ComplaintsforAmerican International Group, Inc. (AIG)
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Complaint Details
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Initial Complaint
06/05/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have been paying $13.99 a month for the last 2 years for Theft+Loss protection with *** for my Iphone 13 Pro. This past weekend my phone was stolen. I was unable to file a theft+loss protection claim with *** until my Apple ID was unlocked. To unlock my Apple ID I spent 4 day on the phone talking with multiple Apple Support employees. Finally I was able to submit a claim to *** Theft+Loss on 6/4. Mind you it still cost $150 to get a new phone in addition to the $13.99 I have been paying for 2 years. *** denied my claim due to Find my Iphone being turned off, which was part of specific instructs by APPLE SUPPORT. *** needs to replace my stolen phone as advertised and remove the **** they are running to steal and additional $13.99 without providing an actual service.Business response
06/21/2024
Attn. *******************, Complaint Analyst
As per your request, I have uploaded a duplicate copy of the response to the subject complaint, that was initially submitted to the BBB on June 19, 2024 via email.
Thank you.
Initial Complaint
05/16/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I took out insurance on my trip. I became sick and had to cancel. I provided paperwork from my provider, and they refuse to refund me.Initial Complaint
05/14/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
We've been trying to get the death benefits from my father's policy since Jan, 2024. We have completed the necessary paperwork, sent in the death certificate (original copy) and provided all information as requested by *****. For the past 4 months VALIC continues to resend paperwork we've already completed, pretend they didn't get the death certificate, stalled the payment by using any/every tactic possible. Now they tell us the checks were issued "but they must have been lost in the mail". WORST COMPANY EVER. If anyone wants to start a civil suit against them, count me in.Business response
05/15/2024
Please find attached the Company's acknowledgement of the BBB complaint matter. Once we have researched the complaint, a complete response will be sent directly to the complainant with an explanation addressing their concerns. At this time, we request that the BBB close the case on your portal.Initial Complaint
05/03/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
ON 09/2012 MY CASE WAS SETTLE, WORKING COMPASATION#*********6, CLAIM#***********DATE OF THE ACCIDENT, 09/12/2011, COMPANY I WAS WORKING FOR; ERECTA RAK WEST,INC, **************************************************** DEFENDANT ATTORNEY *** ************************************************************* PO BOX#*****, ******* ******** ********,ON NOV2012, I GOT ARRESTED AND I WAS INCARCERATED IN THE ***** PRISON FOR 9 YEARS, WHEN **** IN PRISON , I WROTTE SOMANY LETTERS TO *************** ARMARILLO TEXAS,ALSO I WROTTE TO *** *******************,AT ******* *******, ******,ON MY LETTERS I REQUESTING FULL INVESTIGATION REGARDING MY SETTLEMENTS CHECKS THE WERE MISSING. NO ONE RESPONSE BACK TO ME, THIS ACTION COMMITED BY THIS INSURANCE COMPANY *** AND **********************, IS UNPROFESIONAL AND ANLAWFULL, ON 2020, I GET OUT OF PRISON I WAS IN PAROLE 3 YEARS , WHEN A PERSON IS IN PAROLE,DONT HAVE ANY RIGTHS,I CAN NOT FILE ANY LEGAL DOCUMENTS OR FILE ANY LEGAL PAPER WORK, THATS WHY NOW, IM FILE THIS COMPLAINT AGAINTS THIS INSURANCE *** , IM 65 YEARS OLD ,WHIT DISABILITY CANNOT WALK,WHIT OUT THE CANE,THEY WANT TO DO A MAJOR SURGERY ON MY BACK BEACUSE MY WORK ACCIDENT ,THIS ACTION TAKING SOME ALSE CHECKSAND CASH THEM IS A SERIOUS CRIME FRAUD STOLED IDENTITY,USE MY DRIVER LINCESE,SOCIAL SECURITY, *** INSURANCE, AVOID ALL MY REQUESTAND LETSOMEONE STOLE MY CHEKS ONE FOR THE *** OF $ 46,657,00 THE OTHER ONE FOR $16,323,00Initial Complaint
04/24/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I feel that I was scammed by what I thought was a reputable company. My dad, passed away February 14, 2024. I was advised by the Funeral Home that I was the beneficiary of his policy. I contacted American General around 2/16/24 and I was told that I was sole beneficiary on two policies.Then I contacted American General 2 to 3 weeks later to begin the claim process. At that time I was told that they were going to mail me a claim form. I waited a week for the claim form which I never received. Then I contacted them to find out why I didnt receive a claim form as promised. At this time I was told that I wasnt the beneficiary. I spoke with multiple representatives. And two customer solution representative which they both stated that they would provide me written information concerning my question within 10 days. I have yet to receive that information. Also, I emailed them at *********************************** and once again I didn't receive a reply. I requested the following information:- When was the beginning and end date of me being the beneficiary - What date was the change made - Why was I initially told that I was the beneficiary after my dad deathBusiness response
04/25/2024
Please accept acknowledgement letter as complaint has been received and under review.Customer response
04/30/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:The business did contact me for additional confidential information. However, I haven't heard back from them with their findings. Due to past experiences with being told
that I would receive a claim form, etc. and them never following thru. I would like to keep the case open for now.
