Complaints

This profile includes complaints for Target Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Target Corporation

  PO Box 9350 Minneapolis, MN 55440-9350

  
• 

  Target

  PO Box 185 Cedar Lake, IN 46303-0185

• 

  Target

  7155 120 St Delta, BC V4E 2B1

• 

  Target Store

  105 Blazier Dr Pittsburgh, PA 15237-6008

• 

  Target Corporation

  50 Route 17K Newburgh, NY 12550

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/01/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Shipt membership via the Target app on 7/3 to get same day delivery. They were not able to deliver same day so I called and canceled my membership and was told I would get a refund in **** business days. 15 days later I still did not have my refund so I reach back out. They informed me that they had canceled my membership but did not process my refund correctly so they would reprocess it. They finally processed my refund but it took 2 and a half hours of my time and then when I reached out to their customer service team I was basically brushed off so then I reached out to Targets leadership team and was ignored. I am simply looking for a $100 Target gift card for their error and my time to help them correct it.

  

  Business Response

  Date: 08/01/2022

  Hello *****, 
  
  Thanks for contacting Target on behalf of our guest ***************************.

  Upon receipt of your contact, we have reviewed the guest's experience and their feedback has been shared with our leadership teams. We have verified the guest was fully refunded for their Shipt membership and we have provided the guest with a $10 GiftCard to invite them back for a better experience. As previously discussed with ******************, we are unable to offer any further compensation as we do not compensate our guest's for time. While we are unable to provide the guest with their desired resolution, we want to thank them again for sharing their experience. At this time, we have no further resolutions for this complaint and consider it to be resolved.

  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 154078534. 
  
  Sincerely, 
  
  ****** F.
  Target Executive Contact Team 
  www.target.com 

  
  

  Customer Answer

  Date: 08/01/2022

   I am rejecting this response because:
  I called to cancel my Shipt membership on 7/3. I called back on 7/18 to inquire why I had not seen my refund. They informed me they canceled my membership but never processed my refund. They then processed my refund and I got it on 7/20. It took me multiple calls and 2 and a half hours of my time. My concern here is that if I did not call back I would have never received my refund. I wonder how many customers dont call back and never get their refund.  I am asking for $100 target gift card for my time and aggravation. The $10 gift card to welcome me back is an insult. This is actually extremely disheartening that it had gotten to this point. The lack of caring and respect for their customers is very upsetting. I look forward resolving this issue soon as my time is very limited and it should not have taking this long. This could have been solved when I called to inquire about my refund. Instead they acted like it wasnt a big deal that kept my money 2 hours extra weeks without my permission. 

• Initial Complaint

  Date:08/01/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I mailed a return containing a shower curtain from order ************* using their return label ****** Tracking # ************). My return was denied as I was told they received an empty parcel. However the ***** tracking information displays the weight of the package at about 2 lbs. I have a photograph of the returned item inside of the box I shipped in on a scale displaying a weight also about 2 lbs. If they received an empty box it is the fault of ***** as an empty box would have only weighed about 1 lb at the time of weighing at shipping company.I also returned another package to them from the same order containing 2 pans with separate tracking code ******: ************) that they are saying they did not receive the return within the 90 day return policy. Which is a lie because it was purchased June 17 and the tracking code verifies it was delivered the same day and signed for by the same entity as the other return, July 22.There is no detailed protocol on Targets website outlining to their customers how they deal with declined returns.I have reached out 5 different days through customer chat as well as guest services email and have been met with radio silence after being told the return I sent to them was empty.I would like a full refund of $25.84 plus any applicable tax for the returns.

  

  Business Response

  Date: 08/05/2022

  Hello *****,
  
  Thanks for contacting Target on behalf of our guest Rumour ********.
  
  Upon receipt of your contact, we reached our guest to address their concerns. After further research, we confirmed ************************ merchandise was returned and a full refund was issued on August 1. We appreciated ************************ patience and apologize for any frustration.
  
  All information surrounding returns is listed on Target.com under the Help section >Returns. Where there is also a section listed "Why was my return declined by the online return center?" The Help section is located near the bottom of the site. We're always looking for ways to create an exceptional shopping experience for our guests, and their comments help us see where we can improve.
  
  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 154078816.
  
