud. We stopped immediately and contacted the store who told us to contact Rug Doctor directly, which we did. We initially spoke to *************************, who asked us to provide pictures of the rug damage and the machine along with the machine information. We were told they would inspect the machine and get back with us. This was on Nov 22, 2022, we followed up on December 15, 2022. We received a reply asking if we had used the upholstery tool which we had not. We then followed up on December 26, 2022 and again on January 15, 2023 and finally received a reply on February 13, 2023 from someone named ******, only to ask for an additional photo of the rug information. We replied with the required photo on February 17, 2023. We requested a response again on March 5, 2023 and have heard nothing since. While we have tried to work through this issue as Meijer had requested, they were the ones that rented us the machine and are the ones responsible for making sure the machines they rent are in good working order. They have made no effort to help resolve this issue and only offered a refund on the machine rental. The rug that was damaged was part of a matched set and now that rug is no longer available so the set has been rendered worthless. We are asking that the rugs be replaced with like kind and quality. We have attached the photos that we supplied as requested to Rug Doctor.

  Business Response

  Date: 03/27/2023

  On 3/26/23, this case has been sent to the ************************** for further review.

  Customer Answer

  Date: 04/04/2023

   
  Complaint: 19627324
  
  I am rejecting this response because:  this process should have been initiated many months ago. I feel this is just a delay tactic. 
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:03/18/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My names ******************* and today is 03/18/2023 I visited the meijer store #*** in ******* **. I purchased several items which all had the yellow clearance price on the tag on the shelf, i was overcharged for the meijer ultra strong bath tissue 18 count. The yellow price tag showed $13.99 and i was charged $14.99. And this is now the third time this kind of situation that i get overcharged happens at meijiers store. When I contacted miejier store the director named ***** was rude and said its my fault that i was overcharged! I have never in my life had this kind of experience only at meijers. I am disabled and cannot go back to the store i just want to be refunded the $1 back to my card. Me and my family will never do business again at any meijer stores

  Business Response

  Date: 03/21/2023

  On 3/20/23, the Store Director followed up with the Customer. The issue in question was due to an mPerks offer that needed to be clipped to get the price. The Customer does not have mPerks and was not interested in using mPerks but wanted the sale price. The Store Director did agree to refund the dollar to the Customer the next time the Customer can go into the store.

• Initial Complaint

  Date:03/17/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed a pick up order around 12:00pm on March 17, 2023. My debit card was charged the hold of $4.95 right after placing the order. After 4:00pm I called the Seven Hills store four times to get an order update since it still wasnt being processed. No one picked up so I called the customer care line and no one picked up. I called a second time and the woman was helpful and told me the order would be ready in ***** minutes. Over 30 minutes later the order was ready and they said my card was declined even though the temporary went through. I spoke with another customer care agent and explained what happened only for her to create case number CS0089554 and transfer me to the store manager and no surprise no one picked up. When my mom who was picking up the order, they told her my card was declined and took her card for payment ($52.94, not even the amount of my order) However, my original card was charged too for the order amount of $47.95. So we were charged twice for two different amounts for one order. I called customer care again, throughly ******. I spoke with someone wonderful who really helped me to get things sorted out and she put through a refund request for the double order and incorrect amount. Seriously still so angry that this happened, I understand glitches happen, but this is way beyond a glitch. This is sketchy business behavior and very unethical. I am going to stay on top of this until the refund goes through because I honestly do not trust Meijer anymore.

  Business Response

  Date: 03/20/2023

  On 3/18/23, a refund was processed for $47.95 and an email was sent to the Customer apologizing for any inconvenience that was caused.

  Customer Answer

  Date: 03/21/2023

   
  Complaint: 19616491
  
  I am rejecting this response because:

  The incorrect amount and payment method were refunded. The Seven Hills store was supposed to refund the higher amount of $54.94, that even charged for an item I didnt receive. Ive called over ********************************************************************************** who the correct contact. I have been calling and given a run around trying to get answers. One rep told me ************************* would reach out and gave me a phone number ************ with no extension so its useless. Then I call again today and they tell me notes were updated and that someone would call me, but cant tell me who, when or give me the number to contact them. They say they can transfer me to the store director and surprise, I get hung up on. This is absolutely ridiculous, I shouldnt have to jump through hoops and constantly call to get the correct refund because of some supposed system glitch that charged me twice for one order at two different amounts. And no one will talk to me. I want contact from someone higher up and a refund on the incorrectly charged $52.94, I have all the receipt info, case number, etc. please stop giving me the run around.
  
  Sincerely,
  
  *********************

  Business Response

  Date: 03/27/2023

  On 3/23/23, the Store was able to send the Customer a $10.00 gift card due to the situation. 

  Customer Answer

  Date: 04/03/2023

   
  Complaint: 19616491
  
  I am rejecting this response because:

  it was supposed to be $10.00 cash and mailed to my house. I have not received anything from them and its been 10 days. It does not take 10 days to mail something to someone and for them to receive it. I just want my money back please.
  
  Sincerely,
  
  *********************

  Business Response

  Date: 05/08/2023

  On 4/18/23 the Store Director sent a digital and physical gift card for $25 per the address on the Better Business Bureau Complaint. A voicemail was also left on 5/5/23, informing the Customer if the gift card has not been received, then the Customer could go into the store and pick up another $25 gift card at the Service Desk.

