ComplaintsforSerious Skin Care
Skin Care
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/09/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I purchased a Glycolic Skin ***** System from Serious Skincare on a trial basis because the company advertised a money-back/exchange policy. After following the application instructions, the product was too irritating for my skin. I called the 800 number provided to exchange products and stop the subscription. The representative told me that couldn't be done and that I must email my request, I have done that with No Response, yet this company subtracted $89.95 monthly from my account. Please help resolve this issue. I hate to contact BBB but I can not get a contact person from Serious Skincare to change this subscription.Business response
07/09/2024
We apologize that you were not helped when you first called the customer support line. We have cancelled your subscription and have fully refunded your original method of payment. It may take a few days to show up on your card.Initial Complaint
06/06/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
On Friday May 31st I had a charge for $***** for skincare products that I DID NOT order, on my AMEX account.I sent an email to:support@serious skin requesting stop shipment and cancel the order( that I did not make)I havent heard from them. No response!Today June 5, I received 3 more tubes of this stuff. I would like my ***** refunded to my Am Ex acct. And will gladly send the product back. Thank you. *******************Business response
06/06/2024
We apologize that your order was fulfilled before our customer support team could cancel it. We have asked them to refund you as you requested. You should hear back within 24 hours.Business response
06/06/2024
We apologize and have asked our customer support to refund this order. You should be hearing from them within 24 hours.Initial Complaint
05/22/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I purchased a one-time InstaTox and now I'm being sent multiples and did not ask or agree to that. Please, take off and refund this money to my account and cancel any membership or auto-ship that you have for me. ********************************* *******************Business response
05/22/2024
We are sorry that you were inadvertently signed up for a subscription. Our customer support team will take care of your refund request and cancel your subscription. You should hear back within 24 hours. The phone number should you need it, in the future, is ************Customer response
06/05/2024
I never received any correspondence from anyone regarding this until now. How can it be closed??Initial Complaint
05/13/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I ordered this to try, and they keep sending it to me every month and charging me for it. I never signed up for a subscription, and want it to stop immediately. I have contacted the company, but am still getting the product. I do not want the product. ****** learned. Contact BBB first before buying anything.Business response
05/13/2024
We are sorry that you were inadvertently signed up for a subscription. Our customer support team will refund you - you should hear back within 24 hours.Initial Complaint
05/13/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I placed an order 4 months ago and had no idea that I was signed up monthly for this product until i received an email stating my order was placed. Their instructions to cancel claims in your order email there is a link, there is not. So, I sent a return email to their support center and received no response, but assumed it was taken care of. ****** I receive a message from my credit card company that they declined yet another purchase for this same product and id I authorize it, to which I said NO. The very next day I receive a confirmation order from this company. This time I sent a scathing email to the company that I was going to cancel the card if they did not cancel this auto charge thing I did not sign up for. The card is frozen at the moment. Today May 8th, 2024, when I get yet another email from this company that my order has been placed. They have not responded to either email requesting they remove me from this auto charge, and any further orders from being sent, and instead I receive another order confirmation. for the record it comes on the 8th of the monthBusiness response
05/13/2024
We apologize that you were inadvertently put on auto-ship and were unable to cancel with our support team. We are attempting to refund you for both months now. You do not need to ship anything back to us. Our customer support team will confirm via email within 24 hours.Customer response
05/14/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******************* DecrotiInitial Complaint
05/08/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I checked my bank account today and saw the charge from serious sk. I didnt order from them and when I called, you just have to leave a message.I read the reviews on them and they are terrible. I dont know how they got my account number.Very scary.What business number does not answer the phone saying the company name? A scam company.Business response
05/08/2024
We passed your complaint on to our customer support team. You should be hearing from them within 24 hours.Customer response
05/08/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
04/22/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I purchased a one time item, have been repeatedly charged monthly for 3 months. Emailed, called and left message,Serious Skincare continues to bill and send product. Information on website to manage subscriptions tell you to go to order confirmation email but nothing is in this email to manage subscription. I need this cancelled and refund issued immediately.Business response
04/25/2024
We have turned this over to our customer support team. They will cancel your subscription - you should hear from them within 24 hours. Thank you.Customer response
04/25/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************Initial Complaint
04/15/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I have been charged ****** dollars for product I didn't order and and they haven't responded to my demand that they remove the subscription I didn't sign up for. This is a scam!Business response
04/15/2024
WE apologize, and our Customer Support team is working on this right now. You should hear back within 24 hours.Initial Complaint
03/27/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
This company keeps sending product I didnt order and illegally charging my card. I ordered instatox one time and they keep sending it and sending it. Please helpBusiness response
03/27/2024
We apologize that you were inadvertently signed up for a subscription. We have instructed our customer support team to issue you a refund and cancel your subscription. This should be done within 24 hours.Initial Complaint
03/25/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
I bought a tube of their skincare in November or December. It did not tell me that I was signing up for a subscription. I think it asked if I just wanted the one time purchase and I said yes. I have emailed them two or three times to stop subscription but today I was sent a notification that they had sent me another product I just want it to stop.Business response
03/25/2024
We have asked our customer support team to look into this subscription you did not want. You should hear back within 24 hours. Thank you.Customer response
03/26/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************
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Contact Information
Customer Complaints Summary
116 total complaints in the last 3 years.
76 complaints closed in the last 12 months.