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Business Profile

Bank

PNC Financial Services Group, Inc.

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for PNC Financial Services Group, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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PNC Financial Services Group, Inc. has 2361 locations, listed below.

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    Customer Complaints Summary

    • 1,953 total complaints in the last 3 years.
    • 550 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/13/2025

      Type:Facilities Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      While using a non branch atm my money did not come out but was debited from my card. I called that atm and was told the transaction wouldnt post and would go back into my account. When it did not I called that atm back and was told that I needed to notify my bank. I called *** and went into the branch with the receipts showing where money did not come out. I was told to ask for a ***********************. Even with the receipts *** has denied those credits while telling me different times each call for when the credits would be available. Because the time has changed so often Im at a disadvantage with my landlord because I need to pay this bill. *** is giving me the run around

      Business Response

      Date: 03/18/2025

      March 19, 2025
      RE: Better Business Bureau Case Number ******** ******* ******
      Dear Better Business Bureau,
      PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced customer.
      We thank our customer for the chance to learn more about their experience and appreciate the
      opportunity to address any concerns.
      On March 18, 2025, we addressed this issue directly with the customer by telephone. To protect our
      customer's privacy, we cannot share further information concerning the details of our response. However,
      our customer may use their discretion in sharing our response directly with you.
      Please be assured that it is our goal to provide a high level of service to all our customers. Do not hesitate
      to let us know if we can assist further regarding this matter.
      Sincerely,
      ******** *.
      Executive Client Relations
      PNC Reference Number ************

      Customer Answer

      Date: 03/18/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

       
      Regards,

      ******* ******

    • Initial Complaint

      Date:03/13/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Double charge for rent transaction have proved the transaction was only supposed to be charged once I also have two accounts both have been blocked ,but transaction was only listed on, One of the accounts was the one that had the transaction. The other account did not ,and my depositing check is supposed to come tomorrow and it is in jeopardy of being taken even though I have provided them with the company name and they have the means to be able to contact them themselves and they have not done so, so I am reaching out to the Better Business Bureau to assist me to get my account restored.

      Business Response

      Date: 04/02/2025

      April 2, 2025
      RE: Better Business Bureau Case Number ******** ****** *********
      Dear Better Business Bureau,
      PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced customer.
      We thank our customer for the chance to learn more about their experience and appreciate the
      opportunity to address any concerns.
      On March 18, 2025, we addressed this issue directly with the customer by telephone. To protect our
      customer's privacy, we cannot share further information concerning the details of our response. However,
      our customer may use their discretion in sharing the details with you.
      Please be assured that it is our goal to provide a high level of service to all our customers. Do not hesitate
      to let us know if we can assist further regarding this matter.
      Sincerely,
      ******** *.
      Executive Client Relations
      PNC Reference Number ************

    • Initial Complaint

      Date:03/13/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Someone accessed my debit card information and stole money from my bank account. I spoke with *** fraud **** and was told I could not dispute the charges as they are still pending. I explained that online banking balance shows the money is gone and I do not have enough to pay my mortgage now. I was still told I could not dispute as charges are pending. This is unacceptable. I am going to incur a late fee on my mortgage due to this.

      Business Response

      Date: 04/03/2025

      April 3, 2025
      RE: Better Business Bureau Case Number ******** **** *********
      Dear Better Business Bureau,
      PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced customer.
      We thank our customer for the chance to learn more about their experience and appreciate the
      opportunity to address any concerns.
      PNC Bank, N.A. attempted to contact **** ********* on March 14, 2025 and March 19, 2025, via phone
      and email to discuss our research of their complaint and we have not received a response. ***
      welcomes the opportunity to discuss the customers concerns and have provided the customer with our
      direct contact information. We will work directly with our customer if they contact us.
      Please be assured that it is our goal to provide a high level of service to all our customers. Do not hesitate
      to let us know if we can assist further regarding this matter.
      Sincerely,
      **** *.
      Executive Client Relations
      PNC Reference Number ************

