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Business Profile

Contact Lenses

Lens.com, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Contact Lenses.

Reviews

This profile includes reviews for Lens.com, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Lens.com, Inc. has 4 locations, listed below.

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    Customer Review Ratings

    2.75/5 stars

    Average of 706 Customer Reviews

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    Review Details

    • Review fromLauren E

      Date: 04/04/2025

      1 star
      Prices don't match what is advertised. My order summary showed $9.99/box (fine print: after rebate), but then they tacked on $98 in fees, $9.95 shipping, and wanted me to pay $233 and trust that they would pay the rebate. False advertising, get real prices elsewhere.
    • Review fromBee H

      Date: 03/28/2025

      4 stars
      I do love this place and the ordering process I just don't like the lags when ordering & checking out, very slOw but everything else is great including customer service!
    • Review fromJerry C

      Date: 03/25/2025

      4 stars
      Worked ok. No problems in changing prescription. Third time ordering from Lens.com. Sometimes the rebate takes a long time to arrive.
    • Review fromJill R

      Date: 03/23/2025

      5 stars
      Lens.com has the best price for my contacts. It was easy to place my order!
    • Review fromBrenda L

      Date: 03/22/2025

      5 stars
      Reordering was sooo easy! No password no cvv and at the perfect time!
    • Review fromMichelle C

      Date: 03/22/2025

      5 stars
      Easy to place order for contacts. Enter your information, scan and attach your prescription. Super quick and easy.
    • Review fromJacqueline B

      Date: 03/19/2025

      5 stars
      Great prices and easy ordering I Love Lens.com Thank you
    • Review fromMary B

      Date: 03/19/2025

      5 stars
      Buying lenses from here for years. Very happy with service.
    • Review fromKathy K

      Date: 03/19/2025

      4 stars
      The total amount is incorrect. I only ordered 4 boxestotal
    • Review fromNancy A

      Date: 03/18/2025

      3 stars
      I would have given the site five stars. However, the site is VERY slow, and has been for at least the last five years. I hope this issue improves.

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