Complaints

This profile includes complaints for Midea America Corp's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Midea America Corp

  300 Kimball Dr Parsippany, NJ 07054-2181

• 

  Midea USA

  20 N Martingale Rd Ste 160 Schaumburg, IL 60173-2427

• 

  Midea USA

  20 N Martingale Rd Ste 160 Schaumburg, IL 60173-2427

• 

  Midea America Corp

  1201 East Bell Street Bloomington, IL 61701

• 

  Midea USA

  20 N Martingale Rd Ste 160 Schaumburg, IL 60173-2427

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/18/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi Spoke to ****** from customer service regarding a vacuum issue she was super rude unprofessional I would like for someone to contact me about this issue.

  Business Response

  Date: 04/19/2024

  Hello ********,
  Thank you for contacting us regarding the situation you experienced with one of our associates.  We will review your interaction and address your concerns as well as follow up with you.  We do apologize for any inconvenience this situation may have caused.  Thank you for your time.

  Respectfully,
  Midea

• Initial Complaint

  Date:04/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a Midea Refrigerator. Unit was not functioning correctly and froze all products in the fridge. Freezer would not freeze products. Called the company to have the unit serviced as it was under warranty. Company refused to come out without a picture of the ambient temperature of where the unit was stored and also the internal temperature. I asked them to send me. a thermometer so I could take the picture. They stated they would not. I asked if I would be reimbursed for the purchase of this thermometer so I could send them the pictures. They stated it I would not be reimbursed.Midea is not upholding their warranty but putting additional expenses on the consumer to prove their equipment needs to be serviced. It is not stated in the warranty that the consumer has to provide this information nor incur these additional expenses.

  Business Response

  Date: 04/15/2024

  Hello *******,
  Thank you for contacting us regarding the situation you've experienced with your refrigerator.  Based on the information you've provided, in conjunction with what we have in our system, we're setup a service call to have an authorized technician come out and confirm the issue with the product.  Please bare in mind that if the issue is being caused by the ambient temperature of where the product is located, there will be no additional warranty accommodations.  We do apologize for any inconvenience this situation may have caused.  Thank you for your time.

  Respectfully,
  Midea

• Initial Complaint

  Date:03/31/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased Refigerator with top freezer 3-13-2024 & it was delivered on 3-20-2024. Refrigerator will not cool down below 40 ***************** down to 12 degrees. Called Midea customer service & gave them information listed above about cooling issues. They had a technician come check it. The technician said it certainly was not cooling as it should . After checking apparent causes this issue was coming from, he called the company & was told that 40 degrees in frig & any temperature below 32 in freezer was within Safe zones for food . These figures are way below US *********** temperatures for food safety. The technician said the company was not going OK any further investigation of a problem with unit

  Business Response

  Date: 04/01/2024

  Hello *****,
  Thank you for contacting us regarding the issue your experiencing with your refrigerator.  Based on the information you've provided, in conjunction with what we have in our system, it appears the resolution provided to you was correct.  In the images provided you have what appears to be a meat thermometer inside the unit to measure the ambient temperature but this is not the correct way to measure the actual temperature as it changes when the doors are opened and closed.  The notes in our system indicate that you were informed of the correct way to measure the units temperature which can affect if and when the units compressor goes on or off.  Also, the ambient temperature outside of the unit also can affect if and when the compressor goes on or off.  Also, there were no indications from the authorized service center that evaluated the product that indicated that the product had a faulty compressor.  Regrettably, we would not be able to ***** your request for a refund of the product as it has not been deemed defective or unrepairable by an authorized service center.  We do apologize for any inconvenience this situation may have caused.  Thank you for your time.