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
***************************
Initial Complaint
04/17/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
attached policy to a morgage never removed policy after loan payed off. This was through ************* with automatic withdrawal.Business response
04/18/2024
Please find attached the Company's acknowledgement of the BBB complaint matter. Once we have researched the complaint, a complete response will be sent directly to the complainant with an explanation addressing their concerns. At this time, we request that the BBB close the case on your portal.Initial Complaint
03/12/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased a extended warranty plan thru whirlpool and their affiliate for service is thru **** I was transfered to *** via phone by Whirlpool. The lady whom answered was ******** and I was explaining to her the issue I was having with my clock function not working on my stove. She was rude an argumentative with me explaining my issue and just put me on hold without saying whom she was directing me too. That was very rude. I've had plenty of issues with this stove and trying to use the warranty. They take my money then tell me what is not covered and whats covered. I'll never use Whirlpool or *** again.Initial Complaint
03/11/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
************************ has approved my mother's life insurance claim but is refusing to pay. Was told by one of the "customer service agents" it was approved on 2/20 and to wait 1-3 business days for eft. Called back the next week as it had not been paid and was told that it's 7-10 business days and to see if it's there Friday. Called back the next week and was told they just needed a few more days and to check my account on Friday. Of course it didn't show up. Called back on 3/6 and they tell me a letter had been sent on 2/29 approving the eft. We never received any letter from them. Called back on 3/8 after funds were not in my account and gave them a fax number to send the supposedly mailed letter. Was told that the funds were sent as well and I need to check with my bank. *** was received that evening stating the eft was "in" process. Not has been processed. Niether my sister or I has received the funds from our mothers policy. They are lying and trying to say we gave them wrong bank account and routing numbers. We both sent voided checks. I am done calling the foreign customer service agents as they just constantly lie.Business response
03/12/2024
Please accept acknowledgement letter as complaint has been received and under review.Customer response
03/19/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:[Your Answer Here]
I was contacted by *************************** from ******************** the day of my original complaint. She told me the proper team would be assigned that day to investigate what has happened. To this day I have not heard back from her. She has all the information the person responding to this complaint wants. I did call her back a few days later and she had "no information". **************** told my sister they tried to send the efts to us last Thursday but received an error message. Friday she was told the error message was corrected and the transactions would be competed in ***** hours. This did not happen.
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
*********************************
Customer response
03/21/2024
Payments were received. Case can be closed.Customer response
03/25/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
*********************************
Initial Complaint
02/27/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I have travel insurance cover via **** During my recent trip to ************ I was delayed for a long time due to airplane problem. *** has denied this claim. I am attaching the letter from the airline clearly stating the reason for delay and what it was covered. Claim details : Number *********** Date of incident - 16 Dec 2023Customer response
03/23/2024
Better Business Bureau:
At this time, I have not been contacted by American International Group, Inc. (AIG) regarding complaint ID ********.
Sincerely,
*****************************Initial Complaint
02/08/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have a policy with this company and filed a claim 2 months ago and was advised it had not been assigned to a claims examiner yet and they are not sure why. I need answers.Business response
02/29/2024
Good Afternoon **********,
I hope this email finds you well. Please be advised we have yet to initiate our investigation regarding *** *********************** concerns due to the fact that the information requested from ************** on February 12, 2024 has yet to be received in an accessible manner. Once the information requested is received, we will begin our investigation. Thank you.
* ******* ***** *** ************** ********* ******** ********** ********** ****************** **** ***** ********* ** ********** ************************** * ***********
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Contact Information
1271 Avenue of the Americas Fl 41
New York, NY 10020-1304
Customer Complaints Summary
473 total complaints in the last 3 years.
141 complaints closed in the last 12 months.