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Business Profile

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IC System, Inc.

Headquarters

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BBB Accredited BusinessA Rated by BBB

Complaints

This profile includes complaints for IC System, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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IC System, Inc. has 9 locations, listed below.

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    Customer Complaints Summary

    • 1,800 total complaints in the last 3 years.
    • 575 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/17/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt, i do not have any contract with **************************, i did not signed any contract with them.

      Business Response

      Date: 03/24/2025

      This is being handled as a generic dispute. The account has been flagged as disputed. We referred to the creditor and/or its records for additional information to investigate and respond to this dispute. ** is allowed 30 days to complete its investigation. The consumer may call us at ************ or visit ********************************************************************* with any questions or concerns. 

      Consumer Affairs

    • Initial Complaint

      Date:03/17/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for the debt with **********************, I do not have a contract with the collection agency that's attempting to collect, They did not provide me with the original contract as request multiple times

      Customer Answer

      Date: 03/17/2025

      I reached out via phone call I gave them my current information to mail me or email me a copy of original contract and have yet to see it 

      Business Response

      Date: 03/24/2025

      We have no record of any previous contact with the consumer The account has been flagged as disputed. IC referred to the creditor for additional information to investigate and respond to the dispute. We are allowed 30 days to complete the investigation. The consumer may call ************ or visit ********************************************************************* with any questions. 

      Consumer Affairs

    • Initial Complaint

      Date:03/17/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am disputing an invalid account reported by ******** on my credit report. This account is inaccurate, unverified, and violates the fair credit reporting act (fcra). Since it does not meet the legal standards for reporting , I request its immediate removal. If the furnished can not provide proper validation, it must be deleted per federal law.

      Business Response

      Date: 03/24/2025

      The information indicates this is a generic dispute. IC System has investigated this complaint and sent its response directly to the consumer 3/17/2025. 

      Consumer Affairs

    • Initial Complaint

      Date:03/14/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with ATT U-Verse. I do not have a contract I.C. System, Inc. They did not provide me with the original contract as requested.

      Customer Answer

      Date: 03/14/2025

      I called the company and asked for anything legally binding that I agreed to.

      Business Response

      Date: 03/21/2025

      IC System referred to the creditor and/or its records for additional information to investigate and respond to this dispute. IC mailed its response to the consumer on 3/17/2025. 

      Consumer Affairs

    • Initial Complaint

      Date:03/13/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with ATT U-VERSE. I do not have a contract with I.C SYSTEM****** They did not provide me with the original contract as I requested.

      Customer Answer

      Date: 03/13/2025

      **Debt Validation Letter**  

      (*********************)
      (***********************)
      (****** Georgia 30519)
      *************)
      (01-25-2025)

      **IC System Corp**  
      PO BOX 64378 
      **************, **
      55164

      ** Request for Debt Validation Account Number [*********]  

      Dear IC System Corp,  

      I am writing in response to a debt collection that I found on my credit report an alleged debt from AT&T U-Verse. I do not recognize this debt, nor have I ever had an account with AT&T U-Verse. Under the Fair Debt Collection Practices Act (FDCPA), I am requesting that you provide full validation of this debt, including but not limited to the following:  

      1. **A copy of the original contract** or agreement with my signature that shows I agreed to this debt.  
      2. **A detailed account statement** showing how the amount claimed was calculated.  
      3. **Proof that IC System Corp has the legal right** to collect this debt, including the chain of custody from the original creditor to your agency.  
      4. **Proof that this debt is not time-barred** under my state's statute of limitations.  

      If you are unable to provide the requested documentation, I request that this debt be removed from my records and that you cease all collection activities. Additionally, you have reported this account to each credit bureau with inconsistent information on each report. I request its immediate removal from my credit report.  

      Please consider this letter as a formal dispute of the alleged debt. Per the ****** all collection efforts must cease until the requested validation is provided. I would appreciate your prompt response within 30 days of receiving this letter.  

      Thank you for your cooperation. I look forward to resolving this matter.  

      Sincerely,  

      **(****** ****)**  

      Business Response

      Date: 03/21/2025

      The information indicates this is a generic dispute and/or generated using a form or information. IC System has investigated this dispute. We mailed a response to the consumer with a letter dated 3/18/2025. 

      Consumer Affairs

    • Initial Complaint

      Date:03/12/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I C SYSTEMS PLACED A COLLECTION FOR ACCOUNT ********* PLACED ON MY CREDIT REPORT ON 3/2/2025 FOR ****** FOR A DEBT THAT WAS SENT TO THEIR COMPANY IN 6/24/2024 WHICH DOES NOT BELONG TO ME. ******* SENT A FRAUD REPORT TO THIS BUSINESS SHOWING THAT THIS WAS NOT SENT FROM THEM AND THEY ARE REFUSING TO DELETE THIS DESPITE TMOBILE REACHING OUT TO THEM.

      Business Response

      Date: 03/20/2025

      On or about 3/13/2025, the creditor recalled this account. We have sent a deletion request to the credit reporting agencies and requested a letter be sent to the consumer. 

