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Business Profile

Grocery Store

Meijer, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Grocery Store.

Complaints

This profile includes complaints for Meijer, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Meijer, Inc. has 512 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Meijer, Inc.

      2929 Walker Ave NW Grand Rapids, MI 49544-9424

    • Meijer, Inc.

      1611 Hilliard-Rome Rd. Hilliard, OH 43026

    • Meijer

      1355 N. Lexington Springmill Rd. Mansfield, OH 44906

    • Meijer

      7240 W Central Ave Toledo, OH 43617

    • Meijer Inc.

      1084 State Route 28 Milford, OH 45150-2082

    Customer Complaints Summary

    • 385 total complaints in the last 3 years.
    • 114 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/29/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went and got a refill of my diabetes medicine and high blood pressure medicine I noticed a couple of days later my diabetes medicine was in the wrong bottles. Now since I'm feeling so sick right now I don't know what other medicine was in the wrong bottles. I complaining to the pharmacist and he told me a manager will call me within a couple of days but I never heard back from anyone.

      Customer Answer

      Date: 10/11/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ****** ******* **

    • Initial Complaint

      Date:09/22/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been buying dog food for my dog to help support his digestive system. I bought a new bag as usual and noticed that it had expired 12/9/2023. I checked the bag I had just finished and noticed that it too had expired 12/9/2023.

      Business Response

      Date: 10/14/2024

      As of 10/9/24, the Store leadership has reached out to the consumer to ensure the refund was processed.

    • Initial Complaint

      Date:09/13/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In June of 2024, we attempted to use a TJ Maxx gift card at a TJ Maxx store, which was purchased from the Meijer store at ******************************************************************************. The ******* associate advised us that there was no money on the card, even though the credit card receipt validating the purchase was attached and available. ** Maxx advised us that it was not their issue because the card had been purchased at another merchant (Meijer). Since that time, we have made approximately 7 calls to Meijer **************** *************) regarding our complaint (CS1110454). Each time we call, we get the same message that someone is working on it and they will get back to us. That only happened 1 time out of 7 times, and the issue is still not resolved. All we are asking for is that the original credit card be credited for the amount of $40, which was the amount of the original purchase. Or, send us a new gift card in the amount of $40. It should not be this difficult to get resolution for such a simple transaction and we are looking for assistance.

      Customer Answer

      Date: 09/20/2024

      Hello. I'd like to close this complaint please. The Manager at the Meijer store in ********* reached out to us and provided a new gift card, plus an extra gift card for our trouble. We are completely satisfied with the resolution and would like to close this complaint. Thank you.

    • Initial Complaint

      Date:09/12/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Called Meijer Pharmacy Ionia Michigan, spoke to a ******, and explained that I needed to have my prescription filled today, as I have to return to work tomorrow, and work 12 hour days, in ************. He wanted me to transfer it there, and said no problem, once transferred, he said sorry we can't fill this, despite it being past 28 days required by law.. Now I will have to call into work to fill my prescription. He also refuses to send this back to the previous pharmacy.

      Business Response

      Date: 10/11/2024

      As of 9/18/24, due to the nature of this complaint, the concern has been forwarded to our Pharmacy area. Someone from the Pharmacy will be reaching out to the customer to resolve the situation.

      Customer Answer

      Date: 10/11/2024

      The complaint has gone ignored no one has reached out to us regarding this matter.
      Complaint: 22275672

      I am rejecting this response because:

      Sincerely,

      ******* ******

      Business Response

      Date: 10/15/2024

      As of 9/18/24, due to the nature of this complaint, the concern has been forwarded to our Pharmacy area. Someone from the Pharmacy will be reaching out to the customer to resolve the situation.

    • Initial Complaint

      Date:09/11/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      i went to the canton location i needed stuff for my wedding this lady with glasses comes starts cussing at me she had ***** here she acted like she was a manger i think her name was ***** she was wearing a badge

      Business Response

      Date: 09/18/2024

      We want to assist this customer but the desired settlement mentions no further contact. 

