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Business Profile

Insurance Companies

American International Group, Inc. (AIG)

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Insurance Companies.

Complaints

This profile includes complaints for American International Group, Inc. (AIG)'s headquarters and its corporate-owned locations. To view all corporate locations, see

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American International Group, Inc. (AIG) has 86 locations, listed below.

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    Customer Complaints Summary

    • 426 total complaints in the last 3 years.
    • 93 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/24/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A contract purchased from *** guaranteed repairs on our Kitchenaid refrigerator from 9/6/2023 until 9/5/2026. On 8/14/2024, *** sent their contractor (American Home Appliance) to replace worn gaskets on the refrigerator doors. Following that repair, the freezer began to frost over. Between that first service date and 10/9/2024, American Home Appliance sent ****** ***** six more times to resolve the freezer issue with no solution. *** ***** then told us that he was responsible for our freezer issue since we had not had that problem prior to his first repair. *** then sent a **************** Service technician on 10/31/2024 (***). He evaluated the situation. On 1/10/2025 ***** and ****** arrived and told us that our refrigerator had been damaged by the previous repairs as extra holes had been drilled, compromising the refrigerator's seal, some with no screws in them. ***** put this in writing (form attached). We were told *** would contact us within 72 hours. We were not contacted, and on 1/20/2025 we called them and had to leave a message. On 1/22/2025, we called at 1:15 PM and talked to ********, who said she would research the issue **** **********) and get back to us. Between that call and 1/30/2025, we spoke five times with ******** ****** and *** at *** (once losing connection) but getting no progress. ******* promised to obtain new doors for us only to discover that they were no longer manufactured. On 1/30/2025, we spoke with *** at *** who offered us $1,657.25 (25% of the 2013 purchase price) and told us to pursue the issue with American Home Appliance if we were not satisfied with that amount. On 2/3/2025 ******, a manager from ***, sent us a form which we filled out and returned. Then on 2/17/2025, *** ***** of American Appliance contacted us at 10:00 AM and essentially questioned the qualifications of **************** Service and the design of the doors by Whirlpool (Kitchenaid). He said he would get back to us but, as of 3/18/2025, has not done so.

      Customer Answer

      Date: 04/21/2025

      Better Business Bureau:

      At this time, my complaint, ID ******** regarding American International Group, Inc. (AIG) has been resolved.

      (By clicking "OK", your complaint will be closed as Resolved.)


      Sincerely,

      ***** ******* *****

    • Initial Complaint

      Date:11/18/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased ********** Guard insurance for a trip to ****** my wife and I were taking from September *****, 2024.Unfortunate my wife who suffers from early signs of dementia was told by her doctor in July that it would be best if she did not travel, especially to *******Because of this we started the process of filing a claim with ********** Guard and submitting the necessary documentation.Everytime we checked on our claim we were told it was missing certain documents that we had already submitted.We finally submitted all the correct documents and had to submit them 3-4 times before I received a call from the adjustor, ***** ******, telling me the claim was turned down because one of the boxes on the medical form from her doctor was not checked correctly. This was in late July.I had the doctors form changed and once again submitted all the documents (13 pages) in late August. The only response I received was an email telling me they received my documents.Customer service says the claim review can take 3-4 "business" weeks before you hear anything. I check on October 8th and I was told by customer service that the claim would be submitted that day. What happened for the month of September?I have spoked with customer service 3x since October 8th and got nowhere. In my last call this week I asked the agent to send a message to ***** ****** to call me. No call! Nothing!This company is absolutely impossible to work with and has no regard for their clients who have paid, in my case, $545.00 for this insurance coverage.Something needs to be done so that every customer does not have to go through this aggravation.

      Customer Answer

      Date: 11/18/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      **** **********



       

    • Initial Complaint

      Date:10/21/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I submitted a claim to ** on Certificate Number ********* for an ********* in May 2024, who sent it to *** Warranty. They sent a repair company out who said the TV was unrepairable and it was decided, by ** that I would receive what they refer to as a buy out in the amount of $499.99. I have been in contact by phone with the company multiple times (approximately 10 since August 5, 2024) and have been told that a check has been issued three different times. The first was supposedly issued on June 6, 2024, the second was issued on August 14, 2024, and now the latest was supposedly issued on October 11, 2024. I have not received any of these checks. I don't believe any of these checks were actually mailed. How can three checks not make it to my address but ironically the renewal for this particular contract can? I have emailed and called until I am at my wit's end. I seemed to have reached an impasse getting any further up the chain of command with this company.

      Customer Answer

      Date: 11/15/2024

      At this time, I have been contacted directly by American International Group, Inc. (AIG) regarding complaint ID ********, however my complaint has NOT been resolved because:

      I have been contacted, last being Wednesday, November 13th.  I was contacted by a supervisor named ********* that I requested to be elevated to after I called on Tuesday, November 12th and was told it was still in review.  ********* assured me that my check would be issued from their bank on Monday, November 18th and ******* to me.  She would personally call me with the ***** tracking number when she received it which she believes will be a day or two later.  She did mention that I may have the check in hand prior to her receiving the tracking number.   

       

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.

