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Business Profile

Bank

PNC Financial Services Group, Inc.

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for PNC Financial Services Group, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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PNC Financial Services Group, Inc. has 2361 locations, listed below.

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    Customer Complaints Summary

    • 1,953 total complaints in the last 3 years.
    • 550 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/04/2025

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 1/20/2025 I opened a dispute over a fraudulent charge for $20.95 against *********** for an order I didnt receive. *** said it didnt clear even with proof. Then a couple weeks later I called due to my card being charged unauthorized on 3/1/2025 and *** stated they opened a claim to have the $98 charge reversed. I called PNC today (3/4/2025) and asked why the $98 charge was still there to be informed that it was never filed correctly. Now Ive been illegally charged for a disputed charge, when told my card was canceled and the fraudulent charges reversed and they werent, and to add more to it there is a charge from *** stating balance transfer of $43.33 but no explanation of what the charge is from. When the card was supposedly turned off and canceled there were 2 pending charges. One for $146 and the $98 disputed fraudulent charge. *** is offering no transparency, violating PNC policies, and intensifying the abuse and trauma being caused to me the customer (victim). As I told *** I have no faith and dont feel safe and secure when PNC is aiding in the trauma and abuse. I should secure when contacting *** which is their policy instead *** continuously makes it worse.

      Business Response

      Date: 03/19/2025

      March 19, 2025
      RE: Better Business Bureau Case Number ******** ***** *****
      Dear Better Business Bureau,
      PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We
      thank our client for the chance to learn more about their experience and appreciate the opportunity to
      address any concerns.
      On March *******, we addressed this issue directly with the client by phone. To protect our clients
      privacy, we cannot share further information concerning the details of our response. However, our client
      may use their discretion in sharing our response directly with you.
      Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
      let us know if we can assist further regarding this matter.
      Sincerely,
      **** *.
      Executive Client Relations
      PNC Reference Number ************

      Customer Answer

      Date: 03/19/2025


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      ***** *****

    • Initial Complaint

      Date:03/04/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was charged a $15.00 about balance requirements, I called the *********************, in **********, **. I never recieved a call back, I went there physically to speak with an associate, they told me I need an appointment. when I tried to make an appointment ,I was told," we will call you to set up a time"....again no call.I am Veitnamese woman ,currently be treated for cancer with radiation treatments so going out is very difficult for me. If I made that trip, I felt I was entitled to a sit down with an associate.

      Business Response

      Date: 03/10/2025

      March 10,2025
      RE: Better Business Bureau Case Number ******** **** ***** ****
      Dear Better Business Bureau,
      PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We
      thank our client for the chance to learn more about their experience and appreciate the opportunity to
      address any concerns.
      On March 5, 2025, we addressed this issue directly with the client by telephone. To protect our client's
      privacy, we cannot share further information concerning the details of our response. However, our client
      may use their discretion in sharing our response directly with you.
      Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
      let us know if we can assist further regarding this matter.
      Sincerely,
      ******** *.
      Executive Client Relations
      PNC Reference Number ************

    • Initial Complaint

      Date:03/04/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      PNC Mortgage has been the holder of my mortgage since the purchase of my home in 2012. Since then, I have had significant issues with their service multiple times. This time last year I was unable to access any of my Tax information, called their ******************************** and never heard a word back. Nothing done after days of calling and complaining about account access.Yesterday we had the same issue again. I contact *** repeatedly about not having access to my account to pay this years escrow in advance. 5 hours and 3 supervisors later, and they cannot provide account access to make the payment, and they refuse to provide a way to make the payment. Further, they told me they are "testing a new authentication system" and they are unable to "validate" my account in order to provide support in accessing the site, and they demand I provide a pin code, but it doesn't text my cell phone, it tried to call, and with 2 calls on the line, I am told that putting the line on hold is a violation of their security. Then fix it...

      Business Response

      Date: 03/19/2025

      March 19, 2025

      RE: Better Business Bureau Case Number ******** ******** ******
      Dear Better Business Bureau,

      PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We
      thank our client for the chance to learn more about their experience and appreciate the opportunity to
      address any concerns.

      On March 7, 2025, we addressed this issue directly with the client by phone. To protect our clients
      privacy, we cannot share further information concerning the details of our response. However, our client
      may use their discretion in sharing our response directly with you.

      Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
      let us know if we can assist further regarding this matter.

      Sincerely,
      Twinkle Q.
      Executive Client Relations

      PNC Reference Number 225064704311

    • Initial Complaint

      Date:03/04/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My account was compromised approximately 75 times of not more with repeated charges against it with Zero fraud intervention. Most of the charges were $200, over and over and over with not one fraud notification alert. I am not sure that *** even has a fraud department to be honest. We have filed a dispute but yet to hear anything from this alleged fraud department. I have not received $1 dollar back as well. I am owed $16,029.29 from *** back into my account as the ,money is insured. It's now been 72hrs and no one has even reached back out to discuss this gross negligence of fraud. I want my $16,029.29 back as soon as possible. If this were my other financial institution I would have already had the money back, in fact, it would have never gotten this far as the second $200 stolen from my account would have alerted their fraud team and they would hav e reached out to me to verify it is a legitimate charge. Not PNC, they let 75 transactions go without one look. This is beyond ridiculous.

