We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Contact Lenses

Lens.com, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Contact Lenses.

Reviews

This profile includes reviews for Lens.com, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Lens.com, Inc. has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    2.79

    Average of 696 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Jason S

      Date: 05/12/2025

      They hide the actual cost of the contacts by adding a HUGE Fee called Taxes and Fees. Very manipulative practice that I'm surprised is legal... It was over $300 that didn't appear in my quote when it told me how much the contacts were going to cost. Then in the final step when asking for payment, the Total cost was over $300 more than the original quote. Over 50% more than the price of the contacts... Unreal! When I called to ask what it was about, they gave a corporate answer that they couldn't differentiate Taxes vs Fees. This is clearly a lie. They do know exactly how much the Taxes are for a purchase. Or at least they should... This misleading sales practice should be illegal, if it's not.

    • Claudia G

      Date: 05/12/2025

      I have used lens.com for several years now, super easy to reorder, I get the annual amount of lenses. Price is lower than others. I send the rebates and usually get them on time. It would be best to get the discount at the time of purchasing.

    • Susan D

      Date: 05/01/2025

      I had to return a defective box of contacts. The return and credit went smoothly enough, but I just went to order the box that I returned. Had a credit for the box, I expected to pay shipping, but then they tried to charge be $26.74 for "taxes". Not sales tax,,,,,that i get....their business tax. $26.74 on a box of lensed that cost $61.24. Never again.

    • LONNIE R

      Date: 04/22/2025

      Lens.com is so easy to use. I checked many other providers and you cant beat the price after the rebate. I use to buy from 1-800 Contacts, not anymore.

    • Doris E

      Date: 04/17/2025

      WITH the rebate the cost of several boxes of contacts was competitive. The contacts were late but arrived and were what was expected/ordered. Simple order process and we had used them before. I now have some misgivings about this whole "rebate" process. I dutifully sent in the rebate form with purchase confirmation via USPS......and it apparently never arrived. Or did it? I had used them before and did not use USPS delivery confirmation. MY mistake, but another step which quite frankly seems weird and adds extra effort. I will not use Lens.Com again. Burned once and the cost this time was far more than other providers "outright" price. I think if they get a few orders they never have to pay rebates on, then it works out for the company.

    • Lisa S

      Date: 04/15/2025

      I. Hate. Rebates. Just give us the rebate savings without our having to get a stupid rebate on a shopping card.

    • Lauren E

      Date: 04/04/2025

      Prices don't match what is advertised. My order summary showed $9.99/box (fine print: after rebate), but then they tacked on $98 in fees, $9.95 shipping, and wanted me to pay $233 and trust that they would pay the rebate. False advertising, get real prices elsewhere.

    • Bee H

      Date: 03/28/2025

      I do love this place and the ordering process I just don't like the lags when ordering & checking out, very slOw but everything else is great including customer service!

    • Jerry C

      Date: 03/25/2025

      Worked ok. No problems in changing prescription. Third time ordering from Lens.com. Sometimes the rebate takes a long time to arrive.

    • Jill R

      Date: 03/23/2025

      Lens.com has the best price for my contacts. It was easy to place my order!

    Lens.com, Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.