ComplaintsforRightway Automotive Credit

• Initial Complaint

  07/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Went into Rightway Automotive ***********************, ** on or around 6/27/2024. I met with salesman ************************* and started my paperwork. I'm 67 yrs, and have disability so needed reliable car to get back and forth to work. I returned on 7/3/2024 to finalized my deal after they said I was approved for my loan for a 2017 ***** Malibu, car was $24,000. I met with another salesman by the name of *********************** because ** was not there. **** had me sign all my forms and took my bank card and debit ******* from my bank. The 4th of July was next day so told him I would return after i came back in town . I did let them all know I had to leave town because my little cousin 17 years old was killed. They called me every day harrassing me when would I be back. I didnt take car because it needed the air fixed which was not working. I returned on July 10th after also paying 560,00 for car insurance. They wanted review and ***************** took picture outside with me. I said Do NOt Post my picture to ******** because I do not want my information on there. I drove my car home and over the week I heard from several people i was on ******** at Rightway even strangers! Anyways get a call from loan company with follow up and congrats and payment dates. Around July 17th, 18th I received calls from ** asking me to come in, I said okay . Then on July 19 *********************** called and said come in I need to sign a paper for secretary of state. I got to dealership and was told my loan was cancelled , then said I needed more pay stubs , then said I committed fraud with pay stub, They took car back and **** said come in with a co-signer. I asked for my down payment , **** said he would give me some then said no bring co-signer. I left walking in hot sun until my ride picked me up. Today 7/22/2024 I called for my refund and was told I not getting my money back because I wasted their time. They were rude and lied to get me back and treated like crap! I want all of my money only had car 8 days! A scam!

  

  Business response

  07/23/2024

  We were surprised to receive this complaint,  **************** provided pay stubs to us that the bank returned to us due to them being fraudulent.  **************** agreed to in writing that we would be keeping her down payment, but also forgiving the balance of the loan with the return of the vehicle to RightWay.

  Customer response

  07/23/2024

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  [You must provide details of why you are not satisfied with this resolution. Please type details here:]
  This  response and information is totally false! Everyone told lies to me saying my loan was approved and I had the car for 8 days, I gave the car back because *********************** said I could come back with a co-signer, and he did agree at first to return my down payment. How you guy's think you can just take someone money for a a scam you tried to run on me? To continue to use predatory & aggressive measures & trying to threaten vulnerable customers is unacceptable Period! You took my down payment  and it should be returned just like I returned your car after 8 days! I have been under stress and humiliated by the salesmen at Rightway Auto. To be treated and talk to rude and disrespected is unacceptable for a business to do. **** knows he said on 7/22/2024 when I called he was keeping all my money for wasting his time.  I am not taking no for an answer ! Return my money please? ************* needs to do the right thing and not be stealing from people!
  Regards,
  
