Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/11/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is ridiculous! I posted a front desk job what I thought was under a free posting. I have been offline for the past few days only to return to multiple invoices of VERY large amounts, with a total of ***** dollars!!! I am outraged that there is no customer service phone number. As I am reading through the large amount of unhappy customers that have also been blindsided by this companies lack of communication.

  

  Business Response

  Date: 07/20/2022

  Hello,

   

  We reached out to this client directly twice and have not heard back. Due to this, we consider this complaint resolved as we are unable to get in touch with this client. 

   

  -Indeed Support

  Customer Answer

  Date: 07/20/2022

  Complaint: 17541930
  
  I am rejecting this response because:
  I would like my money back. That was way too much money to take from me and I did not get any applicants from this! This is highway robbery what youre doing to people. I need my money back please.you took over ***** dollars for me. 
  Regards,
  
  ***************************

• Initial Complaint

  Date:07/11/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I posted 2 jobs on Indeed.com. I did not realize that I was signed up for a subscription advertising campaign by default. I figured it out quickly when I got a **** for $770. I immediately cancelled all subscriptions, but there is no way to cancel my credit card. They have continued to vacuum money out of my account for the next 3 days. I haven't cancelled my entire account yet because I am waiting for them to contact me back. To solve the problem, I contacted my bank and cancelled my debit card. I expect to get my money back for the invoices that were accrued after the cancelled subscriptions. Indeed is blackmailing customers, their process is not clear, and cancelling subscriptions is hard. I had to look up online tutorials on how to extricate myself from them! And it did not work because they still vacuumed another $1500 out of my bank account! I cancelled subscriptions on 7/5/22.

  

  Business Response

  Date: 07/17/2022

  Hello *** and the BBB,

   

  We emailed *** on July 11th with the following:

  Hi ***,
  I hope this email finds you well. I received notice of your BBB complaint and wanted to reach out to assist you. Unfortunately, I am unable to find an account under the email provided ************************* Can you please let me know what email you used for your Indeed account?
  
   
  In addition, I would be happy to look into refunding you, however if your credit card is canceled, I would not be able to refund the canceled card. This would require you to contact the bank and re-activate the card, or provide a valid and active credit card on the account so that we can provide the refund. Please also note that if you have disputed the charges with your bank, you would need to cancel the dispute in order for us to proceed with the refund. 
  
   
  Please let me know the email address and how you wish to proceed. 
  
   
  Kind Regards,
  *****

   

  ---

   

  We did not receive a response from the client. Due to this, we are requesting that this complaint be closed/resolved as we are unable to proceed without the account email. 

   

• Initial Complaint

  Date:07/08/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Indeed is insisting businesses to attach a mobile number to their account on indeed. We have no business mobile numbers to apply to account. In order to use indeed to hire new employees my options are to use either a) my own personal mobile number to attach to a business account, or b) forced to obtain and maintain a business mobile number strictly for indeed. With small businesses struggling, this is a wasteful expense. I contacted indeed and all they did was take off the business land line number off the account only to be booted off and told by the platform after logging in, that I need to add a mobile number and verify the account. Did not resolve my issue and they didnt offer any useful alternative. ****** sends post cards to the business address with a code and you have to call from the business land line to verify as an option when you claim your ****** page. This is a viable solution in my opinion.

  

  Business Response

  Date: 07/20/2022

  Hello, 
  
  Thank you for your patience. Our teams confirmed the account is opted out of requiring a phone number upon logging in, and after clearing browsing data the client was able to see this reflected as well. 
  
  If any further issues arise, please email [email protected] so we can assist. 
  
  Thank you and please take care, 
  
  Indeed Support 

• Initial Complaint

  Date:07/07/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I posted a job on indeed.com and they copied every detail of my last post exactly including my maximum budget for this effort and then made that the per applicant charge. This is deceptive and bad business practice.

  

  Business Response

  Date: 07/11/2022

  Hi ********/*** & the BBB,

  I communicated directly with ******** to explain how these charges came about and offered refund as it was evident that there was some confusion over the charges that were set up.
  ******** confirmed that this was to their satisfaction and the refund has now been processed and the remaining balance has been wiped so they have only been billed the expected amount.
  

  As we have reached an agreeable resolution we will consider this case closed.
  