  

  Sincerely,
  
  *****
  The Target Executive Contact Team
  www.target.com

  Customer Answer

  Date: 08/05/2022

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:08/01/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/13 I received an email (at night while I was in bed) from my Target account stating an order had been processed for $181.01 against a gift card on my account. I did not place the order and confirmed it was going to an unknown address. My account had been hacked. On 7/14 when I saw the e-mail, I cancelled the order online and changed my password.On 7/16, I saw the order was not cancelled and still processing. I called Target customer service and notified them of the situation and asked them to cancel the order again (it still had not shipped). They stated they needed to let the system cancel it and couldn't do anything, but if it ships to check back.It shipped on 7/17. I called and asked then to once again pull the order as they were shipping to a criminal and that I wanted a credit to my account for the amount. After weeks passing and talking to many customer service reps, the order wound up getting fully shipped to the fraudulent address, and Target denied my request for a credit. This despite the fact it was shipped to an unknown address in ******* (I live in **********), that I called and notified them of fraud prior to shipping, and that I tried to have the order cancelled multiple times. On top of it, they removed the remaining balance of my gift card saying it was compromised (despite stating that they found no evidence of fraud) and didn't issue me a new one. My latest case number with Target is *********. The order # is *************. I would like my gift card balance of $200 restored.

  

  Business Response

  Date: 08/04/2022

  Hello *****, 
  
  Thanks for contacting Target on behalf of our guest ***************************.

  Upon receipt of your contact, we have reviewed the guests concerns and researched them with the appropriate teams. After further review, our teams have confirmed if the card was used without your consent, we believe the card information may have been shared directly or indirectly after the purchase was made for the GiftCard. We recommend our guest partnering with local law enforcement as Target is willing to work closely with them. At this time, were unable to provide a refund or replacement GiftCard as the unrecognized redemption of funds could not have been prevent by Target. We recommend the guest updating their passwords and ensuring they are not shared with others to prevent unauthorized access in the future. While were unable to provide our guest with the desired resolution, we appreciate the time they have taken to share their experience with us.

  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 152665370. 
  
  Sincerely, 
  
  ******
  Target Executive Contact Team 
  www.target.com 

  
  

  Customer Answer

  Date: 08/05/2022

   I am rejecting this response because:
  
  Target did not address the source issue in their response.  I cancelled the order and notified Target of the fraud DAYS prior to the order being shipped. Target stated that they needed to wait for the "system" to cancel the order, and this never happened. Because of this the stolen goods were delivered to a criminal and I did not receive a credit to my account.  Also, the gift card was not shared as implied by the response, my account was hacked and my address was changed to a different name and shipping address in a different state.  It was 100% fraud which Target is unwilling to admit as part of their "investigation". Additionally, the remaining balance of the gift card that Target removed has yet to be restored.

  

  Business Response

  Date: 08/08/2022

  Hello *****, 
  
  Thanks for contacting Target on behalf of our guest ***************************.

  We appreciate the guest sharing the additional information with us. While were unable to issue a refund for the unrecognized amount redeemed, we have issued a new physical GiftCard to be issued to the guest's home address provided to the BBB in the amount of $18.99. Please allow ***** business days for the new GiftCard to be delivered by ***** At this time, we consider this complaint resolved.

  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 152665370. 
  
  Sincerely, 
  
  ******
  Target Executive Contact Team 
  www.target.com 

  Customer Answer

  Date: 08/09/2022

   I am rejecting this response because:
  

  I want a explanation as to why this order was not cancelled after I notified Target of the fraudulent activity and requested the cancellation days prior to shipment.

  
  

• Initial Complaint

  Date:08/01/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  From June 30, 2022 to July 20, 2022 I was participating in a Target Circle Bonus for $20 in Target Circle Earnings after placing 3 qualifying orders of at least $80. On July 14, 2022, I placed Order# ************* which showed as completed on my bonus. On July 20, 2022, I placed Orders# ************* and ************* but these did not **** as completed on my bonus. All three of these orders met the criteria of earning regular 1% Target Circle Earnings; as well as being placed and shipped prior to the end of the bonus. I contacted customer service and was transferred to multiple representatives with some saying they were not eligible since they were digital orders and some saying because they were gift cards. The final representative I was transferred to stuck with the claim that these orders were not eligible since the orders were gift card orders and continued to direct me to the terms and conditions page I was shown by the previous representatives. I explained that on all the terms and conditions page it showed in the excluded items that Target, ***************** and **************** gift cards are excluded, but it did not exclude specialty gift cards. I was then told to read the full terms and conditions since it excluded all gift cards; which I did but the excluded items list was also the same (only excluding Target, ***************** and **************** gift cards). I would like for the issue to be resolved by either being shown the terms and conditions where it shows all gift cards are excluded; or receive the $20 in Target Circle earnings if specialty gift cards are not excluded.

