Complaints

This profile includes complaints for Meijer, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Meijer, Inc. has 508 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Meijer, Inc.

  2929 Walker Ave NW Grand Rapids, MI 49544-6402

• 

  Meijer Inc.

  1084 State Route 28 Milford, OH 45150-2082

• 

  Meijer

  130 S Gary Ave Bloomingdale, IL 60108-2243

• 

  Meijer Express

  130 S Gary Ave Bloomingdale, IL 60108-2243

• 

  Meijer

  3610 Bremen Hwy Mishawaka, IN 46544-6500

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/03/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since July 2020, I have had several bad experiences with the Shop and ************ at Meijer in the Metro Detroit area. The most recent was March 7, 2022 at the store located at ********************. After shopping and scanning the items I intended to purchase, my son and I approached the next available checkout lane and scanned the ** code on the monitor. After my transaction was generated on the monitor, a clerk came to check a few of my items that I scanned. Or so I thought. The clerk asked me what was I doing. I told her I used Shop and Scan and needed to pay for my items. She said, You cant just walk out with your items like that, not in bags. I was PAYING FOR EVERYTHING in my cart and I didnt think I had to explain to her why I didnt bag my items but I did anyway. I told her that its easier to scan the items before putting them in the cart and leaving them unbagged because the bags would restrict my items and I tend to buy a lot. Also, the items needed to be verified. On that particular day my total was ******. My son and I have bagged our items in the lobby or at our car at several stores. The clerk began to click on the monitor and she went to cancel the order. I tried to stop her, asking her please not to and to call someone over who was familiar with Shop and Scan. She ignored me and canceled the order. Another clerk came over and told me that it was the other clerks first day. ( I cant understand why she would be left to handle transactions that she was not familiar with by herself and take it upon herself to cancel my order instead of asking another team member or team leader for help.) I already wasnt feeling well throughout the store and when that happened I began to feel worse and began to have a panic attack. ( I am a heart patient and I have Class IV, D heart failure. ) The second clerk who came over apologized as did the first clerk. There was a team leader who got involved and after about a half hour I was able to pay for my items.

  Business Response

  Date: 06/08/2022

  On June 6^th, 2022, the Store Director called the customer, but a gentleman answered the phone and would not allow for this customer to speak. The gentleman stated that the customer was there and then stated the customer was not there. The Store Director left name and phone to reach back at. The gentleman continued to ask the Store Director what the issue was in regard to, but the Store Director did not give the gentleman many details other than the customer reached out to ********************** through the BBB about an issue with the shopping experience and to give us a call when the customer was able too. We have not heard back from this customer; therefore we are closing this case out.

   

  Thanks,

   

  

  Customer Answer

  Date: 07/21/2022

   
  Complaint: 17318668
  
  I am rejecting this response because: Hello,

  
  

  I am responding to your message regarding my complaint against Meijer. I dont know what, if anything will take place regarding my complaint but I wanted to let you know that no one called my phone and spoke to anyone. In recent weeks If someone called they would get my voicemail. I am the only person who couldvve possibly answered my phone and I am not a man. I have been waiting to speak to someone for weeks thinking that Meijer corporate just doesnt care about their loyal customers. Also I dont understand why a store director would call instead of someone in corporate because as Ive previously stated Ive had similar issues at SEVERAL stores
  
  Thank you kindly,

  
  

  *******************

  Business Response

  Date: 07/27/2022

  We tried reaching out to this customer on 7/22/22 around ******* and received this message: the person you are calling is unable to receive calls. The number we tried calling was the number listed on the complaint **************. We also tried calling the other number that we have on file as well **************. Does the customer have another phone number they would like to be reached at?

   

  Thanks,

   

  

• Initial Complaint

  Date:05/31/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to Meijer in *******, ** on May 21st. I made a purchase of $27.54 and was getting $50 cash back with my purchase. After I put my card through, the cashier told me that they were having problems with the debit purchases and I needed to run it as credit. I did so, without getting the $50 cash back because I was using credit. My card was charged $77.54 for the first transaction and $27.54 for the second. Meijer refuses to make this right and return the $77.54 for the first transaction that was supposed to be canceled. I called my card (it is a pre-paid card) and they said it is Meijer responsibility to refund my money. My sister and multiple others that shopped at Meijer that evening are going through the same situation and Meijer not only refuses to return our funds, they are being extremely rude to anybody insisting on it. They keep telling us that it will be resolved in a few days. It has now been 10 days and nothing! If this situation isnt resolved me and hundreds of others will be in front of the store protesting until our funds are returned. I will NEVER shop at Meijer again. My heart goes out to all the mothers and fathers who were trying to get groceries to feed their families and are STILL unable to do so!