    • Initial Complaint

      Date:03/12/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      *** authorized a payment from my checking account to go to my credit account and are saying that someone authorized it over the phone. They will not give me info on who or what phone number authorized this. Because nobody did authorize this payment because of the fact it would over draft the account. So they(pnc) stole ******from account to put towards cc account which over drafted the account and now we are also getting charged over draft fees

      Business Response

      Date: 03/18/2025

      March 18, 2024
      RE: Better Business Bureau Case Number ******** **** ******
      Dear Better Business Bureau,
      PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We
      thank our client for the chance to learn more about their experience and appreciate the opportunity to
      address any concerns.
      Our client brought this matter to our attention through another channel, and a member of the Executive
      Client Relations team at *** already resolved the concern. A final formal written response will be
      provided to our client by May 9, 2025. Our clients experience is top priority. We spoke to our
      client on March 14, 2025, to address the matter promptly. To protect our clients privacy, we cannot share
      further information concerning the details of our response. However, our client may use their discretion in
      sharing our response directly with you.
      Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
      let us know if we can assist further regarding this matter.
      Sincerely,
      ***** *.
      Executive Client Relations
      PNC Reference Number ************

    • Initial Complaint

      Date:03/10/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I Went To Cash My Settlement Check On February 24th And Its Been 2-3 Weeks My Money Is Still On Hold And I Want My Check Refunded To Me

      Business Response

      Date: 03/17/2025

      March 17, 2025
      RE: Better Business Bureau Case Number ******** ****** ****
      Dear Better Business Bureau,
      PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We
      thank our client for the chance to learn more about their experience and appreciate the opportunity to
      address any concerns.
      *** attempted to contact our client on March 11, 13 and 17 via phone and email to discuss our research
      of their complaint and we have not received a response. *** welcomes the opportunity to discuss the
      clients concerns and have provided the client with our direct contact information. We will work directly
      with our client if they contact us.
      Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
      let us know if we can assist further regarding this matter.
      Sincerely,
      ***** *.
      Executive Client Relations
      PNC Reference Number ************

    • Initial Complaint

      Date:03/07/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      At the ********************************************************************************** of ***, the *** machine disbursed $50 bills totaling $650. I wanted $20 bills . ****** ******* heard me say $650, watched me count out the $50 bills, then tried to tell me it was $550. In other words she appears to have knowingly tried to short me $100 cash. This was about 4:40pm today Friday March 7. I think her supervisor should be made aware.

      Business Response

      Date: 04/03/2025

      April 3, 2025
      RE: Better Business Bureau Case Number ******** ***** Rovno
      Dear Better Business Bureau,
      PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced customer.
      We thank our customer for the chance to learn more about their experience and appreciate the
      opportunity to address any concerns.
      On March 27, 2025, we addressed this issue directly with the customer by telephone. To protect our
      customer's privacy, we cannot share further information concerning the details of our response. However,
      our customer may use their discretion in sharing the details with you.
      Please be assured that it is our goal to provide a high level of service to all our customers. Do not hesitate
      to let us know if we can assist further regarding this matter.
      Sincerely,
      ******** *.
      Executive Client Relations
      PNC Reference Number ************

    • Initial Complaint

      Date:03/07/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid for EX pass trough a text message I paid almost ***** for the one and like ***** for the second. *** has denied me 3 times saying not fraud even though it's been on TV saying don't pay through text. Spoke with EZ pass they said for *** to contact them so they can confirm and pnc never did

      Business Response

      Date: 03/14/2025

      March 14, 2025
      RE: Better Business Bureau Case Number ********- ******* ******
      Dear Better Business Bureau,
      PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We
      thank our client for the chance to learn more about their experience and appreciate the opportunity to
      address any concerns.
      PNC Bank attempted to contact our client on March 10 and March 14, 2025, via phone, to discuss our
      research of their complaint and we have not received a response. *** welcomes the opportunity to
      discuss the clients concerns and have provided the client with our direct contact information. We will work
      directly with our client if they contact us.
      Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
      let us know if we can assist further regarding this matter.
      Sincerely,
      **** *.
      Executive Client Relations
      PNC Reference Number ************

