We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Publishers

LexisNexis

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Publishers.

Complaints

This profile includes complaints for LexisNexis's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

LexisNexis has 17 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 750 total complaints in the last 3 years.
    • 344 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/31/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this public record with chapter 7 bankruptcy, I do not have a contract with LexisNexis, they did not provide me with the original contract as I requested.

      Business Response

      Date: 04/01/2025

      This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office. 

      Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved. 

      If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis ***************** hours of operation are Monday - Friday from 8am to 7pm Eastern Time. 

    • Initial Complaint

      Date:03/31/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This business lied about clams that I never made and therefore I get higher rates and denial of coverage. It's a sad thing how they treat me.

      Business Response

      Date: 04/02/2025

      This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office. 

      Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved. 

      If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis ***************** hours of operation are Monday - Friday from 8am to 7pm Eastern Time. 

    • Initial Complaint

      Date:03/31/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have requested a report from them 2 times. I filled out all online request for information and all information is correct. Both time requesting copies of my records with them, they have denied my request stating they could not verify my information. I have tried to call several times have have waited for someone to answer for over 45 minutes each time. I feel like they pulling an avoidance tactic as to not have to show information to those people they are reporting to insurance companies on thus avoiding accountability for misrepresentation. I would like a full report of what they report to companies requestion information from them along with companies that have requested my information from them.

      Customer Answer

      Date: 04/01/2025

      Better Business Bureau:

      I finally got in touch with the business and they agreed to send me the information I requested.  They however could not tell me why I had to all in as all information in the first request was no different than the information I supplied over the phone.

      Sincerely,

      ****** **********



       

    • Initial Complaint

      Date:03/31/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      When I recently purchased a new car insurance plan, the amount I owed changed about a week later. When I asked why I now owe more they said it was because of their Lexis Nexis report. I've emailed multiple times because every time I try to get MY report it says not enough info. Even after providing address, SSN, and license number. When I finally got it, the letter gave me a login. The login wouldn't work. I emailed again and again, they keep telling me to call, but there's no option to speak to a person, only to request a report so it's impossible.

      Business Response

      Date: 04/01/2025

      This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office. 

      Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved. 

      If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis ***************** hours of operation are Monday - Friday from 8am to 7pm Eastern Time. 

      Customer Answer

      Date: 04/10/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      [ Lexis Nexis has not gotten back to me and the complaint has not been resolved yet.]

       

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      **** ****




       

      Business Response

      Date: 04/11/2025

      LexisNexis Risk Solutions **** takes complaints from consumers extremely seriously and we have a robust process in place for resolving such matters, including a Legal review of all responses and handling by our Operations Escalated Response Team. 

      For Better Business Bureau (BBB) complaints, we continue to use a generic response for posting on the BBB website and a mail a more fulsome response to the consumer.? We have taken this approach to safeguard consumer-specific data; the BBB has confirmed that this is the better approach. 

      If the consumer does not agree with the BBB website response he or she can then reject the case on the BBB website; however, it keeps the consumers data safe.?? 

      And to reiterate, a separate letter is sent to the consumer with the specific details of the resolution via mail. 

    • Initial Complaint

      Date:03/27/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My name is ****** ********* ****** and Im a consumer submitting this complaint on behalf of myself without any third party being involved. M consumer report is improper being used to furnish inaccurate and incorrect information that violates my consumer and privacy rights under the ****. Incorrect Addresses: **************************************************************************** ************************************************************************************************ ****************************************************************************************** ****************************************************************** ********************************************************************************** ************************************************************************************ ************************************************************************************* INCORRECT PHONE NUMBERS: ************ ************ ************ INCORRECT NAMES: BLEIDY ****** ****** ******** ****** INCORRECT EMPLOYMENT: Blagarci Grand Manor Nursing Center Act Auto Blagarci Acr Auto, ***************** Anor Nursing Unauthorized inquiries: Truist: 3-7-25 CIC: 4-24-24 Xactus: 4-4-23 *******: 6-19-24 CBNA: 2-9-25 Truist: 12-27-24 Bk of America: 12-14-24 Elan Financial: 12-21-24 US Bank: 12-24-24 Jpmcb: 2-14-25 T2 Financial: 4-4-23 Eustis Mortgage: 4-24-24 Jpmcb: 12-17-24 Jpmcb: 3-26-25 Xactus: 4-4-23 Under 15 USC 1681 b(a)(2), a consumer reporting agency may only furnish a consumer report in the following scenarios and under no other conditions; also, the consumer to whom the report relates may only request a consumer report in writing. A financial institution is not obligated by the **** to give the *** any negative information, as stated in 15 USC 1681s-2(7)(E). I have the right to privacy, as stated in 15 *** 1681, Section 602. Credit reporting agencies are required by Section 607 of 15 *** 1681e to establish suitable procedures to avert infractions of Section 605 of 15 USC 1681c and limit the utilization of consumer reports to individuals mentioned in Section 604[1681b] of this legislation. No state law supersedes federal law. You have 4 days in accordance with 15 USC 1681c-2 to remove this information.

