Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/31/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm receiving a random letter in the mail from them tomorrow. Basically, saying it's one I'm hearing, let's something about my dad's inheriternce It's been given to my mom completely. That's still living so II don't have a way inheritance coming, and I am just getting spammed with these letters. My family would also like to be removed from this company

  Business Response

  Date: 08/08/2025

       *** ******* complains about receiving marketing materials from Probate Advance and believes that we are spamming her and her family. Probate will market its services to potential consumers, in this case potential probate beneficiaries. Nothing about doing so based on publicly available records is predatory in nature and its customers are never under any duress to do business with Probate Advance. Consumers must apply for inheritance funding and nothing supports the idea that they are doing so under pressure. Probate Advances services are beneficial to those customers that prefer to receive a portion of their inheritance now rather than wait for the lengthy legal proceedings to conclude. And as a practical matter, the fundings provided to customers are a product of their assignment of a portion of their probate estate interest to Probate Advance; this product is a sale/assignment and not a loan.
       Prior to receiving their complaint, Probate Advance did not have any contact with or received any requests from *** ******* or her family to be removed from future mailings. Consistent with our practice of promptly removing any consumer from our mailing lists upon request, we have proactively removed her and the estate from any future mailing distribution lists. Unfortunately,any correspondence received by *** ******* after their request was already in process at the time and could not be intercepted.

  Customer Answer

  Date: 08/13/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ******* *******
  
  
  
   
  
  

• Initial Complaint

  Date:07/30/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Continuously sending notices saying my case is tied up in probate court. This is a lie as Ive received all applicable documents back from the county via my attorney, and received all benefits from being executor of the estate. This is a spam and scam operation.

  Business Response

  Date: 08/07/2025

       *** ************ complains about receiving continuous marketing materials from Probate Advance and believes that we are running a spam and scam operation. Probate Advance markets its services to potential consumers, in this case potential probate beneficiaries.  We regret any inconvenience to **************** but Probate Advances services are beneficial to those customers that prefer to receive a portion of their inheritance now rather than wait for the lengthy legal proceedings to conclude
  
       Probate Advance respectfully denies any wrongdoing in its correspondence with *** ************* As of August ******, *** ************ has been removed from any further communication from, or on behalf, of Probate Advance.

• Initial Complaint

  Date:07/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On approximately June 16th 2025 I contacted probate advance and was put in touch with the underwriter ****. After relaying all of my information that was requested case number my father's name date of birth date of death and other information that I did not understand that was pertinent such as my social security number where I was born etc and the very beginning **** was very helpful in obtaining court documents and records and agreement was reached for $20,000 advanced against the probate of the will for a return of $36,900 all documents were signed electronically and notarized and return to **** at probate advanced I was told by **** that on June 27th close of the day at 4:00 p.m. the money would be transferred to the account that I provided with routing number account number and name on account. After checking numerous times the money never reached the account and was never transferred by wire as was explained to me. Monday and Tuesday the following week I contacted the bank and verify that no money was pending and waiting for deposit at that time I contacted **** and can get no response he has not returning phone calls at which time I contacted requesting to speak to a supervisor I spoke to twice and said that this would be taken care of at this time I cannot get response from either **** nor the supervisor and at this time no money has been deposited into the account and has been mentioned above. I would like all paperwork resend it all signatures that were made under duress to be nil and void at this time. I can be contacted at the above mention phone number and secondary ************ if I cannot be reached at the other number mentioned above also my email is good in standing and I can be reached through that at all times I would like to know that this is being investigated and what the outcome will be in an orderly fashion please and thank you for your time in this matter sincerely ***-******* ***** ******.

  Business Response

  Date: 07/31/2025

  Probate Advance appreciates the opportunity to address ***-******* ******* complaint. He complains that around June 16, 2025, after he provided information about his father, the court case and other private information, he signed paperwork with Probate Advance for a $20,000 cash advance but did not receive any money to his account.

  Prior to receiving this complaint, Probate Advance last had contact with *** ****** by email on June 20, 2025, as a follow-up to see if ********* wished to discuss how Probate Advance could assist him with his case. There was no response. Upon further review, Probate Advance does not have any signed paperwork by *** ****** for his case. We believe he has followed up with the wrong company and needs his attorney to reach out to the correct company for assistance.

  In light of the fact *** ****** has contacted the wrong company, he needs to contact his attorney regarding the next steps. For that reason, we consider this matter closed.

