ComplaintsforShop LC

• Initial Complaint

  03/13/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On 2/26/24 I made a purchase of a gemstone order BC5MSF05670627 which ShopLC charged against my credit card $2358.75. I cancelled the purchase within 2 hours. The sale is shown in attachment as cancelled. ShopLC did not credit my card back with the $2358.75. I have emailed customer service at ********************** and they created a problem case number ********. I asked for updates with no response and have called 3 times. One time I was told by customer service the credit was processed. Five days later nothing has been credited. I want my money back as entitled. Attached are screen shots of my ShopLC account with the order and amount, bank transaction credit card transaction, and one of the emails. I like ShopLC, a lot, I know they are big, but the hick *** make it bad. I know the offshore help try but it is next to impossible and you can't reach ******, ***** as they do not provide an email.

  Customer response

  03/15/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  They refunded my money. 
  
  Regards,
  
  *************************************

• Initial Complaint

  03/12/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Purchased set of 2 rings on 2/12/24 for ******. Was delivered only one ring with one card of authenticity. Notified ShopLC the missing ring. I was instructed to send back. No response from company. Reached out several times, just to told that I must have dropped it and that they have video of it being packaged. I feel that I have been scammed. On February 29,2024, I was refunded partial payment of ******. Reached back out to the company, was told that the ****** was a warehouse restocking fee. It was never disclosed on the refund receipt. I could see if there was damage or been worn or not returned in original package. Reach back out on 3/6/24. I was then told that my file was closed. Ask to talk to a manager, transferred to a voice mail of Warehouse manager *******. I have not heard back from the company.

  Business response

  03/18/2024

  Hello,

  A full refund has now been generated. 

  Thanks,

  ******* A 

• Initial Complaint

  03/07/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On 2/22/2024 I watched a presentation on ShopLC for a memory foam 8" mattress. I ordered this item and it was received on 2/28/2024. Order #**BC5MSF05652424. Following instructions, the box was opened, mattress unrolled, vacuum pack wrapping removed. After 2 days, the mattress measured not 8" but 6" (a week later it's still only 6"). I contacted ShopLC via their chat and was advised that I would have to have the mattress packed up and shipped back to them for a refund. I expressed my dissatisfaction with this option as the expense of returning something I didn't order should not be mine. I was told that a supervisor would contact me within 24 hours....that never happened. I then sent them an email to ShopLC explaining this situation and the response I received was that 'this matter has already been addressed'.I did file a complaint with TrustPilot. ShopLC requested my order # via TrustPilot. This information was supplied (almost a week ago), and there's been no further communication to this date.

  Business response

  03/07/2024

  Hello,

  We are so sorry about what happened. 

  Please return the item to Shop LC for a full refund and we will remove all deducation.

  Once item is returned to Shop LC you will have a full refund to your method of payment. 

  Thanks,

  **********************************;

  Customer response

  03/08/2024

  Complaint: 21398645
  
  I am rejecting this response because: The way the response is written does not clearly state that they will incur cost of return shipping.  I've done preliminary research as to the cost to ship a queen size mattress to TX and initial costs are in the $300. range.  Does this make any kind of sense?  I'm 75 years old and this will be a challenge.  I will find a way to have this shipped back if I am assured all costs involved will be covered by ShopLC.
  
  Regards,
  
  *****************. ********

  Business response

  03/18/2024

  Hello,

  The customer did speak to an agent 3/16/2024, and the item was fully refunded without a return. 