  ***********************

• Initial Complaint

  07/09/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I went to Right way Auto Sales in ****** on 5/31/24 to try & get approved for a new car. While waiting after being there an hour i was told to come back in the morning because my information was put in wrong which is weird if I gave them all the info they needed but against my better judgment I returned the morning of 6/1/24. I ONLY HAD MY KIA ****** FOR 3 DAYS & THE CHECK ENGINE LIGHT HAS CAME ON FLASHING 3 TIMES! I HAD BEEN UP TO THE DEALERSHIP 6 TIMES SINCE I HAD THE *** FOR ONLY A WEEK & 2 DAYS! IM CURRENTLY NOT IN THE VEHICLE BECAUSE THE MANAGER TOLD ME ALL HE DOES IS SELL ***S ITS NOTHING HE CAN DO ABOUT IT AFTER HIS JANKY A** MECHANIC ONLY RESET THE LIGHT 3 TIMES WHICH MADE IT COME BACK ON FLASHING TWO MORE TIMES! I'VE ASKED FOR MY MONEY BACK ;WHEN THEN THE LYING MANAGER **** TOLD ME IT WAS MY ISSUE TO TRANSPORT IT TO ANOTHER DEALERSHIP WHEN NEWS FLASH HE SOLD ME THE *** OFF THE *** LIKE THAT WITHIN THE FIRST 3 DAYS IT WAS BS! HE CLAIMED IT WENT THROUGH INSPECTION ETC. THERE IS NO WAY IT DID & THE SCANNER DIDN'T GO OFF ABOUT A SERIOUS CHECK ENGINE PROBLEM! I'VE BOUGHT USED ***S BEFORE, NO ISSUES LIKE THIS HAS EVER OCCURRED. DON'T BUY ANY ***S FROM HERE SAME ***S SIT HERE FOR MONTHS! UNORGANIZED & UNPROFESSIONAL! When they did take my car back; I HAD TO CONSTANTLY CALL TO GET AN UPDATE & WAS OUT OF A *** FOR A WEEK! Fast forward to today which is only 2 weeks later of me getting the car back; check engine light has came on flashing AGAIN! I've asked for them to ask the bank to buy the car back etc & they keep giving me the run around and also over charged their documentation fee which is supposed to be 300 & my contract says $358. ( Didn't know that until I did my own research on the illegals of selling a used car). PLEASE HELP. They are rude & unprofessional as well.

  

  Business response

  07/23/2024

  ****************** purchased a vehicle as part of an arms-length transaction on 6-1-24.  Approximately 2 weeks later her check engine light came on.  She had driven the vehicle approximately ***** miles.  We had her take the vehicle to one of the service providers we use and they replaced the knock sensor on the vehicle.  This fixed the check engine light, but unfortunately it came back on, per ***** guidelines the code was cleared and to our knowledge it has not come back on.  If the light comes back on *** will replace the engine under manufacturer's warranty.  ****************** was given a loaner vehicle while her vehicle was in the shop.  

  Please have ****************** reach out to us if she has additional issues. 

  *************************

  District Manager

  Rightway Auto Sales

• Initial Complaint

  06/20/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I bought a 2017 ***** Silverado 1500 from right way auto sales ****** location back in March 2024, it had a check engine light on. They made note they would use cleaner to put in and clean out the Catalyst converters. They told me they ordered the cleaner and would contact me when it arrived. 2 months went by and never heard from them. I stopped on a week prior to this complaint and they said they didnt have any and would have to order, and would contact me when it came in. 2 days later the truck left me stranded 1 hour away from home. After talking to the dealership they said they are not willing to fix it. I had the truck towed to a mechanics shop. Both catalytic converters were clogged on the truck ( causing the truck not to run) repair shop is charging me $2100 to fix the vehicle. Right way is still telling me there is nothing they can do even though if they wouldve gotten the cleaner when they first said they would it couldve prevented the problem from happening. I am filing the complaint because I have not had the truck 3 months and it has left me stranded for something that couldve been prevented. And trying to get right way auto sales to help with the repair cost. I can provide a receipt for what I paid to have the truck repaired.

  

  Business response

  07/23/2024

  This complaint has been resolved. 

  We set an appointment with one of our service vendors and they performed a compression test with the customer present and showed him the plug wire that was tore from a previous shops mishandling. 

   

  Customer response

  07/28/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

  Regards,

  *********************************

• Initial Complaint

  06/18/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Business will not return, or answer calls in regards to a lemon car vehicle they have sold to me with the incorrect battery which has led to the vehicle not being functionable over 2 months with no help to resolving fixing the issue.

  

  Business response

  07/10/2024

  We are aware of ****************** vehicle issues and have attempted to reach out today. 

  ************** called the dealership complaining that the vehicle would not start, we had the vehicle towed to a local service facility.  *********** facility replaced the battery and found there was no communication with the vehicles computer.  *********** Facility then advised her to take the vehicle to a ***** dealership saying it should be under factory warranty.  The ***** store diagnosed the vehicle and said the issues were caused by attempting to jump the vehicle with the cables reversed causing shorts.  Due to this negligence the vehicle is not covered under warranty.

