Reviews

This profile includes reviews for Greystar's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Greystar

  465 Meeting St # 500 Charleston, SC 29403-4832

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  Lantera at Boston Landing

  125 Guest St Brighton, MA 02135-2073

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  Miscela

  485 Foley St Somerville, MA 02145-1266

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  The Nines at Kierland

  15440 North 71st St Scottsdale, AZ 85254-5363

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  Greystar

  1408 N Central Ave Avondale, AZ 85323

Review Details

• Review fromSrp J

  Date: 08/02/2025

  1 star
  RUN away from this place. The management team (if you can call it that) is the most unprofessional, lazy, careless, argumentative and incompetent team I've ever dealt with in any matter. Greystar has a special ability and reputation for finding the worst in people to hire for some reason. It's almost as if they seek out a certain type of manager to hire to make any interaction or experience you have with them extra aggravating. Good luck getting any sort of response to them, except for public complaints maybe.

• Review fromMichael G

  Date: 08/02/2025

  1 star
  Would do minus tens stars if possible. Less than two months since Greystar took over handling rent payments and nothing but a nightmare. Not sure why they are being used when I find only horror stories.

• Review fromIris K

  Date: 08/01/2025

  1 star
  Avoid Greystar at all costs!!! I’m in one of their properties in Katy, and they say it’s a new building, but everything’s made of cheap cheap materials. There’s mold, bugs, and the elevators break down constantly (I even got trapped in it once, and have heard more than two neighbors being trapped in one as well!!!). One of the parking gates never opens so there’s basically only ONE entrance to the whole apartment complex. There are unauthorized cars without permits overcrowding the parking lot. I just can’t wait for my lease to end, but then I’m also concerned that they might try to rob me of my security deposit, since that’s what I’ve been seeing on ******. JUST STAY AWAY FROM ANY PROPERTIES MANAGED BY GREYSTAR.

• Review fromChristy C

  Date: 08/01/2025

  1 star
  Horrible new Management! It’s sad that they take advantage of college kids and lie to cover their own asses. Do yourself a favor and find somewhere else to live. They are not worth the time or energy. Disgraceful to say the least!

• Review fromDaniel D

  Date: 07/29/2025

  1 star
  I had no issues during my lease at Colton Apartments — the unit was clean, the complex was maintained, and the staff were generally kind and professional. I paid every bill, left the apartment in good condition, and moved out with a $0 balance- and that's the issue.
  Despite clear proof that I owed nothing, Greystar/Colton sent a false $661 debt to collections through IQ Data. This was a known software error on their end (confirmed by their own leasing agent), that was not double checked yet they still reported it to credit bureaus. I disputed it multiple times and even paid the portion related to cleaning fees just to protect my credit, but they still furnished false data. My FICO score dropped 65 points, and as an attorney ( I am licensed in Arizona 038942, and Missouri 68597), this put my professional license at risk. It also caused me extreme emotional stress — I ended up in the emergency room with a stress-triggered condition.
  I disputed to three agencies and the first one was denied; though after appeal I eventually had it resolved months later. The apartment eventually fixed the other two agencies (several months later) after numerous calls and writing demand letters for legal action, which is currently pending.
  This is reckless and harmful behavior by a massive property management company that should know better — and it could be affecting hundreds or thousands of other tenants without their knowledge. Until Greystar addresses this systemic issue and stops destroying tenants’ credit over errors they won’t fix without threats from an attorney (myself) I cannot recommend this property — or any property managed by them.
  My concern is people who are less knowledgable about their rights, being cheated out of wrongly collected rent, and what appears to be unethical behavior by the law firm they employ.
  Protect your credit and do not rent with Greystar.

• Review fromLuke T

  Date: 07/27/2025

  1 star
  The complex (Alpine Ten55, Celina, TX) continues at a steady decline. Upon moving here in December of 2024 we were pleased with management and upkeep. Unfortunately, since the new management company has taken over there have been a barrage of issues, and the latest reviews reflect it. They’ve discontinued service providers for basic upkeep and cleaning. Upon bringing my complaints to the front desk this evening, such as the lack of cleanliness that was once a part of this complex has become nonexistent. The bugs and dirt that has overtaken the halls is completely unacceptable. However, while management neglects the upkeep of the property, they are becoming obsessive over minor infractions by the tenants. While they remove the onus of expectations from themselves they point fingers at the occupants. Upon approaching staff today concerning the lowered standards, we were greeted with a nonchalant attitude and pure rudeness and disrespect. The staff member made it clear that he had no care to hear our complaints, he also snarked that we should pick up their slack. It is apparent that the management and staff are not concerned with the wellbeing and living conditions of their tenants. At the least, tenants should be respected and treated accordingly. If you’re looking for basic expectations while paying inflated rent prices, this is not the place to be.