  Thanks,

  ******* A 

  Customer response

  03/19/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *****************. ********

• Initial Complaint

  03/05/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I represent the ************************ (CCC), the ** Brand owner and manufacturer of the 90 year old Kit-Cat *****.We contacted the company about a listing on their site that is a clear and overt violation of our copyrights and trademarks:*************************************************************************************************************************** We requested that they remove it immediately.The company has not responded or taken any action that we are aware of. We emailed ****************************************** CCC is the is the sole owner and possesses all right, title, and interest in and to all Proprietary Intellectual Property related to the world-famous Kit-Cat ***** trademarks as well as other existing and pending trademarks and copyrights related to Kit-Cat ***** and character (collectively the Kit-Cat Trademarks). CCC and over ***** authorized wholesalers use these marks in ***************** and around the world in conjunction with the sale of their clocks and related merchandise. CCCs Trademarks have been in continuous use since 1932. Among other Trademarks, CCC owns International Trademark #******* Kit-Cat BRINGS OUT THE SMILE IN YOU! which protects both the name and likeness of our famous clocks. International Classification of the Figurative Elements of Marks (Vienna Classification)- VCL (6)03.01.16; 03.01.25; 09.03.13; 27.01.06. Designation(s) under the Madrid Protocol EM, JP, and most recently CN.

  Business response

  03/07/2024

  Thank you for bringing this to our attention. We will remove the item from our inventory.

  Thanks,

  **********************************;

• Initial Complaint

  02/19/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am receiving items I looked at BUT did NOT order! They stated "did you remember to log out?" This is just WRONG! I am a legally handicapped Senior! These are huge amounts for my household!

  Business response

  02/19/2024

  Good Morning, 

  You are more than welcome to return any orders within 30 days if you are not satisfied for a full refund. 

  An agent has tried to reach out to you today via phone, but we didn't get to connect. 

  Please let us know if you need anything else. 

  Thanks,

  ******* A 

   

• Initial Complaint

  02/02/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On 08-27-2023, I bought a ****** 950 Platinum Natural Diamond (G, VVS2) Ring (8 g) 1.00 cwt for $2,789.98. The ring didnt fit, so I sent it back via **** and on 12-14-2023, I got email confirmation from Shop LC ************* Team member ***********************, with Case Number ********, stating the ring was received, processed and sent to the resizing team on 12-6-2023. *********************** apologized for the inconvenience caused and requested an additional 6-7 days, as Shop LC required 15 days to process and resize the ring.After the promised timeline passed, I followed up per the timeline below:12-8-2023 at 8:00 a.m. E.T.: Emailed Shop LC ************* Team (No response). 1-3-2024 at 12:39 p.m. E.T.: Called Shop LC ************* Team at ************** and spoke with a female team member who didnt resolve my issue and misled me with false information. 1-3-2024 at 1:33 p.m. E.T.: Emailed Shop LC ************* Team and complained about the continued delays.1-3-2024 at 3:56 p.m. E.T.: Received phone call from a Shop LC supervisor based in ******, **. She promised to follow-up with her resizing team and get back to me. 1-4-2024 at 5:04 p.m. E.T.: Received phone call from Shop LC supervisor based in ******, **. She reported no resolution and could not provide a new timeline to expect the resized ring.1-13-2024 at 6:06 p.m. E.T.: Emailed Shop LC ************* Team and requested a full refund. 1-19-2024 at 8:56 p.m. E.T.: Called Shop LC ************* and queried status of refund.To date, no response or follow-up call received to confirm the refund. Checks with my credit card company indicated no refund has been posted from Shop LC.I paid in full for this ring and do not have it for use as intended. The loss of use resulted in unwanted cancellations of very special plans that required the ring, and this is the most disturbing part to me. I am deeply dissatisfied with Shop LC shopping experience and the terrible customer support and I need my money back.

  Business response

  02/07/2024

  Hello,

  Looks like your pair is ready to go and the item will be shipped out tomorrow.

  If you need anything else, please let us know.

  Thanks,

  ******* A 

  Customer response

  02/10/2024

  Complaint: 21236363
  
  I am rejecting this response because: I am confused by the business response which stated "Looks like your pair is ready to go and the item will be shipped out tomorrow".

  I purchased one (1) ring, so I do not know why a pair was referenced or if this response was intended for me. Furthermore, my last request from the business was for a full refund, not the item.

