We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Furniture Stores

Raymour & Flanigan

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Furniture Stores.

Complaints

This profile includes complaints for Raymour & Flanigan's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Raymour & Flanigan has 189 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 822 total complaints in the last 3 years.
    • 245 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/04/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We had bought white paloma motion back counter stools (SKU: 757266551) from Raymour and Flanigan and got insurance for them. One of the chairs developed an issue and we were trying to get it fixed using the insurance for probably more than 2 months now. The customer service experience at Raymour and Flanigan has been very bad overall. After not having success trying to get someone to come fix it using a replacement part, we have been trying to use the insruance to just get the chair replaced with a new one, but even that has been an issue. This situation is quite ridiculuos at this point. Given the situation, I would like to request that Raymour and Flanigan brings a new replacement chair and also allows me to keep the insurance.

      Business Response

      Date: 03/05/2025

      Good morning,We have keyed an exchange for our customer. He will get to keep his platinum and there will be no delivery fee. We left a message to schedule delivery.Thank you,Raymour & Flanigan

      Business Response

      Date: 03/12/2025

      Good afternoon,We apologize the item was not exchanged on time. Our delivery team went back out and exchanged the item yesterday.Thank you,Raymour & Flanigan

      Customer Answer

      Date: 03/17/2025

      Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The new chair was delivered and the old chair was picked up. Thank you, ***** **********

    • Initial Complaint

      Date:03/02/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Two things first complaint is I’m having issues with a bed I bought less than a year ago the delivery guys must of not really tighten the screws and stuff because boards under the bed started falling which is a problem and I’m angry and this is supposed to be a new item I bought with warranty because the first bed was broken so this is the second new bed the bed I have now is Harley daybed it’s not showing up on my order because I had to go into the store and now the second part the mattress has issues I can feel the springs I wanted to use this 15 percent to Dr that I just received in the mail to buy a new one because I have a warranty on the mattress which is supposed to be to be 5 years but I doubt it’s any good now so I wanted to use the 15 percent but it’s saying it’s expired if anyone can help me with all my issues I would appreciate it I went to middletown ny store they should have my records

      Business Response

      Date: 03/05/2025

      Good afternoon,Our leadership team reached out to our customer. He is going on vacation but will schedule a service when he returns.Thank you,Raymour & Flanigan

    • Initial Complaint

      Date:02/28/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a reclining sofa on 2/5/24. I purchased a 5 year protection plan. Document # ***********. The reclining sofa has two separate recliners. One recliner does not work. A repairman come in December 11, 2024 and said he had to order a part. When I did not hear from the store mid January, I called the store and was told 4-6 weeks normaly part delivery. I waited two more weeks and called the store again and spoke with Kelly the store manager and she promised she would call me by the end of the day. She did not - I called the store 5 days later and the assistant store mgr told me the part would be here in 2 weeks. That was on 1/27. I was offered a new recliner during that same conversation however if I receive a new recliner, the protection plan would no longer be active although I paid for a 5 year plan. I contacted the corporate office on 2/18. It is now 10 weeks and I have the feeling this couch will never be repaired. There is no phone number for the corporate office and I continuosly am put off.

      Business Response

      Date: 03/04/2025

      Good afternoon,Our leadership team reached out to our customer; they are getting an exchange on March 18th.Thank you,Raymour & Flanigan

      Customer Answer

      Date: 03/04/2025

      Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The new sofa is expected to arrive on March 18th. Once received, then I can close the complaint Regards, ****** *****

    • Initial Complaint

      Date:02/28/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We purchased a living room set for almost $9000 towards the end of July 2024. Included in this set is a sofa, loveseat, recliner that all have motorized reclining abilities. We purchased the platinum protection plan as we were concerned with the moving parts. One of the recliners broke about four months later. I called the toll-free number and was given a date where the company would come take a look at the piece to see if it was repairable or if it needed to be replaced, this was January 3 of this year (2025). The repairman informed me that they would have to order a piece and that it would take a couple of weeks at minimum. After no communication for pushing two months, I reached out to them on Wednesday, February 26. The automated service told me I would have an approximate 11 minute wait but they would call me back without losing my place in line. I waited about 35 minutes and no call, so I called them back. The next call told me that my wait time would be three minutes, three minutes later it told me it would be another three minutes, three minutes later it said it would be another three minutes finally after the third time I got hung up on; I immediately called back to be informed that it was past their hours, and I should try another day. Out of frustration I called the store where I purchased the furniture. The gentleman who answered told me that the piece came in on February 3 and that he would have somebody get back to me the next day, that didn’t happen. At this point, I will never shop there again and kind of hoping that there is some sort of lemon law for furniture and I can have the whole set taken away

      Business Response

      Date: 02/28/2025

      Good afternoon,

      Our leadership team reached out to apologize. Our customer accepted an exchange.

      Thank you,

      Raymour & Flanigan

      Customer Answer

      Date: 03/03/2025

      Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. I am not saying it wasn’t sincere or was sincere, nobody reached out to me! Please, let me know how you supposedly reached out to me- what email address did you use? What phone number did you call? Regards, ***** *******

      Business Response

      Date: 03/03/2025

      Good Afternoon,Our customer acknowledged we called to replace the sofa. We have apologized. We will be taking no further action at this time.Thank you,Raymour & Flanigan

    • Initial Complaint

      Date:02/27/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Raymour and Flannigan promised a 72 months no interest repayment plan. This was never upheld. Since January 2024, I have been trying to hsve this corrected. I have made numerous calls to both Raymour & Flannigan as well as to ** ****, their creditor. I have gone to the store, tajen over two hours duscussing with managers, coming to correct concludsion with a promise of correcting my monthly payments to agreed amount and nothing has been corrected; thus continued payments requests of increasing high amounts. I am now being called by credit agency and my credit scores have declined. I have made various payments which gave never been deducted from my account. Your guidance or assistance will be greatly appreciated. Thank you.

