ComplaintsforMcCarthy, Burgess & Wolff, Inc.

• Initial Complaint

  06/18/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  shows a balance of $672.12 Dated:3/04/2024 interest and fees charged by MBW $120.98 Creditor: ******* ******** via McCarthy, Burgess & Wolf ******* Reference**************** MBW reference********* I tired working out a settlement with ******* and they would not settle. My husband is sick and on Disability. I do not owe the amount they are showing. I would be happy to pay this Bill, but I need a reasonable payment option or settlement option. MBW contacted me 6/17/2024 by phone and email and demanding I resolve this Today.

  

  Business response

  06/24/2024

  McCarthy, Burgess & Wolff, Inc. (“MBW”) is a third-party debt collection agency.  MBW was contracted and hired by ******* ******** (“***”) to collect on past-due balances.  On June 14, 2024, *** placed past-due account # *************** with MBW for third-party collections activity.  MBW assigned internal MBW # NUM.  At the time of placement, *** reported the balance to be $793.10 owed by ******* *******.  *** indicated to MBW that the balance consisted of $672.12 principal and $120.98 in fees and/or interest accrued while the account was with ***.  Pursuant to standard MBW policy and procedure, MBW sent *** ******* a debt validation notice to the address provided by *** on or around June 15, 2024.  On June 18, MBW reached *** ******* on the phone.  During this conversation, *** ******* stated the account was with another debt collection agency previously.  The MBW agent informed *** ******* that the account had just been placed at MBW a few days before.  At no time did the MBW agent demand payment.  The MBW agent offered settlement terms and payment options available at that time.  *** ******* stated she could not do the terms offered.  MBW has limited authority for settlement terms that are set by ***.  *** ******* requested to call back or get a call back to assess her options, then *** ******* told the MBW agent that the payment terms would not work for her.  The MBW agent advised her that collections would continue but she was free to make a payment or call back.  *** ******* acknowledged this information and the call was ended.  Later that day, *** ******* emailed MBW asking for debt validation.  MBW obtained invoices from *** and sent it to *** ******* on June 20.  MBW also received this BBB complaint on June 18.  Given *** *******'s continued dispute, MBW has closed its file and returned it to *** for further handling.  The file has been closed at MBW since June 21.  Please note that there may be a delay between MBW returning the file and *** acknowledging the file return.

  Customer response

  06/24/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******* *******
  
  
  

• Initial Complaint

  06/18/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  This business feels like a scam to collect debt from ******* and marked my credit score with no real match to my identity. They are saying I owe ******* $923 and I called ******* and they told me I never had an account with them. It dented my credit score and I called ******* 3 times and I was told they didn’t have an account with my name or social and they are saying I did l. I only ever had AT&T

  

  Business response

  06/24/2024

  McCarthy, Burgess & Wolff, Inc. (“MBW”) is a third-party debt collection agency.  MBW was contracted and hired by ******* Wireless (“VZW”) to collect on past-due balances.  On June 14, 2024, VZW placed past-due account # *************** with MBW for third-party collections activity.  MBW assigned internal MBW # ********.  At the time of placement, VZW reported the balance to be $923.31 owed by Veronica Estrada.  Pursuant to standard MBW policy and procedure, MBW sent Ms. ******* a debt validation notice to the address provided by VZW on or around June 15, 2024.  On June 18, 2024, MBW received a phone call from Ms. ******* during which she stated she wanted documentation, and that she did not have VZW service.  The MBW agent took her information and started a fraud claim by forwarding Ms. ********* comments and request to VZW.  Ms. ******* called MBW two more times on June 18 with the same statements.  MBW had already forwarded the fraud claim to VZW and let Ms. ******* know the next steps.  On June 18 MBW also received this BBB complaint.  MBW forwarded this complaint to VZW as well.  Due to Ms. ********* fraud claims, MBW has closed its file on June 19 and returned it to VZW for further handling.  MBW does not report to the credit bureaus on behalf of VZW and did not report on this account in particular.  Any questions regarding credit reporting should be sent directly to VZW.  To contact VZW about credit reporting or credit disputes, ******* recovery agents can be reached at *************  Please have the full VZW account number ready, and choose the option “starting new service,” then “asking a question about the balance.”  This will reach a ******* recovery agent who can assist with credit reporting questions and disputes.