• Initial Complaint

  Date:06/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Absolutely predatory lending! I had called for an advance on my dad's estate. I was told I could get $15,000. Once it was said and done, paperwork signed and all I was only e er given $5,000. I was told the other $10,000 would be made available AFTER I pay back the $15,000 plus the amount charged for the loan. Now the agent I worked with. His name is **** by the way, refuses to give me an amount that will satisfy the loan. It's only being disclosed to the executor of the estate and/or the attorney for the estate! I have asked to speak to a supervisor and I am ignored completely. This company is an absolutely awful group of people. There is absolutely NO WAY this is even legal.

  Business Response

  Date: 07/03/2025

  ******** complained that she was approved for a $15,000 inheritance advance and had not received the remaining $10,000 balance as of the date this complaint was filed. She also complained that Probate Advance was not willing to work with her. Probate Advance has worked with *** ***** to try and clarify what is needed to release the remaining holdback funds provided in her assignment agreement with Probate Advance.
  
  On December 24, 2024, *** ***** executed an assignment agreement assigning up to $39,000 of her interest in a probate estate in exchange for an immediate cash payment of $5,000 and a subsequent cash payment of $15,000.00. Under her assignment agreement, the subsequent cash payment was conditioned partly on the sale of the estates property. On June 9, 2025, ****** ******** the estate attorney, contacted Probate Advance to confirm what paperwork needed to be completed by *** ***** for her assignment agreement. On June 10, 2025, ********** contacted Probate Advance for payment instructions and confirmed she was waiting on the heir to sign off on the closing of the estate so funds could be distributed. She confirmed on June 18, 2025, that the estate and property had been sold and a wire would be sent out on the same date. On June 24, 2025,payment of the subsequent cash came in the amount of $15,000.00 was issued to *** ****** in addition to rebate amounts owed to her under the assignment agreement.

  
  Probate Advance deeply regrets any frustration *** ***** may have had, but in light of payment issued to her on June 24, 2025, we consider this matter to be resolved.

  Customer Answer

  Date: 07/12/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer When I requested information from my contact person, **** i was denied any information of any kind. Despite being the account holder I was told nothing, including the amount owed. I was eventually outright ignored. I can send screenshots of this if desired 

  
  

  
  

   

  
  

   

  
  

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  

  
  

  Sincerely,

  
  

  ***** *****

  
  

  
  

  
  

  
  

   Here]

   

   

  Business Response

  Date: 07/29/2025

  As stated in Probate Advances prior response, Probate Advance has worked with ******** to provide her with the entire funding amount she was eligible to receive under her assignment. Under the terms of *** ****** assignment agreement, the release of holdback funds was partly conditioned upon Probate Advances determination that there were sufficient assets in the probate estate to satisfy the assignment to Probate Advance. Once the estate property was sold and there were sufficient assets in the probate estate, the remaining holdback funds were provided to *** ****** Again, Probate Advance deeply regrets any frustration *** ***** may have had, but for the above reasons, and reasons previously stated to the BBB, we consider this matter to be resolved and closed.

• Initial Complaint

  Date:04/25/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed a contract with **** at Probate Advance. They would give me $5000 and then they would get an assignment of $10000.00 out of my inheritance. ****** ***** filed for the assignment and I did not get paid! They are trying to take the money.

  Business Response

  Date: 05/07/2025

  ***** appreciates the opportunity to respond to *********** complaint. *** ******* complains that Probate Advance expects payment based on an inheritance advance of $5,000. Probate Advance filed but has since withdrawn an assignment relating to *** ******** probate interest. Since ********** has his requested relief, we view this matter as resolved.

  Customer Answer

  Date: 05/07/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  The company did not honor their agreement. Instead the representative sent a message to me the following day saying "I know you do not like us very much but do you still want this money." I find it very distasteful that a company who is supposedly trying to help someone during a difficult time in their life with the passing of a father would taunt someone. I future would like the company to uphold their end of the deal as I stated to the **********. If the company representative wants to behave like a child then he in return needs to at least accept the consequence of playing in the adult section of life. 