  

  Business Response

  Date: 08/05/2022

  Hello *****,
  
  Thanks for contacting Target on behalf of our guest *****************************.
  Upon receipt of your contact,we reached our guest to address their concerns. We understand the guest was seeking clarification on the terms of a promotion. We reviewed the terms and conditions with the guest and confirmed they qualified for the promotion. A concession was issued to complete the offer.

  
  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 154057799.
  
  Sincerely,
  
  *****
  Target Executive Contact Team
  www.target.comTell us why here...

  Customer Answer

  Date: 08/05/2022

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:07/29/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order with target 7/24/2022. I received part of the order 7/27/22 and was told the bulk of the order would be delivered by 7/28/22. I received tracking information that stated, for three days, a label was created. There was no activity past a label created. I called target to inquire about the order and was told it was on its way, fed ex had simply not updated tracking information on their end. I was told by the representative she personally called fed ex while I was on hold and they told her this directly. The explanation seemed odd and a little silly, so I called fed ex and was told target created a label but neglected to provide fed ex with a package for that particular label. I called target again and was reassured fed ex was wrong, target had indeed given them my package and it was on its way to *********, **. It wasn't. On Thursday 7/28/22, I spoke with the fed ex driver delivering on my block and he stated he did not have a package for me from target. I called target for the third time to request a replacement and was told I had to wait until after 9pm to be considered for a replacement and to call customer service after 9pm. I called ********************** customer service after 9pm, 7/28/22 and was told by the target customer service representative that there was nothing she could do and I had to wait another three days. I explained there was literally no order fulfilled and target had already taken my money - it was no longer pending, the transaction had been approved because they fraudulently reported the merchandise had been shipped to me. I requested a supervisor and the representative continued to insist I had to wait three more days to call target for a replacement or refund. I finally got a supervisor on the phone who seemed quite annoyed but finally admitted the order had not been fulfilled by target. I tried to explain I wanted/needed the items I ordered. She also stated there was no option for any type of expedited shipping. I just don't understand.

  

  Business Response

  Date: 08/01/2022

  Hello *****, 
  
  Thanks for contacting Target on behalf of our guest ***********************************.

  Upon receipt of your contact, we have reviewed the guest's experience and shared their concerns with our fulfillment and shipping teams to look further into. We have verified a replacement was issued for the guest and apologize at this time do not have a way to expedite replacement orders. Rest assured, we have shared this feedback with the appropriate partners. We have additionally sent the guest a GiftCard to invite them back for a better experience. We appreciate the time the guest has taken to share their order experience.
  

  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 153788886. 

  
  Sincerely, 
  
  ****** F.
  Target Executive Contact Team 
  www.target.com 

  
  

  Customer Answer

  Date: 08/01/2022

  I do not appreciate being blatantly lied to by traget's "customer service" representatives, one after another. A mistake is a mistake, we all make them and simply looking at the order and documentation would have expedited the replacement by at least three days. The order was never fulfilled by target. Who trains these people. I had to call six times, file with BBB, insist over and over I would not wait an additional three days for possible resolution, bringing the grand total to almost a week, then deal with an apparently tired, disinterested, snarky supervisor before being considered for a replacement order by target. UNACCEPTABLE EXPERIENCE. 
  
  

• Initial Complaint

  Date:07/26/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I redeemed a $500 online gift card (EGC) on Target. I placed an order. After canceling one item, my EGC is $138. However, Target cancels my orders and states they cannot I'm not willing to lose $138, and I'm wondering with which logic Target would decline an order in the value of my EGC and ship the first order, but not the second. I would like to place an order for my remaining EGC value. Obviously, after experiencing the incompetent support agents and the refusal of my orders, I will not place further orders. Alternatively, Target can issue a check and send it to the address on file (and listed here.)Today I received this:Hello Sima, Thank you for your patience while we researched your request. After further review on this account, it appears we're unable to process your order. If you would still like to purchase the item(s) on your order, we invite you to shop in our Target stores. Were sorry, but we aren't able to offer any other options for this situation. We're always working to make Target.com better, so we appreciate your feedback. Thanks for getting in touch. Sincerely, ****** The Target team www.target.com

  

  Business Response

  Date: 08/01/2022

   Hello *****,
  
  Thanks for contacting Target on behalf of our guest Sima ********.
  