  Respectfully,
  Midea

• Initial Complaint

  Date:03/20/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a brand new stand up Midea freezer from ****** in May 2023 for $948.45. In December 2023, the freezer completely died. When I called Midea, they organized a tech to come out and evaluate the freezer where they determined it was a faulty compressor and I have the tech report stating this. Midea ordered an auth of return of goods and Lowes picked up and disposed of the freezer, and I was credited the $948.45. I called Midea to begin the process of being compensated for the $1500 worth of spoiled food in my freezer, to get reimbursed since it was a faulty unit. Starting in December and all through until present day, I have made numerous calls, spoke to 2 different supervisors, ********* and *****, who informed me my case was being sent to the product liability department, with some woman named ******. I was also informed on February 19, that upper management has also reached out to ******, in product liability, to escalate my case. I have also sent numerous emails, as well as made about a call a week since December to get a resolution and I have not gotten anywhere. I have sent about 7 emails since December with zero resolution. I was requested in early February to submit all pics of food loss, freezer information, and the tech report. All was submitted. I was then asked AGAIN on March 6 to re-send that information as my case hasn't even been touched. I made a cost of replacement sheet for the food items which is where I came up with my total. Every phone call and email I've sent has been professional and pleasant, however at this point, I am starting to lose my patience. I have not been updated or have I heard a word. The company admitted it was a faulty unit, I had only had it for 6 months, and at this point I am getting the run-around from them with zero help or resolution. All I am seeking is the $1500 in food loss I suffered so I can feed my family and be done with this. I have all email and phone records of dates I called and spoke to supervisors.

  Business Response

  Date: 03/21/2024

  Hello *****,
  Thank you for reaching out. We want to assure you that your claim has been escalated to our claims management team, who is still working through your case. We've requested an update on your case and should receive a response sometime next week. 
  Again, we're very sorry for any inconvenience, and appreciate your patience.

  Respectfully,
  Midea

  Customer Answer

  Date: 03/21/2024

  
  Complaint: 21463375
  
  Thank you for responding. My only option was to accept and close the case or reject response and keep it open, so I had to reject it as I'm still awaiting resolution. Thank you and please keep me updated on progress and resolution. When should I hear from management at Midea as far as a timeline is concerned?

  Regards,
  
  *****************

  Business Response

  Date: 06/04/2024

  Hello *****,
  Our PL department states you agreed to the settlement offer and that the release to sign and return so the claim can be processed for disbursement of funds has been sent to you.  Just respond to that information and the case will be closed.  Thank you for your time.

  Respectfully,
  Midea

  Customer Answer

  Date: 06/04/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I am waiting to close the open complaint until settlement funds have been received. I have emailed Midea requesting when settlement funds will be disbursed and have not heard an update. Ok to close this case upon receipt of disbursement funds. 
  
  Regards,
  
  *****************

• Initial Complaint

  Date:03/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  pelonis heater started smoking and quit working.It was bought in october of 2023.They told me it did not make a difference when it was bought they go by date of manufacture which is totally unfair to a consumer ,how are we supposed to know how long the store had it before selling.Told them I could not find receipt so they created a date for me of october 15 2023 and I emailed them the model and serial number and they refused to replace it.What a shame that this company is allowed to sell fire hazard's like these good thing I was in the same room when it happened or it could have burned my house down.

  Business Response

  Date: 03/14/2024

  Hello ******,
  Thank you for contacting us regarding the situation your experiencing with your portable heater.  Based on the information you've provided, in conjunction with what we have in our system, the previous resolution provided to you is correct.  We request a copy of the original purchase receipt to determine if a product is or isn't inside of it's manufactures warranty by utilizing the date on the receipt.  If for some reason a customer is unable to provide a copy of the receipt, we utilize the products serial number to determine if the product is or isn't within it's warranty period.  Due to the fact that we were unable to obtain a copy of your original purchase receipt we had to utilize the products serial number to determine the warranty.  Regrettably, due to the fact that the product is outside of its manufactures warranty, we would not be able to provide any warranty accommodations.  We do apologize for any inconvenience this situation may have caused.  Thank you for your time.
  

  Respectfully,
  Midea

  Customer Answer

  Date: 03/15/2024

  
  Complaint: 21432210
  
  I am rejecting this response because:
  
  
  
  Regards,
  
  ***********************

• Initial Complaint

  Date:02/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a **** cubic french door refrigerator and the water in the door is warm not cold the tech came out had attitude from the beginning cause ask him nicely to not park in the driveway behind my upstair neighbor he came in my home did not understand what i was telling him i was showing that my tap water was colder the the water coming out of my fridge he look at the fridge did reading in freezer and refrigerator and said it was working fine he informed me that the water came from the wall to the fridge to the filter than to the tank then to dispenser but it goes from wall to tank to filter then the dis spenser i called they said they would send new tech but calls the next day and canceled and told me that i must have connected to the hot water pipe when the refrigerator that was hooked up before had no problem i replaced the filter and the water in the filter is iced cold so its getting warm between the filter and dispenser they refuse to sen out another tech.

