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Business Profile

Home Accessories

Burke Decor, LLC

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Burke Decor, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Burke Decor, LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 1,407 total complaints in the last 3 years.
    • 674 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/25/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered two trays. They arrived damaged. I reached out for a refund many times and got no response.

    • Initial Complaint

      Date:04/23/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 11/8/2023 I purchased area rugs for my business from Burke Decor. Total cost $1427.00. The company repeatedly said the items were delayed or backordered. Until they emailed and said they could not fulfill the order on June 2024. Told me to click a link to fill out ACH information for a full refund. I submitted my information a few times, I never got a refund. I called and emailed numerous times. I then had my attorney write a letter- still no response. A year later, they still have my $1427.00, and no rugs. Attached is the credit card statement showing purchase and numerous emails outlining the communication. From headlines it looks like I am not the only one out of money from this company. I hope there can be some form of resolution. I'm a small business and that's a lot of money for me.

    • Initial Complaint

      Date:04/23/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order with Designer Rug (owned by Burke Decor) and paid with a credit card on 12/5/24. I have never received my order, only emails with delivery dates further and further out. I would still like my two counter stools delivered, but rather doubt they ever will be, so would like a refund.

    • Initial Complaint

      Date:04/22/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The transaction occurred on October 10th, 2023 for a total amount of $375. The return authorization was sent and I shipped the package same day. Burke Decor confirmed receipt of the return on 12/28/23 and promised a refund within 7-10 business days. Several subsequent communications with the retailer on 1/25/24, 2/22/24, 3/13/24, 6/7/24 and 11/13/24 all promised funds would be sent, never for them to materialize. Burke has the item and my money over 1.5 years later. My credit card company is unwilling to process a dispute to age of the transaction.

    • Initial Complaint

      Date:04/21/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      3/27/24 I placed an order for multiple furniture items for a total price of $2906 and have never received it. I eventually canceled the order after theygave me multiple delay, notices or radio silence and I never received the refund.

    • Initial Complaint

      Date:04/17/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I did not receive a $85 order or refund and I had $44 on a gift card that so can not use since their website is closed. So a total of $129 dollars.

    • Initial Complaint

      Date:04/15/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased some wallpaper on this company's site. It said In Stock when I purchased it. Right after my purchase it said 12-16 weeks delivery time. I called and emailed their customer service just to make sure that my order still was in stock as I needed the paper immeidately for a project and cannot wait 4 months. That was a week ago and I have had zero communication from the company whatsoever. Cancellation requested...still waiting to hear back. Worst webiste ever with absolutely zero customer service. Refund my money.

    • Initial Complaint

      Date:04/15/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a bed frame on January 19th, 2025. It is not April and the order has not been fulfilled. I asked the company for a refund and they said they would process the refund, but it never arrived back on my credit card. The company's customer service is now unresponsive. I would like my money back.

    • Initial Complaint

      Date:04/15/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered wallpaper from Burkedecor.com on 6/3/2024 in the amount was 2040.00 with an expected ship time of 1-3 weeks. On 6/29/24, they emailed me and said their printing machine was experiencing issues and my wallpaper wouldn’t ship for 2 months. They asked if I wanted to continue with the order or request a refund. I asked for the refund and I have been asking for it ever since. I still have not received the refund and it has been almost 1 year. The email chain is attached.

    • Initial Complaint

      Date:04/14/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Placed an order 8/23/2023. Received a partial fulfillment, with the rest scheduled to ship later. "Later" keeps being the response when I ask them the status. I've asked them to refund my money for the remaining items and they haven't done so. The last contact I received from them was March 2025.

    Burke Decor, LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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