  
  

• Initial Complaint

  06/03/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I was double charged one payment was taken out of my checking which I specifically told them not to so when I called and gave them my credit card information they reassured me it would only be taken out of that. Now SEVERAL calls later and sent proof of double charge they still continue to play games with me. I need this reimbursed ASAP as it made me short on my rent

  

  Business response

  06/11/2024

  McCarthy, Burgess & Wolff, Inc. (“MBW”) is a third-party debt collection agency. MBW was contracted and hired by Verizon Wireless (“Verizon”) to collect on past-due balances. On 01/18/2024, Verizon placed past-due account **************** with MBW for third-party collections activity. MBW assigned internal MBW ********** At the time of placement, Verizon Wireless reported the balance to be $823.82 owed by **** ******i. Pursuant to standard MBW policy and procedure, MBW sent a debt validation notice to the address provided by Verizon Wireless on or around 01/24/2024.
  On 02/14/2024, MBW personnel received an incoming email from the customer stating that they disputed the debt as they said they had returned the phone within the specified window. Debt verification documents were ordered and sent via email to the customer on 02/16/2024. On 02/19/2024, MBW received an inbound email from the customer stating their dispute of the debt. Additionally, on 03/05/2024, customer placed an incoming call to MBW during which a percent reduction of the total amount was discussed to settle the amount owed. An agreement was made to settle the amount owed for $400.00 to be processed on 04/30/2024. Unfortunately, a processing error took place and the agreed upon payment was duplicated. The next day, on 05/01/2024, the duplicated charge was refunded back to the customer’s account.
  From 05/20/2024 to 06/06/2024, customer called MBW asserting that there was a double charge and that she still needed to be reimbursed. Multiple agents confirmed that the refund and credit of $400.00 was returned on 05/01/2024. On 06/06/2024, a collection manager confirmed on the bank statement sent in by **** ******i that there was a recorded credit in the amount of $400.00.  This has been attached to this response. As of the date of this letter, the account is closed and is pending client recall in MBW’s system.
  MBW does not report to the credit bureaus on behalf of Verizon Wireless and did not report on this account in particular. Any questions regarding credit reporting should be sent directly to Verizon Wireless.
  To contact VZW about credit reporting or credit disputes, Verizon recovery agents can be reached at 800-852-1922. Please have your full VZW account number ready, and choose the option “starting new service,” then “asking a question about the balance.” This will reach a Verizon recovery agent who can assist with credit reporting questions and disputes.

• Initial Complaint

  05/29/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  On 03/20/2024 I received a letter from ******** ***** about a bill for ****** *****  I sent a request asking for the invoices since my account was deactivated. Never got a response got another bill from them and sent another letter on 04/30/2024 still did not get a response. Got a call from some guy saying he was from McCarthy, burgess wolff saying I owe a balance I stated to this gentle man that I have requested balance and proof of receipts so that I have something to reference. I gave him the email address and then asked not to call again and to email me. Then he turn all ****** and belligerent I tried to call the number back and he picks up and disconnects I need the proof of these since I took over the accounts payable department and have sent requests to richmond north and got nothing back I would walk this agent out that called me about the billing and collections of this account RUDE RUDE RUDE

  