  Upon receipt of your contact, we reached our guest to address their concerns. Were sincerely sorry for any inconvenience and miscommunication Mr. ******** encountered with recent orders. Upon further research, our technical teams have confirmed there was a back end account issue which prevented their orders from completing.
  
  Were happy to say that this issue has been resolved and they shouldnt experience any further setbacks in placing future orders. Were excited to invite the guest to shop with us and we look forward to seeing them on Target.com again soon!
  
  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 153409622.
  
  

  Sincerely,
  
  *****
  The Target Executive Contact Team
  www.target.com

  Customer Answer

  Date: 08/02/2022

  Dear Better Business Bureau:

   

  Yes, Target fixed it. But not because of hours I spent on the phone and with their absolutely incompetent chat staff. 
  ONLY because they heard from you. 

   

  I will never shop there again, and I hope this somehow sticks, even though it is "resolved."
  
  Target would have kept my $138. That's criminal. 

   

  
  
  

• Initial Complaint

  Date:07/25/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is in reference to Order # *************.I requested eight cans of Vanilla-scented Ozium. Instead of refunding my money (for the cans that they did not have in stock), they sent versions of Ozium that I did not request.When I called to get my money back, this company refused to issue a refund. I shouldnt have to accept what I didnt ask for. [******** IS A TWO PARTY STATE. DO NOT CALL ME ON A RECORDED LINE.]

  

  Business Response

  Date: 07/29/2022

  Hello *****, 
  
  Thanks for contacting Target on behalf of our guest ***************************.

  Upon receipt of your contact, we have attempted to contact our guest by phone and email without success to further look into their experience. We have issued a full refund of $45.49 plus correlating tax as an exception. In the future, we will need photos of the guest's order received for us to follow up with our fulfillment teams. Please allow **** days for the refund to be issued to the original form of payment.

  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 153345750. 
  
  Sincerely, 
  
  ****** F.
  Target Executive Contact Team 
  www.target.com 

  
  

• Initial Complaint

  Date:07/25/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To whom it may concern, I received a Target.com gift card in the amount of $500 in March 2022. I have in my possession both the physical gift card and the receipt. The gift card # was also placed on my Target.com account for a future purchase I was saving for. I'd like to address two concerns with the said party Target.com. The first is the security of Target.com. Based on a conversation with a said call center rep on 7.25.22 my account information was accessed without my knowledge 7.25.22 The result was my $500 gift card information was stolen and used in a purchase in a store in *****. I live in ****. The second concern is that Target has not, in my opinion, adequately searched or been clear about their tracing of my gift card use. I feel like I'm getting a generic email that lets them off the hook. Also, they have refused to pull a security tape of the said register in ***** based on the POS/Time/Day of the said fraudulent purchase. I feel like I'm making a reasonable request and am being denied. To wrap up, I can happily provide information about the gift card. I would like to see Target practice some "Customer Empathy". It's crazy that a company so big is not concerned about me their customer. Outside their scapegoat "terms and conditions" for gift cards, which let them off the hook for most anything, I am left with a lot of answered questions about how this could happen.

  

  Business Response

  Date: 08/02/2022

  Hello *****,
  
  Thanks for contacting Target on behalf of our guest ***************************.
  
  Upon receipt of your contact, we reached our guest to address their concerns. We understand ********************** was unable to redeem his Target GiftCard due to a zero balance. After further research, we were unable to confirm suspicious activity on his gift card. We were able to confirm that the funds were secure on the gift card at the time of purchase. If the card was used without ************************** consent, we believe the card information may have been shared directly or indirectly after the purchase. Because of this, we are unable to replace the Target GiftCard. We suggested ********************** update his passwords regularly for personal security purposes.
  
  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 153335293.
  
  Sincerely,
  
  ****
  The Target Team
  www.target.com

  Customer Answer

  Date: 08/03/2022

   I am rejecting this response because:
  
  Target is looking into the question I poised which was "did a store employee manually enter the card number in the store and does Target have a policy that prevents such a practice given there isn't a physical card present?" I haven't received an answer. 
  
  I've also have a police report filed with the Target Katy ****** To date, Target hasn't agreed to provide any information below to me about their investigation without an active police report.