      Business Response

      Date: 03/11/2025

      March 11, 2025
      RE: Better Business Bureau Case Number ******** ***** ********
      Dear Better Business Bureau,
      PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We
      thank our client for the chance to learn more about their experience and appreciate the opportunity to
      address any concerns.
      On March 7, 2025, we addressed this issue directly with the client by phone. To protect our client's
      privacy, we cannot share further information concerning the details of our response. However, our client
      may use their discretion in sharing our response directly with you.
      Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
      let us know if we can assist further regarding this matter.
      Sincerely,
      ***** *.
      Executive Client Relations
      PNC Reference Number ************

      Customer Answer

      Date: 03/11/2025


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  However, *** needs to make changes to their fraud department as having over 70 fraudulent transactions on my account go unnoticed is completely unacceptable. 
       

      Regards,

      ***** ********

    • Initial Complaint

      Date:03/04/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear PNC, My name is **** ******* ** and I have a checking account with you with the account number **********. I am seeking assistance with 2 claims that I had submitted in dispute from the past several weeks. I have not received any letters to my home address at all in regards to either claim and I have valid proof and am awaiting instruction so that these can be tackled. I come from a prior bank who would issue temporary credits, and/or send letters requesting documentation within 7 days. This appears not to be the case with PNC and I am afraid it's enough cause for me to change banks with how much my debit card is used for purchases if I cannot be protected at all as a buyer. The first claim I submitted that I am needing further assistance with involves the charge from ************** Statesville ** for $53.00 dates February 4, 2025. The summary of this claim was that my wife and I had entered this facility in effort to purchase and received a spa treatment. After providing payment and my wife looking around, we had a change of heart and decided we did not want to stay, based on the conditions and full services provided, quality. Before any services rendered, we cancelled and the employee agreed to refund us the $53.00. it has been a month, the refund never arrived. The company has since been closed down, they were shut by law enforcement. They cannot be contacted by phone or in-person any longer. However, I need my refund.The next claim involves the charge of ****** from ****** Temu dated February 27, 2025. The basis of this claim are that a kids motorcycle was purchased from an international seller on the **** website. A defective product arrived, broken and damaged beyond repair. The box also had shipping damage. The product had broken weld, twisted front forks, gas residue in the tank proving it was in fact used and exposed electrical wires in the front, posing a hazard. Photos were provided and Temu acknowledged. Refusing refund?!

      Business Response

      Date: 03/12/2025

      March 12, 2025
      RE: Better Business Bureau Case Number ******** **** ******* Jr
      Dear Better Business Bureau,
      PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We
      thank our client for the chance to learn more about their experience and appreciate the opportunity to
      address any concerns.
      *** attempted to contact our client on March 6, 10 and 12, 2025, via phone and email to discuss our
      research of their complaint and we have not received a response. *** welcomes the opportunity to
      discuss the clients concerns and have provided the client with our direct contact information. We will work
      directly with our client if they contact us.
      Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
      let us know if we can assist further regarding this matter.
      Sincerely,
      ***** *.
      Executive Client Relations
      PNC Reference Number ************

    • Initial Complaint

      Date:03/04/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is my formal request to address and resolve the unauthorized accounts that are currently listed on my credit report. These inaccurate entries have significantly impacted my FICO score, leading to a noticeable decline that has caused challenges in maintaining my financial standing. I am reaching out to your office with great urgency and respectfully requesting your assistance in rectifying this matter. PNC BANK ACCOUNT no.: ************ DATE OPEN: 10/01/2017 BALANCE: $0.00

      Business Response

      Date: 03/13/2025

      March 13, 2025
      RE: Better Business Bureau Case Number ******** ****** **********
      Dear Better Business Bureau,
      PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We
      thank our client for the chance to learn more about their experience and appreciate the opportunity to
      address any concerns.
      PNC Bank attempted to contact our client on March 3, and March 6, 2025, via phone, to discuss our
      research of their complaint and we have not received a response. *** welcomes the opportunity to
      discuss the clients concerns and have provided the client with our direct contact information. We will work
      directly with our client if they contact us.
      Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
      let us know if we can assist further regarding this matter.
      Sincerely,
      **** *.
      Executive Client Relations
      PNC Reference Number ************

    • Initial Complaint

      Date:03/04/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Given that the account has been settled in full and PNC Bank has acknowledged this, I am requesting that the reporting of this account be updated to reflect the accurate status on my credit report. Specifically, I am asking that any negative remarks or references to the outstanding balance be removed, as the account is no longer in dispute and has been paid as agreed.