      Business Response

      Date: 03/28/2025


      This correspondence is in response to the complaint LexisNexis Risk Solutions Inc.("LexisNexis") received from the BBB office.

      Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved.

      If you have any further questions for LexisNexis, please contact us by phone at **************.The LexisNexis ***************** hours of operation are Monday - Friday from 8am to 7pm Eastern Time.

    • Initial Complaint

      Date:03/27/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I contacted LexisNexis on Mar 17th with a general question regarding how to dispute incorrect information on my report. Instead of simply answering this general question, they requested I confirm my identity, and they have not been responsive since Mar 19th on the same. LexisNexis, please simply provide this information and I will confirm all information when I move forward with disputes. There is no reason your team could not simply provide this over email and there is no reason you have no phone number that leads to a live human.

      Business Response

      Date: 04/14/2025

      This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office. 

      Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved. 

      If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis ***************** hours of operation are Monday - Friday from 8am to 7pm Eastern Time. 

      Customer Answer

      Date: 04/15/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      No letter has been received. I have contacted by phone and was told only your backend team can answer the basic questions I provided. I am simply wondering if my dispute was received and processed. Please answer this here, even in the form of uploading a letter.

      Sincerely,

      ********* *******




       


      Business Response

      Date: 04/16/2025

      LexisNexis Risk Solutions **** takes complaints from consumers extremely seriously and we have a robust process in place for resolving such matters, including a Legal review of all responses and handling by our Operations Escalated Response Team. 

      For Better Business Bureau (BBB) complaints, we continue to use a generic response for posting on the BBB website and a mail a more fulsome response to the consumer.? We have taken this approach to safeguard consumer-specific data; the BBB has confirmed that this is the better approach. 

      If the consumer does not agree with the BBB website response he or she can then reject the case on the BBB website; however, it keeps the consumers data safe.?? 

      And to reiterate, a separate letter is sent to the consumer with the specific details of the resolution via mail. 

      Customer Answer

      Date: 04/17/2025

      Better Business Bureau:

      Although I have not yet received the letter, I had someone call and they confirmed that my case was received and their processing procedure. This is sufficient at this point and I will ensure this is properly processed over the next month. Thank you.

      Sincerely,

      ********* *******



       

    • Initial Complaint

      Date:03/27/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Your agency Violated my rights to privacy. The law you are violating is clearly here. The civil liability law which i will sue under is clearly here.15 U.S. Code 1681 (a)(4) - Congressional findings and statement of purpose (Consumer Right to Privacy)US BK CT-EAST DIST MIC REFERENCE #: *******MLO (a)Accuracy and fairness of credit reporting The Congress makes the following findings: (4)There is a need to insure that consumer reporting agencies exercise their grave responsibilities with fairness, impartiality, and a respect for the consumers right to privacy.Failure to Comply or delete these items 15 U.S. Code 1681n - Civil liability for willful noncompliance (a)In general Any person who willfully fails to comply with any requirement imposed under this subchapter with respect to any consumer is liable to that consumer in an amount equal to the sum of(1)(A)any actual damages sustained by the consumer as a result of the failure or damages of not less than $100 and not more than $1,000;15 U.S. Code 1681o Civil liability for negligent noncompliance-(a)In general Any person who is negligent in failing to comply with any requirement imposed under this subchapter with respect to any consumer is liable to that consumer in an amount equal to the sum of(1)any actual damages sustained by the consumer as a result of the failure; and(2)in the case of any successful action to enforce any liability under this section, the costs of the action together with reasonable attorneys fees as determined by the court. Under 15 US Code 1681a(4) as a consumer I have right to privacy and this bankruptcy must be deleted from my consumer report or i will seek monetary damages in small claims court in my city and state. Also i already sent this letter to the ************************************, ************************, Better Business Bureau, and ************************.