  Regards,
  
  *********************

  Business response

  02/12/2024

  Hello,

  *********** has already been shipped.

  Thanks,

  ******* A

• Initial Complaint

  01/30/2024

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  We order two pieces of very expensive jewelry for wedding gifts, and we were not home for delivery, and when calling the company several times to request a replacement order, as most companies do, they refused to do anything to replace or resolve the issue, however they continue to attempt to charge my card for the items although we never received them. Customer service is non existent, All companies require signature on delivery, this company does not care about their merchandise nor the customer that it is being delivered to. **************** Dec ********

  Business response

  02/07/2024

  Hello,

  We are so sorry that your order never arrived. 

  We have refunded the funds back to your method of payment, and you should see the refund with in 2-3 business days.

  Thanks,

  ******* A 

  Customer response

  02/08/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I will be looking for the refund, that is well overdue at this point back to my account, and also ask that your system halts all payment attempts out of my account, for this order, as it is also an inconvenience, each time that this company extracts funds out of my account, I obtain NSF fees from my payors.. please stop attempting payment for items that I did not receive, and when mailing packages to customers, at the very least require a signature to avoid bad business relationships. 
  
  Regards,
  
  *****************************

  Customer response

  02/20/2024

  Complaint: 21220661
  
  

  the business as indicated stated that they were going to refund me the amount that I paid for the order they stated that clearly on the site and as a response to my initial complaint as of today February 18 I have not received any refunds from this company, and they are still attempting to recuperate money out of my account for items that I did not receive

  Shop LC is not a reputable company and I wouldnt recommend them to anyone they care about their customers they make opened ended promises that they do not fulfill as they promised to refund my money within 2 to 3 business days on February 6. It has been 11 days and nothing has been returned to my account so I would definitely want to open up this complaint and not only am I going to file a complaint with the Better Business Bureau I am going to spread this through every social media outlet that is known to man, thank you 
  Regards,
  
  *****************************

  Business response

  02/21/2024

  Hello,

  Your order has been refunded to your method of payment. 

  If you need anything else, please let us know.

  Thanks,

  ******* A

  Customer response

  02/23/2024

  Complaint: 21220661
  
  

  The compan is stating that  are issuing or have issued a refund as per my card company.. there are no refunds received or pending

   

  I cannot accept the offer as its not truthful about the refund..

  Regards,
  
  *****************************

  Business response

  03/04/2024

  Hello,

  Looks like a refund has generated Feb 21st, and the proof of the refund has already been sent to your email.

  If you need anything else, please let us know. 

  Have a great day! 

  Thanks,

  ******* A 

  Customer response

  03/06/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *****************************

• Initial Complaint

  01/26/2024

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  On 1/18/24 I placed an order for a *************************** Contact Smokeless -Ready Grill (Fits Up To 4-6 Servings) Item number: ******* after seeing a live TV presentation for this item. Order number is 75BC5MSF05437645. After a week on 1/25/24, I contacted them to state that the tracking (*************************************************************************************) that they had provided me shows only a shipping label was printed & the actual package itself has not been given to the shipper ******* for shipment to me so my order was just sitting in a warehouse somewhere & I still had not received it after a week. I was told at this point that the item was a pre-order ********* would take 15 days before it would ship. I was very upset about this & asked the order to just be cancelled. There was NO MENTION at all during the live presentation or during checkout that this item was a pre order ************ would be a 15 day delay with shipment. If I had known that prior I would have never purchased this item. As of today 1/26/24 this order still has not been given to ***** for ************ want this order cancelled effective immediately & my money refunded! There is NO REASON to keep my money whenever the order was never shipped!