  
  My gift card could have been used in one of three ways

  a) an employee manually entered the card number in the store

  b.) An individual logged into my account on their mobile device at the store and scanned a barcode in order to complete the transaction
  

  or c.) the card number was stolen before the card was activated. Ive been reassured that option c is not a possible scenario by Target as they look at the number of account balances checked before a card is activated.
  
   
  

  
  

• Initial Complaint

  Date:07/25/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Charging taxes on tax exempt items during a tax free holiday. Sketchy charging practices to my credit card on multiple occasions. **************** has long waits and is unapologetic about wasting time. In the last 3 weeks I have lost over 1 hour waiting in store for items ordered that were "in a black hole" according to store associates who could see the order but not pull it. I had to cancel the order and my daughter was unable to get the shoes she needed the next morning because the store had closed during this ************ registers had closed. The store associates were frustrated this happened on the app too. Today I wasted almost 2 hours with Target's phone representatives who thought I just wanted to be special to not pay taxes on over $500 of school supplies that are tax free in ******* this week. Another person thought it was a business expense. My business loss is taking almost 2 hours of my work time to deal with a personal matter, the taxes Target charged me for school supplies. This is all a major inconvenience for me and Target did absolutely nothing to remedy the problem. I'm still out all the money for taxes and also my lost work time waiting on answers from them including invoices showing me that I didn't pay taxes on food items weeks ago. Yes, food in ******* is not taxed. They grossly wasted my time unapologetically

  

  Business Response

  Date: 08/03/2022

  Hello *****, 
  
  Thanks for contacting Target on behalf of our guest *********************.

  Upon receipt of your contact, we have reviewed the guest's orders placed during the ******* state tax free period. We have determined the tax to be removed at invoicing. Qualifying items tax will be removed at the time an order is invoiced per our policy. Therefor, tax may appear at checkout, however once your order has invoiced, the total will adjust for items that qualify by your states tax free guidelines. We appreciate the time the guest has taken to share their experience and have sent them a GiftCard to invite them back for a better experience. We have determined all orders to be correct upon invoicing. 

  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 153334875. 
  
  Sincerely, 
  
  ****** F.
  Target Executive Contact Team 
  www.target.com 
  

• Initial Complaint

  Date:07/25/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a lamp as a gift (so I dont have the receipt), that is still in all of its packaging. I went to return it and target is refusing to take it back because its a target plus item. I would just take store credit, I spend thousands of dollars at target. Its the only place I shop for all my kids clothes, my clothes, food and housewares. I have no idea what this target plus is but am shocked with their refusal to take it back given how liberal their return policy is usually. What am i supposed to do with this lamp now? It was *****. Thats such a small percentage compared to the kind of spending I do as a loyal customer.

  

  Business Response

  Date: 07/29/2022

  Hello *****, 
  
  Thanks for contacting Target on behalf of our guest *******************.

  Upon receipt of your contact, we have attempted to reach out to our guest by email and phone without success. As Target + items are shipped & sold by our 3rd party partners, the guest will need to provide the store with a return receipt or
  packing slip in order to process a return for the item so it can be returned appropriately to the vendor partner. Were unable to process no-receipt returns on Target + items. At this time, we consider this complaint resolved and the guest is welcome
  to reach back out to our teams once they have order details or a return receipt for our teams to assist with a return.

  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 153319367. 
  
  Sincerely, 
  
  ****** F.
  Target Executive Contact Team 
  www.target.com 

  
  

  Customer Answer

  Date: 07/30/2022

   I am rejecting this response because:
  
  I have responded to the email they sent me and I also answered the phone when they called so Im not sure why they are saying they havent heard back.

  I didnt know I would need the packing slip and box so I have already thrown those out.

  I look forward to hearing back.

   

  ****

  

  Business Response

  Date: 08/02/2022

  Hello *****, 
  
  Thanks for contacting Target on behalf of our guest *******************.
  

  We have provided the guest with the appropriate steps to process a return. As the item is shipped and sold by our 3rd party partner, we will need a receipt in order to process a refund. The guest will need to reach out to the purchaser to collect this information 
  and is welcome to return the item to the store or contact us for assistance on a return label. We have provided the guest with the following information and consider this complaint resolved. 
  
  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 153319367. 
  
  Sincerely, 
  
  ****** F.
  Target Executive Contact Team 
  www.target.com