  Business Response

  Date: 06/07/2022

  We sent an email to this customer on 6/1/22 explaining to the customer the refunds should be posting back to the account. We gave this customer $100.50 courtesy coupons in her mPerks account for the inconvenience. Also, due to the customers situation, we are sending out a $50 gift card. Customer has responded back to us on 6/1/22, thanking us for reaching out and letting us know that coupons were received. Customer also appreciated us trying to get this situation resolved. We are going to close this case out.

   

  Thank you,

   

  

• Initial Complaint

  Date:05/27/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Saturday, May 21, 2022, I placed an order for home delivery with Meijer. My order total was $72.01. Meijer charged me nine times, withdrawing $648.09 from my checking account (debit card). They are aware of the issue, and although they claim on the news that the problem has been resolved, I have not yet received a refund of the $576.08 overcharge.Meijer does not respond to emails, and phone calls are answered with a recording telling me to take it up with my financial institution. I have done this, and my bank has been as helpful as can be expected, but it might take them 90 days to complete their "investigation". I'm not sure what there is to investigate. I have electronic documentation of my Meijer order and of the multiple charges on my account. The first one is fine, the eight extra charges need to be removed immediately.Thank you for any assistance you can offer.

  Business Response

  Date: 06/07/2022

  We sent an email apologizing and explaining on 5/31/22 what happened from 5/21/22 and 5/22/22. Due to the inconvenience this has caused, we sent out on 6/1/22 a gift card of $150 and should be receiving sometime this week.

   

  Thank you,

   

  

  Customer Answer

  Date: 06/11/2022

   
  Complaint: 17285746
  
  I am rejecting this response because:

  The gift card is a nice gesture, but I was over-charged $576.08 three weeks ago. I should not have to *** to get this money back, but that is a step being taken by other affected consumers. https://www.yahoo.com/news/least-one-meijer-customer-*********************

  **********************'s lack of responsiveness to this problem is egregious.  
  
  Sincerely,
  
  *******************

  Business Response

  Date: 06/20/2022

  We sent an email on 6/16/22 to this customer informing her that the 8 charges of $72.01 were refunded back on 5/26/22 and if the customer was still seeing multiple charges to please follow up with their financial institution. We are closing this case.

   

  Thanks,

   

   

  

  Customer Answer

  Date: 06/21/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:05/26/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to the grocery on the 22nd and spent ***** when I swiped my card and entered my pin the screen started to spin and never completed or printed a receipt. This happened to all other self check out lines. The employee directed everyone to re-swipe, tap or try to process as credit. I did the tap transaction, entered my pin again. The receipt printed and my phone alerted me of 2 charges for *****. I asked the worker if this would be reversed right away and showed her the double charge. She laughed and said she didn't know. I was furious. I left the store and called my bank. They reversed the duplicate charge. The next day at 7 am I was alerted to another charge in the same amount. I called the store and was given a auto message they were aware of the double charge issue and all customers should call the their banks. I called my bank again. I was told every time they processed the reversal it went back through. They submitted it as fraud. My account is still short the *****. I am a single mom trying to take care of 2 children I do not have an extra 100 to throw away. The disregard to the severity of this situation is highly upsetting. The loss of ********************************************** I need this issue resolved.

  Business Response

  Date: 05/27/2022

  This customer sent in an email on 5/25/22 to our customer care area. Today we sent an email to this customer apologizing about the issues that happened over the weekend and gave this customer $50 in courtesy coupons on their mPerks account for the major inconvenience this may have caused. No response yet from the customer. We are closing this case out.

   

  Thank you,

   

  

• Initial Complaint

  Date:05/25/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/21/2022, I was charged 6 times (2 to ******* ********************** and 4 to Mission Lane ******** for the same groceries. I have yet to be refunded, nor has anyone from Meijer reached out. Public statements from Meijer note this a widespread issue, but their advice is to contact your financial institution. Meijer needs to be contacting every customer affected individually. I understand the major undertaking that might be, but I dont understand why I should not be contacted individually when basically $1000 was taken from me. I understand computer glitches, but the lack of contact by Meijer is unacceptable when refunds from other retailers ******** ******** show up on my bank statement and credit cards almost instantly. Obviously this is not the banks issue since those process just fine. Quite frankly - Meijer should contact every customer, ask them how they wish to pay, and cancel everything else while the customer is on the phone. Expensive yes, but to redeem customer loyalty this should be done.