• Review fromSaphira S

  Date: 07/27/2025

  1 star
  They have treated me so horribly here.
  They Put a $75 fee on my account for a dollar that was bounced back from my bank even though I PAID my rent early. And they blocked me from paying online for a dollar that was bounced back ONE TIME. I have to now take my time and get a money order from store. This place is horrible! I’ve reached out multiple times. The MANAGERS ARE NOT willing to help you out.
  Also the complex is very ghetto and loud with a lot of low income people and families . The pool is loud where people will bring there ten kids at night! The complex is getting dirty .
  Also They don’t respond to maintenance requests . I have to ask 3 times.
  DO NOT LIVE at the Briscoe. I warn you!
  I chose the Briscoe because as a school TEACHER for the state of Texas I don’t make a lot of money and it was affordable and super cute and modern. But a bad choice! DO NOT LIVE here! And there’s a homeless guy that walks a complex as well . Dangerous, ghetto and unfair mistreatment

• Review fromSusan S

  Date: 07/19/2025

  1 star
  This complex has proven to use bait and switch tactics. They have promised a heated pool (nonexistent) to get a signature on a lease. They promised me a signing incentive (6 weeks free and all administrative costs reimbursed upon signing which they never delivered. I was at fault for not looking at my lease at the time I got my keys but they were days late in supplying my apartment and my car and son were outside waiting to be unpacked. I notified RKF (the property management company at the time) within 10 days of residing but received no answer. I contacted Greystar within a week of them taking over the complex but was told there was nothing in writing. The complex has an abundance of pot smoking, dog urine odors and dirty carpets. The amenities are often unavailable. Not only did they not honor the signing promotions at all but it is nearly impossible to get out of the lease. They are so empty (people are leaving in droves) they keep tacking on fee after fee. They told me I would have to pay an additional month but then added hundreds of dollars of fees. Again I receive another month's bill for almost twice my rent. Although it was agreed the lease was up. They say they are escalating issues but you never hear from them. They patronize the guests and take no accountability for everything that breaks; hot tub, pool, equipment in the gym, flooding, etc. It is a TERRIBLE complex with an even worse management company.There are other apartment complexes so please take the time to look at them and stay away from this complex.

• Review fromBRELYN W

  Date: 07/16/2025

  1 star
  I was forced to move out on May 31st due to an ongoing roach infestation that management failed to properly address. Roaches were coming through the vents, wall sockets, and infesting the kitchen, making the apartment unlivable. Despite bringing this issue to the office multiple times, the Community Manager claimed there was “nothing she could do.” She claims she tried to fire Massey (the pest control company), but instead they just assigned a new technician.
  During one visit, the pest technician actually recommended I put boric acid inside the walls myself, which is completely unprofessional. The front office knew the issue was coming from my upstairs neighbors, and even admitted that my BUILDING was “one of the bad ones.” Still, I was forced to pay a two-month lease termination fee just to escape that unhealthy environment.
  To make matters worse, it’s now July, and the process of receiving my deposit refund was just as frustrating. I had to reach out to the front office myself on June 25th to ask about my deposit refund. The manager, Meggan, told me she’d contact her Regional for approval and that I’d receive an email within 5 business days to choose my refund method — that email never came. When I called the office again on July 3rd, Meggan initially rushed me off the phone, saying she’d follow up with accounts payable. An hour later, she called back saying accounting had “just” approved my refund and she again promised I’d get that refund method selection email in 5 business days. At that point, I escalated the issue to the Regional Manager, who assured me that accounting had confirmed I would receive an email to select my refund method and even provided the specific email address it would be coming from. Instead, a physical check showed up in the mail on July 15, but the check was dated for July 7th, with no notice or tracking information. So not only was communication poor — it was also inaccurate and misleading. I WOULD NOT RECOMMEND THIS APARTMENT!

• Review fromTravis G

  Date: 07/09/2025

  1 star
  We stayed here for 2 years, no issues at all. Last two months we were there they upped our rent to $4600, parking doubled, fees doubled, forcing us to leave.
  Then after we left they kept 100% of our deposit and sent me a bill for added fees including a $450 deep cleaning fee on top of carpet and paint. When I contacted them I received no response, and later I get a collections for the amount owed. Ridiculous company with awful service! Don’t stay here