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Southern Grit

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Southern Grit's headquarters and its corporate-owned locations. To view all corporate locations, see

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Southern Grit has 2 locations, listed below.

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    Customer Complaints Summary

    • 58 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/26/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order 3/23/23 from this shop and never received the order. I have reached out multiple times on multiple platforms and have yet to receive any answer back.

    • Initial Complaint

      Date:10/16/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Only received 2 of 3 things I ordered back in October 2022 and my dispute was denied. I want my money back for the item I never received!

    • Initial Complaint

      Date:08/17/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This transactions took place on October 1, 2022. The product was "The ****** ***** overalls **Pre-order", purchased for a total of $83.38 including taxes and shipping. I have since reached out to the business several times via email and social medias; ******* ********* and ******** with no response. The order confirmation number for this order is *******. I saw this product advertised by Southern Grit on September 13, 2022 on ******.

    • Initial Complaint

      Date:07/31/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of transaction 10/08/21 Last time the business has made any contact 2/28/23 and was promised a refund. Total spent $62 Was promised the pair of booties for months then the refund and now no response.

    • Initial Complaint

      Date:07/10/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered two products through a pre sale or pre order. One being Stevie Nicks overalls and the other a blue cardigan. The overalls, I believe I started paying on last year and the blue cardigan late last year to early January of this year. I think I got an email saying that we’re out of stock and that’s the last I have heard from them. Over the course of the last 2 weeks, I have been reaching out through all their SM sites with no response. I WANT MY MONEY BACK ASAP. Otherwise, I’m getting ready to get my attorney involved.

    • Initial Complaint

      Date:07/05/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a sweatshirt on 2/4/23 from this website and read that it would be about a few weeks before it shipped out. There was another email about a month later stating it’s taking longer than normal to get the sweatshirts from production. I reached out to the company via email in April for an update and on their instagram. I never received a response and reached out again in may and June. I haven’t received any email or message regarding where my purchase is.

    • Initial Complaint

      Date:07/05/2023

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order# *******. Placed on Nov 28 2022. Item did not arrive by 12/25. After several unanswered emails, I finally get a response saying the item was “pre buy” and could not be cancelled and offered store credit. I asked for a refund but again got the same response. Its now 6/30/2023 and I’ve yet to recieve a refund or the item.

    • Initial Complaint

      Date:06/26/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Starting as far back as December 29th, 2021 I had ordered an item and they did not mail it, they promptly sent me store credit and I later used that to try again. I then spent $258 dollars. Most of my order never came and it took quiet a few emails to get a response, they only offered store credit again, I tried using the store credit and once again my orders never came, I have been waiting since Feb 23,2023 for my orders to arrive, I emailed over 5 times and commented on 2 social media posts and sent 2 DMs, they simply delete my comments and ignore my emails and dms.

    • Initial Complaint

      Date:06/14/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a sweater from southern grit boutique on February 3rd, 2023 and paid $58.45. I received an order confirmation email with a confirmation number of *****. I have not received the product nor any shipping information. I have contacted the business multiple times asking where my product is and if I’m unable to receive it anymore if I can have my money back. I have emailed southern grit 6 times with no response. I have sent 3 messages on ****** with no response. I have sent 5 ********* messages with no response. I have even emailed the owners personal ******** page with no response.

    • Initial Complaint

      Date:06/09/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order for a customized "Mama" sweatshirt on March 23, 2023. My full order was $61 (with some store credit used - I did place a different order at another point in time and actually received it) and my order number was *******. I have not received this order as of today, more than 2 months later. I have reached out numerous times to Southern Grit through various channels (social media messages, emails). There has been radio silence. Velvet M**** is the owner and has a consulting business. I even reached out to her consulting business email and have not received a reply. I would like this order refunded as I have full confidence I will never receive it and have been scammed.

    Southern Grit is NOT a BBB Accredited Business.

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