• Initial Complaint

  06/07/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We were told by the RiteWay Auto Sales in ********, ** that we needed to take the 2014 ***** Equinox to W&W AutoTech because it was leaking oil and would not run, that was the place required by the warranty. So it was towed there. We were told that there was a timing chain broken and would need fixed, about $2k, parts and labor. Then we were told it wasn't under warranty, and would need a new engine for $6K+. This vehicle has been in the shop for the EXACT SAME PROBLEM, 5 times and they have refused to deliver receipts for work done. They have ONLY changed the oil and said that would fix the problem. After getting $1,058.05 on 5/13/24 for parts, we were told today, 6/7/24, there is now an issue with #3 cylinder. They say that we signed a liability letter, which we have not. We never signed anything. They refuse to fix the problem, even though it has been in the shop multiple times for the same issue. The General Manager and ************** say there is nothing they can do since the car was out of warranty, even though the vehicle has been directed to be repaired 5 times for this exact issue. We technically still owe approx $1,232 for labor that we have not paid, but I'm sure will be required to upon picking up the vehicle.

  

  Business response

  07/09/2024

  Please have ******************** contact us.  While they've had the vehicle almost 2 years and an unknown number of miles since delivery we are potentially willing to assist out of goodwill but need more details.

  Sincerely,

  *********************************

  District Manager

  Rightway Auto Sales

• Initial Complaint

  06/07/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  06/04/2024 *************** was supposed to sell us a ready to drive safe car which was not the case. I paid $1000 cash. As well as traded in my 2007 ***** silverado 1500 lt pick up that they gave me $1250.00 for it. They assured me that the car would be safe for me and my child and leaving the dealership after the test drive and paper work/Bought it the car started making noises on the way home also started losing air in my rear tire. I took my car to Discount tire and they informed me and showed me that all 4 tires needed to be replaced for the tread on them was below the recommended safety limit for driving. When I called them they said there was nothing they could do about that. I just want my money and my truck back without any hassle. These people lied to me and could've put my child / family at risk.

  

  Business response

  07/10/2024

  We paid for 4 tires for ****************** vehicle on 6/8/2024, it looks like this complaint came in on 6/12/2024 so we were confused as the issue was resolved shortly after sale. 

• Initial Complaint

  05/28/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased the car from right way in November Christmas Eve. I was driving home from work and my tire popped off. I called my insurance company. They sent my car to caliber collision when they fixed the tire my notice there was something else wrong with the car but my insurance wouldnt cover, so I called the car dealership back where I had a two year warranty with them they took my car and sent it to their mechanic to be fixed. They fix the wheel or something else after they return the car and sent it back two days later. They called their sounds fixing the problem and return my card to me the next day. I returned my car back to them because I was still having problems. It is now May 28 and I have yet to receive my car back every time I call they say theyre working on it And I should hear from them within the next couple of days which I never do and I end up calling them again and they say theyre still waiting on parts. They said theyre waiting on the insurance company to approve something at this point scared to even receive this car back. Not sure what else might be wrong with it my mom got me this car for a early Christmas present and its been nothing but horrible they did give me a loaner car only because my mom said she was calling the bbb but its nothing like your own I really hope you can help I pay my car note and insurance even month for a car Im not driving

  

  Business response

  07/09/2024

  We have reached out to the customer and apologize for the inconvenience.  Unfortunately even with our safety inspection and recon process there's no telling what may breakdown over time on a used vehicle. We are having the engine replaced at no cost to ************ and it should be done soon, an exchange is not available. 