  Business response

  06/11/2024

  McCarthy, Burgess & Wolff, Inc. (“MBW”) is a third-party debt collection agency.  MBW is not a law firm and does not hire collection attorneys.  MBW was contracted and hired by ****** ***** to collect on past-due balances.  On May 24, 2024, ****** ***** placed past-due commercial business account account # **************** with MBW for third-party collections activity.  MBW assigned internal MBW # *********  At the time of placement, ****** ***** reported the balance to be $270.99 owed by **** ****** *******  Pursuant to standard MBW policy and procedure, MBW sent **** ****** ****** an initial notice to the address provided by ****** ***** on or around May 25, 2024.  On May 29, MBW reached **** ****** *******  During this call, *** ***** stated he was disputing the balance, as he had a different amount.  The MBW offered to send a copy of the invoice to *** ***** and offered a settlement.  *** ***** confirmed he wanted invoices.  The MBW agent updated MBW's records and confirmed invoices would be sent.  *** ***** stated he had asked before and no one ever sent the invoices.  The MBW agent suggested *** ***** may have sent his previous communications to another organization.  At that time, the MBW agent's conduct changed.  MBW expects all its agents to act with professionalism.  MBW has addressed the agent's conduct and that agent will not be contacting *** ***** again.   MBW has closed its file and returned it to ****** ***** for further handling.  MBW apologizes for the inconvenience and the agent's handling of the file.

  Customer response

  06/11/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me. Because the business will no longer be handling this account   
  
  Regards,
  
  ******* *****
  
  
  

• Initial Complaint

  05/28/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On 8/4/21, IQ ******** ********** *****, owned by ***** ******, facilitated the lease of a Sharp MX-4070 Printer to ********* ***** * ********* ********** *** for 39 months. The lessor was *** ***** N.A. The lease was signed with the understanding that IQ ******** ********** ***** was to handle servicing of the printer as needed until the end of the lease. A year & three months into the lease, on October 30, 2022, David Franco passed away suddenly. Countless attempts to reach his servicers and employees were made with no responses whatsoever. For a YEAR, we paid our lease without anyone coming by. The cost of supplies for the printer was paid on our dime. We would have graciously kept paying our lease IF the copier had continued to function properly. But in October of 2023, our printer broke down and ceased to function at all. Day to day operations were hindered and smaller printers were purchased just to get us by. We researched the sole company in our area that services ***** ********. Their quote for repairs was thousands of dollars. That same company offered to take over our lease, but only if we took on a new lease with them. Our small company was not able to commit to such offer. On 10/20/23, our monthly invoice came in from *** and we did not see it fit to pay on an item that could no longer be serviced, let alone be used at all. CIT attempted to collect, and we explained our situation multiple times with no avail. They have now sent our account into collections with McCarthy Burgess & Wolff. On 05/28/24, they called and informed us that we had a balance of over $5000. The collector was rude and badgered us, raised his voice and interrupted our attempts to explain our situation. We are a small business who feels our contract with CIT was not properly fulfilled. With our intermediator deceased, we are completely helpless in this situation.

  

  Business response

  06/06/2024

  McCarthy, Burgess & Wolff, Inc. (“MBW”) is a third-party debt collection agency. MBW was contracted and hired by ***** ******** Bank & Trust Company (“First Citizens”) to collect on past-due balances. MBW does not own or have access to alter any First Citizens accounts.  All information held by MBW regarding ***** ******** accounts, including *** ********** is proved to MBW by ***** ********.  

  On 05/09/2024, ***** ******** placed past-due commercial business account **************** with MBW for third-party collections activity. MBW assigned internal MBW #********. At the time of placement, ***** ******** reported the balance to be $5,276.32 owed by ******* ********. MBW mailed a debt validation notice to the address provided by ***** ******** on 05/20/2024.
  On 05/28/2024, MBW placed a call to the phone number on the account where agents followed proper policy by identifying themselves as part of a collection agency and identified the customer. They discussed options for possible settlements before the call was terminated. MBW subsequently received the BBB complaint filed on 05/28/2024. Following appropriate processes, MBW forwarded the complaint to ***** ******** as well as ordered invoice and account documentation to be sent to the customer.  Due to the complaint regarding the handling of the service of this account by the creditor, as of 05/30/2024, the customer’s file was closed in MBW’s system and returned to ***** ******** for any further handling.  MBW will not be making further collection attempts on this file.

