Business Profile
Online Shopping
Snipes USAHeadquarters
This business is NOT BBB Accredited.
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Complaints
This profile includes complaints for Snipes USA's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 388 total complaints in the last 3 years.
- 65 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:12/20/2022
Type:Delivery IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
- Transaction date of 12/05/2022 - I spent $41.74 -Snipes USA provided a dirty/used shoe to me -I received my item on 12/10/2022, and have been reaching out to the company since then via email, chat, and phone, and I have not received a response yet.- Order number: *********** - Tracking number: ******************Business Response
Date: 12/27/2022
We have responded to this customer directly via their customer service request.Customer Answer
Date: 12/28/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*******************************Initial Complaint
Date:12/19/2022
Type:Customer Service IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I can't get ahold of anyone regarding multiples issues with my online order. I never received all my items. I received 1 single sandal and 2 pieces of clothing with stains. I just want to know how to get a refund without having to pay for return shipping costs since I received defective merchandise.Business Response
Date: 12/27/2022
We have reponded to this customer directly via the customer service request.Customer Answer
Date: 12/28/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***********************Initial Complaint
Date:12/16/2022
Type:Delivery IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 11/26/2022 I places an order on their website. When i received the order it was the wrong size. I reached out to them on via their website on 12/2/2022 and received a generic notification that they received my refund request and would be in contact with me. There has been no additional emails regarding the size error on their part. I also called the customer service number listed for them online on 12/9/2022 and could not speak to anyone. I was instructed to leave a message and someone would call me Back. Now here we are a week later and i have still heard nothing. All i want is my refund for the items i can not use.Business Response
Date: 12/27/2022
We have responded to this customer directly via their customer service request.Customer Answer
Date: 01/10/2023
I am satisfied with the response from the business. The link sent to me prior would not let me open it to respond on the website.Initial Complaint
Date:12/16/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered ****** socks and a pair of ****** shoes on December 3 2022 I received my order on December 14 2022 I opened the package and the socks were there I opened the ****** shoe box only to find one shoe sent several emails and left my phone number on customer service line but they have not returned any form of contactBusiness Response
Date: 12/27/2022
We have responded to this customer directly via their customer service request.Initial Complaint
Date:12/15/2022
Type:Delivery IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered a pair of sneakers for my son which were supposed to be in the amount of $39.94 (Order #***********. However, $145.95 was withdrawn from my account. I cannot get in touch with anyone. I've tried the customer service number provided on the site, sent emails, and reached out via social media, but to no avail. I actually stopped by my local Snipes where the staff was very friendly by the way and was told an email would be sent regarding my issue from their store account. They were very apologetic and I explained that my issue was not with them at all. The customer service for online orders is the absolute worse and this is sad because I have spent so much in the past with the company. It's not like I was a little over charged. I was way over charged.Business Response
Date: 12/16/2022
We have responded to this customer's service request.Initial Complaint
Date:12/15/2022
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 12/15/22 I ordered a pair of med black yellows and purple ****** ones my order was still pending so I asked to cancel my order because I know longer need the shoe I called 10x just to keep getting a message system saying they will call me back never did and I need this order cancel before they try and ship the shoes that I dont wontBusiness Response
Date: 12/16/2022
We have responded to this customer via their service request.Initial Complaint
Date:12/15/2022
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
*************** (PS) SAIL/SAFETY ORANGE-PSYCHIC BLUE SKU: ********** Qty: 1.0 Order was missing 4th pair of shoes now it’s “out of stock” I’m not a fan of companies taking my money when inventory is not fulfilled just to secure the sale and a few days before Christmas at that. I want a refund I spent a total of 325.00 the order is worth 80.00 that did not come. I would like help in rectifying this issue. An immediate refund is not much to ask for Christmas is around the corner and I can find a lot of other gifts for the amount of money I paid for an item that doesn’t currently exist.Business Response
Date: 01/11/2023
Your order was not completed and your authorization has been reversed.
When an order is placed with us, we place an authorization hold on your card and do not settle the charge until a product has shipped. Because your order had a cancelled itemyou were not charged, so there are not funds to return to you.
Please allow 1-3 days for the authorization reversal. If the charge persists we recommend contacting your bank.Initial Complaint
Date:12/13/2022
Type:Delivery IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Order number *********** still missing one item. Order placed on 11/22, label created on 11/25 but still not shipped. I don’t think it take weeks for *** to pick up packag. I send 3 emails and no reply. I try to call customer service so many times and it keep giving the message phone system issues.Business Response
Date: 12/14/2022
We have responded to this customer via their customer service request.Customer Answer
Date: 12/14/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***************Initial Complaint
Date:12/13/2022
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered a pair of ***** ******* 5s on Dec 8th from SnipesUSA thinking it's just like buying shoes from any shoe website like ****** ****, *****, etc. My order number is *********** by the way. So it has been 5 days and my order is still unfulfilled. So I wanted to cancel my order since it's taking too long to be fulfilled. I've emailed them twice from their website and have gotten no response. I've called their customer service number during business hours and also gotten no response. What kind of business are you guys even running? However, I did notice that the pending charge on my card has been removed but I can still see the order status. I want that ordered canceled if it hasn't been yet.Business Response
Date: 12/13/2022
This order has been canceled as requested.Customer Answer
Date: 12/13/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
****** ****Initial Complaint
Date:12/12/2022
Type:Order IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed order #*********** on December 3rd for size 6 Tasman Slipper Black, $100. The total transaction was $106. I received the order on December 7th and they both were listed as size 6 but one shoe was shorter than the other. I sent a note on Dec 8th to the company. No response but automatically assigned case #********. On December 9th, I responded to the email with pictures. No response. This morning, December 12th, I called the company. The message said they were helping other customers and asked me to enter my phone number but then said the system had issues and hung up. I called multiple times with the same response. I also sent a follow-up *2nd request* email and haven't yet received a response. I only want a response and an acceptable replacement - or a full refund. I truly appreciate any help you can provide! I did ****** first to see if this was a legitimate company because I had never heard of it.Business Response
Date: 12/12/2022
We have responded to this customer via their customer service request.Customer Answer
Date: 12/14/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Assuming I receive my refund, I am happy with the resolution. Thank you very much for your help! I don't think I would've received a response otherwise.
Regards,
*******************************
Snipes USA is NOT a BBB Accredited Business.
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