  Thank you,

  ***** ******* 

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***** *******
  
  
  
  
   
  

  Business Response

  Date: 05/22/2025

  Probate Advance stands by its prior response.  Probate Advance has not been in contact with *** ******* since before his initial complaint.  We strive to provide needed funds to probate heirs waiting on the resolution of their probate estate, but unfortunately we cannot provide funding for every request.  In this case, while Probate Advance anticipated being able to provide an inheritance advance to *** *******, it ultimately determined it could not do so and rescinded its assignment agreement with *** ******************* Probate Advance is unable to provide *** ******* his requested relief, we consider this matter closed.

• Initial Complaint

  Date:03/18/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Probate advance gave me a advance offer of ******. They sent me paperwork to sign and credit card. But they only advanced me ****** of the ****** agreed on. Then they stated they needed to make sure I was 50% heir to the estate in which I sent them prior court proceedings proving I was. Now I can't get anyone to answer my phone calls..emails or texts?? And they still have my ****** dollars which I am responsible for paying back. And I'm on a timeframe to pay it all back or I have to pay more. This is not fair and I need help to resolve this matter asap so I can handle the issues in front of me! Thank u

  Business Response

  Date: 04/10/2025

  Probate Advance appreciates the opportunity to respond to *** ****** complaint. *** ***** complains that he was promised an inheritance advance of $40,000 but that he has only received $20,000 of that amount, and that he is responsible for repaying his funding based on the $40,000 amount. ******** is mistaken as to how his assignment amount will be calculated and the terms of his inheritance advance.
  
  *** ***** is correct that the total maximum of his advance under his assignment agreement is $40,000, but that is only a maximum. Under the terms of his agreement, he would be advanced $20,000, and Probate Advance would provide him with an additional $20,000 if the following conditions were met: (1) there is a determination of heirship confirming *** ***** as a 50%heir of the estate, and (2) Probate Advance has confirmed that there are sufficient estate assets to fully satisfy all of Probate Advances assignment agreements with ********************************* has been determined to be a 50% heir of the estate, the second condition has not been met as the real property associated with and constituting a majority of the estates assets is currently occupied by *** ****** uncle, which he was aware of at the time of executing his assignment agreement, but neglected to disclose.  Given that the occupant has rights to a life estate and might reside in the property for years until it is sold, it is not possible to determine the likelihood that there will be sufficient assets to satisfy Probate Advances assignment. Once Probate Advance determines that sufficient assets are available to ensure its assignment will be honored, the remainder of the inheritance advance will be disbursed.
  
  If the conditions are not met, *** ****** assigned amount will reflect a prorated amount based on the amount of the inheritance advance provided under his assignment agreement. *** ***** may also seek a cancellation of his assignment agreement at any time within the next 2 weeks (until 4/23/2025), if he is willing to return the $20,000 he has been disbursed by contacting **** ********* at ***********************************************************.
  

  Customer Answer

  Date: 04/11/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Probate Advance has not honored our contract! PERIOD

   The main reason I filed a complaint is that Probate Advance informed me just like in their rebuttal, they stated as soon as they establish my 50% heirship..they would honor our agreement  and send me the other 20k promptly. I understand that you guys want your compensation  and that's fine. But that's the deal we signed therefor u just admitted you have established that im 50% heir so I need you to promptly forward my compensation. If not..there are grouds for breach of contract here and our contract is in black and white. Thank u for your service. Just honor our contract and collect the 40k profit that u made off my inheritance. Just sad because future customers might realize the predatory actions and non- promptness that Probate Adance has demonstrated in my interaction with them! God Bless you and your families!

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***** *****
  
  
  
  
   
  