      Business Response

      Date: 03/28/2025

      This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from your office. Please be advised that LexisNexis has carefully reviewed ******** ****** concerns and provided a response directly to ******** ***** via mail to the address provided in this complaint. If ******** ***** has any further questions for LexisNexis, they may contact us by phone at **************. The LexisNexis ***************** hours of operation are Monday - Friday from 8am to 7pm Eastern Time.

    • Initial Complaint

      Date:03/26/2025

      Type:Billing Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am filing this complaint against LexisNexis Risk Solutions for reporting a bankruptcy I did not file (Case #*******) and for failing to conduct a legally compliant investigation under the Fair Credit Reporting Act (FCRA).I disputed the bankruptcy record on February 25, 2025, and received a response from LexisNexis dated March 26, 2025, stating they verified the information through PACER, a public database for court records. However, they did not contact the bankruptcy court directly, nor did they obtain any court-certified documentation bearing my signature.PACER alone is not a legally valid source of verification for disputed consumer records. By relying solely on PACER and failing to verify the identity of the filer, LexisNexiss investigation is incomplete and inadequate under FCRA 1681i(a)(1) and 1681i(a)(5).Under the law, LexisNexis is required to:Conduct a reasonable reinvestigation when a consumer disputes information;Contact the source of the public record (the actual court);Delete any information that cannot be verified.Because they failed to do this, LexisNexis is now legally required to delete the bankruptcy from my consumer file.

      Business Response

      Date: 03/27/2025

       

      This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office. 

      ? 

      Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved. 

      ? 

      If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis ***************** hours of operation are Monday - Friday from 8am to 7pm Eastern Time. 

      Customer Answer

      Date: 03/28/2025

      Better Business Bureau:
      I have reviewed the response from the business regarding complaint ID# ******** and have determined that my complaint remains unresolved. The business simply stated that they would conduct an investigation, yet their response provided no concrete results or meaningful resolution. They have failed to address the issue effectively or take the necessary steps to correct the inaccurate information.

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      ****** ********




       

    • Initial Complaint

      Date:03/24/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On January 2, 2025 I received correspondance from LexisNexis.I had worked on an error for over a month to resolve and was shown in a LN report and told over the phone I had ZERO property claims on my report.Background: ******************* had sent me a letter dropping my home insurance due to "Two property claims," which never happened, never received a *****, never had an adjuster come to the home----NOTHING. Filed a claim against Travelers after they gave me no support; had to get a new carrier, THEN after i filed with BBB, Travelers sent me a renewal policy--too late. Now I am looking for a landlord policy for a rental and I am told AGAIN by ***** **** that they cannot issue me a policy as I have a CLAIM on exact same property that I thought was resolved. ** does not answer the phone; must communicate over email. I have and now they tell me they do not have enough information! My LN Consumer number is *******. How long will this lie stay on my record? An intoxicated woman hit my home at ******************************, was arrested and her USAA paid in full. WHY DOES ** KEEP PUTTING A CLAIM ON MY ACCOUNT WHICH WAS PAID BY AN AUTO INSURER WHICH WAS NOT A CLAIM I MADE? Please help. Thank you

      Business Response

      Date: 03/25/2025

      This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office. 

      Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved. 

      If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis ***************** hours of operation are Monday - Friday from 8am to 7pm Eastern Time. 

    • Initial Complaint

      Date:03/22/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      LexisNexis possesses data about me that they refuse to release to me, despite repeated requests for that data by me (they are legally obligated to release that data to me upon my request). Their response claims that I am unable to verify myself; however, they provide no means by which I may remedy their claims of non-verification.I simply want to review my data and verify the accuracy of the data that this data broker holds on me.

      Business Response

      Date: 03/26/2025

      This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office. 

      Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved. 

      If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis ***************** hours of operation are Monday - Friday from 8am to 7pm Eastern Time. 

    LexisNexis is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.