  
  

• Initial Complaint

  05/21/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I paid my balance off in full. And the charge shows on my bank statement. Merchant claimed my bank pulled the funds due to insufficient funds. I contacted my bank and they confirmed that the funds were authorized and approved and sent to the merchant. Merchant can not tell me what happen to the $500 even tho in there bank app it shows credited. Merchant claims I still owe them $500.

  

  Business response

  05/31/2024

  McCarthy, Burgess & Wolff, Inc. (“MBW”) is a third-party debt collection agency.  MBW was contracted and hired by ******* ******** (“VZW”) to collect on past-due balances.  On January 4, 2024, VZW placed past-due account # *************** with MBW for third-party collections activity.  MBW assigned internal MBW # 42600212.  At the time of placement, VZW reported the balance to be $878.97 owed by ******** *******.  Pursuant to standard MBW policy and procedure, MBW sent ******** ******* a debt validation notice to the address provided by VZW on or around January 6, 2024.  On May 9, 2024, MBW received an inbound call from ******** ******* asking to settle for less than the balance owed.  A payment was made for the settlement amount discussed on that same day.  A letter regarding this settlement was sent to the customer.  However, MBW received the letter in a mail return.  A letter can still be provided if the customer requests.  MBW asks that the customer calls MBW to arrange for a new letter if desired.  Since the customer paid the settlement amount, MBW has closed its file and returned it to VZ.  MBW has not made any further collection attempts since the settlement was received and has not processed any more payments.

  Customer response

  05/31/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******** *******
  
  
  

• Initial Complaint

  05/18/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  Fraud transaction. This transaction appear in my credit report. I'm from Puerto Rico and I never lived in Texas. We do not have ******* ******** service in Puerto Rico. Can you provide more information about this transaction, because it's affecting my credit pretty much. Thank you. Account Name ******* ******** Account Number 726804XXXXXXXX Account Type Cell Phone Responsibility Individual Date Opened 10/17/2023 Status Collection account. $4,908 past due as of May 2024. Status Updated Mar 2024 Balance $4,908 Balance Updated 05/06/2024 Recent Payment - Monthly Payment - Original Balance $4,908 Highest Balance $4,908 Terms 1 Months On Record Until Aug 2030

  

  Business response

  05/29/2024

  McCarthy, Burgess & Wolff, Inc. (“MBW”) is a third-party debt collection agency.  MBW was contracted and hired by ******* ******** (“VZW”) to collect on past-due balances.  On march 7 2023, VZW placed past-due account # 072680456500001 with MBW for third-party collections activity.  MBW assigned internal MBW # 43207506.  At the time of placement, VZW reported the balance to be $5,791.59 owed by Javier Rosado.  Pursuant to standard MBW policy and procedure, MBW sent Mr. Rosado a debt validation notice to the address provided by VZW on or around March 27, 2024.  MBW contacted Mr. Rosado by phone on April 26, 2024.  During this call, Mr. Rosado indicated he thought the account was fraud.  The MBW agent advised Mr. Rosado how to submit a fraud claim to VZW.  VZW informed MBW on May 21, 2024, that their investigation concluded this account was not fraud.  Due to Mr. Rosado's claim in this complaint, as of today, MBW has closed its file and returned it to VZW for further handling.  MBW does not report to the credit bureaus on behalf of VZW and did not report on this account in particular.  Any questions regarding credit reporting should be sent directly to VZW.  To contact VZW about credit reporting or credit disputes, Verizon recovery agents can be reached at 800-852-1922.  Please have the full VZW account number ready, and choose the option “starting new service,” then “asking a question about the balance.”  This will reach a Verizon recovery agent who can assist with credit reporting questions and disputes.
  