  Business Response

  Date: 02/13/2024

  Hi ****, 

  Thank you for reaching out. Our apologies for any confusion regarding the specifications for this model refrigerator. This model refrigerator, MRF29D6AST, does not offer "chilled water" dispensing, and is not advertised to do so. It does not feature a water tank in the unit, so water will flow directly from the home water supply, to the filter, to the dispenser, and will be the same temperature as the home water supply. 

  Please let us know if you have any questions. Again, our apologies for any confusion. 

  Best,
  Midea

  Customer Answer

  Date: 02/13/2024

  
  Complaint: 21264123
  
  I am rejecting this response because: the owner manual and the on line litter shows there is a water tank so this is definitely false advertisement on Medea part
  
  
  
  Regards,
  
  *******************

  Business Response

  Date: 02/14/2024

  Hi ****, 

  This model technically features a small water tank that stores water before it reaches the filter and then the dispenser, but it is not advertised that it will chill water. The user manual instructs the user to connect the water installation kit to the homes cold water line, so the water temperature will reflect the water from that home plumbing line. 

  Our apologies for any confusion. Please let us know if you have any other questions. 

  Best,
  Midea

• Initial Complaint

  Date:01/18/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Midea Customer:*************************** ************************************************* ** ***** Midea Case #s: *********, *********, *********, and 111979450.I was issued 4 checks in the amount of $478.47 each. 2 of the 4 checks was cashed and the other two werent. The two checks that werent cashed was due to the financial institution saying possible fraudulent activity. This was due to the amount of the checks being the same and deposited one day after the other. Unfortunately the bank closed my account, however the bank informed me that check # ****** and ****** were never cashed due to possible fraudulent activity and in order for me to receive my funds is to contact the issuer and stop payment on the two check numbers mentioned above. On 12/30/2023 I contacted Midea and informed them of the situation. They said they would contact the refund department and follow up with me. About a week after New Years I contacted Midea to check status on stopping payment for check # ****** / case # ********* and check # ****** / *********. The Representative said they have not heard back from refund department. So I attempted again about a week after that and same issue, and Representative said they will send message to refund department and someone will contact me within ***** hrs. However no one did. Today I contacted Midea again to check status and I spoke with Representative whom informed me that ***************** supposedly contacted me yesterday to inform me both checks were cashed on 12/1/2023. I told Representative thats impossible because the account that check #s ****** & ****** was deposited in was closed in November. And also informed him that no one from Midea contacted me yesterday, as well as all the other days I was told they would follow up with me within ***** hours. At this point I feel I exhausted all options in which I already know the two checks werent cashed due to account closure. Please stop payment on both checks and reissue both refunds promptly. Thanks

  Business Response

  Date: 01/19/2024

  ********************,
  Based on the information you've provided, in conjunction with what we have in our system, we followed-up with our refund department for confirmation of the status of each check that was sent out.  According to the refund department, all four checks have been cashed (dates listed below) so we would not be able to stop payment on any of them.  Regrettably, we would not be able to provide any further assistance since the issue appears to be between you and your bank.  We do apologize for any inconvenience this situation may have caused.  Thank you for your time.

  Respectfully,
  Midea

  111979434 - refund# ********* - check# ****** date 11/13/2023 -cashed on 12/1/2023
  111979447 - refund# ********* - check# ****** date 11/13/2023 -cashed on 12/1/2023
  111979448 - refund# ********* - check# ****** date 11/13/2023 -cashed on 12/26/2023
  111979450 - refund# ********* - check# ****** date 11/13/2023 -cashed on 12/6/2023

• Initial Complaint

  Date:01/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My sister purchased me a space heater by Pelonis from *********** It no longer works at 3 months old. I also cant see to find support on it.

