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Business Profile

Skin Care

Serious Skin Care

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Skin Care.

Complaints

Customer Complaints Summary

  • 120 total complaints in the last 3 years.
  • 10 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/25/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an Internet order with Serious Skin Care on 11/11/2024. Order #******* for the A Defiance Skin Detailer + Blue Furry Tote Bag. When I received my pkg it contained only the Skin Detailer, they did not send the blue furry tote bag. I emailed SSC and told them this and that I want a prepaid mailing label to ship the order back as I received an incomplete order. *** responded by email saying they would ship the Blue Furry Tote Bag. That was dated 11/19/2024 @ 11:55am; today is 2/25/2025 and I still have NOT RECEIVED the blue furry tote bag. I want a prepaid return mailing label to return this order and my credit card refunded the total amount I paid $36.16.

    Business Response

    Date: 02/25/2025

    We apologize for our mistakes.  Customer has been refunded. A new bag is being sent.  Thank you.

    Customer Answer

    Date: 02/25/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* *****

  • Initial Complaint

    Date:11/12/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Have tried to reach via customer service number and email to cancel to no avail.This product has many parabens which can cause cancer. BBB has received many complaints about issues with inability to cancel.

    Business Response

    Date: 11/12/2024

    We have cancelled your subscription as of today - you may return any that you do not want to us for a refund.

  • Initial Complaint

    Date:10/16/2024

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am receiving products monthly via a subscription I do not want. There is no way to ****** this subscription online. I sent an email request to cancel. Please cancel this subscription immediately.

    Business Response

    Date: 10/16/2024

    We cancelled this order and you will not be charged, and you will have no additional recurring orders.  In the future, should any need arrive, our customer support phone number is 800 540-8662

    Customer Answer

    Date: 10/16/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID 22429097, and find that this resolution is satisfactory to me.

    Sincerely,

    Nicky Wright

  • Initial Complaint

    Date:09/03/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My wife ordered a sample of this product. didn't like it and has been trying to cancel the order for over a year. She has called them, emailed them and has gotten no response from them. Meanwhile we have 13 packages that have not been opened. She is totally frustrated and asked for my help in this matter.

    Business Response

    Date: 09/03/2024

    We are sorry - we will take care of this within 24 hours.

  • Initial Complaint

    Date:08/09/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I first purchased ******************* Pro Minerals SPF 15 on May 4 2024 with subscription and was disappointed so I cancelled the subscription right away. I received a second shipment on August 5, 2024, which I did not order. I am being told by customer service I can keep it and receive a 50% credit or return it and pay a $5.00 fee. I do not feel it's fair to charge me anything for something I did not order. I have tried calling customer service again to speak with a manager but cannot get through. I do not want this product and would like a full refund of $23.11, which is what I was charged.

    Business Response

    Date: 08/09/2024

    We are so sorry - you should not have been shipped after cancelling your subscription. This is our error. We have asked that our support team refund you - and you are not required to return the product.  You should be notified about the refund - within 48 hours.

  • Initial Complaint

    Date:07/25/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for 1 tube of eye cream from this company, Serious Skincare. I did not like the product, so I didn't reorder it. I noticed a charge on my bank account for another tube of the same product. I called my bank and put a fraud claim for it since I didn't order it. I also called the company and left a voice mail telling them to cancel all future orders. I received a call back from the company and spoke to a CS representative. She said she canceled my account. To my surprise I received another tube of the same cream yesterday. I've called again and will have to call my bank to file another claim to get my money back. This is ridiculous and I will never do business with them again.

    Business Response

    Date: 07/25/2024

    *******, we are sorry that another tube arrived AFTER you had already canceled the auto-shipment.  Something like that might happen just because your subscription was already triggered in the system.  We have asked customer support team to make sure that you are refunded in full.  You should be hearing back from them within 24 hours.

  • Initial Complaint

    Date:07/09/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a Glycolic Skin ***** System from Serious Skincare on a trial basis because the company advertised a money-back/exchange policy. After following the application instructions, the product was too irritating for my skin. I called the 800 number provided to exchange products and stop the subscription. The representative told me that couldn't be done and that I must email my request, I have done that with No Response, yet this company subtracted $89.95 monthly from my account. Please help resolve this issue. I hate to contact BBB but I can not get a contact person from Serious Skincare to change this subscription.

    Business Response

    Date: 07/09/2024

    We apologize that you were not helped when you first called the customer support line.  We have cancelled your subscription and have fully refunded your original method of payment.  It may take a few days to show up on your card.

  • Initial Complaint

    Date:06/06/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Friday May 31st I had a charge for $***** for skincare products that I DID NOT order, on my AMEX account.I sent an email to:support@serious skin requesting stop shipment and cancel the order( that I did not make)I havent heard from them. No response!Today June 5, I received 3 more tubes of this stuff. I would like my ***** refunded to my Am Ex acct. And will gladly send the product back. Thank you. *******************

    Business Response

    Date: 06/06/2024

    We apologize that your order was fulfilled before our customer support team could cancel it.  We have asked them to refund you as you requested. You should hear back within 24 hours.

    Business Response

    Date: 06/06/2024

    We apologize and have asked our customer support to refund this order. You should be hearing from them within 24 hours.

  • Initial Complaint

    Date:05/22/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a one-time InstaTox and now I'm being sent multiples and did not ask or agree to that. Please, take off and refund this money to my account and cancel any membership or auto-ship that you have for me. ********************************* *******************

    Business Response

    Date: 05/22/2024

    We are sorry that you were inadvertently signed up for a subscription. Our customer support team will take care of your refund request and cancel your subscription.  You should hear back within 24 hours.  The phone number should you need it, in the future,  is ************

    Customer Answer

    Date: 06/05/2024

    I never received any correspondence from anyone regarding this until now. How can it be closed??

  • Initial Complaint

    Date:05/13/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered this to try, and they keep sending it to me every month and charging me for it. I never signed up for a subscription, and want it to stop immediately. I have contacted the company, but am still getting the product. I do not want the product. ****** learned. Contact BBB first before buying anything.

    Business Response

    Date: 05/13/2024

    We are sorry that you were inadvertently signed up for a subscription.  Our customer support team will refund you - you should hear back within 24 hours.

Serious Skin Care is NOT a BBB Accredited Business.

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