  Customer response

  05/29/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ****** ******
  
  
  

• Initial Complaint

  05/14/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I started receiving calls from McCarthy, Burgess & Wolff who are trying to collect a debt from Verizon Wireless. I was a Verizon Wireless Customer for over 15 years and left them to go to another provider. Verizon proceeded to bill even when numbers were ported off the account. The issue with McCarthy, Burgess & Wolff is they contacted my work twice and each time they were told to remove my work number from their system. They failed to comply to do so, today they contacted me again at work, from a bot number they have ************. I once again for the 3rd time asked them to NOT call me at work. I have given them my direct contact number and yet they fail to remove my work number from their system and continue to contact my work in a harassing manner.

  Customer response

  05/14/2024

  I have a screen shot where the debt collector in question called my work today. Please note they have been told 2xs to only contact me on my cell. I wish for them to cease contacting me on any and all numbers with the exception of ************ which they have. 
  I have also asked them for a verification of debt as I told them Verizon charged my account after the phones were ported to another carrier. They have not provided anything. 

  

  Business response

  05/20/2024

  McCarthy, Burgess & Wolff, Inc. (“MBW”) is a third-party debt collection agency.  MBW was contracted and hired by Verizon Wireless (“VZW”) to collect on past-due balances.  On March 7, 2024, VZW placed past-due account # *************** with MBW for third-party collections activity.  MBW assigned internal MBW # ********.  At the time of placement, VZW reported the balance to be $946.18 owed by ***** ********.  Pursuant to standard MBW policy and procedure, MBW sent *** ******** a debt validation notice to the address provided by VZW on or about March 8, 2024.  On May 3, MBW reached *** ******** by phone.  During this call, *** ******** *ndicated that she was at work and would call MBW during her break.  On May 3, *** ******** called MBW and stated she disputed the balance.  A settlement was offered to *** *********  On May 6, *** ******** called MBW again, asking for a letter confirming the settlement.  On May 14, MBW called *** ******** to confirm her intentions.  At this time, *** ******** asked the MBW agent not to call her at that number in the future.  *** ******** also confirmed her intention to settle the file on May 30.  *** ******** called MBW later that day May 14,  asking for her work number to be removed.  However, *** ******** refused to provide the phone number she wanted to remove from the file.  Later still on May 14, *** ******** called MBW again, asking for debt validation.  Also on Mary 14, MBW received this complaint.  On May 17, MBW sent the information for debt validation to *** *********  Due to *** ********** BBB complaint and further dispute of the balance, MBW has closed its file and returned it to VZW for further handling.
  
  MBW does not report to the credit bureaus on behalf of VZWand did not report on this account in particular.  Any questions regarding credit reporting should be sent directly to VZW. 
  
  To contact VZW about credit reporting or credit disputes, Verizon recovery agents can be reached at ************.  Please have your full VZW account number ready, and choose the option “starting new service,” then “asking a question about the balance.”  This will reach a Verizon recovery agent who can assist with credit reporting questions and disputes.

  
  

• Initial Complaint

  04/25/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I contacted MBW in regards to a letter I received. After contacting them we reached a settlement amount and the duration of 12 months. This was for a loan I co-signed with my son. I expected to receive a letter either via mail or email. First payment was made in March, however since I received no mail confirming the settlement, amount and duration I canceled the April payment with my bank. I received a phone call from MBW asking why I stopped payment, I stated that I never received a confirmation, no letter, no email. I was out of town and requested an email. Was told that it wasn't possible, but a new letter would be sent. MBW was suppose to call me today to follow up, but no phonecall, nor a new letter. I refuse to make payments to MBW without written confirmation of what we have agreed to. This can be done via email or at this point registered mail. At this point I doubt that any correspondence was ever sent in the hope that I default the agreement.