  Business Response

  Date: 01/05/2024

  Hello *********,
  Thank you for contacting us regarding the situation your experiencing with your heater.  Regrettably, based on the information you provided, we were unable to locate any previous contact history in our system.  Please reach out to our customer support team for assistance.  We will need to confirm warranty status before providing warranty service and since you stated it was a gift, without the original purchase receipt we will need to utilize the products serial number to determine warranty status.  We do apologize for any inconvenience this situation may have caused.  Thank you for your time.

  Respectfully,
  Midea

  Customer Answer

  Date: 01/05/2024

  
  Complaint: 21079881
  
  I am rejecting this response because: I cannot get through to customer service at all. Mailbox is full. Provide a direct contact number to call instead of brushing under rug.
  
  
  
  Regards,
  
  *****************************

  Business Response

  Date: 01/08/2024

  Hello *********,
  The contact number for our customer support is: **************.  Thank you for your time.

  Respectfully,
  Midea

• Initial Complaint

  Date:11/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a Midea freezer from ******* on November 30, 2022. It totally quit working in June of 2023. I contacted the help line which is not located in the **. I was paying monthly payments for it and was told that I would receive a refund when the freezer was paid off. I paid Affirm the final payment in October. I was told that my refund check was generated on October 30th. When I didn't get a check, I called them in November. They then said there was never a refund generated. The person told me that they generated a check on November 10th. I have been told the check was sent out on the 14th of November. I contacted them today, November 30th and now they are saying if I don't get it by December 6th to call them and they will look into it. They will not provide a tracking number and they gave me a phone number for the ********** that I cannot reach anyone on.

  Business Response

  Date: 11/30/2023

  Hello *****,
  Thank you for contacting us regarding the situation with your unit and refund.  Based on the information you've provided in conjunction with what we have in our system, the check was sent on 11/14/23 standard mail and generally takes ***** business days to arrive. Please keep in mind that due to the holiday, it might be delayed.  At this time we currently have to wait for the timeframe allowed for shipping to arrive.  We do apologize for any inconvenience this situation may have caused.  Thank you for your time.

  Respectfully,
  Midea

• Initial Complaint

  Date:11/29/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a stove in October of 2023, installed second week of November (construction). Stove used for a few days, and then it shorted out in the Monday before Thanksgiving. The stove would not reset and it beeped constantly. We called customer support immediately, and were met with resistance and an incredibly rude customer care person who REFUSED to send me to a Supervisor. When asked why he stated I didnt do anything wrong. After several attempts and the need to scream at him on the phone we finally spoke with a person claiming to be a supervisor who provided no help. We begged and pleaded for help with our stove prior to the holiday, and we got zero, ***** nothing. I sent five unanswered emails, no help. I finally called today and was told they were waiting on a part. What part? No one has come to look at the stove to diagnose the problem yet. I was told Id have to wait another 2-3 days to provide an update on location of part! I asked for a supervisor and astonishingly enough, there are NO supervisors available 5 minutes after the center opens!? We have $1000 in spoiled food we could not enjoy for thanksgiving, no way to feed our family, and are forced to eat out for over a week (which is exploding our food budget). We need help to get our stove back to feed our family of 7!!!! We cant afford to keep this up. We spent as much money on eating out as to just buy another stove!!! Fix this problem.please!!!! Please help!

  Business Response

  Date: 11/29/2023

  Hello ******,
  Thank you for contacting us regarding the situation you're experiencing with your range.  Based on the information you've provided, in conjunction with what we have in our system, you are still currently setup for service.  The authorized service center is currently working with our product specialist to determine what could be causing the E006 error and what part(s) might be needed to resolve the situation.  As for the scheduling of the service itself, the Midea authorized service centers are independent businesses that are not owned nor operated by Midea directly.  Scheduling is based on their availability and not by Midea.  It is unfortunate timing that the product malfunctioned so close to a holiday which could also account from delays in service.  We do understand the inconvenience this situation might have caused to you and your family and will do our best to have it resolved as quickly as possible by communicating with both our product specialist and the service center.  We do apologize for any inconvenience this situation may have caused.  Thank you for your time.

  Respectfully,
  Midea