Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/29/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered 2 items expedite one on the 3rd and one on the 8th after receiving email they were back in stock. Its been 26 days and neither have shipped. I was then told it would take 15 days thay they were pre order and had to be shipped to their warehouse. That's not what I take back in stock to mean But I'm reasonable so I decided id wait and be patient. As of the 29th today they still only say order placed so ******* customer service. The man I talked was unprofessional and told me to wait another week or just cancel with no consideration to how long ive been waiting! If I were to cancel, this frustrating wait and all my patience would have been for nothing! I'm very upset and frustrated as anyone would be. All ive asked for was a update to when my item will be shipped and have got nothing but the same response of 15 days even after explaining ive waited going on nearly a month now! My first order went smoothly but these 2 have been he'll on earth for me! The customer service rep. ******** give me a straight answer and came off as frustrated and unprofessional. I think my concerns are reasonable for how long ive been waiting. All i want is a update and for 26 days ive had not one. Still just keep getting told to wait. Id hate to have waited this long for nothing and I'm at a loss at this point. Any help to resolve this would be greatly appreciated.

  Business Response

  Date: 03/08/2025

  We want to assure you that we have addressed the issue regarding your order. Both of the affected orders have been replaced, and when processing a new order for you, we provided a pricing discount as a courtesy to account for the delays and any inconvenience experienced.  

• Initial Complaint

  Date:01/29/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order was placed on my end and cancelled by the company without my knowledge. When I called the team was willing to issue me a replacement but it just needed manager approval. Turn around time for managers to call back is ***** hrs. Over 10 days later and several voicemails and emails later I am still being ignored. This is not the first time I have been abused by this company

  Business Response

  Date: 01/31/2025

  Thank you for sharing that update. Its great to hear the issue was resolved by processing a new order. Please let us know if we can further assist. 

• Initial Complaint

  Date:01/23/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a ring online (not a clearance item). I received the ring 12/2/24. Online the order for ring says the items in this order can be returned until March 14, 2025 I returned the ring within a couple weeks of receiving the item as the stone was lighter colored than the picture showed online and I received an email saying the return was on their way to them on 12/2724 and would be processed within 7 days. I called them after the 7 days to inquire about my return and I was told it they sent my inquire to the escalation team and they would contact me. I never received a call or email until 1/13/25 saying they had my returned item and would process my refund. When I got the refund I noticed it was substantially lower and reduced the refund by $900 less than the amount I paid. I called ShopLC and I was told they have a 25% restocking fee. This was never disclosed on their website or on any of my emailed receipts. I again called ShopLC to dispute the amount and I was sent to the escalation team that was just a recording requesting I leave my contact information which I did.

  Business Response

  Date: 01/24/2025

  To resolve this issue in a timely manner, we have contacted you directly and informed you that the fees have been refunded in full.

  We hope this action reflects our commitment to ensuring customer satisfaction and serves as a sincere apology for any inconvenience this situation may have caused.

  Customer Answer

  Date: 01/25/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you. 
  
  Regards,
  
  **** *******

• Initial Complaint

  Date:01/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a ring for $866.81 on 12/23/2024 did not like the quality of the product and used their return label to return item . I only received a partial refund in the amount $660.82 and after calling multiple times was told restocking fee of $205.99 representative on tv said like always full returns within 30 days I was robbed by them and can never talk to a manager

  Business Response

  Date: 01/24/2025

  To resolve this issue promptly, we have reached out to you directly and informed you that the fees have been refunded in full.

  We hope this gesture demonstrates our commitment to customer satisfaction and our sincere apology for any inconvenience this may have caused.

• Initial Complaint

  Date:01/20/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The email below is a second email I sent to customer service without a reply. I also sent this through their website. Subject: Request to Cancel Order #SC-2412 and Refund Dear ShoptheCIC,I hope this message finds you well. I placed an order on December 10, 2024, for Colorblock Instep Strap Buckle Pointy Toe Flats (Order #SC-2412) at a total cost of $44.99 USD. Unfortunately, I have not received any updates on the shipping status or delivery of this order.Given the delay and lack of communication, I would like to request the cancellation of this order and a full refund. Please confirm once the refund has been processed.If you require any further information to process this request, feel free to contact me directly at this email address or at [your phone number]. I look forward to your prompt response.Thank you for your attention to this *********** regards,***** ********

  Business Response

  Date: 01/22/2025

  To clarify Shop LC is not the company that sold the product you mentioned, the Colorblock Instep Strap Buckle Pointy Toe Flats. The product in question is actually sold by **********, not Shop LC.
  

