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Review fromlorenzo b
Date: 09/30/2025
1 stari joined a car warranty called car shield i spoke to one of thier sales person who stated that i should join thier car coverage they insisted that if i join car shield that i would be covered when my car has a problem no worries at all just bring the car to the shop and you are covered no stress as long u join before your car brakes down i was in queens ny when this action took place and my car broke down in queens i spoke to car shield and i was refered to a shop i went there and come to find nothing car shield promised me was true my car stayed in the shop for a month and commig to find i was left in debth for over 6000. dollars car shield denied my claim and each step was worried stressful condition from them tearing down my car and peace by looking for excuse not to cover my break down my name is ******* ****** my car is a 2012 buick lacrosse timming chain the inspector said the engine wasnt covered due lubercation but if the timming is worn this will cause the same problem i lorenzo change my oil religiously cange my oil the inspector turned it around and put the blame on me the worn timming chain is what caused this problem with over 14000. miles on this car the car shop agreed that carshield just didnt want to cover the job and so do other machanis agree to the same it was the timing chain not my failuer to mattinance i am asking that car shied pay me for the money i lost in the amont of 6000 dollarsReview fromTim F
Date: 09/29/2025
1 starI called for a quote, I ended up saying no which they made it very difficult for me to say no and get off the phone. Since that phone conversation I have received 3-4 calls a day from car repair insurance tele-marketers. I have never received those calls before. Car Shield gave my names to the web for them to bother me for months. Not good!!
CarShield
Date: 10/01/2025
We have removed you from our contact list. Please, allow 7 to 10 days for the system to filter you out. You should not be receiving any further communications. - Customer RelationsReview fromMichael K
Date: 09/29/2025
1 starI’ve used them three times it never comes out to $100 deductible this last time I’m paying $700. I’m so upset I’m canceling them.CarShield
Date: 10/01/2025
CarShield requested that the Administrator of your *************** Contract examine your claim based on the review you have provided. The results of this investigation indicate that the claim was adjudicated correctly according to specific terms and exclusions of the *************** Contract. - Customer RelationsReview fromWilliam L
Date: 09/28/2025
5 starsIve been a member of Car Shield since Nov 2024. Last week it finally happened, the check engine light hit and it was an actual problem. My total repair cost $1315.45 Car Shield covered $981.88 My balance owed was $333.57 Im sure there are people out there that would be upset with this because the entirety of the bill was not paid but honestly they did there part. They took a large bill and had it reduced tremendously.Yes I pay them once a month. And you can make the arrangement that over the year I paid them $125 a month which totals $1500, had I just kept that money in the bank I would have been able to pay the bill easily without them.But I dont see it that way, who knows how much the bill could be the next time. I like having the option of warranty when emergencies happen. I own a 2017 ******** CTSV with just under 55k miles. I took the vehicle to a ******** dealership. The repairs were approved the same day the request was made. Car Shield covered - Called me to explain what was covered and to make sure I knew what my portion of the bill was. And nothing proceeded forward until I agreed. Honestly, I was really worried because of all the horror stories you hear but after the repairs were completed I can say that Car Shield did what they said they wood.Review fromJON B
Date: 09/27/2025
5 starsGreat interaction with customer service representative ***. Even though I decided to cancel my subscription, she was kind, informative, and helpful. Would definitely recommend car shield as far as customer service is concerned.CarShield
Date: 09/29/2025
Thank you for taking the time to share your positive feedback. We are glad to have you as part of CarShield!- Customer RelationsReview fromMichael F
Date: 09/26/2025
1 starSo far 15 days into a control arm repair. **************** is very friendly but their communication with garages and updating you is subpar.CarShield
Date: 09/29/2025
CarShield requested that the Administrator of your *************** Contract examine your claim based on the review you have provided. The results of this investigation indicate that the claim was adjudicated correctly according to specific terms and exclusions of the *************** Contract. - Customer RelationsReview fromShelly B
Date: 09/26/2025
1 starI have never dealt with a company that is a total farce like car shield!!! They manipulate what they cover. Its not what the contract says!! I didnt believe the 10 million dollar suit against car shield until I attempted a simple claim. After giving car shield money for years on the diamond policy they actually ripped me off!! Car Shield is actually American Auto Shield, dont be fooled. Then after failing to cover a claim that is covered under contract, they wont refund your money even though they take your money in advance!!CarShield
Date: 09/30/2025
CarShield requested that the Administrator of your *************** Contract examine your claim based on the review you have provided. The results of this investigation indicate that the claim was adjudicated correctly according to specific terms and exclusions of the *************** Contract. - Customer RelationsReview fromPatricia O
Date: 09/26/2025
5 starsI have always had a good experience with Carshield. My repairs happen without a glitch and customer service is always quick and correct with their information on my coverage. I even did a testimonial for them. I drive a 23-year-old car and would not be without them as long as they can keep my car on the road.CarShield
Date: 09/29/2025
Thank you for taking the time to share your positive feedback. We are glad to have you as part of CarShield!- Customer RelationsReview fromELECIA P
Date: 09/25/2025
2 starsI would like to hold my review until after my car is fixed. So far I have had 2 rental reservations, both places called me to tell me they don't have any vehicles, while the second facility is sitting with a car lot full of cars and no one can find me one. WE ARE NIOT OFF TO good startCarShield
Date: 09/26/2025
CarShield requested that the Administrator of your *************** Contract examine your experience based on the review you have provided. The Administrator will be reaching out to you directly to resolve this in a timely manner. - Customer RelationsReview fromJames B
Date: 09/25/2025
1 starBe very careful of this company. They neglected to mention the *** settlement: In July 2024, CarShield paid a $10 million settlement to the *** over charges of misleading advertising and unwarranted claims denials. The *** found that CarShield misrepresented its coverage and failed to fully disclose. contract details.I was forced to get a new bank card to stop them from charging my account because they take the funds in a pin type method giving them the power to withdraw funds your account up to 180 days. They told me canceling would be effortless. I wouldn't trust them.CarShield
Date: 09/26/2025
Thank you for bringing this to our attention. Per our records, we have not been in contact with you since the initial purchase of your contract on 9/9/25. Your contract has been cancelled as of 9/26/25. We are sorry to lose you as a CarShield customer. - Customer Relations
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