    • Initial Complaint

      Date:03/07/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The keep taking my money over overdraft fees, theyre taking money ghost it be like I get my S.S check on the 3rd of each month but one time came and it was $833 they I look again its $733 they took $100 in January so now the said Im overdraft $448 .00 on the 3/7/2025 its shouldve been.i need in the 7 years I have been with this bank overdraft that amount. They keep taking my money. To make things bad is I been having money in my account at the times this happens they need to be an investigation with them Please!

      Business Response

      Date: 03/10/2025

      March 10, 2025
      RE: Better Business Bureau Case Number ******** ******** ******
      Dear Better Business Bureau,
      PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We
      thank our client for the chance to learn more about their experience and appreciate the opportunity to
      address any concerns.
      On March 10, 2025, we addressed this issue directly with the client by telephone. To protect our client's
      privacy, we cannot share further information concerning the details of our response. However, our client
      may use their discretion in sharing our response directly with you.
      Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
      let us know if we can assist further regarding this matter.
      ******** *.
      Executive Client Relations
      PNC Reference Number ************

    • Initial Complaint

      Date:03/06/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchase 2019 ******** Escalade from a dealer they got me financed through a PNC Bank financial after I paid off the car now they do not have title for the vehicle they want me to go to DMV stop my work and do their work to provide me a title my understanding is their responsibility after the financial paid in good faith they have to provide me the title for the vehicle and they refuse to do so

      Business Response

      Date: 03/07/2025

      March 7, 2025

      RE: Better Business Bureau Case Number ******** **** ********

      Dear Better Business Bureau,

      PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We
      thank our client for the chance to learn more about their experience and appreciate the opportunity to
      address any concerns.

      On March 7, 2025, we addressed this issue directly with the client by phone. To protect our clients
      privacy, we cannot share further information concerning the details of our response. However, our client
      may use their discretion in sharing our response directly with you.

      Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
      let us know if we can assist further regarding this matter.

      Sincerely,

      Twinkle Q.
      Executive Client Relations
      PNC Reference Number 225065795360

      Customer Answer

      Date: 03/07/2025


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      **** ********

      Customer Answer

      Date: 03/13/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

      Good afternoon ********
      I want to thank you for accepting my phone call regard PNC Bank financial complaint I have a drawn against them as I explained they mislead you in every way, that they communicate with me and I explained to them I'll report them to better Business bureau they didn't care I do not recommend this Bank for anyone to do loan or finance they fail responsibility to fulfill their duty to the clients I will never do business with PNC Bank financial. Thank you for all your understanding


      Regards,

      **** ********

    • Initial Complaint

      Date:03/05/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      PNC Bank notified me of an overpayment from Escrow on our Mortgage. They told me that my next mortgage payment would be adjusted giving this overpayment of $156.30 ( on March 1, 2025. But when the March 1 payment came due the credit was not there. I had to pay the full mortgage payment. I can't get anyone to answer my questions on where the adjustment from Escrow went. I just want someone to explain where the over payment went.

      Business Response

      Date: 03/26/2025

      March 26, 2025
      RE: Better Business Bureau Case Number ******** ***** ******
      Dear Better Business Bureau,
      PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We
      thank our client for the chance to learn more about their experience and appreciate the opportunity to
      address any concerns.
      *** attempted to contact our client on March 14, 17, and 26, 2025, via phone and email to discuss our
      research of their complaint and we have not received a response. *** welcomes the opportunity to
      discuss the clients concerns and have provided the client with our direct contact information. We will work
      directly with our client if they contact us.
      Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
      let us know if we can assist further regarding this matter.
      Sincerely,
      ***** *.
      Executive Client Relations
      PNC Reference Number ************

      Customer Answer

      Date: 03/27/2025


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      ***** ******

    PNC Financial Services Group, Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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