• Initial Complaint

  Date:03/13/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Data system was hacked and took all my money off my ebt card. I had only been to that store in ******** then another transaction was made on my card for $311 and meijer didnt help at all nobody cared that I couldnt feed my children because of they poor POS system this has happened before years ago but with my bank card and the banks moves faster I should of never went back to this incompetent chains of stores

  Business Response

  Date: 03/27/2023

  On 3/20/23, the Customer informed customer care that there was fraud on the card used at ******'s. The Customer was informed to reach out to ******'s to have the situation investigated.

  Customer Answer

  Date: 03/29/2023

   
  Complaint: 19591963
  
  I am rejecting this response because: this store is none got fraudulent activity for several years its a inside job this store STEALS from there customers all the time thats how they stay in business 
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:03/12/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a $200 **** gift card & a $50 **** gift card from this store to purchase items online. When I tried using them they declined. I then checked the balance on the cards and there was only one cent on them. I had literally just opened them before I tried using them. The transaction history showed transactions made out of state and transactions made online I have never heard of. That same day I had purchased a couple other **** cards from ****** that worked just fine, it was only the cards I purchased from Meijer that had no money on them. I spoke with a supervisor named **** and she told me she could not reimburse me because the cards were activated at the time of purchase, and not beforehand. She told me I had to call the card issuer, which I did before Notifying the store, and they said the fraud investigation would take at least 90 days and to contact the store I purchased them from first since it sounds like a gift card scam. I do not feel I should have to wait at least 90 days to possibly get my money back. The employee working at the customer service desk told me there was another person that called the same day complaining about the same issue. The fact else was another customer experiencing the same problem, the fact that I had just opened the card packaging before attempting to use the cards, & that fact I only had issues with the cards from this store, leads me to believe the fraud or gift card scam is specific to this store location and should be resolved by this store. I would like my $250 back or exchange the cards for ones that have not been tampered with and actually work.

  Business Response

  Date: 03/24/2023

  On 3/20/23, we left the Customer a voicemail and sent an email advising  to call or respond and provide the full gift card name/number as well as the 5-part receipt details so we may forward the concern to the appropriate Department. 

  Customer Answer

  Date: 03/29/2023

   
  Complaint: 19587282
  
  I am rejecting this response because:
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:03/10/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******* I over paid them and they will give my money back they had since 2-2-2023 and they in 5 days and that never happens

  Business Response

  Date: 03/27/2023

  On 3/24/23, an email was sent to the Customer apologizing for the delay in response. The ******************** reviewed the case and was not able to find a charge for the cancelled order. Advised the Customer to contact and dispute with their Financial Institution. 

• Initial Complaint

  Date:03/09/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Meijer didn't refund me an item I returned there yesterday which was the It flrl jgger #***********, $10.80. I am very disappointed they didn't refund me for the jogger pants. I also wasn't able to return 17 cans because customer service didn't answer my phone call. I would like an $11.45 refund for the returned jogging pants.

  Business Response

  Date: 03/20/2023

  On 3/10/23, the Store Director was going to be looking into the situation further and then going to be reaching out to the Customer to resolve the issue.

  Customer Answer

  Date: 03/20/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:03/08/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  03-08/2023 Today I walked into meijer in ********* ** looking for some fish, i seen SO MANY dead and dying fish and as a fish rescuer, i offered to buy one half of the price as the quality of life these fish have are zero. I watched several lay at the bottom of the tank still breathing. I called the director and she told me they dont sell sick fish to people. When its a known fact all fish from meijer, petsmart, any other big chain, is from mass breeders. Which means any illness or deformity can come from these fish. I should not have to pay full price for sick fish as no one should. If someone is able to take on the care of a fish dying they should sell it half price also they shouldnt have dead fish at the bottoms of their tanks because what makes you think it would make us purchase them? I see bettas dying here, all sorts of tanked fish, everything. Its neglectful, and all around money greed. Im not stupid Ive been fish keeping for over 10 years.

  Business Response

  Date: 03/13/2023

  On 3/8/23, ******** called and was able to speak with the Store Director. Customer was able to express what was going on to the Store Director. The Store Director explained to the Customer could not sell the fish at half price. This is something that just can not be done. 

• Initial Complaint

  Date:03/05/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed an online order for delivery on 3/5/23 for 4 containers of ice cream. Placed order at 8:45.At 9:45 my debit card was charged for ***** and wwbsite said order had been delivered.As of 10:42 Ive not received an order. Called Shipt 2+ times only to be put on hold forever. So I want a refund for the amount I was charged for the items I never received, PLUS a $15.00 gift card for my trouble. This happens often with Meijer online delivery orders and Im very tired of it. *** spent hours and hours calling and so forth, and I feel I should be compensated for inconvenience and all the long times Ive been on the phone about this.

  Business Response

  Date: 03/14/2023

  On 3/7/23, we verified for delivery order ********* showed a charge for $19.11. We did process a refund and informed the Customer by phone. We apologized and issued a  $15.00 mperks coupon for the experience.