      Sincerely,

      **** ****

      Customer Answer

      Date: 11/21/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      **** ****



       

    • Initial Complaint

      Date:09/30/2024

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Claim was fully submitted on 09/23/24 with representative saying I have provided all necessary information.$149.00 taken from my bank account on 09/24/24 The business committed to "We will contact you within 2 business days with details about your claim." &"Your card will not be charged until your claim has been approved."The dispute is they have not contacted me within the 2 business days. I had to contact them and they could not tell me why the money was taken out without the claim being approved. The representative did not know why it happened. When I got a supervisor on the phone all he could say was if the money was taken out then the claim was approved. However, their website states "Once your claim is approved, your device is ordered and shipped directly from ***** via next-business-day delivery Monday through Friday; when available, Saturday delivery may be available for an additional fee."We are on the 4th business day since the money was taken out and no tracking number has been provided nor has a phone been delivered. I have also not been emailed or called regarding the situation.The business has not tried to resolve the problem. I reached out to them twice with no answers on why the money was taken out when the claim doesn't show it is approved. I have also not received an answer about when I will get my replacement device. They have never reached out to me. I have both times had to reach out to them. Their website FAQ also states "For questions regarding your shipment or hardware issues, please contact ***** at **************." I contacted Apple directly and they said this is not true, and that *** handles the claim from start to finish. ***** said any questions or concerns have to be directed towards ***. So, I get the run around from both companies with no answers from anyone.

      Customer Answer

      Date: 10/02/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      *********** ******



       

    • Initial Complaint

      Date:08/19/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My husband and I purchased this insurance in conjunction with travel plans from ************** to ************, ** to see his grandmother. My husband is an ****************** stationed in **************. His leave was approved before we booked the travel plans through Expedia. We purchased the travel insurance from this site. Unfortunately, due to the weather, it was UNFORSEEN that my husbands leave would be revoked. We had to then cancel the travel plans. When we presented the documentation for cancellation, we included a letter from his command that my husband was essential to the mission for ************** and his leave was revoked as the storms damage, which was UNFORSEEN at the time of booking, would be more than expected. We submitted all of this to Aon and they denied the refund that was requested per the insurance purpose. The refund should be in the amount of $248.37. We booked the trip 7/30/2024. The trip was from August 8-10, 2024. We had to cancel the plans 8/5/2024 due to the restriction being placed. This circumstance IS included in the description of coverage as we did check, just in case, before booking. They are now stating that this is not a covered circumstance and are refusing to refund our booking.

    • Initial Complaint

      Date:08/08/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My wife *************************** and I paid $235 for a 5-year warranty early in 2023. Whirlpool refrigerator. We called in Winter 2023 because the ice maker and the front panel lights were not working. They sent a person who saw roaches, took pictures, did not do any work, then reported his findings. I later called ************ to an affiliate of *************************** *********************************************. I was told to get rid of the roaches. On review of the warranty they say I must provide a safe work space for their repair people. But I was told that roaches destroy refrigerators by both the repair person and the person on the phone. It was like they were saying that if you have roaches, you're a fool to buy a Whirlpool refrigerator and even more of a fool to purchase our warranty. We do not keep roaches as pets. After talking to the service guys we doubled our efforts. We've tried very hard and this year we have succeeded in getting rid of the roaches. I said to the company that we were free of roaches, but they said they needed a signed statement from a professional pest control company. This past year has been hard for us. My wife has been diagnosed with cancer. My doctors believe that I have cancer and I am waiting on the results of an ultrasound. Many ***** sprays contain chemicals that can be harmful. There is evidence to suggest that bug sprays are linked to cancer. We want to minimize exposure to chemicals, especially now. We have found that ***** motels do as advertised and kill the nest, eliminating the ***** problem without toxic sprays. A selling point of ***** warranty is an upfront payment to reduce payment for services. They're trying to force me to pay for services that I don't want before they will service my refrigerator. This rule is not in our warranty and nowhere to be found before making a purchase. I want to take pictures of the service area around our refrigerator, submit them, and then have them out to repair our refrigerator.

    • Initial Complaint

      Date:08/08/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Case************ advised that the claim had to be filed online sr. ******* ****** w apple advised that the claim had been accepted and approved and all need was payment. Called *** WAS ADVISED THAT NO CLAIM WAS SUBMITTED AND THEY COULD NOT FIND IT. made SEVERAL CALLS that day to Apple ALL AGENTS WERE RUDE AND DISCONNECTED THE CALL. Being asked to provide payment information before the claim is reviewed.

    • Initial Complaint

      Date:08/01/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      updated account information for recurring payments and payment made, the policy did not reflect payment. received mail after payment and new checking account added to policy, mail stated no payment, yet *** deducted from my checking and account information was back to original account. suspected fraud

      Business Response

      Date: 08/01/2024

      Please find attached the Company's acknowledgement of the BBB complaint matter. Once we have researched the complaint, a complete response will be sent directly to the complainant with an explanation addressing their concerns. At this time, we request that the BBB close the case on your portal.

    • Initial Complaint

      Date:07/26/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I requested a loan from my account over two weeks ago. I've sent several requests for information regarding the status, and asking if there was anything else I needed to submit. I have gotten zero response. I have not received one bit of correspondence regarding my request, or even acknowledging I made the request.

      Business Response

      Date: 07/26/2024

      Please find attached the Company's acknowledgement of the BBB complaint matter.  Once we have researched the complaint, a complete response will be sent directly to the complainant with an explanation addressing their concerns. At this time, we request that the BBB close the case on your portal.

    • Initial Complaint

      Date:07/16/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had identity theft Insurance through *** and I received this very unprofessional and poorly edited email from the company stating that I didn't qualify for the Insurance. I've been dealing with this issue for almost 2 years and this just doesn't seem ro me to be correct. Please help me get some answers for this issue.

      Business Response

      Date: 07/18/2024

      Please accept acknowledgement letter as complaint has been received and under review.

    American International Group, Inc. (AIG) is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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