      Business Response

      Date: 03/07/2025

      Good afternoon.Our leadership team reached out to ** **** for our customer. This account was charged off due to no payment.Thank youRaymour & Flanigan

      Customer Answer

      Date: 03/07/2025

      Better Business Bureau:
      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  I have been trying for over a year to get this matter resolved with no success   I have spent countless hours on the phone with ** ****, Raymour & Flannigan managers on the phone and at the stores and they kept promising to correct the errors committed with the monthly payment dued.  Please advise what i can do next were you can still assist me.  Thank you.

      Regards,

      ******* *******




    • Initial Complaint

      Date:02/22/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I find this account to be incorporated with inaccurate information, I strongly believe this to be misleading and misrepresentation of my credit history.

      Business Response

      Date: 02/28/2025

      Good afternoon,

      Our leadership team tried to call our customer but could not reach them. Our credit department has mailed a letter in response. The debt that has been charged off and reported was by ** bank. Raymour & Flanigan does not have a relationship with the credit bureaus or record of your payment history. Any further correspondence should be made to ** directly at ###-###-####. Thank you

      Raymour & Flanigan

    • Initial Complaint

      Date:02/21/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      i had bought a couch through there financing program and was making paymenrs regularly and had payed the account down to 650 and then they carged me 400 dollars in interst to bring the account to a 1000. that i belive is illegal because that is more than 30 percent intrest. i countinued to pay them i got a letter a few monts ago that they increased the fee and the amount of intrest tbat they are charging which is also illegal because we had entered a contract and the cannnot change the terms after the fact.

      Business Response

      Date: 02/26/2025

      Good Afternoon,Our leadership team reached out to our customer, and he expressed frustration regarding the interest charges on his 12-month term, which he feels were applied unfairly since the balance wasn’t paid off within the agreed-upon timeframe. We took the time to explain that we have his signed agreement, which clearly outlines that these charges would apply in such cases. We also encouraged him to connect directly with his finance company for further clarification regarding the interest and any associated fees.Thank you,Raymour & Flanigan

    • Initial Complaint

      Date:02/20/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      During the furniture delivery, my building super told the delivery team not to put anything in the door. However, the delivery man did not listen and continued to put a wedge in the door. Additionally, they did not remove the wedge after finishing the delivery. The wedge cause the door to break and misalign. Therefore, I have to slam the door to shut it and force it open which is also impacting my door lock. Raymour & Flanigan is being very difficult and I have called over 10 times and still don't have an answer on when someone can come fix the door. I have spoke with the local Raymour & Flanigan AND also corporate because local was not calling me back after they said they would. Even corporate office is having trouble getting in touch with the local team. Their customer support is incredibly awful and I never experienced this before or submitted a BBB complain prior to this

      Business Response

      Date: 02/21/2025

      Good afternoon,Our leadership team  spoke to our  customer and we will go out two weeks from now to attempt to fix the home damage. Our customer is aware we will give her a call this week with an ETA.Thank youRaymour & Flanigan

      Business Response

      Date: 03/12/2025

      Good afternoon,Our customer was refunded their delivery fee in the amount of $207.91 on 2/19/25 for the inconvenience.Thank youRaymour & Flanigan

      Customer Answer

      Date: 03/13/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and we can close this out. I am not satisfied with the resolution or this entire process as the business made it extremely difficult to resolve this in a timely manner. They said it would be fixed within 2 weeks after they called but it was longer. Additionally, the local store barely answers the phone. I will mark this as resolved only because I know the business will be even more difficult to make this actually right for the customer. 

      Regards,
      ****** ****




    • Initial Complaint

      Date:02/19/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bought the ****** sofa, loveseat and ottoman in Jan 2021. After the 1st year, we started seeing pilling and fraying from normal sitting. Note that we did buy the extra 5 yr warranty. We called customer service a few times and was told that this is not covered under the warranty. Why not? What's the point of an extra warranty? They finally sent someone out and he gave us a pumice stone to use to scape the fabic. Really? Isn't this going to deteriorate the fabric quicker? We saw on their website that other customers complained of the same thing. So it's not just us. Spent close to $4k. Sent emails but no response. Please help.

      Business Response

      Date: 02/26/2025

      Good afternoon.Our leadership team reached out to our customer. She will be reselecting under her platinum plan.Thank you,Raymour & Flanigan

    • Initial Complaint

      Date:02/13/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 11/17/2024 we ordered a sectional sofa at the Christiana - Newark DE location of Raymour Flanigan . It was a special order with an estimated delivery of first week of Jan 2025. The whole month of Jan passed and we were told it’s a special order and it’s a manufacturing delay. We were not informed of such potential delays at the time of the sale. Our new delivery date was Feb 13, 2025. Today is Feb 13, 2025 and when we called the store we were told the sofa is still not in stock to be delivered. Please note we made a full payment for the sofa the day we ordered. This company does fraud. They made us believe it’s no problem to order this sofa and it’ll be delivered in Jan. We trusted them and now we are waiting with no end in sight. We need a refund! This is fraud because they took our money and never delivered the sofa. We are never going to do business with this company. This is the longest I’ve waited for a piece of furniture in my life.

      Business Response

      Date: 02/14/2025

      Good afternoon,Our leadership team contacted our customer about the vendor delay. We are proceeding with a refund.Thank you,Raymour & Flanigan

    Raymour & Flanigan is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.