  Business response

  02/01/2024

  Thank you for reaching out to us regarding your order for the *************************** Contact Smokeless -Ready Grill, item number *******, placed on 1/18/24. We apologize for any inconvenience caused by the delay in shipping your order and for any confusion regarding its status. After investigating the matter, we found that your order was reported lost, and a full refund of $21.60 and $4.28 was processed on Jan/30/2024 at 5:54 PM, with all remaining payments inactivated. However, we have received an update that the order is still en route and was last scanned as "SCHEDULED DELIVERY DATE Friday 2/2/24 by end of day, estimated between 8:50 AM - 12:50 PM." Due to this unexpected development, we kindly request that you use the return label attached to the invoice to return the merchandise once it arrives. We understand your frustration with the delay and the lack of communication regarding the pre-order status of the item. We apologize for any inconvenience this has caused you. Rest assured, we have taken note of your feedback and will work to improve our communication regarding pre-order items in the future. If you have any further questions or concerns, please do not hesitate to contact us. We appreciate your understanding and patience in this matter.

  Customer response

  02/02/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ****************

• Initial Complaint

  01/24/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I used my gift card to make two purchases and they have $26.98 pending on my gift card and stating the items are not in stocks, but not releasing my funds. They keep lying saying a supervisor will call me regarding the situation and they never call. I just want my money back.

  Business response

  02/07/2024

  Hello,

  Looks like you are using a gift card that needs to be registered to a billing address for Shop LC to approve any transactions. 

  If you need anything else, please let us know.

  Thanks,

  ******* A 

• Initial Complaint

  01/16/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I ordered a ring on 1/6/24, through the auction website and have not received it. I paid the same day with my credit card.I ordered a ring and earrings on 1/8/24, through the auction website and have not received it.I paid the same day with my credit card. I have reached out to the company on several occasions and have been told multiple different stories.1 - delayed but the rest of the order shipped 2- they have not shipped it yer per online chat rep but would escalate it to the warehouse team 3. they have it ready to ship out but could take 3 days to get it out of the ware house then another 5-7 days to receive it per e-mail. plus email said I caused trouble and confusion 4. I called and spoke to a man through customer service and told him I saw the exact same ring being sold on the website he said a different supplier. I told him I just want the product I have already paid for. I asked for someone in charge so they transferred me to someone, but they didn't answer so I left a message to return my call, but no return call back.5. A representative today said it now is cancelled, but it doesn't show cancelled in my account and as of right now no refund. I asked to speak to the manager of customer service and was transferred no on answered so I left my information for a return call but still no return call back.

  Business response

  01/18/2024

  Good morning,

  We have found an alternate item and honored the same price. 

  If you need anything else, please let us know. 

  Thanks, 

  ******* A

  Customer response

  01/23/2024

  Complaint: 21152903
  
  I am rejecting this response because: I was told to reorder the same item and they would match the price, but I would have to call in for the refund of the difference . I reordered the ring and as of right now have no idea if I will receive it because it is listed as a repick and the warehouse is still trying to locate that item. I chatted with a rep online was I said online it said standard shipping on their website said 5-7 days. That rep said ShopLC Chat Support (1/22/2024, 10:16:06 AM): ****, I want to update you on our order processing timeline. The invoicing process usually takes place within 24 to 48 hours from the date the order is placed. Following the invoicing, the order is typically prepared for shipping within 24 to 72 business hours. Once the shipping process begins, you will receive an email with a tracking number, enabling you to monitor the shipment's progress. 

  Order Placed 01/16/2024 3:16 PM
  Items in Order: 1
  Order Details
  
  Fulfilled by ShopLC
  7480731
  ********* Lavender Spinel, White ***** Halo Ring in Vermeil RG Over Sterling Silver (Size 8.0) **** ctw
  
  Quantity: 1
  I have also placed another order for a jewelry box and they have not shipped it. They are still trying to locate it so it is described it as a repick.
  
  Regards,
  
  ***********************

  Business response

  02/01/2024

  Hello,

  I am so glad we were able to find an alternate item to replace your order.

  If you need anything else, please let us know! 

  Thanks,

  ******* A

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