       


      Desired Settlement:
      No further contact by the business

    • Initial Complaint

      Date:09/07/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Today's Date: September 7, 2024 Attn: Better Business Bureau Subject: Meijer call center Agent ***** denied me services regarding my complaint Friday, September 6, 2024, I called Meijer in ********* today at ************ at 2:55 pm. But that call was routed to their *********** at their headquarters in ************ at ********************************************************* When I called a ***** answer the phone. I informed him I was in the Meijer store in Royal oak this morning and purchased some items. When I got home I didn't see the ice cream I purchased. I believe I left it there. I asked him can someone check to see was it left or review the camera footage to see did I left it, dropped it or took it with me. He was vague. He didn't respond. He said come to customer service. I asked to speak with the Store Director *********. He refused. I asked to speak with a Supervisor and then he hung up on *******'s the recording of that:September 6, 2024 with ***** at 2:45 pm from their main call center in ************ location ********************************************************************************** I believe the Meijer headquarters CEO is still directing his call center staff to retaliate against me due to past complaints against his store.Hopefully this can be addressed.

      Business Response

      Date: 09/16/2024

      As of 9/9/24, the Store Director spoke with the customer about the concern. The customer was taken care of.

    • Initial Complaint

      Date:09/04/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Around August 29, 2024 I did my daily walk to the Meijer *********** Station. There was only one employee on duty at the time. To which this employee had no recollection of my transaction as he was too busy staring out the window. My card kept telling me to insert and then beeping. I asked "Did it go through" The employee just looked at me and was "huh". I said "Am I good?" To which he crumpled up the receipt and said "Yes what's the problem".To which my reply was "Your customer service skills suck". The ********************** Employee did respond "Why do you have to be such a dick?". To which I asked him to clarify "Did you call me a dick". He replied to my question with "Yes your a dick". I informed the Management and was very upset I was treated like this from a representee of Meijer. To which I am told "we will work on it". The employee is still employed there after other complaints from other customers. This is the kind of representation that Meijer wants for their store I believe. I would not have a job if I talked to my clients this way.

      Business Response

      Date: 09/16/2024

      As of 9/7/24 the Store Director reached out to the customer to discuss the concern and figure out a resolution.

    • Initial Complaint

      Date:08/29/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On the 28th of June 2024 I spent $54.99 on a pair of Skechers Slip Resistant shoes. I was wearing the shoes in a restaurant and nearly broke my arm when I fell. The Meijer store are falsely advertising these are slip resistant shoes.

      Business Response

      Date: 09/06/2024

      On 9/6/24, the Store Director called and left a message for the consumer to gather more information about the product. Waiting for consumer to return phone call.

    • Initial Complaint

      Date:08/25/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Over a month ago 07/10/24 and now this month I've been promised twice I'd receive a rebate/coupon for my poor store experiences. The coupons never arrived and I'm sure were never ever sent. Customer support is non existent and every employee I've spoken too including (who claims to be) the store manager. They discriminate against handicapped and disabled people. I've never felt so disrespected in my whole life. I'll be using up the last of my Meijer Rewards points and bringing my business elsewhere. The store is dingy and dirty looking. Employees are rude, disrespectful and discriminatory! I've had several hours of my time wasted and hundreds of dollars worth groceries lost. Sale prices don't come up at the register and I've been triple charged for items.

      Business Response

      Date: 09/06/2024

      Due to the nature of the concern, the complaint is currently being investigated by leadership. Once a resolution is determined, the consumer will be contacted.

      Customer Answer

      Date: 09/08/2024

       
      Complaint: 22192633

      I am rejecting this response because: I am waiting for a real solution to this problem. I haven't shipped at a Meijer store si ce I've filed this complaint and I never will again either until this is resolved. Thank you.

      Sincerely,

      ***** *****

    • Initial Complaint

      Date:08/23/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Turned prescription to pharmacy on Tuesday night and was told to pick up the next day. Went Weds..not readywent Thurs.. not readyFriday went to pick up and not ready. Was then told they needed to call the ** to clarify the script. This was a med that was needed and on Friday afternoon (4:30pm) trying to get ahold of ********** Now my gf (her prescription) has no meds until maybe Monday. Zero communication from the pharmacy about any reason not to fill until after trying to pick it up the third time. Now no meds means for entire weekend!!! How can a pharmacy not communicate to a customer about not being able to fill a script for three days?? No meds for an entire weekend because of a sheer lack of communication!

      Business Response

      Date: 09/05/2024

      As of 9/4/24, the Pharmacy area was able to make contact with the consumer and determine a resolution. Also, how the situation was handled with the consumer will be addressed to prevent future occurrences. 

      Customer Answer

      Date: 09/07/2024

      How do I know that the actions mentioned by Meijer will actually happen? I heard what *********************** had to say but I am not convinced that the Meijer pharmacy will be followed through upon!

    Meijer, Inc. is NOT a BBB Accredited Business.

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