Business Profile

Grocery Store

Meijer, Inc.

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Meijer, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

386 total complaints in the last 3 years.
115 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/03/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Im having ongoing issues with the meijer app overcharging me and placing hold on my credit card which wont drop. On 05/26, I placed and picked up two orders from **************************************. The larger order went fine, but the smaller one wouldnt register as picked up even to this day despite calling Meijers multiple times. I spoke with bank today and discovered a bogus $12 from that day, presumably regarding the order still showing as ready for pick up. I have spent hours trying to clean up this mess. Please fix it immediately Meijers.
Business Response
Date: 06/11/2024
After reviewing the case, we issued $20.50 courtesy for the inconvenience caused. An email has been sent to the customer to inform of this information.
Initial Complaint
Date:05/29/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
i bought 3 food items from Meijers, **** that were packaged by Meijers, **** on May 20, 2024 and ONLY ATE THOSE 3 ITEMS THAT DAY. About or within an hour of eating those items, my stomach started hurting and was getting worse as time passed. i decided to treat it myself because i dont trust hospitals anymore. (A good example of a recent death from food poisoning - Famous actress, *****************************.)So i filed a complaint with the store and they are only offering me $50 compensation for a signed agreement from me for all that trouble. They refunded my food purchase.
Business Response
Date: 05/31/2024
Due to the circumstances of issue, there is nothing else that can be done for this customer per details provided.
Customer was advised on 05/22/2024 that our West Saginaw store had no other reported concerns regarding our fruits and vegetables. $50 offered because we had no medical costs or medical records to review.

Business Response
Date: 06/10/2024
Per our *************** area: Due to the circumstances of issue, there is nothing else that can be done for this customer per details provided.
Customer was advised on 05/22/2024 that our West Saginaw store had no other reported concerns regarding our fruits and vegetables. $50 offered because we had no medical costs or medical records to review.
Customer Answer
Date: 06/11/2024

Complaint: 21772471

I am rejecting this response because: i do NOT TRUST HOSPITALS (as far as i can throw them). Thats the reason i did not go to the hospital as i said in the original complaint. The hospital will let you DIE. And i am NOT the kind of woman that makes false accusations. If need be, i can get a character witness statement. i think ?? going through this poisoning situation deserves much more than $50.