  Customer Answer

  Date: 04/23/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [NO IS HASNT BEEN RESOLVED!!  First of all...why would u offer 40k probate advance if it wasn't warranted?? U don't make sense. If u didn't think the property wasn't  worth that amount, then why did we make a deal? Why didn't u do your due diligence and investigate the matter. Like as me and **** from Probate Advance,discussed I wasn't aware of step-uncle was still residing there. And the reason **** said that they can't honor my contract was because if the uncle was still alive and living in the home, he doesn't know if home would be worth the  the same amount or more on the contract?? SO ANSWER ME 2 THINGS..IF IT WASNT A PROPER INVESTMENT IN YOUR TERMS LIKE U ALREADY STATED..THEN WHY HAVE YOU ALREADY PLACED A LEIN ON PROPERTY THE FIRST DAY I SIGNED THE CONTRACT?? KINDA FUNNY DONT IT SEEM? AND HERES MY NEXT QUESTION, THE 2 MAIN REASONS I CHOSE PROBATE ADVANCE IS #1 GETTING ADVANCE IN 24HRS LIKE YOUR ADVERTISING SAYS AND #2 YOUR ADVERTISING CLEARLY STATES THAT IT DOESNT MATTER HOW LONG IT TAKES FOR PROBATE ADVANCE TO RECOUP THEIR INTEREST IN PROPERTY, THEY WILL WAIT! CLEARLY IN BLACK AND WHITE PRINT. SO WHAT GIVES? DO I SUE FOR FALSE ADVERTISING OR BREACH OF CONTRACT OR BOTH? ALL IM REQUESTING ON THIS PUBLIC FORUM IS THAT U HONOR OUR CONTRACT ON A HOME THAT IS WORTH 400K AS WE SPEAK AND QUIT TRYING TO PUSH AROUND A PERSON IN NEED OF WHAT HE SIGNED UP FOR. AND REMEMBER THIS..I HAVE ALL CORRESPONDENCE OF OUR TEXTS MESSAGES AND RECORDING OF OUR PHONE CONVERSATIONS.  IM NOT GOING TO JUST WALK AWAY FROM THIS. IM GIVING U A CHANCE TO JUST HONOR OUR CONTRACT. BECAUSE IF OR WHEN I FILE SUIT HERE IN *****..THERE WILL BE PUNITIVE DAMAGES..QUALITY OF LIFE PAY..LAWYER FEES..UNDUE STRESS AND ETC. AND I WILL WIN MY COUNSEL SAYS SO BUT I WILL GIVE U THIS LAST OPPORTUNITY TO HONOR OUR CONTRACT ON THE BEST FORUM IN THIS COUNTRY TO RESOLVE ISSUES WITHOUT FILING SUIT! YOU SEEM TO BE A INTELLIGENT MAN..BUT SO AM I...REREAD YOUR ADVERTISING AND MAYBE THAT WILL BRING U TO THE LIGHT **** GOD BLESS ALL OF US AND ESPECIALLY YOU **** I HOPE THIS INTERACTION WILL ALSO HELP OTHER PEOPLE OUT THERE IF THEY BY CHANCE HAVE A SIMILAR SITUATION.  GOOD DAY ****.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***** *****
  
  
  
  
   
  

  Business Response

  Date: 05/06/2025

  As stated in Probate Advances prior responses, under the terms of his agreement, *** ***** would be advanced $20,000, and Probate Advance would provide him with an additional $20,000 if the following conditions were met: (1) there is a determination of heirship confirming ******** as a 50% heir of the estate, and (2) Probate Advance has confirmed that there are sufficient estate assets to fully satisfy all of Probate Advances assignment agreements with *** *************** apologize for our prior mistake, but after further review of the probate matter docket, we have learned that the first condition has not been met. While a motion has been filed, no determination has been made as to heirship. If such an order has been entered, *** ***** should share that immediately.

  Thus, for the above reason, and the reasons previously stated, neither condition has been met, and Probate Advance will not disburse the remainder of the inheritance advance until those conditions have been met.

• Initial Complaint

  Date:01/21/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Both of my parents died in the last 5 years and these ghouls won't stop sending me letters about getting money through their garbage company "NOW" while I wait for my inheritance. First off, my parents left this world without anything to inherit and, second, this company is obviously a scam. My Dad has been dead for 5 years now and my Mom for 3. I would like to not get these annoying scam letters for the rest of my life.(P.S. My four siblings also get these letters.)

  Business Response

  Date: 02/04/2025

  ****** ***** complains about receiving marketing materials from Probate Advance and believes that we are engaging in some form of predatory marketing. We regret any inconvenience to *** ***** and his siblings.
  Probate Advance markets its services to potential consumers,in this case potential probate beneficiaries, based on publicly available records. Consistent with our practice of promptly removing any consumer from our mailing lists upon request, we have removed *** ***** from any future mailing distribution lists. We have also removed the other beneficiaries of this estate from our marketing list.

• Initial Complaint

  Date:01/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I receive constant mailings from this company. The most recent mailing imitated the look and feel of official tax paperwork. This isnt a coincidence, given the time of year Im sure. That was the last straw for me. Im tired of their predatory marketing strategy. I have received dozens of mailings. I shouldnt need to call to unsubscribe. Maybe just dont harass people? I finally unsubscribed officially and I better not receive any more mailings. They also harass my family at other addresses.

