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Business Profile

Party Supplies

Best Price Favors

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Party Supplies.

Complaints

Customer Complaints Summary

  • 47 total complaints in the last 3 years.
  • 6 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/08/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased 100 personalized shot glasses for my wedding on January 20. My wedding is June 7 so I said I wouldn't need them until March 1st. Giving them plenty of time to complete and ship. Before charging my card they had approve a proof, which I did on january 22nd. On February 6 i got an email saying my order was complete. I had not received anything from this email. So on March 9 I emailed asking if they were complete. They responded by saying they were out of stock in the glasses I requested and were going to look into it and would refund me by the next week if they couldn't ship the glasses I wanted. I didnt hear or receive anything. So I emailed on the 24th of March and said I would like my refund. They said they would refund me which would take 4 to 10 days. I waited the 10 days and did not receive a refund. So I emailed again April 4 saying I had not received it. They replied that same day saying they didn't know what happened but would email within the next week.

    Business Response

    Date: 04/23/2025

    Please reply to our message to get this resolved to your satisfaction. Sorry for any inconvenience this might have caused. Thanks,

  • Initial Complaint

    Date:03/26/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed an order never received confirmation or proof as promised I have email 2 times status of order for proof with no reposonse

    Customer Answer

    Date: 03/27/2025

    Email #1:

    i have heard from the business and would like to cancel complaint. thank you for your assitance 

    -----------------------------------------------------------------------------

    Email #2


    this company was very unprofessional demanding i send them proof i emailed them and proof i cancelled complaint with you. they have my credit card information and they wer rude stating this is not how u start a business relationship. it took me to complain to you for them to answer me. very very unprofessional. i just cancelled order with them .

     

  • Initial Complaint

    Date:03/18/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 1/22/25 I placed an order (#********) for 35 customized shot glasses for a birthday event. It was promised to be delivered by 2/14/25 from BestPriceFavors.com.1/27/25 my credit card was charged $53.05.1/28/25 UPS#1ZX78R670390315331 was created **** doesnt have possession of the package yet. Estimated delivery date will be available as soon as we get the package." The tracking number still displays this message as of 3/18/25 on **** site.On 2/12/25 I contacted them stating there has been no movement, and they said they would try to replace it and refund if necessary.On 2/19/25 I requested a refund and they confirmed it was issued later that day.On 2/27/25 I emailed them stating I had not received it and they said, "I am checking to find out what happened here and will get funds in your account in a few business days."On 3/4/25 I requested an update on the refund I did not receive.On 3/5/25 they said, "Funds have left our account, it will be in your account any day now."On 3/13/25 I emailed them again venting my frustrations. I have not heard from them nor have I received the refund.After finding several similar reviews online about this company it's amazing how this scam of a website is still up and running.

    Business Response

    Date: 03/30/2025

    We received confirmation from customer they have received the refund deposited in their account. Sorry for any inconvenience this may have caused.

    Customer Answer

    Date: 03/31/2025


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    ******* *****

  • Initial Complaint

    Date:03/14/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed an order for 155 custom towels through Best Price Favors with a promised delivery date of February 1st 2025. I still do not have my order and my emails are no longer being replied to. I was originally told my order got lost, there was a problem with their supplier, they would be delivered the following week, etc. but now I believe I am just being scammed. At this point, I just want a refund for my entire order. I wish I never ordered through them to begin with - total scam.

    Business Response

    Date: 03/25/2025

    Order has been delivered as per your discussion with our Manager over the phone ****************************************************************************************************************

    Sorry for any inconvenience this might have caused.

    Thanks,

    Customer Answer

    Date: 03/30/2025


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    **** ********

  • Initial Complaint

    Date:12/05/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order was placed on June 19th. The company has not responded to email messages. I would ideally like the product before my wedding date arrives, but if they are just going to string this along and looking at BBB reviews they have issues before I just want to try and get a refund. They have stopped responding to emails. I ordered 200 towels and it cost $333.38.

    Business Response

    Date: 12/15/2024

    Towels have been delivered as per discussion our Manager had with you and your parents over the phone **************************************************************************************************************** Thanks,

  • Initial Complaint

    Date:05/16/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with Best price favors and never received any confirmation that my order was shipped. I have been reaching out to the company and no response.

    Business Response

    Date: 05/16/2024

    We have replied to your message and explained what happened to our shipment that caused this issue. Since you posted this complaint, order has been refunded without any further delay. Funds will be in your account in 2-3 business days. We are sorry for any inconvenience this may have caused.

  • Initial Complaint

    Date:12/16/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order, order * ********* on 11/15/23. I have not heard anything from the company at all. I sent a follow up email on 11/21/23, just to get an update. On 12/2/23, I sent another email to cancel my order and issue a refund. As of today, 12/15/23, I still have not heard anything from the company. When I try to log into my account, I get a web error.

    Business Response

    Date: 12/27/2023

    Check your bank account first to make sure you paid anyone before jumping on the bandwagon and posting nonsense online. We never billed your card and this order was cancelled due to stock issue.

  • Initial Complaint

    Date:10/01/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed order on 5/17/23 to be delivered no later than 10/10/23 for 125 wedding towels never got an email or cancelation or anything and it is now 12 days till my wedding and I have to figure something else out

  • Initial Complaint

    Date:08/23/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed 2 orders with this company. Kept being promised delivery and never received products. I requested that they please cancel my orders. They sent email confirming orders were cancelled and they would issue a refund. Never received my money back and have attempted to contact them several times since with no response.

  • Initial Complaint

    Date:08/23/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed an order with them in April for a delivery in July. Emailed on July 31 and was told the order should’ve been delivered but that they didn’t have the stock to send a rush order and they would just cancel the order and issue a refund. I still have not received my refund and they are ignoring all communication from me. I spent 261 dollars on wedding favors and they just scammed me.

Best Price Favors is NOT a BBB Accredited Business.

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