Sincerely,

*************************
Business Response
Date: 06/18/2024
There is nothing else that can be done with this case sense the consumer did not go to the hospital.
Customer Answer
Date: 06/19/2024
Please publicly post this complaint for EVERYONE to see. Thank you.
Initial Complaint
Date:05/26/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This is for the ********* location. It was not on the selection in the drop down box. I placed a pickup order on Saturday, for Sunday pickup. I had ground beef in my order that was on sale for $1.99 lb. (5 total). The pickup manager calls and leaves a voicemail stating the sale price can not be honored because the item was no longer on sale. But when I checked out it was. She said if I still wanted the meat that I would be charged the full dollar amount, to call and let them know. A male employee in pickup picked up the phone and asked if I was calling in regards to the pop being canceled. I said no, I'm calling about ground beef. He said they were calling and canceling all the sale orders. Even though online it showed the sale price. My order total was $36 and some change. And instead I was charged $93.54. If the item shows the sale price when you check out that's what you should be charged. It should not be adjusted because the sale ad has changed the day of your pickup. The manager said they couldn't adjust the price for the pickup that I had to be charged the full amount.
Business Response
Date: 05/28/2024
As of today, 5/28/24, a refund was processed for $56.79 (the difference from original estimate to final order charge) and advised customer of the information. Also, informed customer that pricing for ************************** orders is determined by the product pricing on the day the order is picked up or delivered. Your original order total is estimated and may change with any revisions, substitutions, or promotional offers. Tax is not included in your estimated order total. Item availability, pricing and promotions is determined at the time and day your order is completed. The final price, including discounts and taxes, will be determined when we complete your order on day of finalization.
Initial Complaint
Date:05/25/2024
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On May 11, I placed a pickup order for the following day, order number **********. The order included 12 packs of Pepsi, totaling $44.94 at a unit price of $3.74. However, when I went to Meijer on May 12 for pickup, I was charged $65.71 for only 8 packs of Pepsi! Not only was I overcharged, but I also received fewer items than ordered. At no point was I informed that any items were out of stock or that the unit price had increased to $7.62.I contacted Meijer's customer service (Case# ********** and was told that the promotion ended at midnight on May 11, which allegedly affected my May 12 pickup. This is unacceptable, as Meijer did provid the discounted price when I placed the order. Meijer has a responsibility to ensure accurate billing and to notify customers of any price changes.I demand a refund of $35.79. The correct charge for the 8 packs I received, at the unit price of $3.74, should be $29.92. Instead, I was charged $65.71, resulting in a discrepancy of $35.79. This overcharge is entirely Meijer's fault, and I expect immediate rectification.
Business Response
Date: 05/28/2024
As of today, 5/28/24, a refund has been processed for $35.79 to the card used for purchase. We informed the customer of this information and update.
"Advised via email that: Pricing for Meijer.com orders are determined by the product pricing on the day the order is picked up or delivered. Your order total is estimated and may change with any revisions, substitutions, or promotional offers. Tax is not included in your estimated order total. Item availability, pricing and promotions is determined at the time and day your order is completed. The final price, including discounts and taxes, will be determined when we complete your order on day of finalization."
Customer Answer
Date: 05/28/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
Date:05/20/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
For the last 4 months I have noticed and reported to managers and corporate offices that Meijers special weekly deals 7 for 7 or 5 for 5, when paying for the items the special amount was not given. First time I complained to service desk, was helped by a nasty worker that told me they cant put all items in their registers. They are to busy. I did get my money back, *****. I complained to store director, was nice and apologized and sent me a 25 gift card. The next week it happened again. When I talked to the store director that time this director told me that corporate knows but doesnt do anything about it. She suggested i call corporate and to also put on ********* I put my complaint on ******** and was blocked. When I called corporate they took the information and said someone would contact me that has been 7 weeks and no one has contacted me. It happed 3 more times to me I messaged Meijers on messengers 3 times, was told first the would have the store director contact me, next time it happened and I messaged Meijers again and was told they would send to customer care, next time it happend I was told they would send to market director. I have not heard back from anyone from Meijers. Is this false advertising? Are random customers randomly picked out when checking out and sale prices not put in? How much money does Meijers make from unexpected customers. Not only having to watch that I get the sale I am owed, Meijers does not have the curtesy to even respond to me.
Business Response
Date: 06/11/2024
As of 5/16/24, the Store Director has spoken to this customer and resolved the issue. The customer is still not happy with the resolution. Nothing else can be done.
Customer Answer
Date: 06/11/2024
I was contacted by a store director the first time this happened to me, not the 2nd, 3rd or 4th time. I called the store was told to contact corporate, I did, no response, I called 2 more times to the store. This was not resolved
Initial Complaint
Date:05/11/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I made a meijer delivery order through the Meijer app. I had several coupons clipped and only a couple of them applied to my order. I made sure they were clipped and the promos were checked before completing my order. I get groceries delivered very frequently and this has never happened to me before. There were 6 coupons that did not clip: a $5.50 courtesy discount, a $2.50 courtesy discount, $20 off if you spend $75 or more in the baby **** (which I did), free delivery if you spend $50 in the baby **** (which I did), $6 off 1 box of Huggies huge pack diapers, and $2 off 1 box of Kind snack bars. This was a total of $43.95 that I should have received in discounts. I called customer support and she confirmed that a couple coupons did go through (ex: $0.75 off lean cuisine), and she did not understand why the others did not go through. She said she would note this error and gave me a $10.50 clipped coupon. This does not solve the problem. I depend on these savings to provide for my family and $43.95 is a large amount of money to lose out on. There isnt even a guarantee that the $10.50 coupon is going to work. However, feel as if I at least deserve a refund of $33.45 to to make up for the rest of the discounts I missed out on due to the Meijer app system error. I spend thousands of dollars at Meijer every year and I dont feel as if I am being taken care of as a loyal customer.
Business Response
Date: 05/14/2024
As of 5/13/24, we were able to connect with the customer. A refund of $43.95 was processed and the customer was happy with this resolution.
Initial Complaint
Date:05/11/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order for delivery and was quoted *****. Two items were out of stock and the order was delivered. I was charged ***** without any warning. I called and spoke to two employees. Both agreed it wasnt fair but could do nothing to fix the price. They took over half an hour of my time talking in circles. This seems like a classic bait and switch, to promise one thing and charge another and then hide behind the fact it was an estimated total.
Business Response
Date: 05/14/2024
As of 5/13/24, we were able to connect with the customer. A refund was processed for $51.28. The customer was happy that we reached out personally to resolve the issue.
Customer Answer
Date: 05/14/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************************
Initial Complaint
Date:05/10/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I went to Meijer's Pharmacy @ ********** to pick up my prescription for Lidocaine patches. When I got home, the patches were not my usual ones. I used three patches on my back. The patches didn't stick as they should and rolled up in less than 5 minutes. I took them back to the Pharmacy and was told then that they had changed manufacturers. They would not take them back. I called the ***************** they have not returned my call. I want the money they charged sent back to my insurance company, MHS.
Business Response
Date: 05/20/2024
Due to the nature of this concern, our Pharmacy area is investigating and will be contacting the customer directly.
Initial Complaint
Date:05/06/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have a ******************** light that was a gift and it came with Meijer batteries installed. One of the batteries recently leaked damaging the item and it does not work anymore. Printed on the battery is Meijer's warranty declaration. They have been notified and they keep wanting to know what store the batteries were purchased which has nothing to do with the warranty and after 4 attemps have made no efforts to resolve the situation. Print on the battery says that "Meijer will repair or replace" the damaged item. I would like to have my Radio either replaced or money paid to purchase another. Pictures are attached as sent to Meijer.
Business Response
Date: 05/21/2024
Due to the nature of the complaint, *************** area will be investigating and reaching out to the customer.
Customer Answer
Date: 07/24/2024