  For your reference, we have provided a link to the product on *********** website: [***************************************************...](***************************************************...). Additionally, we have included a screenshot from a ****** search to confirm this information.

  Thank you for your time.
  

  
  

• Initial Complaint

  Date:01/13/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  SHOP LC ADVERTISED IN AIR PRODUCT ITEM ******* ON TV AS PURE 14K White Gold in any moment or any part of the item description is advertised as CLAD. I paid for a ring that has no value because is clad. This channel is used to lie on TV to push the sales, they do not refund, you cannot return and they sell pieces that are not reliable not under US Standards, and under a very fraudulent platform. The Ring is a SCAM.

  Business Response

  Date: 01/18/2025

  We completely understand how important it is to receive items that match their description.  We strive to provide clear and accurate product details, and we apologize that this did not meet your expectations.
  
  To help resolve this, we are happy to accept the return of the item. We have emailed you a return label, and once the item is returned to us, we will promptly issue a full refund.
  
  We truly appreciate your understanding. 

• Initial Complaint

  Date:01/09/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A shop Lc case # has been assigned Case # ********. Several e mails were sent to ****** *. I have received no response from customer service on this matter. ********************** was did not report a purchase to "Rakuten" confirming the sale. With reference to order # BC5MSF08045787 $2,387.99 plus sales tax of $158.20. *******, is holding up my cash back. I have requested the information sent or a store credit.

  Business Response

  Date: 01/17/2025

  We understand how frustrating it can be when issues arise with cashback.  We sincerely apologize for the inconvenience you've experienced. To assist you in resolving this matter, we have sent an email with the invoice attached as proof of your purchase this will help clarify the situation with Rakuten and allow them to process your cashback.

  Customer Answer

  Date: 01/20/2025

  Complaint: 22789207
  
  I am rejecting this response because: I already have submitted to Rakuten the order confirmation ( three times). What ******* needs is the confirmation from Shop LC that I indeed made the purchase. The are not awarding me my cash back of $95.52 I would also accept a store credit from shop lc.  I have reached out to ****** and received an email from ***** *. on 1/17/24. Spoke to **** T on 1/17 @ 9 p.m. as well, who told me this issue is being taken care of. For a month, I been getting the run around and I am a customer in good standing. *****, ****** and **** are all employees of Shop LC.
  
  Regards,
  
  ******** ********

  Business Response

  Date: 01/23/2025

  We would like to clarify that Shop LC is not affiliated with ******* in any way. We do not have a contract with *******, nor do we acknowledge or participate in their discount offers.
  We kindly suggest that you take this matter up directly with Rakuten, as we are unable to address any concerns related to their promotions.
  
  

  Customer Answer

  Date: 01/23/2025

  Complaint: 22789207
  
  I am rejecting this response because:  As I said, all you have to do (Shop LC) is report to Rakuten the sale. You have a relationship with Rakuten, because, they, told me so.. In fact, Rakuten, told me, they are reaching out to you. You have offered many cash back rewards through *******. NOT DISCOUNTS as you have put it. This is not right and I will be sending all e mails to the chairman of Shop LC.
  
  Regards, 
  
  ******** ********

  Customer Answer

  Date: 01/30/2025

  Better Business Bureau:
  
   

  This is to inform you that the complaint against Shop LC has been resolved. I did send an e mail to the top brass and within one day it was resolved.

   

  Thanking you for your time and effort.

   

  
  Regards,
  
  ******** ********

• Initial Complaint

  Date:01/09/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/02/2024 I purchased two items from Shop LC in the amount of $49.39.The company committed to provide new merchandise to me.When I received the two items both were damaged goods, the handbag was missing a strap (advertised 3 straps, arrived with two straps) and the ring was badly damaged (smashed bent band). I called the company and told them I was returning the damaged items.The dispute is the company only sent me a partial refund as they state the handbag is not missing a strap and the ring must have been damaged by the customer!I expect a full refund to include original shipping as the company seems to be selling used merchandise. Since the company has sent a partial refund in the amount of $30.17 I am asking for the additional amount of $19.22 to equal the total purchase price of $49.39.