  Business Response

  Date: 01/31/2025

  ****** ***** complains about receiving marketing materials from Probate Advance and believes that we are engaging in some form of predatory marketing. Probate Advance markets its services to potential consumers, in this case potential probate beneficiaries, based on publicly available records. We regret any inconvenience to *** ****** but Probate Advances services are beneficial to those customers that prefer to receive a portion of their inheritance now rather than wait for the lengthy legal proceedings to conclude. Nothing about doing so based on publicly available records is predatory in nature and its customers are never under any duress to do business with Probate Advance. Consumers must apply for inheritance funding and nothing supports the idea that they are doing so under pressure.

  
  Prior to the receipt of this complaint, Probate Advance received a phone call from ***** on January 6, 2025, at which time he provided his name and unsubscribe code. Consistent with our practice of promptly removing any consumer from our mailing lists upon request, we have removed ***** from any future mailing distribution lists. We have also removed the other beneficiary of this estate from our marketing list. Any correspondence already in transit or received at the time of *** ****** removal request could not be intercepted.

  Customer Answer

  Date: 02/03/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  They did not acknowledge the PREDATORY MARKETING of masquerading their materials as legal/tax documents, per the original attachment that I sent. The sole reason I reached out was because that individual piece of mail looked so urgent I put it aside and paid special attention to it. Then when opening it, I was furious because I had been receiving WEEKLY mailings from them and they continued to disguise them in unique PREDATORY ways to avoid getting them thrown out in the trash where they belong. They did remove me from their list and I haven't received more mailings, but I am not satisfied unless they cease using this inappropriate and unethical marketing style.
  

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ****** *****
  
  
  
  
   
  

• Initial Complaint

  Date:01/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been constantly been getting solicited by this company as a Heir for an estate. I am not an Heir. I am the Admin and creditor. Also My mother now gets the mail.. To my mailing address. She doesn't live there. I have called 4 times. Last phone call no one picked up. Other 3 they said they would stop the mail. This is the 5th letter. I have received 3 to me and 2 to my mother. I'm guessing they are sending this to the other heir in a different State. I never gave them my info and they just take it from Court records and ****** me. I would like this to stop and some compensation for this. Now they have my info. I never gave that to them and it will probably get sold or stolen along with my mother's. They are not very helpful and all they want to do is make money off your loved ones loose. This is upsetting to me. The person whom the Estate was was close to me and this just makes the whole difficult situation worse. I would like this to stop. Instead of telling to me and saying no more letters they send more a week later! How would you like to be reminded and pestered about someone you cared about bringing it up all the time and I have to deal with the whole estate and should be lest alone by ambulance chasers. Its very upsetting . Sorry for my frustration, but this is not right.

  Business Response

  Date: 01/27/2025

  **** ***** complains that he and his mother (who does not reside at his address) are receiving constant mailing materials from Probate Advance and believes that we are engaging in some form of predatory marketing. We regret any inconvenience to *** ***** and his family. Probate Advance relies on public probate documents to reach consumers, and its customers are never under any duress to do business with Probate Advance.

  
  Prior to the receipt of this complaint, Probate Advance received an email asking that he and his family not be contacted on December 20, 2024. Consistent with our practice of promptly removing any consumer from our mailing lists upon request, we have removed ***** and the entire estate from any future mailing distribution and marketing lists.

• Initial Complaint

  Date:12/20/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I requested to unsubscribe two times via email with their code. No response back and I keep getting their **** mail.Since I was not removed, I called and was not *********** is this legal? This is harassment.

  Business Response

  Date: 01/03/2025

       ***** *** complains about receiving further marketing materials from Probate Advance after his initial request to be removed on October 25, 2024, and believes that we are engaging in some form of harassment. We do regret the inconvenience in paperwork accidentally being sent to *** *****************    Prior to receiving this complaint, Probate Advance received an email sent by *** *** on October 25, 2024, where he requested that he be removed from any and all contact. At that time, consistent with our practice of promptly removing any consumer from our mailing lists upon request, ***** *** was removed from any future mailing distribution lists. Unfortunately, in error, *** **** information was not completely removed from our distribution lists and further correspondence was sent in error. This error has been corrected, and *** *** will not receive any further mailings from Probate Advance.

  Customer Answer

  Date: 01/03/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***** ***