      Consumer Affairs

    • Initial Complaint

      Date:03/12/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am in receipt of your companys letter informing me youre handling the collection of the account mentioned above. However, after reviewing my records, I am unable to find any documentation of any contractual relationship between (I C SYSTEM - ******XXX } and me which makes you a person entitled to enforce a commercial claim against me. This letter is NOT a request for verification or validation.This is a request for proof of contract to substantiate your claim. Provide me with a certified copy of an original contract, with my signature specifically naming your company as a person entitled to enforce a commercial claim against me . Certifications can be done through the presence of a notary public, who duly swears the copy made is in fact a copy of the original paper contract in question.Failure to respond and provide strict proof of contract will constitute your tactic agreement that you, I C SYSTEM - ******XXX are NOT entitled to enforce a claim against me. In the event you continue your collection efforts against me without providing proof of contract, I will file a complaint with the *********************************************, and file a police report against you for harassment and invasion of *********** MUST CEASE AND DESIST ANY AND ALL COLLECTION EFFORTS AND IMMEDIATLEY REMOVE ANY DEROGATORY INFORMATION REPORTED TO THE CONSUMER REPORTING AGENCIES. If you transfer this account to any attorney without providing proof of contract, They will be immediately reported to the ********************* and professional liability fund for code of ethics violations.

      Business Response

      Date: 03/17/2025

      Our records show IC System sent the validation notice on 7/9/2024. We flagged this account as disputed for credit reporting purposes when IC learned of this dispute. The original creditor is investigating this matter. We will honor the cease communication request. 

      For future reference correspondence may be sent to IC System, *************************************-0378. 

      Consumer Affairs

      Customer Answer

      Date: 03/17/2025

       I am rejecting this response because:

      My request was simple IC systems needs to put in a request to all credit reporting agencies to remove this illegal Tradeline thats reporting my next action will be to complaint to the *** and seek compensation if this request is not met thank you.

      Business Response

      Date: 03/24/2025

      We are allowed 30 days to complete the investigation of the dispute. The results of the investigation will be sent to the consumer. 

    • Initial Complaint

      Date:03/12/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Complaint Statement:I recently reviewed my credit report and noticed an inaccurate and invalid account reported by [Creditor/Collection Agency Name]. This account is not valid, and its presence on my report is a violation of the Fair Credit Reporting Act (FCRA).Under the ****, all reported accounts must be accurate, verifiable, and legally collectible. This account does not meet these standards, and I am requesting its immediate removal. I have not received proper validation of this debt, and without sufficient proof, it should not be reported.I am formally disputing this entry and requesting that it be deleted from my credit report. If the furnisher cannot verify the accuracy and legitimacy of the account, it must be removed in compliance with federal law.

      Business Response

      Date: 03/17/2025

      The information in this complaint indicates it is a generic dispute and/or generated using a form or information. IC System has investigated this dispute and mailed its response directly to the consumer. 

      For future reference, correspondence may be mailed to IC System ***** ***************************************************************************

      Consumer Affairs

    • Initial Complaint

      Date:03/10/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I started to look at courses to take to better myself. Someone contacted me about my desired courses. The contact that I spoke to, asked me to put money as a deposit for a class. A few days late, I called and told them that I was no longer interested in taking the course, due to finding the same course at a cheaper rate. They are holding me responsible for the full amount of the course, even though I told them that I was no longer interested.

      Customer Answer

      Date: 03/10/2025

      IC Systems bought my file from *********. Med Certs is charging me $1400 for classes that I never took. 

      Business Response

      Date: 03/17/2025

      The account has been flagged as disputed. IC System referred to the creditor for additional information to investigate and respond to this dispute. 

      Consumer Affairs

      *********************************************************************

      Customer Answer

      Date: 03/17/2025

       I am rejecting this response because:

      As I was under duress to sign up for this school, I never proceeded to take the classes. I refuse to pay for schooling that I never took.

      Business Response

      Date: 03/24/2025

      The information has been relayed to the creditor. IC System is allowed 30 days to complete its investigation of the dispute. 

    • Initial Complaint

      Date:03/10/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to dispute the following account listed on my credit report that I recently reviewed. I have discovered that this account is not mine and was opened fraudulently. I am a victim of identity theft, and this account does not belong to me.Creditor Name: I C SYSTEM Opened Date: 3/21/2023 Account Number: *********I request that this account be investigated and removed from my credit report immediately. I have attached supporting documentation to assist with the investigation. Please take the necessary actions to correct my credit report and notify me of the resolution at your earliest ************** a victim of identity theft, I am also working with the relevant authorities and filing reports to prevent further damage to my credit. I appreciate your prompt attention to this matter and the correction of any errors.Thank you for your assistance.

      Business Response

      Date: 03/11/2025

      The account has been flagged as disputed. There was no attachment. Please have the consumer mail a copy of the law enforcement report to IC System, Inc., ************************************** 

      Consumer Affairs

    IC System, Inc. is BBB Accredited.

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