Reviews

This profile includes reviews for Belk's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Belk has 116 locations, listed below.

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  Belk

  2801 W Tyvola Rd Charlotte, NC 28217-4500

  
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  Belk

  7115 Northlake Mall Dr Charlotte, NC 28216-1938

  
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  Belk

  All Northeast Florida Locations Jacksonville, FL 32225

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  Belk

  1350 Bonita Lakes Circle Meridian, MS 39301

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  Belk

  1001 Barnes Crossing Rd Tupelo, MS 38804

Review Details

• Review fromMartha J

  Date: 09/14/2025

  1 star
  Worst customer service, purchased shoes for trip out of town which did not fit, tried to return was told past 30 days and would refund 1/2 of purchase price. Been a customer over 30 yrs and very disappointed in the lack of customer care. I can understand why they have such low reviews.

• Review fromJeffrey A

  Date: 08/20/2025

  1 star
  I wish I had come to BBB before making a $200 order for two shirts. They sent one shirt that was the wrong color and one that was fine. I sent back the one that was the wrong color the same day. After numerous emails and phone calls, they told me today that they were not refunding because the shirt had been sent without tags and worn. That was of course not true; I literally requested a refund a few minutes after I opened the bag to discover the bait and switch. They did not offer to send the shirt I had paid for back. The other shirt, which looked fine, went immediately to the cleaners before I wore it. The fabric had been so compromised, or the shirt was defective, and it revealed a hole under the collar without ever having been worn. I asked Belk to exchange it and explained what had happened. They agreed to that. I called up today, and they said that the case had been suspended for both items. That is to say, after okaying a refund and an exchange, Belk kept my money and the shirts. And they will probably try to resell them and do the same thing to others. I learned a ****** to buy direct from the designer or from the top department stores and not venture out. Too many scams out there. This one takes the cake. The irony is that even as they conducted their racket to its bitter end, they were very polite with me.

• Review fromAlex B

  Date: 08/07/2025

  1 star
  **************** is horrible. I have never had a store I purchased items online from with such horrible customer service representatives. Aside from the fact they cant fully understand English (yes of course they arent in the **) they lack any comprehension of how to do their job. After receiving two returns on the 24 and 26th of last month I received a mails stating my refund will be processed within 7 business days. I am still waiting. I purchase stuff a lot online, id say a few times a week and I have never waited this long for a refund before. **************** is useless and cant even give an answer on when it will be processed nor do they understand what 7 business days is. I can only assume the reason Belk is still in business is due to not returning customers money and using that to keep functioning. I will be filing disputes with my bank today. Im sick of Belk thinking its ok to take as long as they **** well please to issue a refund for items that were received back 2 weeks ago.

• Review fromErica R

  Date: 07/04/2025

  1 star
  Belks process of shipping should be updated and met to a standard that makes a shopper want to shop with the company in the future. I ordered a blush colored flower satin heel which was what the internet showed was available on the website. When I received my confirmation email of shipping, the image was updated to a totally different color of the shoe. I called customer care and explained to the *** that the email image doesnt match what I ordered. She confirmed that I would receive the blush colored shoe that I ordered. When I received the package, my my my, opened the box and there goes a creame colored shoe which I never selected and is what was shown on the confirmation email. I am unhappy with the entire order not to mention the other items included in the shipment were delivered at the incorrect address. Had to file a claim on lost package. I believe that communication is broken and systems dont connect to each other with the ordering process, inventory available and whats being sent out. Plus, whoever is in charge of these processes need to take a better look at all the reviews and complaints to fix whats broken; the issue is still at hand. The company went out the easy way by offering a refund vs taking time to research why we have another unhappy customer. I searched their website because I was looking for a pretty heel to wear to church. I give the process a ZERO score.

• Review fromEverette R

  Date: 06/23/2025

  1 star
  Ordered nearly ******* worth of clothes, the clothes were thrown in a box loose and shipped. The box was torn and a suit jacket was missing, I have spoken with customer service 4 different times and still nothing has been done.

• Review fromDeb T

  Date: 06/17/2025

  1 star
  Buyer beware! Belks **************** is unreliable! Sent a chat/email inquiry a while back with no response. Spoke with 3 different representatives about a reordered exchange for an online order and spent almost 45 minutes on the phone with NO RESOLUTION.

• Review fromStacie M

  Date: 06/13/2025

  1 star
  WARNING DO NOT ORDER FROM THIS COMPANY! I ordered two pair of shoes, and returned them, only to be told three different things from them on three different occasions! Its a complete scam if you ask me! Ill NEVER order anything from them EVER! And the shoes looked sooooo cheap! Nope nope nope!

• Review fromKen K

  Date: 06/12/2025

  1 star
  I purchased a Victorinox wristwatch 9/30/24 from Belk.com. A ********** type watch, the item was presented as new. After receiving the product and wearing, it worked well until early May-of 2025. I first checked with the manufacturer to determine any warranty they would provide. At their request, I submitted photos of the front and back of the watch. The response I received from Victorinox was that they last manufactured that model in 2013 and no longer provided spare parts for that model and referred me to an authorized repair service in ********************, i visited a local Belk store. The service person there directed me to the ******** service center. The Belk.com service center was not helpful indicating that they have. 30 day return policy and there were no other options.This watch should have been good for decades. The fact that the product was more than 12 years old should have been divulged at the time of sale. Further, they should have offered a comparable replacement or refund.The cost of repair will be nearly as much as new.Needless to say, Belk will never get my business again.

• Review fromRicky C

  Date: 06/11/2025

  1 star
  I recently ordered a shirt online from Belk. I never did receive my shirt nor did I even receive an order number. Then they sent me a bill for the shirt that I never received. I called and emailed them and all I got was people that didnt know what they were doing. They were rude. They never would take the charge off my card. I gave them one star because that was the lowest grade I could give them. They really need to change their way of doing business. All they care about was making money. I know when it was founded it wasnt like that. I am very disappointed.

• Review fromSUE H.

  Date: 06/09/2025

  1 star
  Belk charge card by Synchrony charged me ***** saying my account was closed on the check i wrote .Took to the bank they said no I had money in there. SYNCHRONY WOULD NOT TAKE ***** CHARGE OFF WILL NOT USE ANYTHING WITH THEIR NAME ATTACHED TO IT ANYMORE