      Business Response

      Date: 03/14/2025

      March 14, 2025
      RE: Better Business Bureau Case Number ******** ******** *******
      Dear Better Business Bureau,
      PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We
      thank our client for the chance to learn more about their experience and appreciate the opportunity to
      address any concerns.
      On March 13, 2025, we addressed this issue directly with the client by phone. To protect our client's
      privacy, we cannot share further information concerning the details of our response. However, our client
      may use their discretion in sharing our response directly with you.
      Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
      let us know if we can assist further regarding this matter.
      Sincerely,
      ******** *.
      Executive Client Relations
      PNC Reference Number ************

    • Initial Complaint

      Date:03/03/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Please be advised that i have been s customer of PNC , both business and personal for over 50 years. I am a disabled veteran and my disability check was deposited on 2/28/25 in the amount of $1441. The same night i made a mortgage payment of $685.On 3/3/2025. *** charged me a $35 return fee and i was also charged $35 for the company *** returned the check on that was a good check. In addition i have a low cash mode feature on my PNC checking account. A feature that gives you 24 hours to deposit the funds. I was never notified by *** low cash mode to deposit funds within 24 hours. Absolutely NO corispondance from *** that my account would be overdrawn. Only that the $685 check was paid and there were no issues until 3/3/25 when *** decided to take it upon them selfs and reverse my mortgage check and cost me $70 in fees and humiliation.

      Business Response

      Date: 03/19/2025

      March 19, 2025
      RE: Better Business Bureau Case Number ******** ******* *******
      Dear Better Business Bureau,
      PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We
      thank our client for the chance to learn more about their experience and appreciate the opportunity to
      address any concerns.
      On March 13, 2025, we addressed this issue directly with the client by phone. To protect our clients
      privacy, we cannot share further information concerning the details of our response. However, our client
      may use their discretion in sharing our response directly with you.
      Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
      let us know if we can assist further regarding this matter.
      Sincerely,
      **** *.
      Executive Client Relations
      PNC Reference Number ************

      Customer Answer

      Date: 03/19/2025


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to PNC.

      Regards,

      ******* *******

    • Initial Complaint

      Date:03/03/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to pick up my new debit card on February 28th because *** had failed to send me one in the mail despite my debit card expiring that same month. While I was at the bank, ****** (I do not know her last name) asked me if I would like to apply for a credit card two separate times, I politely declined both times. Two hours after leaving the bank with my new debit card, having signed nothing or consented to anything other than receiving my new debit card; I received a phone call saying that I was "accidentally" signed up for a credit card. I have received no resolution to this issue and have been brushed off when I have asked for documentation regarding this card created in my name and without my consent. *** has run my credit, thus lowering my credit score, and signed me up for a credit card without my request or consent and I demand a swift resolution to this issue, as well as accountability from the offenders.

      Business Response

      Date: 03/05/2025

      March 5, 2025
      RE: Better Business Bureau Case Number ******** Caileigh R Bump
      Dear Better Business Bureau,
      PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We
      thank our client for the chance to learn more about their experience and appreciate the opportunity to
      address any concerns.
      Our valued client brought this matter to our attention through another channel, and a member of the
      Executive Client Relations team at *** is already working to resolve the concern. Our clients experience
      is a top priority. We contacted the client on March 4, 2025, and will continue working directly with our
      client to address the matter promptly. A final formal written response will be provided to our client no later
      than May 2, 2025. To protect our clients privacy, we cannot share further information concerning the
      details of our response. However, our client may use their discretion in sharing our response directly with
      you.
      Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
      let us know if we can assist further regarding this matter.
      Sincerely,
      Gellie H.
      Executive Client Relations
      PNC Reference Number ************

    • Initial Complaint

      Date:03/03/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I deposit my pay check at PNC Bank on 2/22/2025 at 10 am and haven't got my out yet and this Monday the 24th and never have been through this since I open this account and they will not say really why it it hasn't cleared and telling me different times when my check clears and have borrow money because I can't get my own money

      Business Response

      Date: 03/10/2025

      March 10, 2025
      RE: Better Business Bureau Case Number ******** **** ****
      Dear Better Business Bureau,
      PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We
      thank our client for the chance to learn more about their experience and appreciate the opportunity to
      address any concerns.
      *** attempted to contact our client on March 4, 6 and 10 via phone and email to discuss our research of
      their complaint and we have not received a response. *** welcomes the opportunity to discuss the
      clients concerns and have provided the client with our direct contact information. We will work directly
      with our client if they contact us.
      Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
      let us know if we can assist further regarding this matter.
      Sincerely,
      ***** *.
      Executive Client Relations
      PNC Reference Number ************

    PNC Financial Services Group, Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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