  Business Response

  Date: 01/17/2025

  We completely understand how important it is to receive products that meet your expectations, and we sincerely apologize for any confusion caused. To clarify, item ******* is designed with only one detachable crossbody strap, which is why our Returns Team did not consider it defective upon arrival. 
     Regarding the ring, we have processed a complete return and issued a full refund. To ensure your satisfaction, we have also issued a full refund for both the bag and the ring at this time. We genuinely appreciate your understanding and value your trust in us. Please dont hesitate to reach out if theres anything else we can assist you with.

  Customer Answer

  Date: 01/18/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ******* *** ******

• Initial Complaint

  Date:01/03/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have placed several orders with this company, relying on the items that I have ordered for the holiday season. They have canceled all of my orders claiming they need address verification. I have verified my address, both verbally, in writing in an email, and on the voicemail That I was required to leave. It has been over 10 days. They keep promising to call me back within 48 to 72 hours. No one ever does.

  Business Response

  Date: 01/15/2025

  Thank you for bringing your concern to our attention. We sincerely apologize for any inconvenience you experienced. We understand how frustrating it can be when expectations aren't met, and we truly appreciate your patience. We have carefully reviewed your order and have resolved the issue by replacing the items that were available. Additionally, as a gesture of goodwill, we applied discount coupons to your orders, which we hope will help make up for any frustration caused.

  Customer Answer

  Date: 01/17/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ******* ******

• Initial Complaint

  Date:01/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Item purchased on 10-24-2024 I purchased 3 carat lab grown diamond ring and item was too big. I attempted to return the item within return period and it was mailed back to me stating that the item was purchased during a clearance event but I was never informed of that during purchase on the website portal. The website has ongoing clearance events none of which state all clearance items or items purchased during a clearance event were not eligible for returns. I believe the website and SHOP LC are engaged in deceptive practices and all customers be informed and every item should have it very clearly spelled out which items are not eligible for returns or exchanges before making final purchases. I would like to again return the item and have my account credited and refunded in full.

  Business Response

  Date: 01/15/2025

  We want to acknowledge your concern and clarify the situation regarding your purchase. ***** successfully delivered your order on October 24th. As noted on the invoice, items purchased through the $1 Online Auction or Clearance sections, and during any Clearance Event, are subject to our final sale policy. We understand that this may have caused frustration or confusion, and we sincerely apologize for any inconvenience this has caused. We strive to be transparent with our policies and to ensure our customers are fully informed at the time of purchase.

  Customer Answer

  Date: 01/16/2025

  Complaint: 22760573
  
  I am rejecting this response because:  There was no notice provided during the purchase of this item that it was a final sale.  Perhaps during the ordering phase having pop up notice that informs customers that they are about to purchase an item that cannot be returned or exchanged and they confirm that prior to sale.  The website has still has current clearance event advertised but nothing on there that informs customers about the finality of their purchases.  I purchased this with another item and did not realize that it was not returnable due to sizing and I was also disappointed because the cost of the item and it was not IGI certified as other items advertised during that timeframe.  I would still request a full refund or at a minimum allow me to exchange item for smaller ring size and an IGI certified diamond ring.  The website and marketing was and is completely deceptive and misleading.   
  
  Regards,
  
  ***** ******

  Business Response

  Date: 01/17/2025

  Thank you for reaching out and sharing your concerns. We truly understand how frustrating unexpected fees can be.
     Our Clearance policy states that all sales are final, this is noted on your receipt and on our terms and conditions on the website. However, we apologize if this caused any inconvenience.
        As a valued customer, your satisfaction is important to us. Weve processed a refund for the restocking fees. You should see the refunds reflected in your account up to five business days, depending on your financial institutions process.
  
  

  Customer Answer

  Date: 01/26/2025

  Complaint: 22760573
  
  I am rejecting this response because: I am seeking a full refund or credit to my account for misleading and deceptive practices by not informing consumers prior to purchases that the sale was final.  This is such an unscrupulous practice since there are times when all sales are not final and customers are permitted to return or exchange products that they are dissatisfied with.    
  Regards,
  
  ***** ******