  ******** is welcome to reach out to me directly with any further issues.
  

  Kind regards,
  *************************
  Senior ************ Specialist
  On behalf of Indeed Ireland Operations Limited
  Indeed - How the world works.
  

  
  

• Initial Complaint

  Date:07/05/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is in regard to INDEED. The job seeing platform. We are a client that posts jobs in their platform. My main and only complaint is in regard to their possible fraudulent billing system.Indeed is NOT upfront with client on how they ****. They've made it a maze and have put many barriers to complicate getting answers for what we were billed for. I believe an investigation should be done on this company. They leave it open to charge more than what the client has selected. In our case, we capped the amount that we'd like to pay per application to $10, however, they charged us $15 per application stating it was due to "the current market conditions". How can this be permitted? This is very sketchy and should be investigated.

  

  Business Response

  Date: 07/07/2022

  Hello **** and the BBB, 
  
  I emailed the client directly to explain how our *** pricing model works and how the *** can change when a position is paused and reopened. I provided links to the performance report that shows the spend for each position. I provided a refund for the unintended spend and a promotional credit for future spend. I educated the client on how to set up a *** budget and informed them no future refunds will be granted as this is the second refund on the account. Attached is our email thread. 
  
  As the billing has been adjusted, I consider this issue resolved. 
  
  Best regards,
  ***************************
  Team Lead, Social Media
  Indeed - We help people get jobs.

• Initial Complaint

  Date:07/05/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used a free trail service on indeed and I cancelled the free trail before it ended but I was still charged on my credit card USD ******. Please do not recharge my credit card when I canceled the free trail several days before the trail ended. The account email is ************************

  

  Business Response

  Date: 07/13/2022

  Hi Mariel & The BBB, 
  
  We have reached out to both the account email as well as the additional contact email listed through the BBB and have not heard back (threads attached). 
  
  To clarify, the charges accrued as the "PT OPERATIONS SUPERVISOR - TFORCE FREIGHT" job was open and sponsored beyond the free trial, which lasted from June 21st-June 24th. The job was open until June 27th so any additional applications after the free trial were charged through. Here is the performance report for reference: https://employers.indeed.com/jobs/performance-report
  
  As a one-time courtesy, we have approved a refund for the balance of $268.63 when the balance clears on a valid card. This balance is currently overdue, please update the card on file so the charge can clear and we can refund in full. Once the card is updated please let us know in the email thread or through [email protected] and the full refund will be processed.
  
  Moving forward, please review how our pricing model works and what to expect: https://indeed.force.com/employerSupport1/s/article/What-is-cost-per-application-pricing?language=en. If you have any questions or need assistance with the account please feel free to reach out to [email protected], or give our teams a call at **************. We are available Monday through Friday from 8:00 a.m. to 8:00 p.m. (ET).
  
  Thank you, 
  
  Indeed Support 

• Initial Complaint

  Date:07/05/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Indeed customer services didnt care about Scam jobs on their website which is very scary and irritated since they didnt care when I told them that my information now out there. they need to remove all scam jobs off their website because theres me and people are looking for REAL JOBS. its very irritated because I have bills to PAY. Half these jobs are scams. How do I know when a real company reached to me and telling that was not them. Which is very scary because I gave that person my information and they were using ID.me. When I told indeed that they told me to talk this department and it was going back and forth.

  

  Business Response

  Date: 07/08/2022

  Hi Lilly ***** The BBB, 
  
  We can confirm that our team has investigated this and the job posting has already been removed from Indeed. To clarify, situations like this arise when someone gains access to an existing email address and uses that to access other accounts associated with that email. After the steps were taken off of our platform to recover the email account, the Indeed account has also been re-secured. The security and safety of our users is very important to us and we are consistently working to improve the ways we can help control and prevent these situations from happening, which can be challenging as this type of activity often originates outside our platform and affects verified accounts. 
  
  We sincerely appreciate you reaching out with this information and feedback. We have teams constantly working to find, and more importantly, prevent suspicious activity on the website. In the meantime, we encourage you to review the resources we have available to help facilitate a safe job search, they include what to expect and look out for when applying for jobs: https://support.indeed.com/hc/en-us/sections/200771644-Job-Search-Tips
  
  As there is no further action we can take at this time, we are considering this issue closed. If any other questions arise please reach out to [email protected] and we are happy to assist. 
  