  Sincerely,

  *************************

  District Manager

  Rightway Auto Sales

  Customer response

  07/14/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. But if this is not resolved in 1 months I will be contacting you 

  Regards,

  *****************

• Initial Complaint

  05/25/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchased a vehicle from RightWay auto sales on 4/27/2024 and they have harassed me for almost a month now. ***** started having problems about 6 hours after driving it off the lot theyve giving me troubles getting it fixed had appointment scheduled to get it fixed wouldnt respond to confirm appointment. Then they say I need to come out and file more paperwork out then that my loan isnt finalized and then that they are gonna repo truck if they dont put gps in truck and now theyve said my title is ready for pickup and I told them Id be up on Saturday 5/25/2024 to pick it up got there about 1 pm and they close at 3 pm and nobody is there but their open sign is on. Have pictures and screenshots but they are too big to attach. Ive already had to pay to replace o2 sensors and a tire on the truck. Not sure what to do

  

  Business response

  05/31/2024

  ******************** had an appt set for last Saturday to pick up the title and we have not heard from her since. 

  If ******************** issues are not resolved please have her reach out to me directly at the Vandalia store.

  Sincerely,

  *********************************

  District Manager

  Rightway Auto Sales

• Initial Complaint

  03/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a vehicle with extended warranties as well as gap insurance only to have a check engine light come on days after purchasing the vehicle. I contacted this company as they have a shop that they send vehicles to that are covered under warranty and was told my warranty doesnt cover what was wrong with the vehicle. Upon reading thru my paperwork on my vehicle it clearly stated it did in fact cover such said issues and only then when I contacted rightway again was I told ok send it in the shop and it will be covered. This shop is also very booked so not only did I miss weeks of work waiting for this vehicle to be repaired and still expected to pay this new car note that was extremely over priced. To this day I atill owe 15k on a vehicle that is only worth 3500. This is due to them tacking on extra fees and the warranties that truly dont cover my cars damages. I was sold a lemon that I unfortunately am trapped still paying for while still missing work. The vehicle cant be traded in not even back to their own company because no bank including the one that financed the vehicle wants to pay such a high amount for a car thats not worth the cost. This car is a lemon and I shouldnt be stuck paying it while still missing work because of it

  

  Business response

  03/29/2024

  ************** purchased a vehicle from our Midlothian, ** location in 2021 as part of an arms-length transaction where she reviewed and agreed to all of the terms in writing.  Shortly after delivery ************** did have a check engine light, which was repaired by Rightway at no cost to her.

  ************** did purchase an extended service contract on her vehicle which provides additional coverage for 24 months or ****** miles whichever comes first.  When she stopped into our Burbank location on March 15th 2024 we noted that she's put ****** miles on her vehicle since purchasing in 2021 which would mean her extended service contract is expired by miles. 

  We do not feel it's a fair resolution to give ************** a refund on the extended warranty she purchased in 2021 or the vehicle she drove for over ****** miles.  ************** is welcome to refinance her vehicle with a bank of her choice, but we are not a bank, so we cannot assist her with that. 

  Sincerely,

  *************************

  Regional Manager

  Rightway Auto Sales

  Customer response

  04/08/2024

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  [You must provide details of why you are not satisfied with this resolution. Please type details here:]
  
  Regards,
  
  ***************************

• Initial Complaint

  02/27/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchased a vehicle from Rightway in January 2024. A check engine light was on and the known problem was to be fixed. After 1 month it was finally "fixed" check engine light came back on with the same codes so we contacted the local kokomo office again. We are being told "well we fixed the issue" and now they are not willing to fix the issue that was going on when vehicle was purchased as is in the paperwork. Why should i have to pay for the issue when i was told it would be fixed.

  

  Business response

  03/05/2024

  We were surprised to receive this complaint as we've been working with **************** husband on getting the vehicle fixed.  He was in the store today picking up a rental vehicle while their vehicle is being fixed. 

  If there's any other issues please contact the Kokomo store direct.

  *********************

  Sales Manager

  RightWay Auto Sales

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