  

  Business response

  05/01/2024

  McCarthy, Burgess & Wolff, Inc. (“MBW”) is a third-party debt collection agency.  MBW was contracted and hired by **** ******* ******* **** ******** to collect on past-due balances.  On September 15, 2023, USAA placed past-due account # ********** with MBW for third-party collections activity.  MBW assigned internal MBW # ********.  At the time of placement, USAA reported the balance to be $7,075.17 owed by ********* * *******  Pursuant to standard MBW policy and procedure, MBW sent *** ****** a debt validation notice to the address provided by USAA on or around September 16, 2023.  USAA indicated at the time of placing the file with MBW that a cosigner was also on the account by the name of ****** ******.  *** ****** was also sent a debt validation notice at the address provided by USAA. On October 5, 2023, MBW received a call from *** ****** stating the account was with ******* **** ****** for *** ******.  *** ****** indicated someone would call MBW from ******* **** ****** or *** ****** would call MBW with details so MBW could communicate with ******* **** *******  MBW attempted to contact ******* **** ****** multiple times and on January 3, 2024, ******* **** ****** finally responded to MBW, stating the account was removed from the program and to contact the customer.  On or around February 8, 2024, MBW sent a settlement offer to the customer.  On February 19, 2024, MBW received a call from *** ******, stating the account was with ******* **** *******  On February 19, MBW agent and *** ****** discussed possible settlement options.  A settlement plan was set up for monthly payments of $148.33.  The first payment was made March 5.  Another payment was made April 5, but was returned NSF on April 19.  On April 19, MBW agent called *** ****** to inquire about the NSF.  *** ****** explained that she wanted a written confirmation of the settlement plan.  MBW sends letters to customers before processing payments on accounts.  *** ******, however, was requesting a letter that listed all payments made.  This letter was sent, but not received by *** ******.  Another letter was sent to *** ****** on April 30 with the listed payments as she requested.

  Customer response

  05/01/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  

  I spoke again with MBW, I still have not received any correspondence. I am still waiting for the correspondence that outlines the terms pf the settlement and the monthly payment amount. I am waiting for the letter.
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  Regards,
  
  ****** ******
  
  
  
  
   

• Initial Complaint

  04/22/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I don't have any contract with this company. I got three from ******* that supposed to be free when you open a new account but when I changed to a different company. ******* want to be charging me for this phone the account name is ******* Wireless south. but I am not liable for this debt with ******* Wireless-South after I contact *******. they let me know that I don't own any debt to they and I need to contact. McCarthy, Burgess & Wolff, Inc. but I don't have a contract with McCarthy Burgess Wolf INC, then I demand this company removed this account from my credit report or they need to provide me with the original contract. ACCOUNT: ******* Wireless ACCOUNT NUMBER: **************

  

  Business response

  04/30/2024

  McCarthy, Burgess & Wolff, Inc. (“MBW”) is a third-party debt collection agency. MBW was contracted and hired by ******* Wireless (“*******”) to collect on past-due balances. On 12/28/2023, ******* placed past-due account **************** with MBW for third-party collections activity. MBW assigned internal MBW #********. At the time of placement, ******* Wireless reported the balance to be $4,359.42 owed by ******* ******** Pursuant to standard MBW policy and procedure, MBW sent a debt validation notice to the address provided by ******* Wireless on 12/29/2023. On 02/20/2024, MBW sent an additional letter offering a settlement on the balance for the amount of $3,052.00.
  MBW subsequently received the BBB complaint filed on 04/22/2024.  MBW is pending documents from VZW to provide to ******* ********  Those will be sent separately from this complaint response.
  MBW does not report to the credit bureaus on behalf of ******* Wireless and did not report on this account in particular. Any questions regarding credit reporting should be sent directly to ******* Wireless.
  To contact VZW about credit reporting or credit disputes, ******* recovery agents can be reached at ************* Please have the full VZW account number ready, and choose the option “starting new service,” then “asking a question about the balance.” This will reach a ******* recovery agent who can assist with credit reporting questions and disputes.
  
  

  Customer response

  04/30/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I call and contact ******* and they told me to contact this company that own the debt and they suppose to removed this account from my credit report please see in the letter that attach before that ******* told to contact McCarthy Burgess Wolf because I don’t have not debt with *******,  I demand this removed from my credit because I don’t have any contract with McCarthy Burgess Wolf 
  
  Regards,
  
  ******* *******
  
  
  
  
   

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