  Business Response

  Date: 05/31/2022

  We were able to reach the customer and apologized again for the weekend issues 5/21 and 5/22 and explained that bank is still working on refunds. Customer was very happy that we contacted her and gave her $100.50 courtesy coupons for her mPerks account. Customer thanked us for calling her.  We are closing this case out.

   

  Thank you,

   

  

• Initial Complaint

  Date:05/25/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am sure that you have heard about the burp with Meijers and their credit card and debit cards. I am getting now where with Meijer they still have not credited back my money in my checking account they took the same amount twice. I have been hung up on by Meijer my credit union is useless so I would like to file a complaint.

  Business Response

  Date: 05/27/2022

  We sent an email to this customer on 5/26/22 apologizing for the issues that occurred over the weekend 5/21 and 5/22. We also have informed that customer if she needs further assistance to please visit her local store. No response from this customer has been received yet so we are closing out this case.

   

  Thank you,

   

  

• Initial Complaint

  Date:05/25/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yesterday I was at the Meijer gas station on Columbia Ave I was inside making a purchase and I heard a gentleman complain about the gas he purchased and didn't get I finish my purchase and walk out the store I decided to get gas for my grandson for work I preceded to the pump and pump the gas I got in my car waited for the needle to move it didn't I went back to the store and I told the clerk I didn't receive any gas I waited for the head clerk. He told the guy to move to another pump and see if you get gas and told me that my needle wasn't supposed to move for $20 but the other gentlemen was offer to pump at another pump I had to take a $20 loss while the other guy get $10

  Business Response

  Date: 05/25/2022

  Thank you for contacting us. Your concern is being forwarded to the appropriate business area for further review.

• Initial Complaint

  Date:05/24/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Meijer located in ************* double charged me for a purchase. They assured me the double charge was an error on their part and it would be reversed. Instead they took the money again. My bank cant resolve it for 10 days. Which means they cant give me my money back until they do an investigation on the fraud dispute. My debit card is now canceled due to having to file fraud charges against this business. Im unable to buy groceries and have no debit card until ***********. Unacceptable situation they have put me in.

  Business Response

  Date: 05/31/2022

  We were able to communicate with this customer through email and apologized for the issues that happened on 5/21 and 5/22. We were able to get address confirmation from this customer who was willing to take $150 gift card that will be sent in the mail this week. Customer is satisfied with this decision and understands everything. We are closing this case out.

   

  Thank you,

   

  

  Customer Answer

  Date: 06/07/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:05/22/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on Saturday 5/21 Made a $74.72 purchase and my account was charged this amount 10 times and then transctions. Now I have to dispute through my bank and elsewhere to try recover over $650 that this business stole from me. Best part is when I called your stored director in ********** ** on Sunday 5/22, he didn't even seem to care. I plan to consult an attorney on Monday 5/23, but this retailer is stealing millions of dollars from people and I'm not a wealthy person. This money they took is critical to being able to support my family. Please help me and help others impacted by this

  Business Response

  Date: 05/23/2022

  Thank you for contacting us. We will be forwarding your concern to the appropriate area for review.

• Initial Complaint

  Date:05/22/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On the evening of 5/21/22, instead of relaxing, I spent a couple hours adding items to my cart at meijer.com for a pick-up order [Cart ID: *********]. I spent another hour or so trying to check-out. At checkout, I entered a coupon code I just received in the mail from Meijer to get $15 off the next 3 pick-up or delivery orders over $75. The code, savebig, did not work.Then, I chose a pick-up time of 8-9am for 5/22/22.I then entered in my credit card information. Meijer.com said the card information was invalid. I then entered a second credit card number. It too was supposedly invalid. [see attached]. The next morning on 5/22/22, I tried to place the order again. It accepted my credit card this time! Yay! But, the 4 tubs of butter in my order was no longer on sale. I removed the Country Crock plant-based olive oil sticks of butter. I then clicked to submit the order and received an error saying it couldn't be submitted at this time [see attached]. I've wasted far too many hours at this point working on this. Meijer needs to just place the order and deliver the items today.

  Business Response

  Date: 05/23/2022

  Thank you for contacting us. We are forwarding your request to the appropriate area for review.