Complaint: 21672220

I am rejecting this response because: This complaint has been filed directly with the company without any answer except they would have customer service get in touch which they did inquire about the problem but never followed up as promised. Another complaint has been filed afterwards through the BBB and the answer to the BBB was that customer service would contact me. This never happened either and was probably said just to satisfy BBB as BBB probably does not follow up on the companies promises. So I am filing a second complaint. A few months back my emergency **************** failed and as went to replace the batteries I found that a couple of the Meijer batteries leaked and failed, ruining the electircal contacts and board in the Radio. I have sent pictures of the radio and batteries to Meijer directly and through BBB without any results. The batteries are distributed by Meijer and have there guarantee imprinted on them along with a warranty to repair or replace any item damaged. It is pretty simple but for some reason they think I will go away. Not so. I want my Radio replaced or paid for due to their battery leaking. Pictures attached. How can this be denied?

Sincerely,

*************************
Business Response
Date: 07/24/2024
Date Sent: 7/23/2024 2:25:54 PM
This complaint has been sent over to our *************** area who will be investigation this situation further for this customer.
Customer Answer
Date: 07/30/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:05/03/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On May 1, 2024, I spoke with the #*** *********** **) store manager, ***************************, about the strong cologne he wears. I expressed health concerns I had for myself, other customers, and the store staff. I did not feel that he took this issue seriously so I have sent a letter to the President and CEO; that letter is attached. I think the letter will provide sufficient detail for BBB to understand my concerns and how I have addressed them. My request is that **************** be directed to wear less cologne or none at all when he is at the store in an official capacity.
Business Response
Date: 05/10/2024
As of 5/7/24, the Market Director was able to connect with the customer to resolve this issue.
Customer Answer
Date: 05/16/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. While I very much appreciate Meijer's attention to this complaint, I have not since had an encounter with the store manager, so I do not know if he has made the changes that **** (with Meijer) and I discussed. I am hopeful that the odor is no longer an issue for anyone at the store, customer or worker.

Sincerely,

***************************

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Meijer, Inc. is NOT a BBB Accredited Business.