  Thank you, 
  
  Indeed Support 
  
  
  
  

  Customer Answer

  Date: 07/12/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *****************

• Initial Complaint

  Date:07/01/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Indeed.com for employers does not clearly establish their pricing model and thus charged me 700 dollars ($200 after I had already cancelled my subscription) and I still received very few applicants of merit. I was not made aware of the severe pricing and was even charged after cancelling ************.

  

  Business Response

  Date: 07/05/2022

  Hello **** and the BBB,

  We are sorry to hear about your experience! We have checked the account and a CPA budget was proactively activated by the account holder. Please note that Indeed is a self-service product and a budget is chosen when the job is posted by the account holder. In addition, you have the ability to pause or close a job posting at any time.

  However, we do understand mistakes happen so we have processed a one-time full refund of ****** USD as a gesture of goodwill and informed the client via email.

  For this reason, we consider this issue resolved.
  
  Thank you,
  
  The Indeed Team

   

• Initial Complaint

  Date:07/01/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  INDEED.COM is a SCAM COMPANY. I posted one job on Indeed.com that ran for 7 days. After the 7 days, to my shock, I received 2 charges. One in the amount of $1470.00 and the other in the amount of $1050.00 I called Indeed.com and complained of the charges. A woman put me on hold (said she needed to speak to her manager). She came back and said they would take care of all the charges except for $500.$500 for ONE job posting that resulted in no good candidates? This is insanity. I told her I don't accept that offer and that after reading other BBB reviews and Trust Pilot reviews I'm now well aware that Indeed.com is a scam company. She put me on hold again for a while. Came back and said her manager "just went into a meeting" (how convenient) and they would send me an email with their decision on a full refund. I told her again that this is unacceptable. I told her that she must be well aware that she's working for a scam company and that I am not playing this game with her. She agreed to give me a full refund and the phone call ended. However, I was NOT refunded. I still have the charges in my credit card which I've disputed. I have used indeed.com twice in the past and was charged a small, reasonable fee for the post. Now, they have changed their business practices and pre-select tricky and ludicrous options for you that no rational human being would ever agree to. Such as, that I will pay $30 per applicant?? If you don't catch this, you will be charged. I want everyone to be aware that indeed.com is not the company they once were. Avoid them like the plague.

  

  Business Response

  Date: 07/04/2022

  Hi ****** ***** the BBB,

  We are very sorry to hear that ****** had a poor experience using Indeed.

  I had a look into this and can confirm that the Indeed Representative that ****** spoke to has processed a full refund for the charges ****** received.

  As this is in line with ******'s desired outcome we will consider this case closed but ****** is welcome to reach out to our team directly at [email protected] if she requires any further assistance, we would be happy to help.

  Kind regards,

  *************************
  Senior ************ Specialist
  On behalf of Indeed Ireland Operations Limited
  Indeed - How the world works.
  
  

  Customer Answer

  Date: 07/06/2022

  Complaint: 17509154
  
  I am rejecting this response because: Thank you for refunding my money but you should have never taken it in the first place. Bad business practices caused unneeded stress and wasted my time. What really needs to happen here is a change in the way you do business.
  
  Regards,
  
  ******

• Initial Complaint

  Date:06/28/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Indeed, keeps calling me pushing me to upsell even though I have talked to various reps in the last few months explaining that we have a budget for the amount we can spend on online ads as we use various job placement websites we use. I have told them various times to place me on the NO CALL LIST. They keep calling about upselling, and I'm so tired of it. Also, the website now ask's me every time I sign in to add my mobile number. I am manager at a business. I refuse to use my personal number for an employer ad. Indeed, used to be good. I have used them for years and never had issues in the past. They have gotten very money hungry. I'm very disappointed in the current company culture!

  

  Business Response

  Date: 06/29/2022

  Hello **** and the BBB, 
  
  I followed up with the client via email to assist and confirmed the client received assistance from our Support Team. I also provided the client with a data deletion form so their information could be removed from Indeed. 
  
  As the client confirmed they filled out the form, I consider this issue resolved.
  
  Best regards,
  ***************************
  Team Lead, Social Media
  Indeed - We help people get jobs.

  Customer Answer

  Date: 06/29/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *******************